Rented a car for a week from Hertz. The fee was accurate. Our flight to Reno arrived at 11 PM and I found that lady at the check-in counter was busy reading her phone while I stood in line. I walked to the counter and reminded her of my status just to get her going. She asked my ID tell me and told me where to find my car. The vehicle was clean and worked well for our travel to Lake Tahoe. Customer service was excellent when we returned our car. read more

Easy pickup after midnight at the airport. Everyone was friendly and kind. Dee went above and beyond to make sure we had our vehicle and even found my sunglasses. read more

It's true this place doesn't honor your car rental agreement. What's the point of making a reservation and paying ahead of time? The lady said they let people take car as they come. Now we have to wait for an hour to get another car. Everyone are taking care of in the other car rental place and we are the last one standing (not in a good way!) read more

The first time I contacted them about my rental the man I spoke to was pretty rude and honestly didn't seem like he wanted to help at all. The second time I tried to contact them I called them 15 times over the course of 3 days and no answer. After reading previous reviews from others I just cancelled my reservation and went with enterprise instead. read more

The world's worst managed hertz car rental. Be prepared to wait forever to get your rental. The worst.

Worst car rental experience of my life. Waited in line for hours, literally hours despite having a reservation. Everyone in line was upset. Staff was extremely rude, disingenuous, and incompetent. Do yourself a favor and rent from anywhere but Hertz! read more

I had to double check to be sure I had the right rental agency since the last 20 reviews were so negative. We had totally the opposite experience. We flew in later at night and there was no line and my husband went right up to the gentleman who was kind, funny, helpful, and patient as we asked questions. We reserved an AWD small to mid size SUV and that's exactly what we got. The car rode nicely and appreciated being treated so kindly while checking out. Maybe this is a new trend??? read more

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Stood in line FOREVER because some lady did not have a credit card only a debit card or something. The rep should have asked her to move until she had her self figured out. It was sooo frustrating to stand there and listen to her on the phone complaining trying to figure out her situation. So unnecessary! When we finally got to our place in line- we got our car quickly and the lot is not far from the airport. But overall, very unimpressed with how they made everyone wait for one irresponsible person. read more

thieves ! plain and simple schammers! they ripped me off. I paid for a car rental on line in their official website and checked in like they told me to! I paid big money and when me and my family arrived at the pick up spot to get the car a compete idiot that was there pretending to do his job told us there was no car and the reservation was cancelled!!!! this thieves had already stolen my money and they even tried to have us pay even more at the spot for another car! horrible customer service horrible vehicles and the employees are just as bad as the whole scheme this company is! I will take this in front of a judge. this criminals need up pay. DO NOT USE THEIR SERVICE! do not and whoever got scammed please join me in launching a class action read more

Had a reservation for awd/4wd, when we got to the counter apparently they had no inventory - from what it sounds this is a common thing with Hertz here. we lucked out the guy who helped me actually made sure we got our suv and somehow got the last one, the guys beside us ended up getting stuck with a 2wd despite reserving and paying for awd The kid at the counter was nice to us but I felt bad for him - the other guy I assume it was his boss was rude and nasty to him and us. Tried to give away my suv despite me being a gold member. read more

Rental car prices seem to have stabilized, so instead of driving to Lake Tahoe, we decided to fly into Reno and do a week long rental. Prices can widely fluctuate, so decided to see if I could maximize my membership with Hertz by choosing a vehicle in the President Circle. It was a bit more expensive to go through the Delta Airlines partnership, but figured since I have status on Delta, it was supposed to let me choose my car. It was a bit important since it had snowed in Reno/Tahoe the previous week and there was still quite a bit of snow on the ground, so wanted an AWD vehicle. Note that nothing in this case is guaranteed, but more often than not, you can choose a pretty nice car at airport rental places from the national companies (as an example, we were able to choose an Audi Q5 from LAX for an intermediate price, all because we are Emerald Club members). Well...for whatever reason, the reservation was taken but not tied to my Hertz membership. So I got an intermediate/full size, which ended up being a Toyota Camry sedan. If I had known this would have been the conclusion, I would have gone with a cheaper agency. The car (Toyota Camry) itself was fine, with only about 10k miles on it. It was a basic model, with the non-touch screen that was basically included so the car could have Sirius radio. I wish it had CarPlay so we could more easily use our phone for navigation. Plus with the lack of AWD (and I don't want to mess with chains), we ended up staying around the resort area. We returned the car with no problems after a week, and only put about 120 miles on it. I did check to see how much it is for lyft/uber from RNO to South Lake Tahoe, and it was about $120 one way. The weekly rental cost about $400...wondering if there would have been a more cost effective way to get from the airport to the resort area. So in conclusion, nothing really bad to say...certainly could have been worse (i.e. no car at all)...but not great either. read more

Used Hertz for a trip to lake Tahoe. Made my reservation on line ahead of time. I got to airport late afternoon. Hertz agent at the counter wasn't interested in my reservation confirmation number at all,even though I told him I made reservation online. All he wanted was my drivers license and credit card. Tried charging me $851, I refused to sign telling him I had reservation and the cost was $352. He tried to spin it telling me I would get money back when I returned vehicle at end of my week. I still refused to sign and another Hertz agent finally took over and looked up my reservation and made changes needed so it matched what I had from booking online. Even though I didn't sign anything with first agent the $851 he tried to gey me to sign for did get applied against my credit card. I called credit but since it was a pending charge they couldn't do anything. Word to the wize use caution at the Hertz rental counter read more

I've been double charged for a reservation and I literally can not call one person to address the issue. It's been a week and half since my rental. No one will do anything even tho they have stolen money from me with any way to discern the charge read more

I can give 0 if possible, charged me $11 per gallon for not able to fill up the tank prior to returning, this is such a scam as gas around the area was under $5 per gallon. Also, the car windshield was already cracked prior to me picking it up and it spread while I was driving, reported and was charged $445 for something I could not control. Also charge before the dispute was even sent to me. Don't rent from here. read more

The wait time in the airport where no Gold service or president Circle Service is available is absurd. Even though I had a reservation, I waited in line for nearly an hour, and then another 30 minutes in the parking lot because the no cars were ready. But honestly, the worst part of the experience was the counter agent. When I calmly explained to her that I had been up since 5 AM and just wanted to be on my way, she looked me right in the eye and said I've been up since 3 AM. Hertz clearly isn't teaching their people who the customer is and how to respond with empathy . read more

As one of my favorite small airports, I was really hoping Reno would have a halfway decent Hertz, but this one is literally just "A-OK" for the books. Having booked my car online, I came to find out that there is no such thing as Gold Service (#1) for more from this Hertz. I have no problems meeting with people at the front desk per se, but it gets somewhat problematic if there are lines or if there aren't enough employees. at the counter. Thank goodness for a Gold Service line pass. Turns out the car inventory isn't as vast as I would have liked. Like many small car rental services, cars are pre-assigned with keys with the paperwork instead of being left in the car. At least the cars are located right in the airport parking lot instead of having to shuttle it somewhere nearby. Since the hours at the desk are limited, there are also not a lot of employees to be onsite to help. They do have a telephone to dial at all hours, but essentially if one arrives at the airport between 1AM and 5AM, there is nothing happening. Lastly, when in doubt, go for the full size vehicle. They're a lot roomier than the compact kind and just a few dollars more. (#2) ___________ (#1) A perk for frequent Hertz members where one can choose any car they'd like from a specific part of the lot without talking to anyone at the front desk. (#2) I'm aware this is obvious for most people, but it's a real thing here. read more

The single star is for the young man who was nice. Poorly ran service of the counter. The young lady helped gold members and didn't even acknowledge those of us in the other line. She saw the line was long, looked at me and turned around to enter the door behind her. She was there for 10 mins, came out and helped one member then walked away. Avoided eye contact and never returned. This is very disappointing as a long time customer and will not recommend Reno Hertz read more

This Hertz is ridiculous. I am a Gold Member with President Circle status and I prepaid for an EV. I arrive for my pickup and they tell me they have no cars available. There are other patrons in the same boat as I am, with reservations and not able to get their cars. This makes no sense. To add insult to injury I am to wait 1.5 hrs to get any car available. So let's recap. The car I prepaid for I didn't receive and I had to wait 1.5 hours and upgrade or compensation offered. I am very disappointed in Hertz. Please do better. I am a very unsatisfied customer. The funny thing is, I see cars in the lot. read more

Ski rack didn't fit our skis. When I asked for assistance they treated me like I was an idiot, but then they couldn't make it work either. No effort to make things right. Poor customer service. read more

Gold Members Beware-you will not receive the type of upgraded service you should expect at this airport location. Upon arriving here, we went to check-In and quickly realized that the lines were very long. And moving more slowly than a snail's pace. We are Good Members, but I noted that the Gold line was not budging while the regular customer line dragged along a bit faster. I had the Hubby get in the regular line while I stood in the Gold line with the heavy luggage. I kid you not I did not move. He got to an agent well before I, even though his line was excruciatingly slow. Another Gold card holder got any at his agent because hubby got there before he did even though he entered his line after that man entered the Gold one ( in front of me). I feel for ya dude!! But we didn't do anything wrong, we simply had two bodies to stand in competing lines ...that were operating more slowly than paint Can dry! The agent exclaimed that due to the uptick in travel after 2020, there aren't enough staff and that they are overworked. I get that--but I notice that the Enterprise and National lines moved along much better. So can't blame it all on COVID. The one plus-we got our gorgeous upgraded car and had no problems driving it all over N. Nevada/Northern CA. read more

Hertz Rent A Car - Car Rental Near Me - Reno, Nevada

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I am beyond grateful for John C. Who assisted me today with an emergency situation I was in. Long story short I got screwed by enterprise and was now left with no vehicle, I took the plunge walked over to Hertz about to cry, and John truly made it happen for me! I was in dire need of an any vehicle any size at that moment and he amazingly fortunately made it happen for my family and I. Bless you, John! You truly took so much pressure and stress off! Thank you so much! read more

Excellent service. Called them before my arrival to get everything sorted out and make sure preparations were ready. I ordered the Mazda 3, however the USB plugs didn't work so I walked inside and was upgraded to the Nissan Maxima. We got snowed in on our last day to return so had to extend the rate - IT IS VERY EXPENSIVE. Explained what happened to the front desk which relayed to the manager and they handled it for me - SO Thankful. That one extra day cost as much as the rental for 4 days. Overall easy process, American Express Platinum card also gave an additional 10% off and Gold Plus status. Thank you for making my first time in NV a great experience, I will surely recommend Hertz in the future. read more

Service was overall alright, sad fact HERTZ which once again on verge of chapter 7 bankruptcy from overbuying electric Tesla cars nobody wants to rent or drive for any longer than a day's trip fails with other idiotic corporate policy such as NO DEBIT credit cards at airport counters accepted even if you are a local long term established returning customer. read more

The wait here is ridiculous. We waited over 90 minutes to get our car, and I'm Gold Club President Circle. Every other rental car counter, was churning people out quickly. But, Hertz was moving at a snail pace. Even after we signed our contract, he told us "go outside and wait for your car. It will be another 20 or 30 minutes." read more

Rented a car weeks in advance so that I could get from the airport in Reno to Carson City. My flight was due to land at 9pm; however, there was a delay and we didn't land until about 10:40. Hertz's policy which is outlined on their website states that if you have provided your flight number, they will be aware of any delays and will remain at the rental counter until your flight lands. After rushing to the counter and getting there at 10:55pm (the hours for that location are listed as 7:30am to 11pm), I was greeted by someone who got off the plane before me and was waiting at the counter. They told me someone had run into the office behind the counter and closed the door as they approached, so he assumed that they would be back quickly. That employee never opened the door again, even as more and more customers lined up. We all tried to call Hertz customer service, but we all got an automated message saying that it was closed. Several of us also tried to go directly to their kiosk in the garage, only to find a note that said that the kiosk is no longer staffed and to see the agents at the counter in the terminal - where all of us had already been. Some of the customers needed to get to Lake Tahoe that night, others needed to be elsewhere, but now we were all stranded at the Reno airport because their employees abandoned their post and didn't honor the policy outlined on Hertz.com. Fortunately, literally every one of Hertz's competitors had a counter that was staffed and open. I rented a car for one day from Alamo so that I could get to Carson City. I returned the next day to turn in my Alamo rental and pick up the Hertz car I had rented at a weekly rate (so the Alamo rental was an additional expense on top of this rate). Fortunately, the counter was staffed at noon the next day, so I told my story to the Hertz representative. She said there was nothing she had the authority to do, told me it was probably because they cut back staffing expenses, and gave me 2 email addresses to contact to try to resolve the issue. I emailed to tell them what happened, but they have not responded - so I'm out my one-day Alamo rental expense plus the hours wasted driving to Reno to return one rental and pick up another. Absolutely abysmal customer service. Will not rent from this location again. read more

It's impossible to communicate with the Hertz office located at Plumb Lane in Reno International Airport. On Jan.3, 2023 I called (775)785-2554 to see if my boss could return his vehicle for a 4WD. It was snowing pretty bad and the roads were getting icy. The sedan was not cutting it. The recorded message said "You have reached Dollar RentACar." I pressed every option available and was never able to find out if any 4WD were available. Finally, I got a lady from the Hertz call center. She was located in the Philippines. Thus, was no help. She instructed me to call the same number that I had been calling and assured me a live person should respond. Nope. That never happened. I even tried calling the Hertz on Vassar Lane in Reno. After trying each option, I got a live person from the Hertz Call center. She was also in the Philippines. She told me to call that same number (775) 785-2554 and press #5 as a choice of options. She assured me a live person would pick up. I did, and was promptly disconnected. I tried it again and was again disconnected. This took me 3 hours without resolving the problem. I finally told my boss to just go to the Hertz office in Reno International Airport and turn his sedan in and ask for anything drivable in snow. After slipping and sliding back to Hertz he got into an ordeal but got the last 4WD. He got charged extra. Happily, he and his wife made it back through the snow! read more

This is the slowest Hertz I've been to. Gold members/presidents circle don't get priority here and there's no "go directly to car" option. Looks like Avis is a better option here if you have status/priority. read more

The guy that helped us when we arrived to the airport wasn't very welcoming to my partner and I. We had receipts of the rental and ready to just get the keys, still pressed us on and insisted to get another card on file when there was one already. He insisted it was just for the deposit but charged us a full amount after already having it paid prior to arriving, through Expedia, which we also had documentation of. Turned out that aside from the deposit , My partner got charged a second time for the full rental amount and is still disputing this issue since October and now we're approaching January still waiting to be reimbursed for that double charge. THIS IS NOT OK! read more

Came as a walk-up at the Reno Airport and after providing my credit card, which I was told was needed to provide a breakdown of all the charges, I declined the rental due to its excessive cost. Walked away with no rental agreement or contract. Two days later my card was charged $140. Getting ahold of Hertz customer service is a joke. Returned to the airport and the staff couldn't help but referred back to the non-existent customer service. Filed a fraud complaint with my bank. Rent with anyone but Hertz............ read more

Good lord, someone could die in this line waiting to get helped...... they are short staffed, and it takes for ever to get a car.... Find a different company if you can.. Save yourself a headache read more

I hate to give bad reviews but this experience was an expensive and unpleasant rental, without question the worst experience I've ever had with Hertz rental car. After waiting in line for 20 minutes I was instructed to then go and stand by a hut in the garage that was never attended by Hertz agent. After standing at the abandoned hut for a while I was then told by a very annoyed Hertz employee that I was waiting at the wrong place and needed to go to a different hut to get my car but it was gonna be another 15 minutes because the car I was being given was being washed. Once it was ready I was told that it was parked was in the "B" row, but there was no signage. I later learned that the signs face away from the rows, not visible when your standing by the second rental hut. Upon further inspection I saw that the rows are thinly sharpied on the back of the backwards facing signs, but cmon? Is a 30-minute trip to Office Depot to permanently fix this situation and make the entire operation more professional out of the question? This falls on management. You can't even dedicate a tiny bit of effort and autonomy to make your business more convenient for the customers and remove ambiguity while adding a modicum of professionalism? This blind signage caused more wasted time, on top of the time that I had spent waiting in line and at the wrong hut. At the end of the day getting a rental here car took longer than my flight from Las Vegas to Reno. Ultimately It took well over an hour for them to get me a car and then when I finally got one the Bluetooth was not working properly. So they switched me to a different car but then in the haste to transfer cars my sunglasses and earbuds got left behind. I didn't realize this until I arrived at my hotel. I called back but nobody seem to know how to contact lost and found. When I returned the car I spoke with an agent and even gave that person my business card to let them know that I left my earbuds and sunglasses in the original car with the malfunctioning Bluetooth but I never heard back. Did I mention that I am a Goldmember? I would LOVE to hear back from Hertz on all of this. Star add for Rose who didn't charge me for the upgrade car after switching from the failed Bluetooth car. read more

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Since my latest post I received immediate feedback from Hertz. Avoid this company they left my family stranded and will not admit they gave me the wrong vehicle. They keep sending me back to someone in a resolution department that is clearly dismissing the danger that was caused through their negligence, while offering laughable retribution to cover their tracks. It's disheartening to realize that online reviews seem to garner more attention than the several direct customer service inquiries. Twenty minutes versus four days--quite the contrast. I reserved a four-wheel-drive vehicle, fully aware I was going on a ski trip on a road that could only be accessed by 4 wheel drive vehicles. Hertz was made aware that twice on recorded line. The specifically indicated they were changing my notes to provide only a 4 wheel drive vehicle. Hertz is now falsely accusing me of knowingly accepting a 2 wheel drive vehicle upon pick up. This accusation is not only baseless but also insulting. I expected transparency and honesty, not blame-shifting. The consequences of this misrepresentation were significant. Stranded on a mountainous road, bald tires struggling in light snow, we faced unnecessary risks. The $50 rental voucher offered as compensation falls laughably short. My expenses--over $1000 beyond the base rental cost--to return those bald tires to them won't be covered by a mere $50 coupon. Hertz, consider this my warning to others. Your actions matter, especially when they jeopardize safety. I implore you to rectify this situation promptly. Otherwise, legal action looms on the horizon. read more

This place is super poorly managed and ran. Booked and paid a week in advance,. When i arrived and went to the kiosk i needed to pay the $89 deposit on the same card. I presented them with the same amex i had booked with and the credit card reader would not take it. Only option they offered me was to book a new reservation at a non discounted price and then try and get Hertz customer service to refund me for my initial reservation and be doubled charged until it was resolved. I offered to put down a cash deposit and other credit cards. The manager came out and told me there was nothing he could do except make me anew reservation for $200 more. I told them theyre poorly managed and ran and proceeded to the nice gentleman at the otherr company next to them. Had to call amex to dispute the charge and of course amex has my back. read more

I reserved a car at Thrifty, they have a whole counter for Thrifty but the employee made me go to the Hertz counter. The employee at Hertz who checked me out was rude and condescending, he was barely any help and acted like he didn't want to help read more

Rented a car from hertz at least a week before travel. Was on time for rental after landing at reno. After waiting an hour, they informed me (and everyone else in line, at least 20 people) there was no more cars to rent. No help, no apology, the two workers turned off the lights and walked away. Being after midnight, there was no other options. If they had the decency to say something as they were running out of inventory, maybe we could have had a chance getting something else. But they did not have a shred of deceny. Hertz decided to reject our requests for help asking for any other forms of transportation or lodging. We were stuck in a closed airport with no place to stay, no car, no refund, no customer service willing to help in any way. The young blonde woman and the young man with braids at the desk upended months of advance planning for over 20 customers and offered nothing in return. I've never seen anything like it. Never using hertz again. Absolutely insane to treat your customers like this. read more

Less than 1 star. Was told there were only electric compact cars to rent so I obviously had to take what was available. The lady at the counter said just make sure you have a full charge in it before you return. Upon getting to my one-way destination in Napa, California, it seems the only EV charging in the city available would take eight hours to complete the charge. I did not have time to do this on my Thanksgiving trip to see my family. Therefore forced to pay $35 to get the battery completely charged. When in reality, the fees would amount to less than $10 if I were to charge it on my own. Pretty shady business scam Hertz. read more

Reserved my car ahead of time. Showed up late to pick it up. Car wasn't ready and had to wait even longer. Team members were very nice, however, very frustrating given a full day travel and a long drive ahead of me. read more

Worst service. 1 hour in line after a 6 hour flight!!!! Even Hertz President Gold is no help. Hertz just lost a long standing customer

I put a reservation online for my business trip this week, waited in line for almost an hour, and when I finally got to the counter - the attendant named Hazel told me they couldn't rent me the vehicle because I was on some kind of no-rental list? I had already paid for the reservation and my card has been charged - and Hazel refused to help me or get me in touch with a manager. Insanely terrible experience and customer service. read more

Beware renting from this location. As a Gold member and frequent flyer, when I book a car I expect everything to go as planned. When a mechanical issue came up in a car I had rented, I brought the car back for an exchange, which the stellar airport staff facilitated. The problem is manager Steve J., who apparently works from home and has airport staff call and text him at home (can you imagine?). Steve J. created a minor headache, the exact kind of issue a manager should know to avoid in terms of interactions with customers. It seems like he lets his staff face the customers while cozily working from home. Well, Steve, I think those days are coming to an end. Unacceptable, and I think it's time for Hertz to review the situation at this location. TL;DR If you have status or use another brand, avoid Hertz in Reno until management is reviewed/replaced. read more