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    Hertz Rent A Car

    2.4 (43 reviews)
    Closed 8:00 am - 12:00 pm

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    Service engine?
    Ivan S.

    First off, if you're flying into Kapalua airport, Hertz offers no shuttle service. You'd have to take a taxi or Uber to their location which is located at the Hyatt Regency hotel, just past the registration desk. Secondly, when you call, the agent answers the phone, Hello? I asked his is this the Hertz rental office, he answers, Yes. This is a very unprofessional! Secondly, after the check in process and you get your keys, it's a long walk to the lot, that is not clearly flagged as the Hertz car lot, and hopefully it's not raining or the lawn sprinklers are turned on otherwise you and your luggage will be wet! Lastly, the car issued to me wasn't cleaned or sanitized. There was a smell of the previous persons perfume also. I don't think I'd like to rent from Hertz again. I'll stick to Avis or Budget. Aloha!

    Sir, you need to pay the aloha tax if you want to leave your car for more than 30 seconds.

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    7 months ago

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    2 months ago

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    8 months ago

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    4 months ago

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    11 months ago

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    3 months ago

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    1 year ago

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    4 years ago

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    4 years ago

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    3 years ago

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    4 years ago

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    7 years ago

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    11 years ago

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    3 years ago

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    5 years ago

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    8 years ago

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    4 years ago

    Solid reliable company always coming through in the clutch! Used them multiple times and will use them again often in the future!

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    4 years ago

    The lady at the desk said she would go get keys we've been standing here for almost 10 minutes. Needs more than one worker.

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    12 years ago

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    13 years ago

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    9 years ago

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    5 years ago

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    14 years ago

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    8 years ago

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    9 years ago

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    9 years ago

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    9 years ago

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    11 years ago

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    11 years ago

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    6 years ago

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    10 years ago

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    8 years ago

    My car broke down and I had to rent a car. I wanted to return it and need a ride to my Repair shop to pickup my car (10 blocks away.

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    10 years ago

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    Page 1 of 2

    Ask the Community - Hertz Rent A Car

    Review Highlights - Hertz Rent A Car

    Kim at the front desk was very helpful and easy to work with.

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    Avis Rent A Car - Only way to do Hawaii

    Avis Rent A Car

    2.9(33 reviews)
    2.1 mi

    Ana and Kesa took care of me!! They should be promoted instantly! They deserved 100 stars!…read more We initially had a horrible experience at the airport Avis and these girls helped us return our Tesla (horrible decision- No EV chargers anywhere on this island). This Avis location was easy quick and Ana and Kesa upgraded us to. Jeep! They are Queens! Thank you girls

    We are a family of three visiting Maui from California, and this was by far the worst customer…read moreservice experience we've ever had. What was supposed to be a routine car pickup quickly turned into an unbelievable confrontation when I simply asked for a breakdown of how much of the charge was the security deposit versus the actual rental cost. Instead of answering a basic question, the agent became extremely rude, repeatedly yelling and screaming at us. Her behavior was completely erratic, unprofessional and caught us off guard, especially with our 8-year-old child present. She repeatedly ordered us to leave the property, so we complied and exited the office. However, while we were still inside the gated rental lot, she attempted to close and lock the gate, leaving us scrambling to get out before we were locked inside, while she got into a car and soed away. We were then left stranded outside in nearly 100-degree heat. Her erratic behavior was so alarming that we felt we had no choice but to call the police, which we did right was she started closing the barbed gate to the property. We never rented a vehicle, yet there is still a pending charge on our credit card that we will be disputing. We have photographs, videos, and police involvement documenting what happened, and we will also be pursuing this directly with Avis/Budget corporate. I strongly recommend avoiding this location. Forget professional, this place is unsafe.

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    Hertz Rent A Car - carrental - Updated June 2026

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