I will always recommend this place no matter I lost my dad, and they made everything be so easy…read moreand comfortable and affordable most of all for me. It was a big deal that I went to Tennessee and I did not have much money. They totally hooked me up. I've rented from them now going on four years and I can tell you right now. The one by the airport on 231 is the best customer service you can get!!!! They are Rockin it

the store on South East, has bad customer service and is not professional. try a new location not…read morehelpful

Javon was incredible!!!!! Courteous, professional, and QUICK! Love Enterprise Westfield and love…read moreJavon! Always use this Enterprise they are the BEST!!!

I've been a renter of enterprise for years. Renting from the Carmel location over a couple dozen…read moretimes between my wife and I. We moved to Westfield recently and decided to switch to the Westfield location. In the past when we rented a vehicle. If we decided to stay longer than expected. This was never an issue. We'd always have to pay a deposit and this amount covered the car for easily 3-4 extra days. It's day 3 and we got a call from enterprise. We informed them that we had decided to stay longer with family on Thanksgiving and would be headed back tonight or tomorrow and would drop it off when we arrived and would pay any difference we owe. Instead of being professional. The young gentleman was very rude. Telling me if it wasn't returned by tomorrow they'd be contacting the risk department for theft. Seriously? I highly recommend you go anywhere else. They're very rude and clearly have no interest in serving their customers. They're a money hungry company with zero respect for a paying customer. In the past I always return my vehicle. I always pay in full and any fees charged post rental. We always paid. To be treated this way for deciding to continue to visit family longer during the holidays and a paid for the service. I'm expected to be treated with decency. Instead I'm met with hostility and threats. Puts a ruin on the holiday season. I will never use this company again and have filed a very long and detailed grievance with the corporate office on this experience. I highly recommend you choose the Carmel location over Westfield. They're not in the business for customers. Only for profits and will ruin your holiday if it means they make a buck. Update after drop off. Took us two days to travel from Florida to Indiana with the vehicle. The entire time stressed beyond belief it would shut down in route. Towed. Or worse. I'd be arrested for a vehicle I lawfully rented and was reported as stolen by enterprise. 3 days before our deposit ran out Final count was 6 days rented. Thats $75 a day. So total was $450. We paid $380 down. So by drop off date. 3 days after they called threatening with reporting it stolen and still covered for 2 more days at that point by the deposit. All we owe in final total was about $75. And that's because we couldn't arrive home till almost midnight Sunday. To make it worse our family was hit with strep throat and covid. Took us over 40 hours to drive a 16 hour drive from Florida to Indiana. We had to stop at two hotels to rest for hours because our kids were vomiting and sick as dogs. Our youngest 6 year old is autistic non verbal. And was even more upset by her sickness. So this only added to the stress of the ride home. I can't explain how horrible of an experience this was. Ruined our Thanksgiving vacation we had planned for months. If you want or expect to have a nice vacation. Dont rent from here.

I live in Broad Ripple and feel fortunate to have this Enterprise in my neighborhood. My car due…read moreto various reason has needed repair and needed a rental. I cannot say enough about the excellent level of Customer Service I have received from their Superstar employee Dillon. Not knowing how long my repairs would take, he made it extremely easy to modify my reservations! He always ensured I had the best rental for my needs! Both personally and professionally he is what makes this location stand out!

horrible customer service. hasn't answered phone in two days. i'm stuck out of state and need…read moreapproval to have tire fixed. wont answer or approve request. answer your phone!!!!!

If I could give zero stars I would. Made a reservation a month in advance and paid in full. They…read morecalled me the morning I was supposed to pick up the car and told me they didn't have any cars and tried to tell me I made the reservation the day before pick up when I had several emails confirming the reservation well before the date of pick up. And since they waited until the day of to tell me they couldn't help me I had no other options. Instead of paying $85 for a rental car to drive the the airport and leave my personal car safe at home I had to pay $160 to park my car for the week and risk my vehicle getting damaged. Avis may be cheap but Enterprise has far superior service, I'll be going back to them.

What a great rental service and owner. I had lost something in the car I returned. I'm now 200…read moremiles away and he was able to send it to me. I was there for a car but left with a friend. Thanks

My car was going through long-term repairs so I rented a car here. The staff was off-the-charts…read morehelpful. They were friendly and accommodating in every possible way, and they worked quickly to not waste my time. They did a terrific job. This is a well-run office.

At the 96th & Randall location, I had an excellent return experience. After the 2023 holidays, I…read morehad a gift tucked away in the back pocket of the passenger seat. After I returned the car, Enterprise (while detailing the car) discovered the item and when I called they assured me they had it in safekeeping. It could have been a holiday problem. The Enterprise team's attention to detail (literally) and focus on customer service saved the holiday gift exchange!

I needed a rental because my vehicle was in a shop for week or so.The rental I received from…read moreenterprise was nice but the inside was not cleaned properly. At the end of the rental period I told the manager about the issue and she went out of her way to make things rite.So a big Thank you to Gage and staff good job

Wow so easy so friendly fantastic speedy service from Jackie and the car man new clean ! They're…read morethe best thank iu jackie happy holidays ! I'm hooked .

We were very disappointed in this company and the sneaky way they handled everything. Lots of…read morehidden charges... we ended up paying twice as much for the car as they said we were going to and for the 4 days we had it they had a hold on a $300 security deposit plus the $354 that we ended up paying for the car which was twice what we were supposed to pay. So all in all we were on an anniversary trip and had $654 we couldn't access. This is a very shady sneaking dishonest company and we will never us them again. And we will be sure to let everyone we know not to use this company. Zero stars

Was new to the Huntington Enterprise, have only delt with Fort Wayne location…read more But this location manager is top notch. Rental was covered by insurance, as my car was totaled. Manager got me into a familiar car, which made the process go smoother. Car was full or gas when picked up and I left it with a full tank. We'll pleased!!

Not good does not even come close to the total circus (nicest word I could think of) this company…read morecaused. Our vehicle broke down about 10 miles from here. Called Enterprise, reserved a car and arranged pick up at our motel. Reservation was for 8AM, at 7AM someone called to tell us that they had no cars available. We spent the next 4 hours going in circles while multiple people said we are working on it and never got a single call back from any of them. They just informed us that there is a car 20 miles from here but they don't do pick-up and they can't bring the car to the local office. Also they just informed us that they don't do pick-ups out of this local office. No this is their mess I will not pay for a taxi or other. Let them send a car wash guy to pick us up. So our broken vehicle is 10 miles from here, we missed the open slot the mechanic had available, so not sure when he can get us in. We still haven't found a rental car, will probably have to spend another night here. We are still 700 miles from home. Not one of the people we have spoken to at Enterprise gave a rats big fat butt about fixing their circus. We got a whole lot of "I'll have the regional manager call you", which has not happened.