My husband and I have enjoyed the highest quality and best personal customer service from Charley and this Helzberg location for several years! We are ALWAYS personally greeted and have bought several pieces for ourselves and as gifts! Recently we were looking to upgrade my wedding set as we are celebrating 25 years. Charley took the time to understand EXACTLY what I was envisioning and then went out of her way to look for pieces at other stores to make it happen! The result of Charley's knowledge and dedication to making my dream come true completely exceeded my expectations! LOVE my new rings and I love Charley and Helzberg! read more

It honestly takes a lot for me to leave a bad review, but I'm disappointed enough with my custom order experience that it's worth warning people to look elsewhere. The associates that initially helped me and my partner were amazing, but everything after that fell far below expectations. When my partner went to pick up his custom ring without me, he was completely overlooked by everyone in the store. Not a single associate greeted him or offered to help him, so after several minutes of patiently waiting and browsing around, he had to approach someone to ask for help to pick up his $1200 ring. Considering the fact that I was greeted immediately both times when I walked into the store, I have strong suspicions that my partner was treated poorly because of his appearance, which makes me regret doing business here at all. The store manager named Shay was the one who helped my partner, and her tone was condescending throughout the entire process. After having to send the ring back to get resized (despite being professionally fitted the first time) we didn't hear back from the store at all. No calls, no voicemails, no emails. My partner called the store after 3 weeks to check in and he was told our estimated date was pushed back even further. After 2 months had passed since our original purchase date, I decided to go into the store myself with the intentions of cancelling the order out of frustration. Instead of hearing out my experience, the same store manager named Shay was just as condescending towards me as she was to my partner. She immediately denied and deflected every concern I had as a customer, even though the ring had apparently been sitting in her store for over a week without her knowledge. If you're like me and you appreciate high quality customer service and transparent communication, then I strongly advise you to avoid this location. Shay completely ruined the entire experience for us, and I hope she looks inward and works on the way she treats and speaks to potential and paying customers, regardless of what they look like. read more

their customer service is horrible.. my fiance got my engagement ring here and first few visits were pretty nice, because they remembered us. After a few months we would come to get cleanings and inspections to keep our warranty, they didn't even acknowledge us. We would walk in and wait, and they would proceed to help people after us who look like they got more money. If you need to, go to San tan. Better location and better customer service. read more

I have shopped at Helzberg for many years my husband and I have spent thousands of dollars at the location in Tanger Outlets however only the location in the Chandler mall had the rings I was looking for. No box provided just in a bag with both rings asked for a box and was told I couldn't have any while gentleman laughed. Absolutely ridiculous and I will not return to this location again along with canceling my credit card! They are rude, unprofessional, and do not know how to speak to people! Go to Jared at least there you are talked to with kindness. Helzberg train your people better. read more

The store manager is very rude. The store manager likes to accuse you of damaging your own rings. She likes to make things more complicated than they need to be. read more

First, the positive which was my sales associate who was great. He is the reason for the one star. I brought my engagement ring in that was purchased at Fiesta Mall (RIP) 30 years ago because one of the prongs was starting to catch on clothing. I showed him my original sales receipt just to prove we had purchased it from them. I let him know that I would expect that the warranty wasn't valid because I stopped coming in for inspections a LONG time ago. But I expressed that I trusted them with the repair of my ring. He takes it in the back and comes back with an estimate of $400-$600 to replace the prongs and tighten the setting around the baguettes. That seemed pretty high. But I understood the cost of gold etc. The sales associate tried to find my husband in their system but was unable to. He did find a record under my name for a ring repair and other smaller purchases they did at Fiesta and he said, "Let's see what we can do to for you" or something along those lines. Because he was taking his time with me (which I so appreciated) the manager came over to see what was going on. She didn't say hello to me or acknowledge me. She just asked him what she could help him with. He explained that he was trying to find an account on the 30 year old receipt. She then stated that they no longer use that system so he wouldn't find it. She then turned around and said "We will need to charge you the full repair amount" and walked away. I sincerely believed that he was going to try and get the cost lowered for me but her stepping in negated that. I didn't say anything because In NO way did I expect a repair for free, and would never want him to get in trouble, but I guess I thought that a 30 year repeat customer would at least a discounted price. I could have taken my ring anywhere but I chose to bring it to Helzberg. Not again. I plan on taking it to a mom and pop jewelry store. read more

Overall my experience was good no complaints. Although I didn't plan on spending more than a couplie thousand on jewelry that I didn't need , but that's my problem their service was good. read more

Professional, courteous, and above all else, FRIENDLY. The moment I walked into this Helzberg location, I was greeted with the biggest smile and eagerness to help from Denise. We begin discussing what I was interested in, and eventually the store manager Sha came over to assist and begin showing me so many amazing rings. Immediately I could tell neither of these women were interested in just selling me a ring or trying to show me the most expensive items. They genuinely were interested in what it was that I wanted, and there was absolutely no pressure felt to purchase anything. As fate would have it, Sha showed me a particular ring that wasn't what I was expecting, but instead, it EXCEEDED my expectations and checked every box. Sha took the time to go over the specifics of the ring and was thorough in assisting me in making the right choice. When it came time to purchase the ring for my soon to be fiancé, I asked Sha if she was able to honor the Online sale price, and without hesitation she stated "of course I can". Denise and Sha made my entire experience so enjoyable and I really hope anyone that goes into this particular Helzberg store gets to experience it first hand for themselves. Thank you again ladies!! read more

They did not accept a return that was purchased online as a gift nor did they offer to repair or replace filed a complaint with the BBB and they still don't appreciate my business just no accountability for selling defective products. read more

Should be called Helzberg fake diamonds. I told them I did not want lab created diamonds. My husband and I almost bought $10,000 worth of rings. We waited a day just to think about it went back in and then the lady told us they were lab created. This made me very angry, because I was very clear that I did not want lab created diamonds Even had us look at the diamonds under a microscope and showed us on the iPad the cut clarity etc. I don't care about any of that if it's lab created. I'm just glad that we found out before we bought. I feel like it was bate and switch. Get us excited about a ring and then tell us it's lab created. read more

Quick clean and service on my jewelry. Super nice people as well. They had a great selection of jewelry as well. And very knowledgeable sales associate. read more

went there with my sister they said that they could not resize the ring and none of them cared to give us a call letting us know until the day we were supposed to pick the ring up that is ridiculous they had 2 weeks to let us know but they waited til we went in the day it was supposed to be done! UNAPOLOGETIC and ride and condescending employees like this are detrimental to the store they kept saying that it is not their job to call us when it is!!!!!! BEWARE DO NOT GO HERE UNLESS YOU WANT TO LOSE MONEY I WOULD MUCH RATHER GO TO FAST FIX IN SAN TAN THEY ONLY TOOK 2 DAYS TO RESIZE MY SISTERS RING RUDE UNAPOLOGETIC read more

I feel like I got ripped off. Sales person told me Diamond was flawless and showed me in microscope & when I got ring you can see a flaw. Also, sales person very pushy. I felt like I was buying a used car. One sells person started helping me and when she found out it would be a fairly large purchase she turned me over to the manager. She also put the pressure on and said this price is only good today. I let my emotions take over and bought it..Will NEVER BUY FROM HELZBERG AGAIN! read more

I have been a longtime customer of Helzberg for several years until I visited this location. On two occasions the staff was not welcoming, very poor customer service. I waited to be assisted and neither rep came over to help so I left. I will never patronize Helzberg again. I want to give this location no stars. read more

Helzberg Diamonds - Jewelry Near Me - Chandler, Arizona

It was easy enough going in and buying the item of jewelry I wanted. When I asked about how long it would take for the jewelry to arrive she told me 2 weeks, maybe less, but that they would call. 5 weeks later I still hadn't heard anything, so I called them and asked if there was an issue with my order. They told me the item was actually in the store ready for pickup. I just wonder how long it had been sitting there without any notice given to me. I'd probably go to a different Helzberg location if I were to shop with this company again. read more

I've been in multiple jewelry stores, not 1 has given me the time of day not sure if it's by the way I look or what but none give me the time of day, but not this one I walked in within 5 seconds Noraelin ran up and greeted me asking if we would like help, not looking for anything specific just looking around. the entire staff that was there on November 27 2021 roughly around 7:00pm was extremely nice amazing environment, entertaining my 1 year old daughter laughing and joking with us all over all great experience, I know most will say it's there job to kiss a** but this was different they treated me like a normal person and I can appreciate that. With such a great experience I walked out buying my self a watch, my daughter a necklace and my girlfriend a necklace and ring set. Most definitely will be back for future purchases thank you! read more

Following up with this review, almost three years later, to say that Charley and Kristen are still there and still beyond amazing. The earrings they helped my husband pick out are absolutely stunning, and I know pretty well that he went in there without a clue. The store itself has a wide variety of gemstones, cuts, and styles that has kept up with my changing tastes over the years. The staff always greet me with a smile and OFFER to clean my jewelry for me, an amazing service that I'm not offered from other jewelers. Helzbergs will forever be my go to jeweler! read more

On Saturday mid-morning of 11/10/18, as the Chandler mall was opening, my then boyfriend (now fiancé) and I ran in to return some items and do a bit of shopping. As we passed the Helzberg location, to my surprise, the display cases caught his eye. A woman behind the counter immediately greeted us and asked what we were looking for (engagement rings) and guided us in to look further. She introduced us to a different woman, who I believe was the manager and I cannot remember her name at this time, who took over assisting us. She made the entire process comfortable and comprehensive for us, and made it clear with us at the beginning what our budget was and what my style preferences were. She showed me SO MANY RINGS, all within our budget, but in the hopes of narrowing down what exactly I was looking for and even suggesting some styles that I hadn't considered. She was absolutely wonderful and charismatic. When I had decided on my ring, she even found a way to include a wedding band that matched it very well - still within our budget. And once she quoted everything at the end, the maintenance package and taxes included were STILL within our budget. She went above and beyond to make sure we were getting everything we needed in one visit and she was not pushy when we asked for time to discuss our decision. She really impressed us both. When we returned to pick up the rings after sizing, we were able to pick them up earlier than we expected and the ladies helping us then were also very warm and personable. Overall we had a wonderful experience at Helzberg, and I would recommend stopping by to anyone. read more

Helzberg Diamonds - Jewelry Near Me - Chandler, Arizona

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Literally the biggest joke of a company. Stood in the place for 30 minutes without even a simple acknowledgment. After the sales lady finished helping her customer she completely skipped over us and went on to a customer that just got into the store. This isn't the first time that this has happened at this location either get some personality and some better customer service here!!!! read more

I was visiting AZ from Michigan, and went into the Helzberg in Chandler to browse. After 35 years, it was time for a new wedding set and I've been shopping around for months trying to decide what I really wanted. Charley and Shay were beyond fantastic! They listened to my thoughts, and helped me find the perfect ring. I could have gone to a Helzberg near my home in MI, but purchased the ring in Chandler because of the great customer service from Shay and Charley. Definitely worth the trip and I will go back to see them for my next purchase. Highly recommend! read more

If I could give it 0 stars I would, I received this "gold" chain as a gift on Christmas and after wearing it for literally 1 day, it looks like I been wearing it for 10 years... I really couldn't believe it. Anyways, I been sending this picture to my friends telling them to not purchase from Helzberg Diamonds have a great day everyone read more

Helzberg Diamonds - "Gold" Chain lol - Jewelry Near Me - Chandler, Arizona

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The staff was extremely rude and unprofessional. They miscommunicated between each other and myself and I showed up when I was told and my item would be ready. It wasn't. Which is fine, I could wait. I believe the lady that got involved was the manager. She was so rude and disrespectful. Handed me the necklace with no box or bag or anything. So I'm walking around the mall holding an expensive necklace. Was waiting to pay and she told me to "just take it and leave". For what seems to be an expensive and luxury store, the staff and especially the manager lady was the complete opposite. I will not purchase anything from there again nor recommend this place to anyone. read more

If you're considering purchasing an engagement or wedding ring from this location, please think again. My husband purchased my wedding ring set from here several years ago. When we initially went to browse the rings the service was fantastic, everyone was so nice, it felt good purchasing from here. And my wedding ring set he chose was gorgeous. I loved it every day I wore it. However, the maintenance for their pieces is terrible. Any time I needed maintenance on my ring (repairing loose stones, re-treating of the white gold, etc), it took forever. I think the shortest wait I had was exactly one week. But it usually ran over a week, sometimes more than two. And every time they gave one of two excuses. Either the jewler was on vacation, or they were getting a rush because of a holiday coming up. What holiday happens in Aug. that everyone needs their jewelry to look their best, I'm not certain. And to rub salt in the wound, the staff is completely unapologetic if I had an event coming up that I wanted it done for earlier than that. The last time I went (and vowed never to go back), I explained why I was hoping to get it sooner, the associate's response was, "So do you want it, or not?". I never got any apology or empathy with them, but that was the worst. My husband and I got so sick of their attitudes that we exchanged the set at Jared a few days ago, and purchased a new set there. I own many Jared Neil Lane, Le Vian, & Smithsonian pieces, and all the same service is done within 2 hours, much better than about 2 weeks. And even if I am going in for service instead of a purchase, they're so wonderful and attentive. The attitudes at Helzberg ruined any chance of us wanting to do business with them again. read more

Jewelry CUSTOMERS BEWARE @Helzberg Diamonds refusal to accept return of defective and flawed Platinum and Diamond Wedding Band. One of the diamonds broke off on day 46 of owning it. They attempted to fix it and had the ring in their possession for 20 days for repair. On day 20th the ring was picked up. Well three days later that same diamond broke off once again. Currently attempting to dispute this ring as a lemon, but HELLsburg Diamonds is claiming that the 60 day warranty expired. They had the ring in their possession for one third of the warranty time frame. I will be giving them one more chance to fix this. No excuses this a defective product they are trying pass on and it's not going to happen on my watch. Stay tuned. read more

Helzberg Diamonds - Jewelry Near Me - Chandler, Arizona

I was promised that my ring would be ready today for several days. I showed up today to get it to be told it won't be ready til the 28th and no one called me. They said they did but had written down an incorrect number. This is not the first time I've had issues with this company or location. Why do I keep going back? Well this time was only because I got a coupon for $50 off $50 and didn't have to pay anything out of pocket. Guess again they will lose my business regardless!!!!! Very unhappy and horrible customer service!!!!! read more

Helzberg used to be my favorite jewelry store, they seemed reasonably priced and had some friendly sales people. With my latest experience that has all changed. I brought in my engagement ring to get a small diamond in the band part replaced that had been lost. This is a fairly standard sub $100 service that jewelers provide. As expected, Helzberg took the job and said they'd have it back in a week. No problem initially. Upon coming back in to pick it up, the replaced diamond was extremely obvious and the ring was no longer round. Completely obvious mistakes, visible to the naked eye. Upon a comment they agreed to take it back (though it wasn't the friendliest exchange). Guess what? I come back to pick it up, and again the new small diamond is uneven with the rest in the line, at least the ring is the right shape this time. Upon a discussion I was told "that's not the diamond we replaced". Are you **** kidding? To lie directly to my face is unforgivable. I commented as such and the manager came out. This is really when the shocking part begins. After a 10 minute wait and a clearly visible discussion with the jeweler in the back (whom I'm apparently not allowed to speak to directly) she comes out and tells me again that the diamond I'm pointing out isn't the one they fixed. I even found the documentation that they wrote up where it clearly showed the diamond that is still wrong being the one that they claim to have worked on. Even after agreeing to take it back, they never agreed that this is the diamond they were working on. I should have just taken the ring back at that point (clearly), but I still had some hope they could redeem themselves. A week later, I come back to get the ring and its finally mostly fixed. But the new diamond mount still has a sharp edge that can catch on clothing, its bound to get loose and end up loosing the same one again. In addition, the platinum is discolored where they put heat to it. This is the least professional work I have ever seen with some of the worst customer service. I gave up and decided to take it (to get it fixed elsewhere). Upon exit, the manager informed me that the original manufacturer actually will replace diamonds for free. That would have been good to know at the beginning. A real craftsman who doesn't think they can do a good job would inform you of this up front and offer to help you find the best solution, a dishonest one makes it sound like it is the customer's fault for even bringing the item to this store in the first place when clearly you should just go back to the manufacturer (which I will clearly do next time). I really did like Helzberg, but now I will never be back (at least not to this location). If this is what can be expected from Helzberg, Berkshire Hathaway should seriously consider divesting, in the long run, dishonest businesses aren't profitable. And in this case, the manager choose too fire a long time customer over a $100 service over issues that could have easily been avoided. Is a customer worth that little? Do some 2nd grade math and you can figure out that keeping a customer at a high margin jewelry store is worth way more than a mere $100. Warning to all Yelpers...never buy anything here or contract any service. Follow this simple rule, if you ever feel pressured, trapped or scared while buying anything, DON'T BUY IT and leave immediately. In this store, you're bound to feel all of these emotions at some point. To all Men looking for engagement rings, shop around and find something you really like, do your research, and get more for your money. You'll be glad you did (my husband sure is glad we didn't buy from here in the first place and so am I). read more

I love the Helzberg Store at the San Tan mall, it seems like San Tan hires..... younger employees... I have been to this Chandler store 3 times to browse and look for wedding rings. They always seem to have a not so pleasant attitude. When your in the jewelry business you need to find a happy medium between giving your opinion and listening to what the customer wants. read more

Ok so I saw a diamond tennis bracelet on Kays web site and walked in there to see what they have since I bought my wife's wedding ring from them. Well this time I had my 18 month child with me. So I was i walk in and 1 of their people with a snobby attitude said what can I do for you? I told her what I was looking for so she took me over to the bracelets. Started to show me some that was $1000 plus. I told her my budget was $600. Oh no sir we don't have nothing under $1000. I pointed out that one was $500. She swiped it away and said a customer purchased it and we are holding it for the customer. So I already sense an attitude with her. So I said thank you for your time and walked out. Walked the mall for about 10 minutes walked by the store again and say a customer just bought the same bracelet that was supposedly on hold. Asked the nice gentleman that just bought it if he put it on hold. He looked at me and said no I just saw it and it caught my eye. So you tell me WTF!!!!!!! I'm a customer a paying customer!!!!! If I can take my wife's wedding ring back and get a full refund I would. I will never step 1 foot in that store ever again!!!!!! read more

They are supposed to have a trade in policy. You can trade in your old jewelry and get full credit for what you payed as long as the new jewelry is over double in cost, or at least that was the sales pitch. When we tried going in and asking about trading in a ring purchased there, all of a sudden the "deal" started getting really complicated. First, the customer "service" lady said each trade in is at the manager's option and she didn't think he would be interested in my ring. Second, even if he was interested I would only get what the manager deemed fair and only on a full priced item, no sales or special buys. I feel lied to and grossly mislead. I am sorry I ever bought anything here and never will again. read more

Don't waste your time or money here. They have no idea what quality is. One associate tried to sell a perfect cut diamond. But had no idea what iit meant. No different than Kay jewellery out any other box store read more

I love this place! I drive an hour just to go to this specific location. They are super educated on their diamonds here and friendly. I tell everyone I know to come here! read more

I bought my fiancés ring from here. She picked it out. It was a great pleasure to buy from here. We take the ring to get it checked to make sure the stones are all good. They were very nice and did not push us in anyway. They lady that helped did a very good job. read more

Went in to purchase ear rings in December and have had to return them 3x to get "fixed". After my visit tonight, I find they only made adjustments previously and it has to be sent out to really be fixed. Asked for a refund and suddenly I cannot get service. The salesman, Scott Hutchings, would not address my request, continued to write up a repair ticket. Handed me the repair ticket and a phone number to corporate complaints and immediately began helping another customer. ZERO customer service experienced tonight. Very disappointed! read more

Bought my engagement ring here. The sales woman was very polite and a true professional. She kept me within my budget and helped us find a beautiful ring. Also the application for credit was quick and discreet. I definitely would make another big purchase here. read more

The worst customer service i have had to deal with first time i got my ring adjusted it was still to big i tried telling the lady that, she insisted that i leave with the ring and thats what i chose. I went back because it was to big the reason they are getting a 1 star is because of the one nice lady that interacted with me she said she will have it fixed in two days. I go back and give them my repair ticket they said oh its not done we will give them a call AND GET BACK TO YOU... you guessed it they did not get back to me. I called them a week later which was today to get some info and shes like oh yea we have it. Not once through all of this did any of them apologize i got this ring for Christmas and still waiting.. that is ridiculous. I do not recommend this place at all. read more

Trrible customer service. The lady showing us the diamond assumed that we did not enough money to buy the diamond quality we were asking for. When we asked her to explain couple of terminologies she asked us to order the diamond first. She just lost a big purchase. Will not recommend this shop to anyone. read more

Didn't even stay long enough to be helped. Probably would have been there for another 10 more minutes while two ladies chatted instead of offering to help. It's not that they were too busy or that I don't understand being busy but some acknowledgment would have been decent. All I wanted was my ring cleaned and to talk about a wedding band I wanted to purchase. I'd rather drive to Tucson then go to this location. read more

This place is a total joke! When I walked in I felt like I was being judged complety by the way I looked (as if I couldn't afford anything). I wasn't even approached by a sales person for a while and when they finally did the service was very snobby and condescending, as if they were better than me. The person that stood out most to me was a lady named Shay, and she didn't seem to care about my interests. I felt as if it was their way of trying to get me out of the store completly. I strongly advice to go somewhere other then this place of business. read more

Great store! The staff was very attentive and quite knowledgeable. I didn't feel pressured to buy anything outside of my price range nor did they use pushy or deceptive sales tactics. The jeweler that helped me, was respectful to my budget and even went out of her way to make sure what I wanted was within budget. Highly recommend. read more

Helzberg has been the worst company to work with. I love my ring, its beautiful. But in dealing with the aftermath I have been frustrated and angry since the 3rd month of my engagement. In the past 3 years i have lost the same diamonds 4 times. They fix it under the warranty but suggested i get a different ring. (Why would i trade my engagement ring, its now in my wedding photos?) I went to get a anniversary band soldered on to it 2 weeks ago. My husband got a call after 4 days saying it was ready. He got there and they handed him my ring.... with two of the center diamonds missing!!! The counter lady just said "oh that happens sometimes." EXCUSE ME!!!???!!! It has now been another week and my husband was told that it would be done today and of course it wasn't done. The chain that was ordered 2 weeks ago to replace one that broke was still not in, when it was supposed to be here a week ago. And no one has anything to say about it! Dont waste your time with Helzberg. This is actually the 2nd location we've gone to because the original location sucked. They all do so far. No point you'll end up with your engagement and wedding rings in the shop more than they are on your hand. read more