I called Henry's for a tow when my battery died at a gas station. The dispatcher on the phone was very kind and friendly and gave me a time estimate of when the driver would arrive. The driver arrived in the time frame and also was friendly and kind and we were done quite quickly. I appreciated the customer service and would defintely use them again! read more

I called AAA and get Henry's tow operator (Fred) in 50 minutes from my call. He was very professional and did job in a short time. Than I realized he was the same tow operator who two years ago towed my car with flat tire on busy street.... Thank you for good work! 11/05/2015 read more

I have had several bad experiences with Henry's Towing and none even come close to the most recent. My car was towed to Henry's because I had no spare. I asked the driver if I would be charged for storage or anything else because it was Saturday night and I would have to wait until Monday to get the vehicle repaired. He said, no. So, I chose to tow it to Henry's instead of a closer place thinking I was doing them a favor. I, too, run a business and I like to reward good businesses with my patronage. However, when Monday came, they never called as they had promised. They did not even know that my car was there until I called Monday afternoon. They checked the price of a tire and called me 5 minutes later. The price, as I told him, sounded high. He offered nothing, so I told him I might try another place. I called Town Fair Tire and they were charging literally 1/2. So I told Henry's and the man said that because I wanted to get it done elsewhere, his manager (the owner) wanted to charge me $20. I told him that he had no right to charge me on a whim, especially considering that the driver had told me there would be no charge...then he hung up on me. I had to call 10 times before they would let me speak to the owner. The owner accused me of lying and swore at me several times. He sure has a temper. I paid the $20 so that they would release my car. Town Fair Tire did the work quickly and for the price they quoted. I filed a complaint with the Better Business Bureau and the owner's response accused me of lying and attacked my character. I will do my best to make sure none of my friends or enemies use this service. Unfortunately however, this company does all the police tows, so they won't simply go out of business because they treat people like garbage. read more

Same guy towed my car twice. Unfortunately didn't get his name but I really appreciate his help and kindness. He had just come back from some time in Florida so maybe the sun did him some good but regardless it made my car trouble a lot less troubling. Thank you so much! read more

Had to call AAA today when my car wouldn't start. The technician from Henry's arrived quickly and was extremely polite the whole time. He put extra effort in, jacking up my car and finding my starter to prevent me from having to get towed. Excellent service! read more

Henry's towing came as a result of a AAA call for a flat tire. They sent the two friendliest, most helpful, personable personnel. They made an otherwise stressful situation easier to bear and were able to easily and quickly fix the flat. They were so nice, in fact, that I had to second guess them... but in the end realized that they were just genuinely friendly and laid back. Very glad they came to the rescue! read more

Henry's towing company is by far the worst towing company I've ever dealt with. Do not recommend at al!! Stay clear of this company they will screw you over gladly!! read more

This place is NO good for car service. I had my car repaired there and an hour after I left the check engine light went on. Rick told me that if I brought it back I would have to pay more money for him to diagnose the problem. This was not right because obviously the problem was from something he did. I brought my car somewhere else and they confirmed my suspicion that he punctured a belt while installing a new part in my car and that caused the check engine light to go on. read more

Answered not he first ring. Very friendly. Need my truck towed the next morning and they were at my door in RI (towed from Southboro) by 10 Saturday morning. Super friendly tow operator (Tony). Couldn't ask for much more than a job well done and on time. read more

I've lived in Framingham for 25 years. Henry's is always the place I call for all my automotive needs. Most recently, I left my car running before work and locked my keys in the car. Literally 9 minutes after I called AAA(I gave them the copy of my phone bill so they could post it on there bulletin board) a friendly young gentlemen, showed up to unlock my car. It not only astounded me, but I almost couldn't belive how quickly and easily they actually got my car open. AAA+ in my book.... On a more unfortunate note, back in 1992 (way before yelp), my godmothers son was invloved in a car accident that left him deceased, Henry's was called to the scene and removed the vehicle. The story she told me, was in regard to how proffessional, and sensitive they handled themselves. The van was covered with a tarp on scene and brought to their yard. Although she insisted on seeing the vehicle, I believe it was Henry himself that made her realize what she was asking, and why that may not be a good Idea. Her whole family, and my whole family will never forget his affectionate, and delicate mannerisms. The emotional damage incurred by the tragedy itself was enough, and although some people may not realize it, seeing the car your son passed in, is another level of tragedy in itself. A thousand thank you's would not be enough, Henry's is where my loyalty lies. I would never expect a tow truck company to be THAT conciencious, and so for that we are grateful. Henry's our mechanic, my AAA facility, and our Friends.... Thank You again, and keep it up gentlemen... D.R. read more

Theses guys work for AAA. They are rude as can be. I called AAA to get my car unlocked and they sent these idiots out. I was litterally .2 miles away from their quote: "service area". I saw the guy that was suppose to help me unlock my car. They preceeded to say they don't service the area i was in. I SAW THE TRUCK TURN AROUND. IT WAS A FRAMINGHAM ADDRESS according to AAA. There has to be better out there. I couldn't imagine if it were dark out and they just decided not to help me like they did this day. Thanks for nothing Henry's Towing. They clearly don't know anything about customer service, Helping someone in need when they are litterally rock throwing distance away goes along way. Avoid at all cost. I can't wait to kick AAA's butt for this mess. read more

I had a dead car and Chris from Henry towing helped us not only get the car back to our place but also fixed the issue; he told us it was a brake pedal issue and not a dead battery, saved me a trip to the car dealer in the middle of a work week. Thank you so much, he was very nice & friendly. We appreciate his help!!! thanks! read more

5:15 PM, a flat tire, no spare in this model car and everything closing! Henry's sent someone almost immediately to see if there was another option while the tow-truck was on it's way. There wasn't so the truck arrived, put the car on a flatbed and brought the car and me to a tire center before closing. Henry's was responsive to the fact that there was a time crunch and made sure I wasn't stranded without a car for the night. Why would you call anyone else? A Metro-West institution. read more

I had to call for a tow last night as my tire shredded off my car, right on route 9 in Framingham, in one of the worst possible spots smack in the middle of rush hour. Henry's sent over Fredy and he was amazing. I had been on my way to Firestone to get the tire replaced because it had a slow leak. Three quarters of a mile from Firestone my tire shredded and I could go no further. The tow arrived at 7:03, of course, Murphy's Law in action, but Fredy called into his dispatch to ask about any other places that might be open and then swung by a tire place a little further down, just in case they were open and called Sears Automotive to see if they were open, also closed. I did not end up getting my tire fixed, but was towed to my work and left safely. Fredy joked with me and made me feel better after being on the side of the road, in a fairly scary place, in freezing cold weather. I later learned that he was actually off shift at 7 but stayed late because he knew I was stuck on the side of the road, so not only did he stay a few minutes extra to tow me, he went out of his way, to take me to 2 different places on the off chance they were open and ended up towing me 6 miles in the opposite direction from the original destination. As crappy as it is to be stranded, his friendliness made it much better. read more

Got a flat on a cold, rainy day with 2 of my children in the car. Called AAA roadside assistance, they estimated about 45 minutes before help would arrive. Cesar from Henry's towing arrived in less than 10 minutes, he was professional, acknowledgable, and efficient. Thank you for saving the day! read more

Just got off the phone with "Henry" the rudest person I've ever come across. I called regarding a special project to tow several vehicles and had one of the worst experience. Shocked really at the sheer lack of professionalism. I had a project in the Ashland area requiring special handling and called this place after googling towing companies. The first person that answered was very nice and cordial and explained I needed to speak to Henry directly. Henry wasn't in and I was to call back. I did. I asked for Henry, and whomever answered this time was extremely short, "Henry's not here!. You don't need to talk to Henry, you need to talk to me! Who are you, what's your number, What do you want!" I proceeded to explain, still somewhat shocked, that I'm contracted to move some vehicles for a Fortune 500 company. He started becoming loud, rude and hung up. I actually thought the line was dropped and called back. I said, Can I speak to Henry, and this time he said "I'm Henry!". Confused now, I said, didn't I just talk to you??! He started yelling, and being belligerent about getting calls from weird number. Couldn't take it anymore I said, still dazed, "I guess I'll have to use someone else", to which he yelled, "You go right ahead!" I doubt I've ever encountered anyone this rude or unprofessional before. Amazing how they ever got a 4 star review. I guess maybe they would have been OK if you just didn't have to deal with "Henry". When I called another tow company and explained my experience with Henry, the lady confirmed, "Yeah, he gets that a lot". read more

Once again, I wish Yelp had Negative Stars. I am in the midst of writing a letter to AAA for using this particular service for the Framingham area, as I have found the personnel working for Henry's to have a complete and utter lack of professionalism, service, integrity,consideration, or decency. Last night I had a flat tire; called AAA and due to the snowstorm, was told that the wait time would be 2.5 hours. First tow truck to arrive from Henry's is a smaller rig; the driver insists that he cannot tow us and that a flatbed is needed. The first driver guarantees however, that using a flatbed will not damage the tire, and even says that he can guarantee it on behalf of Henry's. He calls it in, and another 20 minutes later the flatbed arrives. The flatbed driver then tries to refuse to tow us (and the destination is just NEXT DOOR to get the tire fixed!) as the tire is damaged and he nor Henry's wanted to be liable for further damage to the tire! WTF?! In addition, the second driver cusses out my husband, saying how he's had a long day (I get up at 4:30 a.m. every weekday; his shift was 7 to 7 - WHO'S had the longer day?) and we just about have to beg this guy to tow us next door. If AAA insists on using Henry's if we're in the Framingham area I may just have to explore other roadside assistance programs, because I will flat out NEVER willingly have anything to do with Henry's again. EVER. read more