Pro Alignment provided superior mechanical services to my 2001 Mazda Miata. It's hard to find a…read moregood and fair mechanic in this area but these guys know what they are doing. Not the cheapest price, but, very fair and they do it right the first time! Great Mechanics!! A+++++ service!!

Very honest every time I have ever brought my automobiles by for any type of service necessary…read more Always best to have them double check any car work done by a friend! I will definitely return in the future and they have my upmost appreciation for the quality work done and best value in pricing I've found around. Would highly recommend to a friend!

Great service. Prompt. Courteous. Professional…read more Initially went in to have my front tires replaced due to tread wear. The technician working on my car informed me and showed me first-hand that both of my front rims were bent badly (most likely due to the crappy roads in VA) and referred me to another shop for repair. Greatly appreciated the information and brought to light why my steering wheel would shake badly when going above 40mph. Ended up shifting the newly replaced tires from the front to the back as the tech advised to reduce the "shaking" until i could repair the rim damage. Any other shop would have just replaced the tires as requested and not inform me of the rim damage. Highly recommend their service.

Really disappointing experience. I came in with a simple screw in my tire, and the technician…read morelooked at it for maybe 10 seconds before immediately telling me it was "not repairable" and that I needed to buy a brand new tire. No real explanation, no actual inspection... just straight to replacing it. Luckily, I decided to get a second opinion and went to Discount Tire. They inspected it, repaired it within 30 minutes, and didn't charge me a dime.I understand some tires truly can't be fixed, but this one absolutely could have been, and it honestly felt like I was being pushed toward an unnecessary purchase. I'd recommend people get a second opinion before agreeing to replace a tire here.

Stranded with a flat tire and got enough air in it to hobble to J&M. These guys got me a used tire…read moreon and back on the road in 15 mins! Great place

Came here after I had to have AAA put air in my flat tire. I wanted to see if I had any leaks or…read moreissues with the 2 tires that were giving me trouble. I pulled in and was immediately greeted and I made my request. They let me know how much it was going to cost if there was an issues and then had me sit in the waiting area. In about 10-15 minutes I was advised that only one of my tires had a nail in it and they fixed it up for me for $30. The service was fast friendly and I was satisfied.

Last week I took my wife's Nissan Altima to Guaranteed Auto Service in Newport News for a VA State…read moreInspection & Oil change. This was the 2nd time I have used this shop since moving to Hampton July 2020. When we moved to Hampton, I immediately began searching for a family owned & operated auto repair shop. I searched Google & Yelp for the BEST shops throughout Hampton Roads. All my research indicated Guaranteed Auto Service was the place to go. I have not been disappointed! This shop is laser-focused on providing great customer-service, and top quality work at an affordable price point. They are not going to perform unnecessary work. They treat you like family (a friendly greeting & cold bottled water when you walk in the door; free car wash before you pick up your car and Thank You Note on the seat). You just don't find many businesses like this nowadays! Mr Barr & his great team will get ALL my auto repair/routine maintenance business in the future. When someone asks me where to take their vehicles for maintenance & repairs needs, I am sending them to Guaranteed Auto Repair in Newport News!

They fucked up my bmw fuel lines and told me take it somewhere else 0/10 all I asked was them to…read morelook under my car cuz some loud clinking now my entire oil and fuel is sitting on the ground and they won't take responsibility and told me take it to another shop to verify ts like I can verify when I took it in I didn't have a giant puddle under my car and just got a oil change, after the visit I can't even take my car on the road and I drive it there fuck this shitty ass shop

I was very pleased with the prompt and professional service I received. I found out that my valve…read morestem had an air leak. I thought I had a puncture in my tire, but that wasn't the case. The young gentleman that fixed my tire was very knowledgeable of my tire issue and explained to me and showed me what was going on.

Super friendly, hard working and quick service. Took care of my flat tire and had me on my way.read more

I have an old MG with wire wheels a tube, When one went flat, I tried Henry'. They don't stock…read moretubes, but said that if I could supply the tub, they would handle the repair. It was easy to get a tube on Amazon and the repair was very well done. They even managed to put the balancing weights on the inside of the wheel. I was pleased. Thank you.

In February, I brought my car to an auto shop to get a diagnostic check when it started to make…read morenoises. Turns out it needed the inner and outer tire rods on the front tire replaced and tire struts on the front and a few others to be worked on (hood struts and brake fluid included). The total amount they gave me for repairs was over $2,000. Way too much for yours truly. So I decided to look around for a tire shop that can be able to do this type of work. Luckily, I found this shop after calling around. Would I find luck at the end of the tunnel with this outfit? On two occasions, I stopped here to have the major work done, particularly the left tire rods and tire struts. The best part about this place is they allow you to bring your own parts and all they do is have you pay for labor costs, which are half of what I would've been charged at the auto shop. Besides have major done done, I also requested for the hood struts and brake fluid to be replaced, all for a very reasonable price. They also did a tire realignment. After everything was completed, the car runs much better on the road. No major noises to be reported. Both appointments took just over 2 hours, which was no big deal at all. It's pretty cool to find a reliable place that is reasonable for repairs. Thank God this is one of them. They'll be in my contact list the next time any work needs to be done. Till next time :)

Get my inspections here and never had an issue. last time i went they said i needed my front tie…read morerods replaced. since i already had purchased some i replaced them myself. i also had purchased the left and right control arms that i attempted to changed myself but was not having much luck. i took it to affordable tires and they took care of it, balanced the car and passed inspection. all for a very reasonable price.

Every time I come for service they never cease to amaze me. Came for new wiper blades. I don't need…read morebcuz whoever replaced them the last time didn't remove the plastic cover from the blade.

This place is a complete and utter disaster. Avoid this place at all costs! I had my car lock…read more"fixed" here. The lock completely broke after just 2 weeks. The owner didn't respond to my calls or messages for a month. And he refused to provide any sort of refund. He was also really rude to me. He said he would fight any sort of dispute that I file and he got very defensive instead of just being a good guy. Avoid this place.

I have my car serviced here . The workers were very friendly and went above and beyond for me and…read moremy car runs smoothly . I recommend getting your car work done here.