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    Hertz Rent A Car

    2.1 (144 reviews)
    Open 7:00 am - 1:00 AM (Next day)
    Updated 3 months ago

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    Heather B.

    I had to double check to be sure I had the right rental agency since the last 20 reviews were so negative. We had totally the opposite experience. We flew in later at night and there was no line and my husband went right up to the gentleman who was kind, funny, helpful, and patient as we asked questions. We reserved an AWD small to mid size SUV and that's exactly what we got. The car rode nicely and appreciated being treated so kindly while checking out. Maybe this is a new trend???

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    2 months ago

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    6 months ago

    The world's worst managed hertz car rental. Be prepared to wait forever to get your rental. The worst.

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    2 years ago

    Worst service. 1 hour in line after a 6 hour flight!!!! Even Hertz President Gold is no help. Hertz just lost a long standing customer

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    Page 1 of 4

    Ask the Community - Hertz Rent A Car

    Review Highlights - Hertz Rent A Car

    The Reno Hertz station was extremely convenient, just a short walk to the parking garage.

    Mentioned in 3 reviews

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    People searched for Car Rental 572 times last month within 15 miles of this business.

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    Reno Tahoe Rental Car

    Reno Tahoe Rental Car

    4.9
    (40 reviews)
    0.2 mi

    I came across Reno Tahoe Rental Car through a Google search and took the opportunity to view the…read morecars they have available with daily rates before even booking a rental. My boyfriend and I booked this for a weekend trip and had never been to the Reno/Tahoe area before. It was super convenient being right across the street from the airport. The communication from the team was great and they made sure to email and text us with any updates. Our flights were delayed to and from Reno and they were able to accommodate with pick up and drop off times. We really appreciated the great service and time from Corbin and his team. Corbin picked us up and dropped us off at the airport with ease and was even kind enough to share some local recommendations. We selected the jeep and although it didn't snow during our stay, we felt safer and happy that it drove incredibly smooth and was easy for my boyfriend to drive given that neither of us have jeeps. We hope to come back in the summer and will definitely be booking here again! This was the best and easiest car rental experience we've had. Thank you to the Reno Tahoe Rental team.

    this was my first time renting from them and I have to say I would do it again in a heartbeat. they…read morespecialize in people going to the ski areas so their vehicles are all 4WD with appropriate snow tires. mine was a spotless 2024 Jeep Compass. anyone, like me, who drives down to Mammoth on all-weather radials will tell you what a miserable experience that can be. these guys were courteous, timely, and on the ball. if you're headed to Tahoe or Mammoth and want to make sure you get check these guys out definitely!

    Photos
    Jeep rental with AWD and snow tires!
    Jeep rental with AWD and snow tires!
    Reno Tahoe 4WD Car Rental Reno Tahoe Rental Car Reno Tahoe Luxury Rental Car Reno Tahoe Exotic Rental Cars
    Reno Tahoe 4WD Car Rental Reno Tahoe Rental Car Reno Tahoe Luxury Rental Car Reno Tahoe Exotic Rental Cars
    Reno Tahoe 4WD Car Rental Reno Tahoe Rental Car Reno Tahoe Luxury Rental Car Reno Tahoe Exotic Rental Cars

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    Reno Tahoe 4WD Car Rental Reno Tahoe Rental Car Reno Tahoe Luxury Rental Car Reno Tahoe Exotic Rental Cars
    Dollar Car Rental

    Dollar Car Rental

    2.0
    (95 reviews)
    0.2 mi

    Booked via Orbitz.com pay later. No wait at the counter. Not pressured to buy add ons. Vehicle…read moreeasily accessible via short walk outside the airport terminal. Brand new Kia K4 only 1k miles on it. Drove well.

    Bait and switch. Don't rent from Dollar or Hertz!…read more First of all, I've stopped renting from Hertz bc it is the worst rental company of all of them and should have gone out of business a couple years ago. What I didn't know until it was too late was Hertz had bought Dollar; so it sucks even worse than Hertz. We were going to Lake Tahoe for a ski trip and snow was forecasted during the time we planned to be there. So I searched for an AWD rental. Dollar had an enticing price if I prepaid for the rental. So I did. Unlike most rentals at other airports, there is no direct pickup of the car in the garage even though I had checked in online prior to arrival as the text msgs from Dollar kept asking me to. I still had go to the counter to check in. There were 3 agents at the counter with 3 other customers in line in front of me. It took 45 mins before I was able to reach the counter. The agents operated as if they couldn't care less about the long line of waiting customers. When I finally got to the counter, I was told apathetically by the old man that like he had told 2 other customers in front of me that they didn't have any AWD or SUV like what I had paid for. The only thing available was a lower class and much cheaper Chevy Malibu. When I expressed my disbelief and frustration he simply leaned back and crossed his arms and asked: "so do you want the car or not?" Of course I had no choice but to take it. I made inquiry to Dollar customer service after my trip as to when I'd get my refund. They responded by acknowledging that I got a lower grade rental and offered me a $50 Dollar gift certificate good for 6 months. They coyly avoided saying they wouldn't issue a refund when I repeatedly ask whether I will get one. All they would say was they have mailed me a gift certificate. They have the worst service attitude I've ever encountered and this is clearly an intentional bait-and-switch practice by Dollar. Don't be the next victim of their fraudulent practices.

    Photos
    Dollar Car Rental
    This is what happened Feb. 9 when someone smashes the window and took my girlfriend's and friend purses
    This is what happened Feb. 9 when someone smashes the window and took my girlfriend's and friend purses
    Nissan Quest 2017 silver

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    Nissan Quest 2017 silver

    Hertz Rent A Car - carrental - Updated July 2026

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