What an amazing experience - Eric and Becky run a great operation- the team Woodrow, Sam and Rose and others are friendly, service oriented and personable! We had such a good a good time . read more

Took 4 hour back country horseback ride. Incredible views, well cared for and well mannered horses, pleasant and knowledgeable guides. The lunch was great and more than enough. Had a great time!! read more

This review is LONG overdue (and also just long in general so I apologize) but definitely one that I need to share. Literally had the WORST travel experience of my life. My husband and I visited Heart Six during the same time of the solar eclipse and we made reservations about a year in advance since we anticipated they may book up fast. When we arrived at Heart Six we received a hostile greeting from the man at the front desk. He said that he had called us and left a message stating there were no more rooms or cabins available bc they accidentally overbooked. He then reluctantly said "well... we do have one room available but it still needs to be cleaned" we asked if we could see it first and my jaw almost hit the floor. It was pretty obvious that it was the OFFICE (the main give away was the desk in the corner with a computer and papers scattered on it) and then the man said "you can use the computer if you'd like". It was pretty obvious that my husband and I were upset but still never rude, the man then said "you can take it or leave it". I then told him "I have no clue why you're being so cruel to my husband and I, we have every right to be upset regarding this situation and still have not given you an attitude. The way you are treating us is just wrong. I'll need to see your manager". He said his manager was at the airport picking up guests and would be gone "for hours" and I told him we could wait since we obviously no longer had a place to go. At that point I'm pretty sure my eyes started to tear up and the man at the front desk all of a sudden gave us the keys to the cabin we had originally made reservations for and told me there was something about the "look in my eyes" and he would move things around so we could keep the cabin we originally reserved. Our cabin could sleep 6 people and it was just the 2 of us, I'm pretty sure he was just trying to have a larger group take our cabin instead to make more money. He also threw in a free horseback ride for my husband and I. I do appreciate that he tried to right his wrong but at that point the damage had been done. Even on our horseback riding tour our GUIDE was complaining about how management recently changed and the new owner really doesn't care about their staff or guests (yikes)! Beautiful views but that's the only good thing I have to say. read more

We we're somewhat excited to visit a "dude ranch". Our confirmation email said there were 2 restaurant, there was only one. Ok, fine. We went to the one restaurant they had onsite. They were EXTREMELY understaffed. Labor Day weekend and they only had one person to bartend and waitress. When we went to place our order, we were told they didn't have fries and they had to wait to take more orders because the kitchen was overrun and trying to fix the fryer. We did get our drinks, but were surprised to find we had to purchase a reusable water bottle in order to actually drink water. We did eventually get to order and received our food. It was good, but nothing super special. It was over $100 for our family to eat supper. They had no ice available to take back to your room. Our above neighbors were noisy, but nothing compared to the neighbors beside us! They came in LOUD very late at night, despite the advertised "quiet hours". It woke us all up. Our room was dirty, especially the bathroom. When I went to take a shower after my husband and daughter, I barely got myself under the water before the water shut off completely. No water at the shower or sink! I was very unimpressed, and would not recommend this place. read more

I came to the ranch to go on a wilderness elk hunt. I arrived early and thought I would get breakfast before we hit the trail. The hostess/waitress behind the plexiglass treated me as though I was bothering her and by the looks of the other patrons in the seating area she treated them the same way. The $14.00 French toast was good and the hunt turned out to be a great experience. The crew that was in camp did a great job with what they were given to work with. Not there fault at all, it seems as though the people at the lodge don't know what is required to make a backcountry hunt work efficiently. If you want a good hunt and a hard working crew this may work for you but stay away from the restaurant. My hunt was 5 stars, restaurant was 1 star for the 3 star rating. read more

The place was a scary and not very clean or friendly. There is absolutely no service and they do not respect their customers. The room was $432 a night and certainty not worth any of the money. The was extremely small, the bed was very uncomfortable, the bathroom was not clean (hair on the floor), and the in room washer and dryer was a nice touch but they were so loud you could not even hear each other in the room. In addition if you offer the feature you might want to have soap available for your quests. We were told that they have industrial strength but it was only available for the employees and not the guests. The restaurant next to our room was deplorable. There were two employees inside and neither one of the them greeted us. When we asked for service the younger of the two helped us but told us he was new and "did not know very much". We ordered a beer of which they were out of everything except a light beer even though there were several on the menu. Weird experience. We only stayed one night but were charged for two nights thru Booking.Com. I contacted Heart Six Ranch the day after we departed on August 2 letting them know we were charged for two nights. They told me they would be issuing a refund. I called again on August 15, September 1, September 20, September 21, and September 24. Each time was told that they were looking into my refund, would be issuing me a refund, and even told me on September 1 that it would take 10 days. I was even given the owners email address and it was suggested that I reach out to them. I sent several emails and received not return emails. On September 24, 2018 I contacted Heat Six again only to be told that the owner was expected that morning and they would return by call promptly. I received no return call. I telephoned on September 25, 2018 only to be told that they could not and would not issue a refund. Again a very weird experience with the clerk (who was obviously new) talking to me and the owner in the back ground giving them pointers but never coming to the phone. If you traveling to Wyoming to have a grand time exploring the beautiful countryside do not stay at Heat Six Ranch. Spend your money elsewhere, anywhere else to have the experience you deserve. read more

I've stayed at Heart 6 twice and both times it was a wonderful experience. It is not fancy but it is unique and rustic experience. From the running of the horses each morning and evening to spending the later evening in the den (trophy room), relaxing and watching the sun go down behind the Tetons. This last time was during COVID and they are following all the rules and masked up .... so it was a limited dining experience but still a quiet and fun time. The rooms are nice with updated bathrooms. I noticed that some reviews said that things were dirty with cob webs but I haven't found that the two times I stayed. Both times the rooms were nice, not super updated, but nice. My only complaint is that there is nowhere to hang your wet or dry towels. I do recommend getting up early as the sun is rising, grabbing a coffee to go and taking a long walk on the quiet road. If you arrive in the dark, it is a bit scarey because the road is not lighted and it is DARK... but we even loved that.... you are out in the middle of nowhere. We have loved our stay both times. If you are wanting a unique and just a real ranch experience and just minutes from the Tetons, I would recommend Heart 6. read more

Heart Six Guest Ranch - The front entrance looking to the Tetons in the distance - Ranches Near Me - Moran, Wyoming

This place is horrible for both employees and customers. Not only does the owner not know how to properly run a ranch, he cheats his employees out of their wages by writing bad checks. Make sure that if you decide to do business with the people there that everything is documented in writing. They don't change the duvets ever, so you're sharing the germs of all the customers before you and the bedding either doesn't match or doesn't fit. The customers sleep in dirty rooms and god forbid if your bed breaks down when you get in it. THEY DOUBLE CHARGE YOU! Customers make sure to get print outs of your bills and check your bank statements, otherwise you'll pay more than what you were suppose to. You'd think the ex- lawyer turned rancher wanna-be would do a better job and those sisters of his are even more ridiculous. They cost him at least $2,000 per month and he doesn't even know it. The employee housing might be free, but it's badly run down. The walls are crumbling and the carpets are stained with pee. See for yourself how thick the dust is! Bottom line...step your game up or move over so someone else can. read more

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We always have a blast doing a private ride every summer. Worth it to get 3 or more family and friends together and go out with your own guide and at your own pace for a few hours. I think it's the best horseback riding experience in the Teton/Jackson Hole area. read more

Our stay turned out okay but quite a lot of glitches and confusion. The map of the grounds was not clear and rooms were not well marked. On our second day, another couple was assigned to our room. It was eventually worked out but we were accused of being dishonest when in fact it was an error in their office. Our room was comfortable and clean however the tub didn't work, and the shower curtain wasn't wide enough so shower water sprayed into the bathroom. The food in the cafe was good, wait staff were kind but confused. The food in the restaurant was good, although a long wait because, after our order was taken and 90 minutes after restaurant opened, we were told the cook hadn't shown up and they had to go find him. We went rafting and horse back riding and both those experiences were pleasant. read more

My husband and I visited on a much delayed honey moon(due to covid) and found the grounds to simply have a beautiful view and not much more. I hoped for a peaceful stay disturbed by many of the ranch hands being rowdy every night of our visit (we stayed during the week). The room was not anything more than they advertise, one with a couch, the other a bed and bathroom. The heater was noisy and was simply a unit on a wall where a aesthetic replacement would have made the wilderness feel come together. Overall the stay was tolerable but would not suggest for anyone looking to find comfort and solace, and not worth the money! read more

Stay Away!!! Reservation was incorrect. Offered lesser accommodations at a slight discount. Arrived home to find an extra charge for almost $500. Eight phone calls and one email later, Terry, the manager, has yet to return any messages. He does not seem to have much integrity, if any. read more

First day here and I am in heaven everyone on the staff is so amazing they brought a heater to our teepee for us and told us to knock on their cabin if we ever need anything. This ranch is absolutely gorgeous! All the rooms were a one minute walk to their cafe and a restaurant. There is rafting and horse back ridI drove all the way from California and am staying for four days but even a one day stay would be worth the drive! Thank you so much heart six ranch! read more

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Booked a 4 hour ride but trail conditions would only allow for 2 hours. No big deal we were told we would be refunded the difference. We were charged full price. I emailed them and never heard anything back. I would not recommend them based on how this was handled, I'm in the process of now disputing the charge with the credit card company. Look elsewhere for horseback riding. Our trail guide was good nothing against her. read more

The worst stay I have ever experienced. The owner, Fred and his helper, Terry, are very dishonest. When you book they will tell you that they serve breakfast but they stopped in the middle of our stay. We were sent next door to purchase our meal. They also advertise that you can purchase dinner, we could the first two nights, but our choice was a frozen type pizza. There is nowhere to eat unless you drive several miles, and after a day in the National parks the last thing you want to do is drive. We were to get a credit card reimbursement but have started an action with CITI bank representing us. After several calls from me being told that the credit would be made it never was. The last call I was told that there was no-one there that could help me but I would get a call that night, 6 days later nothing. Setting is beautiful everything is a disaster read more

As a former seasonal employee who spent the entire summer at Heart Six, I highly recommend you spend your vacation elsewhere. First of all, the foundation of a great guest ranch experience is a great staff. Due to poor working conditions, there is an extremely high staff turnover rate at this ranch. On more than one occasion this past summer, employees had to be removed from the ranch with police involvement due to violence. These are the people who live on the ranch alongside you when you come to stay. The staff are supposed to receive food as a part of their compensation package; however, for the majority of the summer we were not fed breakfast, and received less than the absolute basics for lunch and dinner. Hungry, malnourished wranglers can become a liability on horseback rides, as they lack the energy needed to fully perform their jobs and keep you safe. Second, if you plan on eating at the ranch, plan otherwise. For six weeks this past summer, the restaurant only offered three items on the dinner menu (two of which were different cuts of steak). Experienced chefs were not willing to work under the ranch owner for the same reason as the majority of the staff, and the restaurant has suffered as a result. The ranch is about a 50 minute drive from Jackson, so plan your meals accordingly. I'll spare you the dirtiest of the details, but due to the poor working conditions at this ranch it is really a toss up of what you will encounter if you stay here. You may receive housekeeping, you may not. The food might be good, or it might not. Everything can change in a moment, but what wont change is the owner's temper and his inability to keep his ranch fully staffed with strong, capable employees. Yes, Heart Six is located on a beautiful plot of land between Grand Teton National Park and Yellowstone. However, beauty is not hard to come by in this part of the world. For a secure, stable, relaxing vacation, I recommend you stay at one of the many other beautiful lodges/ranches in the Greater Yellowstone area. read more

We just stopped in here for breakfast, which was delicious. There looked like a ton to do and that it would be a great vacation spot. beautiful view, horseback riding, canoeing, etc. I'd definitely come back, and at least recommend eating at their diner if you are in the area (i.e: staying at the Jackson Lodge) read more

The staff were very friendly and worked hard to give us an enjoyable stay. Our room had a few mechanical issues but overall it was minimal. Cute location with incredible views of the Tetons. This is a working ranch and not a typical hotel/motel meaning you need to clean up after yourself, and you pay for your meals. read more

It is nice family resort. Cosy atmosphere with western decoration. Those who love ranch style and horse riders will like it. Beds are amazingly comfortable, lodge has also nice food. Try lime pie ! read more

Did a half day horseback ride including lunch. Scenery and weather was beautiful. Our tour guide, Adam, did a great job. Would definitely recommend to anyone looking for a scenic trail ride. read more

Heart Six Guest Ranch - Ranches Near Me - Moran, Wyoming

We stayed here unexpectedly when our accommodations in Jackson Hole fell through at the last minute. We loved the Heart Six and I was supremely disappointed that we had to leave so soon. The rooms in the cabins are comfortable and rustic, but very clean. The view is spectacular. The staff is very friendly, relaxed, and down-to-earth. And their horses look very well cared for. They seemed to offer a lot of great, guided activities and trips. *sigh* I was bummed to leave. But we will be back there again, and this time for a few days so we can enjoy this wonderful place properly. read more

I was to host a dinner for 75 people at Heart 6. Not normally an issue, but I had never been to Heart 6 (or Wyoming) and did not have an opportunity to visit prior to the event. I called Becky, Heart 6 manager, and we talked through the options. Becky, always with an eye to staying within my budget, made some great suggestions. We (well, really Becky) put together a great menu (ranch-style BBQ) and service option (evening buffet, complete with bar and campfire). Well, it all sounded great over the phone AND it was even better in reality. Everything was set on-time, the food was AWESOME (!!!), and ALL the ranch staff were totally focused on helping us enjoy the evening. With the dinner behind me, I could enjoy the rest of the weekend. The ranch facilities are quite nice, especially the main lodge. Our cabin was clean and comfortable. There were plenty of hiking, riding, and exploring options, as well as just hanging-out on the front porch of the cabin watching all the activities. We had an excellent experience and recommend Heart 6 for those who want a REAL dude ranch experience hosted by an outstanding staff! read more

Loved this place. All the staff was very helpful and accommodating. Such an amazing 2 day snowmobile adventure....we got to try 2 different kinds of snowmobiles as well as riding them on a road and on trails and the scenery is outstanding. Cabins were very quaint and comfortable...loved it! read more

My girlfriend & I stayed at Heart Six Ranch on the way to Yellowstone N.P. for three nights in January. Although temps were well below zero we really enjoyed our stay in the cabins near the main office. The views of the Tetons before and during a 1/2 day snowmobiling tour was spectacular thanks to our guide Joe. Everyone was friendly and helpful especially Terry, the on site manager who made us feel welcome after there was a mix up with the room. We hope to return in September for a few days and do some horse back riding. We also enjoyed breakfasts at the Buffalo Valley Café just down the hill. Don the manager was super nice! read more

We were near the park but far from any amenities other than what the location offered. The wagon was fun, but there were no sheets or pillowcases, not sure if we were supposed to get some during check in. The area was very nice & peaceful. The bathrooms left much to be desired. They were very dirty, I can understand the floor being dirty, but the toilets, sinks, baseboards could have been washed easily. It smelled strong of urine. Now, the CAFE, avoid it if you can. Horrible service! I felt like I was on the Twilight Zone watching the girl behind the counter treat people as if she was bi-polar. As soon as we got there I could sense she wasn't a great service provider because there was already a girl asking for something with a frustrated look on her face. We sat down after waiting to be helped for a couple minutes, only to find out (after I asked) from two ladies that seemed to work at the ranch whether we had to go up to the counter to order. We went to the front to look at the menu and came back with our order. When I said I wanted a salad, the girl at the counter said "I'm not making salads right now.", I went back to the menu & came back with a new order. A chicken sandwich, non-apologetically she tells me "We don't have chicken right now" or something along those lines. I start walking away again to look at the menu, but stop to ask her "What DO you have?". I was very annoyed now, but kept my cool as I had nowhere else to go. She smirked and turned around as she mumbled something. I ended up selecting a Club sandwich. The food was good & cost was ok for being out in the middle of nowhere, but I could not stop watching her after that and observed how she was rude to pretty much every patron. Not letting them know that they had to go to the entry to select off the menu or what menu items were not available. She was offering guests 1 beer for now and 1 for later without them requesting them and without telling them that each beer would cost them $4. I saw many people accept the offer of "Do you want a beer now and a second one later?" There was a man that appeared to be East Indian who seemed mild-mannered, but she was rude to him a couple times. After he got his food he went up to the counter for something & she raised her voice at him saying, "We're eco-friendly here & if you don't like it you can just leave!", the man began to walk away & she added, "And you don't have to come back". Another set of people apparently were charged for a Root Beer something & she didn't give it to them, but they seemed to think she had charged them for it. She ended up asking them to look up the transaction in their online banking while she looked on the register because I guess she didn't give them a receipt. She couldn't find it & just told them, "If I didn't give it to you, I'm certain I didn't charge you for it". I thought, "you charged us for our drinks and forgot to give them to us!". The guy who had been chit-chatting with her initially didn't seem so happy anymore. Another couple, after going through almost the same intro as me, ordered two meals to eat there & a third one to go and she said "Ok, I can do that but it'll be $5 extra." She wasn't kidding, apparently to go boxes are expensive in WY. I also found out we were charged a dollar for each cup. The guy bringing out the food had the personality of Lurch from the Adams. At the end of the meal my brother-in-law noticed she automatically gave herself a tip on his receipt. Avoid this Cafe, especially if you see a petite girl, about late twenties to mid-thirties, long hair with bangs and glasses behind the counter by herself. She even had the audacity to say she loved her job too much to worry about a tip after she raised her voice at the East Indian patron. Buy food on the way in and don't expect to cook because conditions change and you may not be allowed to cook. read more

This place was recommended by our friends for horseback. We ended up doing that plus lunch, a Snake River float trip and dinner and all were excellent. Next time we want to stay at the ranch too. Great service. read more

The place is beautiful. The staff and the room were nice. The continental breakfast was just ok. The only thing that was not good was the price. It was very overpriced!! read more

This place doesn't deserve one star. We were totally misled when we booked a stay there. The YouTube video, the website and descriptions were NOTHING like what we experienced. Rude staff, room was not clean, doorknob on door was about to fall off. Was told that we could access the porch by going through the common (living room/parlor) area. No handle on sliding glass door. Walked around to the side to take the steps up to the porch. Area was very overgrown, one of the hand railings on the steps was loose and a couple of steps were very wobbly. No place to sit on the porch. When I mentioned it to the staff, I was then told that they didn't use the side steps and only if our room was upstairs would we have access to the porch! Looked like old pieces of appliances and wiring were stashed under the porch area. We were so distraught with being misled that we asked to cancel our stay and refund our money. That was refused. Around 9pm, the owner knocked on our door and told us we couldn't stay there that night because booking.com had called and asked us to be released. We were then told that we wouldn't be charged and that "Katie would take care of that in the morning but we had to leave now". THEY REFUSED TO ISSUE A REFUND THE NEXT DAY and HUNG UP ON MY HUSBAND TWICE AND ALSO HUNG UP ON A REPRESENTATIVE FROM BOOKING.COM TWICE. By the time we got to Jackson, it was already 11pm and we were exhausted. We had to spend the night in our car that night because there were no vacancies any closer than 2 hours away in Idaho. No one should be subjected to that kind of behavior. Staying at a ranch was part of our 48th anniversary plans but being asked to leave and then refusing to refund our almost $500 was NOT IN OUR PLANS. TOTAL MISREPRESENTATION ON THEIR PART. read more

If there were negative zero reviews - this place would get it! We had the worst customer service experience and I am going to highly NOT RECOMMEND it to anyone that reads this along with everyone I know. There are other places that won't treat you as horribly as this place - so do not give one dime to Heart Six! Just move on.... read more

My brother-in-law and I went to Heart six on an elk hunt. It was the most amazing experience I ever had hunting. Our guide, Dan was the hardest working and most patient person I ever met. The entire staff was very friendly and accommodating. I don't know how the trip could have been any better. Thank you to Dan and everyone else for the experience of a lifetime. I would recommend Heart Six Ranch to anyone. read more

Deferred Maintenance everywhere you look. I had to repair the toilet in our room, the Tank would not fill with water. The shower head spewed water over the curtain onto the floor,I fixed this as well. There was a new, poorly installed door on our room, the door did not meet the weather-strip,so cold air and insects were free flowing. The New door had clear glass, with no blind, we literally had to pinch a towel between the door and top frame to cover the glass and get our privacy. We could see light coming through the ceiling from the room next door and we could hear everything they were doing as if they were in our room. Towels so old and bleached that they had that over bleached yellow hue to them. Gross caulking around the tub. Hair from the previous occupants in the tub. Broken floor tile in the Lobby bathroom. Lobby bathroom had a broken lock with a "Knock First" hand written sign on it. Pool table leveled with newspaper and holes in the pockets so you had to chase the balls as you sank them. Flat soda at the bar. No exhaust fan or window in the bathroom. What was clear was that the owner is more concerned about employee theft,This place accepts no cash and there is a video camera at every pay terminal. We paid cash at every other place we visited in the area, the credit only thing is not the norm, but the exception. I did not complain about anything because my wife made me promise not to. I wish no ill will to its employees, we were still generous with tips but we will not stay again nor would we recommend anyone else to. Its not Rustic,its old. read more

Stayed at the ranch with my 9 yr old niece and 13 yr old nephew. Both are tough critics but even they loved this trip. Great vacation spot and beautiful views. Rode different trails everyday and every day was better than the last. The staff was extremely accommodating and always nice and friendly. The food was great, the cabins were comfortable and clean and the ranch had fun activities planned every day. I highly recommend the Heart Six Ranch. Great place to unplug! read more

Fun location with good views. New owners so still working out a few minor kinks but we had a good time and they are improving the property. Overall pleasant stay especially for the price we got. read more

To start, their food is ok. Waay overpriced, though, and limited menu - be aware their menu pics online are outdated - the prices are $15-$26 per dinner and they automatically take a 15% tip without telling you they do that. Rude. When we first got here the teepee was filled with someone else's stuff. We had to wait a few hours past check-in time. Tip: Bring a lot of blankets if you are planning on sleeping in the teepees. Also shower in mosquito spray. They are EVERYWHERE. (That's not the ranch's fault, just an FYI.) Most disappointing was the horseback riding. The ride, itself was fine - great views and friendly guide - but the instructor (bearded, overweight man with thick southern accent) who gave us rules and tips before the ride was a pompous jerk - when he asked if anyone had horse riding experience, he preempted it with his idea of "experience" and proceeded to brag on his amazing skill. When I raised my hand to express that I'd had a bit of riding experience as a kid, he asked me several questions (unnecessary, but whatever) all of which I got right except one that I couldn't remember, so he made a point of telling the other guests that I really didn't know what I was talking about and didn't amount to his level of expertise (insert giant eye roll here). Basically, he humiliated me in front of strangers which was a GREAT way to start my fun day with my daughter. (More sarcastic eye rolls) Let's just say if you want to do their horseback riding, you'd better just keep your mouth shut and let that smug little man have his moment in the limelight so that you can save yourself some embarrassment. I would NOT stay here again. read more

Hello, We stayed here 7.5-7.7.2018 with our family which was about 12 people. I had made the reservations in advance about a month prior, we were quoted for two nights 1250.00 worked out to something around 279.00 each split four ways. I was quoted over the phone, my confirmation email did not state price. When we arrived the front desk man Armando said it came to 2084.00, and I said "What?" " NO" I am not making all my family pay more than what we were quoted. Than they sent for Terry. He is the owner, he took me to a back table and my husband came with us. Where he said go check in, and give me the reservation email, he snapped a photo and said he would give us the rate we were quoted. So we checked... we are in MORAY WY.. no where land, where everything is expensive and booked during this time. So we gambled. Now when we checked in, we saw underwear in our room on the floor, which I removed, and a big empty water jug on the floor, which we left. Than we started putting things away and saw RAT OR MICE POOP IN THE DRAWERS. No biggie.. we just kept plugging through.. we still waited for Terry to come to our room and charge our cards and tell us the cost. He never showed up all weekend. Instead he would see us at the Dining hall, and say " Oh, I could not find your reservation but it came to about 2400-2500.00 and knocked off 800.00," which comes to like 1450.00. I said, " No it was 1200 something!" Later that night, I walked into our cabin room " Antelope" took off my shoes and felt a small tickle on my feet. I looked and saw from the light outside a small brown and white MOUSE OR RAT that had CRAWLED ON MY FOOT!!! I SCREAMED!@##@!! So than I ran outside. About 5 mins of me calming down, I realized I left my purse on the bed and braved it with my nephew to go get my purse. We turned on all the lights, and heard noises like crinkle sounds. Than my nephew went close to my purse, which the MOUSE jumped out and ran all over MY BED! Of Course I was screaming. Than my husband chased it and it ran everywhere until he caught it. I went immediately to tell TERRY... the whole front office acted like oh no big deal! YES IT IS! IT IS UNSANITARY TO HAVE MOUSE RATS ON YOUR PROPERTY IN PEOPLES ROOMS... WHILE THEY SLEEP!!!! We braved it another night BECAUSE I HAD TO FOR MY FAMILY! We decided to check out as usual Terry charged us 1290.00. HE GAVE NO DISCOUNT FOR THE DANG MOUSE IN MY ROOM! They have NO CLEANERS! As we were leaving another lady and husband came in and wanted a refund for finding a MOUSE IN THEIR ROOM! Yes you heard me! Terry said " No we don't give refunds for mice, were a ranch." REALLY! By the way Terry did you check the water heater as you said. The water heater was FULL OF MICE POOPS! I should have took pics! Horse ride was nice - wranglers talk to much Cafe is nice- over priced - but wait staff was nice. Views are beautiful. BUT I WOULD NOT STAY AGAIN! Unless you want to SLEEP WITH FEAR AND POTENTIAL DISEASES! Health Services Should be called on you! read more

If you want that country experience this is the place!! Nice and rustic. Calm and relaxing!!

Well we never made it to check in so I'm giving them credit for being reasonably priced. However, the customer service and care provided sucked. We booked a room for one night, in hopes of making it this far on a road trip. Unfortunately, due to unforeseen circumstances, we couldn't make it so we called to cancel. The desk attendant said he'd have to talk to a manager, who wasn't there, but assured us he'd call back. Well, no call so we called back. He admitted he forgot and told us the manager said no because they have a 7 day cancellation policy. We didn't have 7 days to cancel because we had booked the room the day prior. We asked to speak to a manager and we were told they weren't around until the next day. But, he assured us he spoke to "Katie". We asked him to have Katie call us directly and he said that wouldn't be a problem. Well, we are still waiting for the call..... I'm not sure if they care, but if this is their regular customer service, it's not something of which they should be very proud. read more

Absolutely awful place with no customer service whatsoever. My friends and I booked a room for six people and notified hosts that we were arriving late, so they left the key in the lobby. We arrived around midnight, there was no personnel in the lobby, we got the key and went to check our room. The room that they gave us barely fit four people. We paid for a room with 2 queen beds, 1 bank bed and 1 sofa, but we only got 1 queen bed and 1 sofa. We were trying to contact management, until finally found a guy who works on the ranch. He went to talk to his boss, but returned saying that his boss is asleep and can't do anything till tomorrow morning. So two of us had to sleep on the floor that night. Next morning they finally gave us the room that we paid for. The manager was arrogant, said that he's doing us a favor by giving a room that we booked in the first place. Moreover, they refused to refund anything for this mess. Their WiFi barely works, because it's not configured properly. There were spider webs in the room corners and never enough towels for everybody. I hope I'll never stay in a place like this. read more

Amazing time! We took a half day ride, the views were great! Nate our guide was informative and great with our girls! We highly recommend this trip, great time!! read more

My wife and I just had our wedding at Heart Six. I grew up right down the street from Heart Six, and was very excited to be able to get married in the neighborhood that I was raised in! First off, let me start by saying that once we arrived, the staff was easy to deal with and friendly. The staff was very heard to get a hold of up until we arrived in person, and we had to constantly pressure them to get anything in writing. This was a constant stress for us, trying to plan the wedding. When we first signed on to get married here, there was a different owner. Since we put down our deposit, they went through a surprising amount of staff. We talked to two different chefs, and a number of different people in the front office. The original chef we talked with, we were very excited about! He made our meal sound amazing! The chef that ended up taking over....was not nearly as good. Our wedding food was the biggest disappointment of our wedding. We ended up paying $15 a plate over what we were originally quoted, and the food was not very good. All the items that were told to us as being "homemade" were very store bought and frozen. The actual venue itself, however, is beautiful!! The views, the rooms, and the area were very nice. We have no complaints about that! In summary, the food was a disappointment, but the venue was beautiful. We would recommend doing food through a different cater, or other means. read more