I booked a stay for several family members in August 2017 during the solar eclipse. I was quoted one rate for the cabins and was charged a higher rate. At the time of my departure, no one was available to process a refund of several hundred dollars. I called and spoke to Terry Blackley later during the day of my departure and he stated that he would process my refund. I emailed and called Terry over 20 times over the course of 6 months to no avail. I then obtained the owner's email and phone number. His name is Frank Chapman. After several communication attempts, I finally received an email from Frank on March 4, 2018. Even though I forwarded my original booking email with the quoted rate to illustrate that I was overcharged, Frank declined the processing of my refund and stated "You received an incredible deal for the eclipse, an amazing rate!" I would like to explain to Frank Chapman and Terry Blackley that I remained very kind and respectful to you for 6 months while I attempted to recoup the amount due to me. You did not do the same in return. In business, and in life, it is never advantageous to treat people in this manner. read more