My son went in to have his teeth cleaned a few weeks ago. He mentioned there is a new hygienist named Sneha Rana. He mentioned how professional, caring, & thorough she was with cleaning his teeth. So I gave it a shot. Sneha Rana is by far one of the best hygienist I ever had. It was an amazing experience. She listened & gave her professional opinion. She is a nice addition to the Herald Square Dental Family. I'm going to recommend all my coworkers at the post office to her. read more

I'm giving mixed results because it began well I found them on the internet and sent a email and I was called immediately. And a date was set. 930 am I arrived early I was told to fill out a patient form . It was long but to be expected until this office asked for my credit card information and you had to sign .it was on page 7 of 9 I immediately stopped and left. The office called me and I told them I was uncomfortable given that information before a consultation. read more

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They were incredibly helpful to fit me in for an urgent appointment after I lost my flipper that I have for a missing front tooth. I called in the day of and got an apt 45 minutes later. I've never been somewhere that makes your retainer / flipper the day of. It's so helpful, spared me a week of embarrassment of having no front tooth! Generally it takes atleast 1 week minimum to get a replacement flipper. read more

I regret I went there. My insurance is in network and covers 100% of semi annual check ups but I was always billed $65-70(is this legal?). I didn't know much back then and paid for whatever they charged me for several years until I realize I should stop going there. I take care of my teeth good and floss at night but the dentists always tried to find "cavity" on xray. Dr Andrew? Asian male dentist found a "cavity" on my front tooth and did a root-canal. After the treatment my front tooth became soo sensitive he had to fix it three times. At Another visit and an unfriendly asian female doctor told me I have "a cavity "on different front tooth and asked me when i wanna book without asking me if I wanna do it. That's when I realized that they cared about money more than patients. I went to a different dentist who doesn't charge me extra for check ups(cleaning, xray, exam). he said the root canal wasn't done well and might need a redo, also wondered why Dr andrew chose to do the filling on my front tooth which he thinks its a weird place for a cavity. He also told me the "cavity " that Asian female dentist found was actually a bonding. read more

I have been a patient of Dr. Shirzadnia and his assistant George for years. I love those two and this place because it's a major clinic. My last dentist sent me to a 5th Avenue oral surgeon to have an extraction. Herald Square does extractions and more. Every experience at Herald Square has been excellent from the front desk to the hygienists. It's one stop shopping. They have their own lab for dentures, etc. Shirzadnia talked me into getting implants to finally get rid of years of dentures and partials and he was right. I've had these implants for years with never any trouble. The doctor is a well trained, knowledgeable, efficient doctor with years of experience and a great chair side manner. I recommended Herald Square to a number of people. You will be very happy with the outcomes and you end up being friends with the staff. Kudos to Al and George. read more

I was very pleasantly surprised and relieved - after searching years for someone I could trust and who really knew what was going on with my smile...finally discovered a great office. I was so embarrassed and Dr Pasch made me feel confident and I was convinced he knew how to make it right. Years of worry melted away. The prices were better than even the outer boroughs! AND - Right in my favorite neighborhood, too. read more

Dr. Yam placed an implant for my missing tooth today. I was super nervous, so I opted for the nitrous oxide inhalation mask and was able to wear my earbuds to distract myself. His assistant Amer kept me calm and patiently answered my 500 questions, and the actual surgery was so fast! Felt like 5 minutes. They showed me the radiographs immediately after, which was super interesting! So far I've had hardly any discomfort, and would recommend this practice and especially Dr. Yam to anyone who is a wimp like me! Scheduling through their website is very easy, you get free consultations (several other offices charge more than $200 just to get an estimate!) the office is beautiful with giant windows and 16th floor views, front desk is lovely and efficient. My boyfriend had a beautiful and comfortable same-day denture made by Dr. Yam a few months ago, which was such an improvement over the terrible one we had paid twice as much for at another facility. Pricing is very competitive and clearly itemized (this was impossible to procure at many other practices.) They do not participate with my Metroplus/Dentaquest insurance, but I've learned that the good dentists don't. Well worth paying for a gentle, professional, and exceptionally competent experience! read more

My husband and I have been going to Herald Square since 2017. The first few years, things worked smoothly and we were happy. Since the pandemic, we started noticing changes and sketchy things. First, they started pushing us to get more stuff done to our teeth. We followed the recommendations, but then realized it was strange that all of these were coming after the pandemic after dental offices were hurt. By the way, we were more diligent with our cleaning given that we were working from home and brushed our teeth more frequently. My husband got a filling to replace an old one that resulted in pain for months (it wasn't done properly). Then, we started realizing that the billing changed as well. One day, my husband went to his cleaning appointment a few hours before me. He was charged for some of the services provided. I received the same exact services and wasn't charged as it was covered by my insurance. Before leaving the office, I pulled our insurance information and asked why we were charged differently if we have the same insurance. The office apologized and told me they would look into it. Indeed, he was charged incorrectly. Since that visit with the discrepancy, we have been paying careful attention to the information provided by the assistance, hygienist, and dentist. Every time, we have been told that our insurance covers most things that are offered to us. In fact, the assistant typically goes and checks the insurance before the x-rays are done and such. Despite being told that they are covered, we then get a bill saying we owe money. I have been complaining about this since the first mismatch, but there is not a proper response. Thus, we are not going back to Herald Square again. It seems clear to me that their objective is to prescribe as many things to charge the insurance. Stay away from this place. read more

If you are old like me or have complicating illnesses this is not the place for you - no regard to your safety at all ( see pictures ) shame on you guys !!!! read more

Herald Square Dental - no mask wearing employee #1 - Cosmetic Dentists Near Me - New York, New York

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My dental insurance fully covers dental cleanings once every six months. I informed them about this over the phone, made an appointment on Thursday, November 30, 2023, and went to Herald Square Dental. I presented my insurance card at the dentist. and then After dental cleaning done. Dentist worker told me Today's payment is $166 I said them No my insurance cover. They said me We don't accept your insurance I asked them Why why you didn't tell me before cleaning They were all silent and expressionless this happening so shock for me I am unemployed and have no income Every week, I received payment bill of $166 now from the Herald Is this payment go to a collection agency? Please someone tell me please I'm an immigrant and English is my second language. Please give me some advice My name is Jenny Email is. kirisuto1ban@gmail.com read more

While normally getting a pair of dentures can take at minimum 6-8 weeks, at the denture center they can make them in one day! Amazing! You certainly pay for this convenience but hey is worth it to be able to have teeth if you don't have them. My mother was in the hospital and they tossed out her dentures... poor lady. Luckily I found this place. But beware it's a all day event and a lengthy, messy process where they make your gum mold, then your bite mold, then your teeth on wax mold, and finally the last bit. we were there from 9 am to 5pm. Luckily they have a nice big waiting room with two big bathrooms available and can accommodate handicap individuals with wheel chairs. They also have water available to drink. Dr Pasch was very friendly, and professional. He was helpfully all through the process. I asked about dentures they can't go in one day and he said some partials if they have wires they would need to be sent out. I appreciate that he called in the evening too to check on how my mom was handling her new dentures! He gave her a brush some cleaning tablets and a container for them as well. The office is on the 16 th floor and the view from the Windows is really nice too. I would definitely recommend if you need full dentures in a hurry!! read more

Rip off!!! Run!!! My mother in law is going through a horrible experience as we speak. Paid thousands of dollars for dentures and can't even eat with them. My lawyer will be contacting them soon read more

It is an amazing dental office! I could not recommended enough about this place to people I know. Especially during Covid-19-They are taking extra precautions for patients safety and I really appreciated that. They offer same day dentures and pretty much general dentistry procedures here like fillings, prophy, extraction.,etc. So far, I have seen Dr. Pasch, Dr. Yam and Dr. Xu and They are very experienced and very good at what they do plus they are so nice! I always felt very comfortable and of course NO PAIN AT ALL! The office is big clean and comfortable plus they open on sat and late hours! 5stars! read more

I love this place with my whole heart. Dr. Manuela Krahn literally saved entire smile. She was so patient and understanding of my phobia of needles. She devised a plan with me to not be afraid of needles. She was so tolerant of me always trying to buy time lol. She made each and every experience one that would cure my fear of the dentist forever. If you have to select a dentist at this location choose her. She's the best. I truly have a dentist for life now. Thank you Dr. Krahn you're awesome. read more

Herald Square Dental - After root canal before crown and post - Cosmetic Dentists Near Me - New York, New York

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Receptionist called me saying she needs to move my appointment to another day - which is fine, I understand emergencies happen. The attitude is what I was shocked by - I explained my availability and she gives me a day and time that does not work. I explained to her again and again what works - she proceeds interrupting and talking over me and talking to me as if I'm a child. I asked her to cancel my appointment altogether and she replied "fine!!!" and hung up. Hope Dr Krahn is going to read this and make sure her office associates are trained properly as I'm sure she does not want prospective patients to feel the way I felt. read more

Dr Yam is awesome!!!!! . If you're in need of dentures, he's the man to see. In one day, I walked out of their office with a beautiful smile, confidence restored, comfortable fitting teeth. I told him what I wanted, and he delivered. His assistant, I don't remember his name, was great too. My only regret is that I didn't come here sooner, but it's said, "better late than never. ". Thanks, Dr. Yam. Much respect! read more

This is by far one of the best dental offices I have ever been to. The front desk is kind and very helpful. The staff is amazing and Dr. Kim is a dream! She explained everything, was thorough, personable, intelligent. This place is a 10/10! read more

I was very disappointed with the unprofessional conduct of the staff members who continue to do contact me to come back for an appointment. They even made an appointment for ME without my permission or knowledge and called me to confirm the appointment! I was not completely happy with the dentistry so I decided not to go back and I have paid the bill completely so I don't owe them anything. I definitely don't owe them a five star review! read more

Definitely the best dentist work here. Nicest staff and the work is the best I've ever had. Highly recommend read more

This was my first time going to this office and it was a great experience. It's conveniently located in midtown across the street from the Macy's store and the office was clean and the co workers were super professional. Had a basic teeth cleaning that was one of the cheaper options I've looked into within the 5 mile radius of Times Square. My only concern if any was the timing duration of the cleaning. It was around 20 - 25 mins which I think it's a wee-bit short but they got most of my problems rectified although they've suggested a deeper cleaning in the future. It's definitely worth a try indeed. read more

The neighborhood here is hardly inviting to justify the high end prices charged here.The bedside professional manner I am accustomed to especially kindness caring one hopes for with dentistry not to be found here.Cras insensitive remarks cavalier attitude received unappreciated especially when going out during our covid-19 crisis +having a very sensitive emergency . read more

Have been a patient of Dr. Pasch for the past years and can highly recommend his work, as well as the other dentists on the team. This is also a full service establishment, which is extremely convenient . The supporting staff are both courteous and efficient. read more

This is a great dental office! It is very convenient for me and I love that I can fit in my dental appointment during my lunch break. I have been a patient here for a few years now and I really appreciate the effort the doctors and staff are putting into their work every day. They truly care. Both of their hygienists are amazingly proficient and attentive, I love the spa feel they are going for! It is very relaxing and honestly it feels like a spa visit instead of a dentist visit. I have also seen Dr Shirzadnia and Dr Yam for a dental implant restoration and couple of crowns. They were very patient and detail oriented, and I'm really happy how they restored my missing tooth. The crowns fir anperfect!I used my insurance for the implant and their insurance knowledge really impressed me, they calculated the insurance benefit and my copay exactly to the cent. read more

Herald Square Dental - Cosmetic Dentists Near Me - New York, New York

I've been here 3 or 4 times over approximately 5 years and very relieved I've found this office. They are almost the only business in the City that creates and repairs dentures onsite - with same-day service. They are also great about fitting in emergency appointments. The results and the service have always been wonderful, and the pricing has been reasonable. I've seen Dr. Ian Pasch and also Dr. Arthur Yam - recommend both. Another plus - they're right by Penn Station - easy to reach. read more

The purpose of my review of Dr Pasch of Herald Square Dental is to provide an objective summary of my experience and serve as a cautionary tale! one visit was during the earlier COVID-19 days I arrived to view a fairly crowded room! I was uneasy but stayed! My initial impression of Dr Pasch was of a rather innocuous man with a superficially constrained affability he reminded me of a traveling salesman ready to sell his snake oil cure! He wanted to make the sale & used his well honed skills to appear as the competent professional ! Regrettably I decided to try him I thought it's a simple process & he was anxious to be paid & begin! Forgive my subjectivity from the start he told me half truths I'd asked for a non adhesive upper denture was presented with the opposite I asked why he continued on without first consulting me his response was absurd finally he revealed the technician found my mouth to be too small!? Really! The choice option was unilaterally removed Dr Pasch asserted his authority his mantra became he knew what was best! Even when I asked for adjustments to secure a better fit & comfort this option was interpreted as my being a difficult patient I alone was the cause of the ill fitted denture, in a scathing reprehensible voice he again shamed & frightened me! He forcefully told me of his other clients they pay try denture out & they quietly leave! Of course with retrospect I do finally get it! Herald Square Dental is a mass production business churning out high volumes of generic crudely constructed products there is and one should not expect a normative communication between patient & Dentist! Each of my appointments became a true test of courage for me hoping not to be the recipient of his angry abusive verbally hateful remarks he is one of the most calculated liars & is uncontrollably pompous person! I actually felt physically sick & beaten up by this tyrannical narcissist! I've lost my money & denture & yes I'm angry but at least I'm safe & I know that there are reputable Dental groups out there! Herald Square Dental is a true hell hole just because they may charge lower prices does not or rather should not give Dr Pasch & Herald Square Dental the incentive to taunt frighten or demean an innocent person who only desires your help! her Square Dental & Dr Pasch are despicable! Dear reader go elsewhere where your valued! read more

Came in as a walk-in as my denture cracked and I needed it fixed quickly before vacation. The entire office -- front desk, assistants and dentist took care of me quickly and with a smile, even though they had a full office. Thank you and I will be back now that my dentist retired! read more

I love Herald Square Dental! I have been coming here for the past 5 years, and I don't trust anyone else to make me partials that fit. Dr. Pasch is THE best, and not only takes on my challenging dental situations, but always makes me the best, most comfortable partials possible. I've had tori, tori removed, new dental work, and a sinus perforation, and he has skillfully crafted dentures each time! He listens, is patient, honest, and straightforward. Dr. Yam is also great to work with, and everyone in the office is welcoming and professional. What more could anyone want in a dentist? read more

Great place, great location, and Dr. Arthur Yam is the BEST! My grandma needed an upper denture replacement, Dr. Yam did a thorough examination on her, and explained all the options we have along with the costs. We decided to get her a brand new upper denture, and it was completed on the same day after a few hours. Dr. Yam was very patient throughout the whole process. He did not rush, instead, took a few adjustments until it was perfect! We strongly recommend Dr. Yam. He was very professional, patient, and made us feel very comfortable being there! read more

The staff is excellent. My one minor issue with this place is the wait times to see the dentist. On more than one occasion, I've had to wait 45 minutes to see the dentist, despite having an appointment and being on time. However, I would still go back because of the high quality dental care. read more

I have been coming here for about 6 years for my dental cleanings with Paula, the hygienist. I found this place by accident when my prior hygienist was booked. Don't let the possibility of the name "denture" in the company name discourage you. Paula is the best and truly deserves 5 stars. Paula is knowledgeable, personable and caring. She always gives the best recommendations regarding oral care and takes the time to answer any questions. She will also demonstrate proper brushing and flossing with a teeth model every time I come. She has a gentle touch and as a result, my gums never feel sore after the cleaning. I would highly recommend her for your cleanings. Also, the front staff is efficient, so you never have to wait weeks to get an appointment either. read more

I've been seeing Dr. Yam for quite a few years and have had implant work done by him which still holds strong. He does very thorough examinations and goes into detail with his patients when there is a problem. I would highly recommend him plus he knows a lot about marathon training and cooking if your into that stuff. read more

We had a hiccup (as evidenced in my last update), but what happened after left me impressed. After a mix-up with the front desk on Saturday due to which my appointment was cancelled, I received a call personally from Dr. Song to explain that he didn't know that I had made it in, and offering me any appointment of my choosing. To me, that showed that they really did care and that this is one office that will go the extra mile in making sure their clients are treated professionally. And that is because the dentists themselves actually care. read more

I've been seeing Doctor Song for almost a year and have been so happy with the results. He talks me through everything he is doing and explains my x-rays in great detail. Never had a dentist do that before and I learned so much. It's a great opportunity because it lead me to ask better questions and voice any concerns I might have had. Any fear I had about going to the dentist doesn't exist anymore. I do have insurance and Dr. Song took the time to walk me through my insurance and explain what was covered, how much was covered and create a plan to maximize the benefit I could get from my insurance carrier. Great experience with the dentist which is how it should be! My only complaint is that the front desk can be a bit frazzled. My chart wasn't correctly updated and I had to explain to the dental assistant what I was there for as she had me down for the wrong procedure. Another time they forgot about my insurance plan's annual maximum and if I didn't remind them I would have underpaid for my procedure resulting in a balance on my account. My advice is be very clear and communicate with the staff. Don't be afraid to speak up and ask questions. Dr. Song gets 5 stars! Front desk/staff gets a solid 3 stars! read more

I have been a client here for over 10 years. Francine and the rest of the staff are always professional and friendly. They are always there when I need them no matter how often I have to come in. Dr. Pasch and his associates have given me back my smile. I will Never leave!!!! read more

With extreme care, concern & professional skills, Dr. Yam performed extensive oral surgery & denture replacement for me yesterday. I never would believe I would be pain-free and actually smiling again. He has changed my life! Dr. Yam's staff (a special shout-out to Amir) proved to be amazing assistants during this process. I whole- heartedly recommend Herald Square Dental, you too will smile again! read more

Honestly the staff here is amazing. Dr. Pasch is completing my grandmothers dental work. He was able to extract 6 teeth in less than an hour. SUPER PROFESSIONAL & CLEAN office. I am so glad we chose to have her work done here. read more

The practice followed up with me last Thursday and apologized for my experience. The manager was kind enough to listen to my complaint and offered me a refund of my retainer cost. I appreciate their effort in taking my complaints seriously, though personally I'm not going back there. read more

Two weeks in a row that I made an appointment for 3:00pm only to wait without being seen. I understand that they get busy but so do I. I made sure to allot enough time but to start 45 minutes late is not acceptable. read more

A VERY fine dental practice, located in a convenient midtown location. The dentists and staff are all very experienced, pleasant and courteous and the work on dentures is done on the premises, so that is a huge advantage as well. read more

Please Consider This A Public Service Announcement (as it was intended) I will spare you the details but suffice to say that after commuting to this facility from well into suburban N.J. for the previous seven years, bringing friends, and being a one man cheerleading squad to business associates I was recently terribly disappointed. The recent dentistry was adequate albeit about twice the cost that I had anticipated. A minor procedure resulted in a $370. bill. Rather than take it up with the office staff, I requested a returned call from the principle, Dr. Pasch, what I got in return was a churlish young lady with an thick accent refuting and denying my claim, (which I knew from the beginning would be the outcome by her tone), without listening to my concerns. I regret having ever endorsed this place, but am glad that I was at least treated equitably by the very professional Dr. Song, (still pictured on the web page),who I will now pursue for my dental needs. JR read more