Read rented a car at the airport and didn't need it for the entire day. We were staying at the Sheraton, which is about a mile away. We dropped the car off here and then walked across the street to the pathway along the beach and walked back to the Sheraton. I'm so glad we did because I saw some interesting things along the way that I probably wouldn't have seen if I hadn't dropped the car off here. In particular, there is a cluster of very high-end homes in this one section of the beach. These things are like $10,000,000+. go look them up on Zillow. read more

Hertz Rent A Car - Not the Hertz location, but a private home. Dropping the car off here and walking back to the Sheraton let us see these incredible houses. - Car Rental Near Me - Maui, Hawaii

I recently completed a rental with Hertz and wanted to share feedback regarding my billing experience. I made my reservation in advance and prepaid the full rental amount, expecting that to cover all applicable charges. I also returned the vehicle approximately two hours earlier than the scheduled return time. However, after my trip, I received an additional invoice for $60.48, which appears to consist of taxes and fees that were not included in the original prepaid total. This was both confusing and frustrating. If these charges are mandatory, they should be clearly disclosed and included in the upfront price at the time of booking. Receiving unexpected fees after the fact undermines trust and makes it difficult to accurately budget for travel. I would appreciate clarification on what these additional charges were for, and why they were not included in the prepaid amount. More importantly, I encourage Hertz to improve pricing transparency so customers are not surprised by post-rental charges. Thank you for your attention to this matter. read more

Rented from here a couple times and the guy working the office inside the Hyatt is super friendly and offered some local recommendations. With prebooking, getting the paperwork and keys was quite simple, and they have a decent selection of cars to choose from What I don't like is how inconvenient it is to pick up and drop off your car. It's a good half mile walk from the Hyatt, and there isn't a single sign to help navigate to where you should go. So give yourself at least 30 minutes to figure things out if it's your first time renting from this location. Also, when I picked up the car, the tank was about 80% full, and when I returned the car at 90% full I was charged a fuel fee which I eventually had to dispute. I tried calling when I grabbed the car to let them know about the fuel level, but nobody answers the phone so I knew I'd have to deal with it after the fact. read more

Hertz rental desk inside the Hyatt Regency Maui Resort and Spa (200 Nohea Kai Dr, Lahaina, HI 96761) -- extremely disappointing experience. I had a reservation for 2/15/26 at 8:00 AM (large SUV). I got in line at 7:55 AM with only one person ahead of me and still didn't receive a vehicle until 8:31 AM because the only representative left the desk to "check the lot" for availability. When she returned, she said the vehicle class I reserved was not available and provided a non-comparable vehicle instead. The representative also stated the vehicle had not been cleaned and attempted to wipe sand/dust off with a cloth during the walk-around. She told me the vehicle was about half a tank of gas and said she "marked it in the system." She did not--my paperwork reflected 100% fuel at pickup. I returned the vehicle the same day after driving 47 miles and was charged $52.79 for fuel, claiming 6.88 gallons were needed to return it to full. That is not plausible for 47 miles (the vehicle gets over 20 mpg), and it also ignores the fact the vehicle was not full when I received it. This looks like inaccurate fuel documentation at pickup, and I was billed for it. To make matters worse, I contacted Hertz support immediately after my red-eye back to Denver when I saw the fuel charge and have received no response after four business days. Phone support and live chat were no help either. Between the lack of the reserved vehicle class, the unclean car, the fuel discrepancy, and the lack of support afterward, this was an unacceptable experience. I'm requesting a full refund. read more

We experienced numerous issues -- from being quoted incorrect prices to being told there was no inventory. In short, we rented two vehicles and returned them the next day. The company then claimed we had only rented one, but fortunately, we had the original contract to prove otherwise. When we upgraded to a larger vehicle, the manager offered to "help us out," saying there was no need to print a new contract and to just keep the old one. However, when we returned home, we discovered we had been charged significantly more than agreed. We now have to contact the company, and if they are unwilling to resolve the issue, we will dispute the charge through our credit card company. During our visit to Maui, we found that customer service at some larger establishments -- including hotels, markets, and grocery stores like Costco and Safeway -- was not quite as warm as we had hoped. At times, it felt like we might have been inconveniencing staff, particularly at the Marriott near the airport. We completely understand that the island has faced unimaginable challenges following the devastating fire two years ago, and our hearts go out to the community. Even so, despite our efforts to be polite and respectful, there were moments when we didn't feel entirely welcomed. Some of our best experiences came from meeting local vendors and artisans selling handmade goods. We truly enjoyed supporting them and sought out those opportunities whenever we could. read more

I have rented Hertz cars for decades until now but plan to switch to a different rental company even though I have 5 Star status with Hertz. The latest incident is that I specifically reserved a Ford Mustang for my current Maui vacation. However, when I got to the Hertz lot, there were no Mustangs available. The attendants could not have cared less about being sure I rented a similar vehicle so I ended up with a Chevrolet Trailblazer, a far cry from a Mustang. This is totally ridiculous. read more

What's the point of booking a reservation if you're not going to honor it and give all the cars away!? The worst part is they didn't even call us to tell us they gave all the cars away and we had a full couple days planned! I probably could've been more forgiving if it was at least 2 days in advance for me to try alternatives but now there is nothing left on the island to book. I received at least 4 emails and texts requesting that we be sure to confirm and go through the process online of checking in early to scan our drivers license and everything ahead of time. We booked a month in advance and all the manager could say is oh well it's not my problem it's corporate and they overbook all the time! Worst company and service ever! read more

First off, if you're flying into Kapalua airport, Hertz offers no shuttle service. You'd have to take a taxi or Uber to their location which is located at the Hyatt Regency hotel, just past the registration desk. Secondly, when you call, the agent answers the phone, Hello? I asked his is this the Hertz rental office, he answers, Yes. This is a very unprofessional! Secondly, after the check in process and you get your keys, it's a long walk to the lot, that is not clearly flagged as the Hertz car lot, and hopefully it's not raining or the lawn sprinklers are turned on otherwise you and your luggage will be wet! Lastly, the car issued to me wasn't cleaned or sanitized. There was a smell of the previous persons perfume also. I don't think I'd like to rent from Hertz again. I'll stick to Avis or Budget. Aloha! read more

Hertz Rent A Car - Service engine? - Car Rental Near Me - Maui, Hawaii

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It is ridiculous that this location only has 1 staff member and is not prepared for pre-booked rentals. 1 person has to run to get the car, clean it, and make sure the tank is filled. We waited almost 4 hours. I don't blame the staff person - she was doing her best - but Hertz management needs to get it together. read more

Worst rental ever , rubbish under the seat remote key needed new battery would not sometimes open the door or start the car windows filth could not see at night very hard to drive safely. Called so many times no one there to answer phone. Feel bad for it looks like there is only one person to do all the jobs so Hertz should either give more support to the one employee or close the franchise. read more

Stayed at Hyatt Regency Maui for 8 days, rented a car for a day in the middle of the week. Experience was seamless, customer service was superb. I rented on a day that a large conference group was leaving, so it wasn't a problem at all. I reserved the car 2 days in advance. Kim, especially, was great! I remembered I left an iphone car charger in the car after I returned it, and she went back to the car and found it for me. The negative reviews for this place must not be for the staff that work there since they were very helpful and friendly. During this pandemic, we must realize that most rental car companies cannot find enough cars to replete their rental fleet, just like it's tough for an individual to buy cars nowadays without paying above MSRP, and so if you can't find a rental car, it's a symptom of the climate we are living in. As for the price, renting here is much cheaper than the airport. My suggestion is, once you're there at the resort, reserve early, and reserve on days when there is no huge conference underway! If you want a car the same day, try to get there early and you may get lucky. read more

This Hertz location is inside the Hyatt Regency Maui Resort and Spa. It is a small location, and there is only one person working so if that person is on a lunch or bathroom break, you will need to wait for them to come back. Also, there is a $5 fee if you return the car to the resort's valet. However, there is no fee if you park it yourself. I have rented a car from here multiple times and have never experienced any issues. The cars are always clean and in great condition. The staff is super friendly. If you are staying at any of the hotels or resorts along Kaanapali Beach, this Hertz is in a super convenient location that you can easily walk to. read more

Ok prices. Cars are what you expect and that's fine. Minus two stars for lack of convenience if you're not in the hotwl. Valet claimed we couldn't leave the car for a minute to go and find out where to park. So we had to pay $5. 15 minutes later, still there. Aloha! read more

Hertz Rent A Car - Sir, you need to pay the aloha tax if you want to leave your car for more than 30 seconds. - Car Rental Near Me - Maui, Hawaii

I don't like leaving bad reviews and I really tried to give this Hertz location a chance. I reserved a convertible for the first day of our trip as it was my mother-in-law's first time to Maui...they didn't have a convertible and instead offered a Dodge Challenger. I took it as I needed to get some groceries for our stay. We had a second (one-week) reservation scheduled to start the next day for a full-size SUV as I had 7 family members with me. I asked the rep when I could pick it up and he said there here should be cars coming in at 4pm but to come back the next morning. I arrived at the office at 8:30am the next day to turn in the Challenger and they had no cars available (people in line in front of me were already disgruntled). My reservation was for 11am, and the rep suggested I come back at 12pm. Since I had already turned in the Challenger, I had to take a shuttle back to my hotel and then back to Hertz again. When I arrived at Hertz, they offered me a Nissan Maxima. I explained that I needed a vehicle for 7 people (per my reservation) and he couldn't guarantee they would get anything for me to use. Ultimately I ended up canceling my reservation and requested a refund. It's hard to stay upset when you're in Maui, so I made other plans without the rental car. However, just a warning to others that this location is very unorganized and wasted a lot of my vacation time. I hope they don't do the same to you. read more

Rented from this Hertz on a first ever Maui vacation and it was wonderful! The car was clean, in perfect condition and ready an hour ahead when we arrived early for pick up during spring break. What a great experience for myself and family!! read more

I've seen the low ratings and we understand others concerns for more help as there is one lady who does this. Everyone was must be patient, relaxing and enjoy your time away from the madness. We too had quite the wait and the lady was apologetic, kind and simply amazing. We got a nice vehicle to drive to Hana and we have no complaints. Would recommend this location. read more

I read the bad reviews before choosing this spot despite them, due to the fact that they're located right in our hotel. Quite a few people said they were charged extra for damages so we decided to get the loss damage waiver for $25 to avoid getting hustled out of hundreds. We had a pick-up scheduled at 8:30 and when we got there the car wasn't ready because it was being filled up and washed. At 9:00, we get a call stating it's ready. When we get outside, it wasn't even washed. Only reason I'm giving two stars and not one is that their location is insanely convenient. read more

Solid reliable company always coming through in the clutch! Used them multiple times and will use them again often in the future!

The lady at the desk said she would go get keys we've been standing here for almost 10 minutes. Needs more than one worker.

Hertz employees are pathetic and a bunch of liars. Hertz is an awful car company. NEVER using this company again. Their employees talk and pretend like they are giving you a good deal when in actuality, all they do is steal your money! Check your credit card statement people because Hertz ended up charging me an extra $187. After emails back and forth, they still claim it was "right". My friends and family will NOT being using Hertz because I'm telling everyone how much they suck. read more

This review is for the Hertz operation at the Maui Airport I would give their service less that one star if it were available. Never in my life have I witnessed much incompetence. Hertz, you should be ashamed. Never again would I use Hertz. My experience defies explanation. Just really , really BAD. John T Laguna Niguel CA read more

Been waiting in line over an hour and just got inside the building still have about 12 people ahead of me and the line is out the door one person working on our line. Will not be using Hurtz rental car again read more

I noticed a lot of negative reviews for this Hertz, however my experience was nothing but positive. Kim at the front desk was very helpful and easy to work with. She didn't try sneaking any unexpected costs or upsell me on the additional insurance and being a driver under the age of 25 I'm used to having last minute "young driver" fees tagged on. The car itself was great too. That was my biggest worry but it was in very good condition, clean, no funky smells or mechanical issues. I see that most people complained about having to wait in line for a while. I personally did not experience this. Both times that I was there I only had one person in front of me. Also it seems that they are listening to their client's criticism as a new employee was being trained when I was there. read more

Kelani was super helpful, and informed us of a AAA perk we didn't know about, free additional drivers. Thanks! read more

The company needs to hire at least two people for this location. There is only one person, Kim, who was handling everything. When she had to deal with a customer or a car that required leaving the booth no one is able to cover phone calls or address customers who are waiting at the booth. The Hyatt hotel itself is unable to help because they don't have any direct communication with the Hertz company inside the hotel so as a customer present when staff wasn't, it was very frustrating. I have to give props to Kim though. She is very cordial and informative and I think she was a great help when we were able to interact with her. However, this location definitely needs more than one employee. Just adding a second employee will help alleviate so many of the frustrations for this specific location. read more

I'm not sure why there are so many low stars for this place, and I was hesitant at first to book here. However, we had no issues from start to finish. We were helped immediately at the front desk when we got our car, and it was very clean. The return was fairly easy (although they could use more signs with directions) and we did a quick drop off. In the end, we were charged exactly what we were supposed to pay when we made the reservation. It was definitely convenient if you're on Kaanapali beach to have a place to rent a car from if you don't want one the whole trip. read more

This is a short walk from the Marriott. The lady was very helpful. The Jeep Cherokee was good because we had a shop-a-holic with us. Lots of room for packages. You do have another walk to the parking lot below. Then you retorn the car to that lot and walk uphill from there to check in. They say there is a speedy check out box on the lot but could not find it. We had to switch credit cards anyway so had to go back to check out so no big deal. Nice people. Got a good rate. Way cheaper that cabs or uber. Thanks! read more

Worst customer service I have ever seen. We flew in around 2pm and stood in line for hr and half! They only had three people working and the line was out the door. Compared to Orlando hertz where they have way more traffic of people I do not understand why if they ask for ur pick up time why they can't have the car ready. We waited an additional 25 mins because they had to fill the car up with gas and wash it. To make the situation worse the employees were very unapologetic and we ended up with a Jetta... we previously used the car rental place next door and we got our car in 15 mins. Do not use hertz it's a complete damper way to start ur vcay. read more

Complete rip off I won't be resting Deion them ever again. The service is terrible the cars aren't clean and the pricing changed all the time. read more

First of all i am never using Hertz again, canceling my gold membership for me and my entire family. They ruined our honeymoon, i went in and they screwed up the names in the reservation instead of trying to help me they argued with me the manager and some other lady. I have now had to spend 1 thousand dollars to rent a car last minute because of these crooks ill also be contacting corporate since the staff were rude unaccommodating and didn't try to solve a simple problem when we paid for everything. I tried to pay with my card fully and they lied about me not being allowed to when i see people next to me doing it. This is after staying in line for 2 hours wasting our entire day and not getting a car when i was willing to pay again for, they refuse to reprimand their terrible employees as well. Instead of a honeymoon we are stressed and stuck in our hotel the first day and a half trying to rent a car. everything was booked and paid for and HERTZ made a mistake instead of fixing it the supervisor on site basically told me she cant do anything about it....i later found out i could have easily paid for the car with my own credit car why did she lie to me i don't know... i originally ordered with Expedia they screwed it up but hertz didn't want to take money apparently if you order with Expedia and they screw up hertz does not want to take your money when i said here is my card just redo it all on this they told me i couldn't and to call Expedia what does me renting a car without Expedia have anything to do with it?... what does Expedia have to do with me renting a new car under a new deal? I see people doing right next to me in line! Once they made my fiance cry it was the last straw i left. I wish i read some of these negative reviews especially the horrible customer service even the person i talked to on Facebook was rude and unaccommodating a foreigner who couldn't understand a thing i said and was "reading from a script". They don't care about you or your vacation, if you want stress go here and have fun, if you are on vacation or a honeymoon avoid this place like the plague. read more

My husband and I went to Maui for our honeymoon early this June and got a honeymoon package online. I didn't think to read the reviews on the vendor they use and just thought that everything must be excellent especially that we are going there for our honeymoon. I WAS WRONG! We got to the rental site and waited for over 20 mins, their service was very slow and since we got to Maui around 11am, I thought they will have more agents helping customers (but they only had 3 verses 10 people waiting in line). We got our car and enjoyed the rest of our honeymoon trip. Then on the day we left, we dropped the car off and the guy that helped us said he can process the return and I asked if we need to go inside the branch to have them validate that we returned the car but the guy said no, he will take care of it. So we went back home and the real headache started. Few days after we got back, my husband started noticing $85 being deducted from his credit card and it's all from Hertz. He called Hertz at Nohea location and it was a challenge getting one agent to help. My husband didn't get to do any work that day trying to dispute the charges and at that time, the charges were up to $300. My husband finally talked to someone but that person disconnected... then he call back again and another person said he will call back but NEVER called back for follow up. He called again and he was on hold for over 40 mins! I called also and it was SUCH A CHALLENGE to get one agent on the phone... finally someone picked up (she was not from Nohea location) and I told her NOT TO disconnect me, told her what was going on and that WE needed to get these unauthorized charges reversed. She took care of our case and called me back, and even gave me a case number and her name. Few days later, everything was resolved. It took forever to resolve the charges. I was scared that the charges would keep posting in my husband's account. The last lady I spoke with said that the Nohea location FORGOT to note in their system that the car was returned that's why we were seeing those charges in my husband's credit card. HOW CAN YOU FORGET to note that?!?!?! Totally unacceptable! read more

Car was awesome and clean.. Workers are misleading.. I would like an email from the corporate office. Sneaky things going on here.. Notarybyblue@yahoo.com Do not rent from these people $$$$. IT HURTZ TO RENT FROM HERTZ read more

I would have given these 4 stars but when I looked in the car the morning after picking up, I notice the windows were dirty and it wasn't cleaned all the way- WTH! The worst thing is to have dirty window when you're looking at the beautiful beaches in Maui- argh! Aside from that, the person who managed to give us the car we wanted at a cut rate was VERY COOL! I like that he made it a point to give us a deal on the car that cost a bit more. Thanks Bruddha! The prices were much better than the staple car rental places. The office is small, though it gets the job done. Staff was very helpful and accommodating! read more

Service for being in a nice hotel was terrible. Only one person waiting and would not open before 8 with a huge line. The first car we had the remote was not working. Which means we could not lock, unlock, or start our vehicle. Tried to get a refund and they did not do anything to compensate us. Overall terrible experience. read more

Go to hertz and get a Rent-A-Car very good service doing with the agent your name is Tiffany very attentive to our needs very kind I highly recommend you go to hertz and Rent-A-Car when you're here in Maui read more

My car broke down and I had to rent a car. I wanted to return it and need a ride to my Repair shop to pickup my car (10 blocks away.

I'm giving Hertz a five star review, and I didn't even rent a car from them! I wandered in there all travel disoriented and I had the wrong car rental place, but they were incredibly helpful helping me find the right place and even giving us a courtesy ride to their competitors. read more

Rented an economy car from Hertz in the lobby of the Maui Hyatt. The price was fine and the car was exactly what we expected. However I was not happy with the walk to go "find" the car. It was very confusing and pretty far away. I found out too late that Enterprise is available at the concierge desk and they deliver the car right to the front door. I wish I had gone with enterprise instead of the unfriendly clerk with Hertz. read more

Overall, I enjoyed my rental experience. This is my first time renting from anyone beyond Enterprise. The staff members in Maui were excellent. There was an older gentleman driving the shuttle on 4/12 that told me to move and waved his hands at me once we arrived at the hertz facility. I guess I wasn't exiting the shuttle fast enough which was due to being very pregnant. read more

Booked a car on line to pick up at 4pm and showed up at 4pm to get it and they had already closed for the day. There was no mention when I booked on line that they closed at 4pm. No phone call that they were leaving before 4pm. Bad customer service read more