I am so thrilled to have found Renee and this place. We have a rescue who is shy and was abused and she is coming out of her shell by going here. I take her for play time at least once a week and have done an overnighter and each time she comes home showing more confidence in herself and is less afraid. I really liked that I was told to just stop by anytime when I was first checking places out. This told me they have nothing to hide. I was given a full tour and the facility smelled amazingly clean and sanitary. I like that when they board they get play time so that they aren't just stuck in a kennel like some other places. The staff is patient and understanding when it comes to our dog's shyness. I have not hesitated to recommend Heartstrings to friends as I believe this is one of the best daycare/boarding facilities in the valley. read more

I am so sad to be leaving this review for Heartstrings. We have been with Heartstrings since it opened with Rene. We just boarded our three dogs for 7day stay for the first time since new ownership took over in Nov 2022. Two of our dogs are seniors and one is a 7month puppy. One of our senior dogs had two medications that he needed to be given, one a liver supplement and the other a antibiotic because he had dental surgery two weeks prior and needed for inflammation. When I picked up the fur babies and went through their things at home, his antibiotics were never given to him. I called immediately left a message and called back again because i was so worried and spoke to Jacklyn the new owner. I brought to her attention the medication and she immediately placed blamed on her staff. She even asked me what was the blue pill for and I said that's his liver supplement which led me to believe she was the one distributing meds. These are two very important medications for his health and you failed to give him one of them. Second big thing I told her was that i had portioned out their food for the entire stay and was given back at least 2.5days worth of food, and when I brought that to her attention she said well they weren't eating so we kept the food for the next day. My poor babies were so hungry when I got them home, This would have never happened under Rene's watch, she would have made sure they ate. I also had treats for each of them in little bags to be given at those also were never given to them and returned untouched. The conversation with the new owner was frustrating as she had a very condescending tone. The very last thing, I asked her why there was an additional $29 charge on top of the 7nights and she said they starting charging a credit card surcharge. I told her I was never told that and she said well there is a sign next to the card station, I can show you next time if you want to see where it is. She is not a very pleasant person to deal with and i will not be taking my dogs back there ever again, my youngest pup is also sick and has nasal discharge and he was completely fine when i took him there. In all of our times boarding our dogs with Rene previous owner none of these things ever happened she truly care about our pups and that's why you see such great reviews. Be careful with your fur babies it's not the same anymore under this new owner. read more

My Jack Russell Terrier loves going to Heartstrings and we love taking him there. We have boarded Jack on 4 occasions. They are always prepared and waiting for his arrival. We have also used Heartstrings for daycare. The owner, Renee's love for our furbaby is very obvious and the staff are welcoming and each time provide information about Jack's stay. Jack is well cared for, happy and eager to go when he is dropped off. I vacation without any worries about my pup when he is at Heartstrings and would highly recommend them for daycare and boarding services. read more

This is a terrific "doggie daycare". Rene, Amber and the whole crew are extremely attentive and really care about their furry friends! They also have overnight boarding. My labradoodle loves it here!! When she leaves she has to kiss everyone goodbye read more

Our Torrey loves going to Heartstrings to play with her friends, and we love that we feel comfortable knowing she is happy and well taken care of when we go out of town. When we needed a last minute boarding appt., they were flexible and helpful. The facilities are clean, the staff are friendly, and the prices are fair. Plus, Torrey comes home after a long stay having had a bath! We highly recommend Heartstrings! read more

Great dog daycare for beating that Arizona heat! While the play area may seem small on first look the dogs make the most of it. My dogs love coming here and always come home tired! The Owner and staff are always friendly. read more

I was so happy that Heartstrings opened up so close to our home. Renee and staff are awesome. Renee cares about all the dogs that come to the resort. I first started using Heartstrings as soon as it opened. I started sending my Max for day boarding and then we boarded him when we go on vacation. I know that Max is well cared for and he likes going. All I need to tell Max is that he is going to Heartstrings for the day and he gets totally excited. I am so glad to have Renee and staff in the neighborhood. read more

My Cricket has been going to day care at HeartStrings for a year now. She loves playing with her friends both canine and human. I can see that Renee and her staffers love the dogs. And I'm so glad I found them. Want your pup happy and tired at the end of their visit? Give heartStrings a try. read more

Looking at the reviews I thought this would be a good place. Unfortunately, my dog has been sick ever since I picked him up from there almost a month ago. Vet bills have cost more than the boarding did. He has been boarded at several different places since I have lived in different areas and has never had this many issues after staying anywhere else. read more

Every time I drop my dog off here they get a terrible cough. One of my dogs got it the first time and so I tried it again because I wasn't sure if it was from the resort but now my dogs both have to take antibiotics twice a day. The medicine is about $300 a bottle and they run out every month. I'm never going to take my dog here. And I would not recommend it to anyone. read more

I've been bringing my puppy to Heartstrings for doggy day camp since he was about 4 months old. They always remember my puppy even if I haven't been there for a few weeks. My puppy is so excited to go and play with the other dogs. The staff was very good about making sure to put my puppy with the appropriate size and temperament dogs for his age and personality. The staff understood all my concerns and have done nothing but make me feel they love and take good care of my puppy when he is in their care. I highly recommend HeartStrings! read more

I was nervous to take my pup to a boarding place while I went out of town because he is a shy, nervous little rescue dog. I had toured some other places and it was only making me even more worried. When I showed up at Heartstrings, they took me on a tour immediately! The place was 100% clean and well managed, especially with the amount of dogs they had! I planned out a day of daycare to make sure he was a-okay with all the staff and I was so excited to hear how awesome he did! Even better was I got to see pictures of his smiling face on their Facebook as well! When it came time for boarding, the process was smooth and my little guy seemed so comfortable with going back to play with his friends that I couldn't help feel that I made the right choice coming here. He came home clean, tired and happy and he definitely wants to go back for more playtime! I will forever recommend this place to my friends and family. Super clean facility with some amazing staff!! read more

Heartstrings is the only place I will ever leave my two dogs I feel that there safe there Rena the owner and her staff have went above and beyond for me and my husband my husband had some medical issues and they took care of my dogs well we were in and out of California to see doctors they are wonderful best place to leave your pet when your best friend can't come with you thanks Teddy and Nellie Gregg read more

We highly recommend this facility to board your dogs. We were worried about boarding our dog as she is not dog friendly. They were wonderful they made sure our Maci had play time and cuddles. They post pictures everyday which is so reassuring to see your fur baby happy. Thank you to all the staff we truly appreciate the great care you took of our Maci read more

Love then and trust them with our Frenchie! So kind and happy to have your fur babies! After the few spots to board our dog that we called and looked at, this spot takes the cake. Not only clean, warm and welcoming, it is run so professionally! They post pictures daily and will accommodate any requests you may have. read more

We picked up our pup and he was clean and happy. He wasn't even rushing up to us and seemed so happy in the posted photos. He wasn't that hungry so we know he ate as well!! read more

We have been taking my almost 1 year old very active bull terrier here, I have to say they have treated her like on of the family. She is deaf and a little hyper, they always make sure she is loved and gets plenty of exercise. read more

We just picked out Australian Shepard up from the resort. We can tell he had so much fun. When we walked up to get him we could see he was playing with all the dogs. We also loved that their was a staff member watching them as they played. The staff was polite and had positive things to say about our pup. We would gladly recommend this place as they took care of are dog for an affordable rate. read more

On Sept. 30th had to drop off both dogs for Doggie Day Care as soon as they opened. This was their 2nd visit and as soon as we arrived both dogs could not wait until they could go inside. My one Cocker Spaniel, 1 1/2 year old female is scared of just about everything but last time she was there she was friendly and played with the other dogs, a little, which is a good first step. Renee & her employees watched her whenever possible and the feedback was encouraging. Have another appt. in 3 weeks and if over night boarding is needed this will be my choice without a doubt. I highly recommend HeartStrings for anyone who is seeking people and a facility that is both clean and friendly. read more

I love this place! The employees really care about the dogs, the facility is immaculate, and everyone is very welcoming. Every one of my dogs is treated so well there! Highly recommend Heartstrings! read more

This is the best place, for doggy day care & boarding. The owner & staff are so professional & caring. My little girl, Katy Perry really likes going for day care. read more

I love this place. Most loving animal friendly staff in the valley! Rene truly takes the time to care for and understand how to care for your individual dog. read more

These are very caring people. Their facility is spotless, and they took good care of our aging dog. In fact, it was one of their employees who noticed that our dog had blood in his urine. They called me immediately and ended up making two trips to our vet on his behalf. It turns out that he has cancer, and we are now providing palliative care for him. If it hadn't been for these kind people, we wouldn't have known that he had such a serious health issue. read more

I've been taking my dogs to HeartStrings Pet Resort for over a year! I think it's about time I share the reasons for why we keep coming back. For starters, the owner, Rene, clearly has a love of the job & a love for the animals in her care. I've gotten to know her on a personal level and she told me she has a degree in hotel management. It's evident she's clearly put her experience and passion together to make a beautiful doggy hotel and play place! Secondly, my schedule is not the easiest to work with. I'm up and out early in the morning for work and don't get back until late at night. She and the staff have gone way above and beyond to be accommodating. The biggest reason I keep going back is how CLEARLY my dogs love coming. As soon as I turn onto McQueen, my dogs start wiggling around the car, barking and begging to get to HeartStrings faster. Even when I move away from Chandler, I've planned to continue using HeartStrings for boarding. When you find the right place, you know it. This really is THE RIGHT PLACE for boarding and daycare. I hope you think so too :) read more

Would like to give a shout out to Renee and her staff for two wounderful years of incredible care to my fur baby Mina. She has been a customer for almost the full two years and begs to be taken a few times a weak. Everyone is very professional and welcoming to Mina and myself. Excellent customer service and flexability with my work schedule. Mina gives it a five paw rating! read more

First off a HUGE Shout out to the owner Renee and her staff. The staff is very caring and their customer service exceeded my expectations. They are friendly and provide a warm and cozy environment for your pet. I would highly recommend this resort if you truly love you pet. My dog just loves it there, its his home away from home. Way to go Heartstrings Pet Resort!!!! read more

Heartstrings Per Resort is amazing!! We would highly recommend them to anyone. We have been taking our puppy, Lucy, there a couple times a week for doggy day care for almost a year. We have also had great experience with boarding there as well. We love their doggy daycare because our pup gets ample playtime with other dogs and has become very well socialized. Every time we pick her up we can tell that she has had a fun day. We really enjoy the boarding options. They have different size suites to choose from, all of which are much cozier than a kennel and have room for the dog to move around. We really love the staff at Heartstrings too! Everyone there is very good with the dogs and overtime they have made an effort to build a special bond with our Lucy ! read more

Great communication by Dylan, assisting in our reservation and getting our vaccination documents in before traveling to Chandler. 5 stars for him. Upon arrival though, the office smelled like urine? An awful smell, whatever it is. The staff we were in contact with upon day care drop off and pick up was below par. No personality. No smile. No "welcome", no "thank you". I was bothered leaving my dogs there with them because of this. I take the "girls" to day care quite often in San Diego and always have an over the top experience. The staff at HeartStrings just didn't seem to care about me or my dogs. I was also surprised that there was no "report" of how they did. I had to ask and all I got was "everything was ok". I'm used to day cares giving out "report cards" or something about their "stay" in day care. Luckily, they seemed fine when I picked them up. I won't be using HeartStrings on my next visit to Chandler. read more

These guys excel at what they do. They go out of their way to ensure customers are taken care of and that your experience is top notch. The staff is friendly, and the facility is immaculate. You can't go wrong here! read more

So happy we found this place. The owner is always there when we come in and is very hands on. As well as intuitive and offered a very accurate evaluation of our dog's personality and behaviors. That shows they are paying attention! Our dog is already back for a second stay. Wont be the last. read more

Do not leave your pet here! I recently boarded my pet here while I went on vacation. When I got back, my golden doodle had a sore, macerated paw that nobody mentioned to me. It was obvious because she was limping and would not stop licking it! When I called, I was told it was probably either from being wet or from the chemicals they use to clean the playroom. You'd think if they were using chemicals they knew could burn your pet's paws, they'd wait for them to dry before allowing the pets to play. Furthermore, I emailed the owner for more information on this. After a week, my email has gone unanswered! Additionally, my pet was bathed as part of their complimentary service. They shouldn't have bothered!! My dog's fur ended up matted and smelling like a barn anyway! Do not board your pet here! The service is definitely not worth the price, which was close to what I paid for my own family's hotel stay that included breakfast for my whole family!!! read more

Caution, the owner of this business and her employee are extremely rude and lack the basic customer service skills needed to run a business. We have used them in the past on multiple occasions and now they seem to not care about the hundreds of dollars we have paid them in the past. If this is how they treat a repeat customer I am scared to see how they treat a new person or the dog your bring to them. If I could leave zero stars I would in this review. We have found a cleaner, friendlier, and more comfortable place for our pet to board that actually likes the customers that pay them. Avoid at all costs!! read more

This was our puppy's first kennel experience and they took great care of him. He was on antibiotics and needed special daily care and they followed all of our instructions and really treated him like he was their own. We called to check on him while we were gone and the person who answered the phone knew exactly who our pup was and was able to give us a full rundown on what he had been doing and how much fun he was having with the other dogs. We feel lucky to have found HeartStrings and have already reserved a spot for our puppy for our next trip! read more

I love heart strings pet resort! The owner is very invested in the animals that she boards or does day care for. The facility is extremely clean and the dogs are given baths. She has k9 grass and lots of toys for all of the dogs. The staff is always super friendly! The best thing is it doesn't smell bad like some of the others I have been too! read more

My babies and I LOVE HeartStrings!!! Just picked them up from a 10 day stay, and although I miss them like crazy when I'm gone, I know without a doubt they are having fun and being well taken care of! The owner, Renee is amazing and truly loves and cares about every dog that's in her care! And her love and compassion is reflected in each staff member as well! My babies love her and she loves them! It's definitely a home away from home I would highly recommend HeartStrings to anyone looking for boarding or daycare! Thank you Renee and the whole staff for taking such good care of my kids!! read more

I love HeartStrings! Everyone there is so wonderful and really take care of my puppy like family!!! The place is very very clean and they reallly pay attention to detail with every dog! It has been so wonderful to find this place for excellent daycare and boarding near my home! My puppy comes home and sacks out from playing all day!! Love it!!! read more

Our 8 month old Doberman (Tyson) absolutely LOVES Heartstrings! So do my husband and I. The staff are dog-lovers through and through. Every one of them act as tho they love their jobs and the dogs. We started taking Tyson to Heartstrings daycare on occasion for socialization and playtime as a 4 month old puppy. He was always super-excited to be there and super tired when he came home. But when we ended up boarding him for 8 days while we took our family on an extended trip -- I was sure he was going to end up not liking it as much . . . I was so wrong!! We even felt a little bad when we realized that Tyson didn't miss us as much as we missed him. He was just as excited the next time he got to go play with his Heartstrings buddies. During our trip -- Renee was so great about enduring our constant emails (we were in Europe and spared her the phone calls). She was so great to promptly respond and let us know how Tyson was doing. Renee and the whole Heartstrings crew are amazing!! read more

I was due to have a baby, and I was being induced a month early so I was scrambling to find a place I trusted to board my dogs. I've never boarded any of my animals so I was a bit nervous. I emailed a few places but heartstrings was the only one that actually seemed to care enough to respond to all of my questions and make me feel at ease. We called to schedule to have our dogs stay for 3 days and they were so friendly about it. We asked if something happened and we had to stay in the hospital longer if they would be okay with it and they were totally fine as long as they had room. Well, I was so sick with my pregnancy I had to be admitted to the hospital early and I was so relieved when we called and they said they would take our dogs early! We told them 3 days again but my son and I needed to stay an extra day and they again accommodated us. My husband picked them up and they were so happy! We have a German shepherd who's a bit nervous around bigger dogs and a mini Aussie with anxiety and heartstrings made sure they were still able to get play time and make them comfortable when introducing them to other dogs. I was so pleased with everything and would gladly use them again! read more