12/15/25- I have been a long time Enterprise customer and decided to redeem some of the points. I needed to rent for a one way car down to Sac/Elk Grove. Having problems with the app, I called and they were able to reset my login. Rep. Also helped reserve and redeem.. My total cost was $2.25! To me, that beat taking the train for five hours ! The downside was the only awd vehicle was a jeep. I would have thought being in our town and going over the pass , they would have had more awd's.. Jeep was not a good fit for me.. driver seat too high and I really couldn't lower it. The clock was not set, and trying to learn the dash panel before getting in was frustrating.. (Coming from a Lexus.. it' was very different).. also the car had less than half a tank-not knowing how many miles or what the mpg was-.. had to take time out of my route to get gas.. Employees were friendly. Location very convenient. Update: I just called and my bad.. the $40 was from my points and I did not get charged.. Spoke with assistant manager Nina and she was very helpful... read more

Enterprise Rent-A-Car - First time renting and driving a Jeep.. - Car Rental Near Me - Reno, Nevada

I was immediately greeted when I entered the building. I had already spoken to an agent on the phone and reserved my vehicle. I was in and out within 5 minutes! Super awesome! The return of the vehicle was exactly the same. Fast and easy. The car it self was in good condition and got the job done read more

Enterprise Rent-A-Car - Car Rental Near Me - Reno, Nevada

Miranda and Chris are awesome to work with! I had an insurance claim on my personal vehicle and they went above and beyond to get me into a rental! Thank you read more

Good experience! The guys were very nice to us and every time I called they were super friendly. Mason helped us out and so did Ethan. Renting a car from an Enterprise location is much more preferable than the airport location! read more

Update to latest review - Got a call from a rep at the Moana Branch asking how our rental was and did we have a good experience. When I explained what happened and that we felt we were over charged after being forced to upgrade, she remove the added charge for us and closed out the rental for the original rate. Even though it was just a matter of $20, we really appreciated it and the fact they went out of their way to call and fix it for us. That is why we stay with them read more

This is my favorite of all of the Enterprise locations in Reno. Their selection can be pretty small at times but their staff is thorough and kind. I think Jenna does a fantastic job managing the location and I love working with Tristan and Marisa when I pick up or drop off a car. Located in the middle of a not-so-busy shopping center - this is a central location that offers a fair amount of nearby parking if you need to leave a car and is easy to locate. This location is also good about dropping you off if needed or arranging a rides. My ongoing feedback is I wish my cars had a full tank of gas when I picked them up. I guess it is not a company wide policy to dispense cars with a full tank of gas. There's a Shell that's easy to get to when you're ready to return just across the way. read more

I never really noticed enterprise car rental in this small shopping center. I've been there before until somebody recommended it. I have to say I had a good experience. I had to make an appointment, but after that, it was quick in and out I've had the car one day it's good so far friendly people quick service I will recommend this place read more

great customer service! they had me in and out with no issues from pick up to drop off

My son "reserved" a truck one month in advance. Upon arriving for pick up he was told a truck was not available, but she could substitute a compact car. After, further discussion, she simply said I don't have to rent to you and proceeded to close and lock the door. No customer service whatsoever!!! Needless to say, he had to go to another vendor, (Hertz) at the airport. As a large family we will never ret from Enterprise again! She was so unbelievably RUDE! read more

Everything they should be . Jackie was awesome. Van was perfect. Love these guys professional in every way....

Top notch! If it weren't for that weak call center and that ridiculous website, these folks would be five stars! I recently rented a car from the east Moana office, and these guys were wonderful! I tried reserving online for another date, but had to cancel. Trying to cancel on the website, and calling the call center to cancel, was futile! When I finally called the branch office at East Moana, they went on to the computer and took care of everything with one short phone call! They offered me a discount that wasn't showing up anywhere else! Everyone likes to save money, these guys saved me about 100 bucks! Each branch office has different rates, so you really need to shop! I did some shopping and found that the airport, and silver legacy are both way higher priced than East Moana! These guys will come and pick you up at your office, home, or anywhere else that you are, and drive you to the office so you can finalize the deal and blast off in your new rental car! The little go cart sized rental car that I got was pretty awesome! 38 miles per gallon! Pretty red color, and that sporty little shifter that makes you feel like you're in a race car! Well, not really a race car... but it could really get up and go. Alas! Everything must come to an end, including our little trip! I returned the car to the east Moana branch office, just the way I got it! They even wanted to give me a ride back home! I already had a ride, so that wasn't necessary. If you are planning a long trip, And you are driving, consider a rental car! You don't have to put any mileage on your own vehicle, and those miles don't cost any extra on a rental car! What a great deal! Give it a try next time! They will even come and pick you up! read more

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I called once and was put on hold for 30 minutes then called back and was put on hold again for 25 minutes for the representative to pick up the phone and hang up on me...thanks for wasting my time. Of course they closed after he hung up and won't answer their phones. Thanks for nothing... read more

After being told I'm not getting the lower rate promised, yes, upset. When attempted to claim that discount at counter was shot down. As soon as I stated plan to complain to corporate office, woman manager refused to rent a car to me even though I was going to pay the higher rate. If you can't handle adversity you shouldn't be a manager. And turning down business on top of it... I hope your knowing you made my life difficult makes up for the $608 rate, loss of my future business and bad referral I'll give to everyone I know. If I could give a negative rating I would. read more

Wonderful experience! Super friendly and thorough staff, hassle free pick up, the car worked great. We went through a third party and everything was effortless. I believe Sydney helped us! Also highly recommend booking as early as possible. :) read more

Rented a Kia Soul over the weekend while my car had some repairs done - THIS WAS THE WORST EXPERIENCE EVER. We rent cars once every 2 or 3 months for things like this, road trips, etc and enjoy renting cars - always enjoyed Enterprise - this one - terrible. Let's start at the beginning and the best part - Anthony, the manager, called one day prior to confirm. He was helpful, knowledgable and on it! It was awesome. Friday after work - picked up the Kia Soul. The woman that helped me was AWFUL and tried to up-sell on everything. I kept saying no to the point she made me very uncomfortable. We inspected the car and it absolutely REEKED like cigarettes! I told her about this and she said it was inspected three times and the smell would go away. Saturday - Around town shopping and errands - the smell is awful, gives me a headache - then the tire pressure signal goes off - I put air in the tires myself, and then notice a small crack in the windshield. Okay, that's it - I call customer service - leave a message at the branch, no call back. Sunday - no one is open Monday - Call another Enterprise - am told to take it to Pep Boys for the tires, disregard the smell, and tell them about the crack in the windshield when I return car Tuesday. Tuesday - Return car. Same saleswoman. Tell her I had a horrible experience, review - smell, crack in windshield, and now tell her about the tires - she begins to argue - tells me it was inspected three times and she would 'just call me' since she was too busy to help me. Thank God I bought the extra insurance. But I will NEVER rent from them again. No call back. Am waiting to see what will happen. This is so disappointing and feels like they up sell and take advantage of kindness. read more

The location is nice because it was across the street from the body shop I went to however the cleanliness of the car was like the "soup kitchen" Prius from the "Other Guys" movie. The car had not been cleaned inside or out, the customer service person immediately said it smelled like "weed" and that he'd give me a discount which amounted to 2%. Wow... There was a dirty hoodie left in the back window and some kind of almost petroleum substance on the window that I thought originally was fog on the inside but on the way to work that morning, it did not clear up. That night I tried to clean the inside windshield and this stuff just spread around. It was hard to see out the window but I needed the car ASAP to get to work and I had ordered it the week prior. I received an apology but I felt like this car went to a weeklong frat party and it's unfortunate because this place had good reviews and I've had good luck before with Enterprise. The rep said they couldn't run the car through a car wash which is cool, but clean out the inside and check for foul odors before you say the car is ready. I've included a picture from inside, note the foggy-ness. read more

Enterprise Rent-A-Car - Car Rental Near Me - Reno, Nevada

Don't think I will be using them again. My mother needed a vehicle to move around for the New Year weekend since her car was out of service, so I reserved a vehicle for her. I opted for a small compact vehicle, but when we arrived at the Enterprise Office, he told us that they did not have any compacts. So he placed her in a full-size vehicle. According to him, it was at no extra charge, however, it did go up a little. It was $55 dollars a day. Being that it was already late in the evening, and all the other rental places were about to close as well, we had no choice. It was pretty rushed and pushed us to get insurance on the car. I know I could have said "No," My fault! But I felt rushed, as we were standing in rain and it was freezing from the strong wind, and he decided to do all of the transactions where the car was parked, in this weather. I would have preferred inside, calmly where we could make a better decision. I asked about the time I should return it, and he said, that they were closed over the weekend, so I could just park the car and drop the key off. Didn't say where, I had to look for the box because most of the rental places have a place where to place the key. anyways, She took the vehicle and parked it in her parking lot. The next day, we woke up to a vehicle that was covered in snow. To make a long story short, she did not use the vehicle at all and was not able to go anywhere due to the weather. The total miles put on the car was Seven (7) miles, which was to and from her home. Anyways, we did not want to incur any additional fees, so we took it back, after having it parked in our possession for one (1) day. I searched for the box until I found it on a pole across from the door entrance. I called on Monday and asked if it was possible if they would work with us on the amount they were charging us, which was a total of $261.00. Which is very steep, for only SEVEN (7) Miles. The answer was 'NO," because it had already been processed. I'm sure if he wanted to, there would be a way, to help us out. They don't offer Senior Citizen discounts, they don't offer anything at all, no help at all. I understand that it is not their fault and that they have no control over the weather, not asking to not pay anything at all, but for 7 miles driving to and from being parked and not using it all. I wish he would have asked us to come in so I could decide not to get the insurance. Which I am sure is why it came out so high. Remember, we also wanted a small compact vehicle for a senior citizen who is 4 ft tall. Anyways, they were not concerned to help us at all, at least make it look like they cared by apologizing that they could not help us at all. The answer was 'NO, I will let the manager know, and he can call you," Do you guys think he ever called........NOPE..It's funny because we have an Enterprise rental car booth\location, where I work, and we treat them very well. We used to have HERTZ, where I work, and they offered discounts, but they were replaced by Enterprise which does not offer this. read more

It's summer 2021 and it is not easy to rent a car...we all want to get out of our COVID locations, travel and feel free again ! I was lucky to make a car reservation in advance. After flying to Reno, NV I've discovered that my car rental is not at the airport but in towns so I took Taxi to the location I had listed in the email. Wrong location...had to call them and get the correct address. At this point I was upset that the company didn't send me the correct directions. At the Moana Ln Enterprise location I've interacted with Thida Rath (Branch Manager) who was very professional, extremely helpful and apologetic. I take a blame for not checking that the car rental was not at the airport location and it was Enterprise fault not to email me the updated address. Mistakes happen, we are only humans. What really counts is how we solve them. In this case both sides split the blame and problem was quickly solved !!! I I give them 5 stars for problem solving in a nice, professional atmosphere and for a great service ! read more

Anthony is the manager there and he has this desire to make sure his customers are absolutely taken care of. He will adjust whatever he need done to make sure everything is good. He has really turn this branch around for the better. There's a reason why he leads highest in reviews compared to the other enterprises around here. They should put him in charge of a bigger branch so more people could have the chance to do business here. read more

THANK YOU SO MUCH to the nice young lady who took care of us last Thursday when we came in after receiving poor, uncaring, "I spaced it" service from Alex at the other location on S Virginia. She and her Manager Ed made sure we got exactly what we wanted. They were professional, apologetic, efficient and made sure we were happy with what we got. As soon as I find out her name I'll update this review. If only every Enterprise had a clone of her, renting would be wonderful! We'll definitely be using this location from now, on even though we live not 3 minutes from the other one! read more

Had no hassle when returning the car. The guy at the front desk who helped me through the process was friendly and professional. The girl who dropped me off( Yes, they provides pick up and drop off service on request.) was very friendly too. No suppress fee added to me. The whole process was painless and pleasant, that is exactly what you need when you just drove across entire the U.S all tired and just can't deal with any other BS anymore. Remember to tip the person who picks up/drops you off. read more

I rented a car from here few days ago and I've been very satisfied by the customer service. The representatives very incredibly friendly, appreciated my time and helped me out. I would definitely recommend this specific location. read more

Worst customer service. Do not go here. I needed a car because me be is at the dealership for repair and parts will take two or three days. These guys said they had no cars. I understand. He would not even look at other locations to help me out just nope sorry. I was the first not customer anywhere in sight. Pathetic. read more

GREAT EXPERIENCE!!! The manager, Fabian, is excellent! The customer service in this location is absolutely awesome. The car was clean upon delivery and they do their absolute best to get you in and out of there very quickly. The check-in was a breeze, there was two people in front of me and they still managed to get me all set up within 10 minutes of arrival. I had to wait for the car for a few minutes but no biggie since I walked to the credit union in the same complex to run an errand. When I came back, the car was ready in 2 minutes. The drop off was easy peasy!!! It took less than 5 minutes and I was dropped off to my destination. Three thumbs up! read more

What a rip off this car rental place is! Had to rent a car due to my car being in the shop. Rented the car and got the date to return it (which happened to be on a weekend). I asked the Enterprise employee do I return it there and he said yes. Took the car back and the place was closed and had no place to leave the keys. Looked up other stores and they were all closed. To keep within the renters contract I left the car at the store but locked the keys inside. We called on Monday and they complained saying"we can't rent the car now." They would have to charge us more to get into the car. They also said we could've "waited til Monday to return it." The manager was told we were trying to abide by the contracts return date so as not to be charged anymore. The Enterprise employees appear to not want to work with there customers to resolve the problem they happened to have created. They acted like it was our problem not theirs. I suggest going to Budget, Hertz or Avis car rental stores. I gave gone through them before and have received a MUCH better customer service at them places. This place seems to want to squeeze as much money out of you as they can. NEVER NEVER NEVER AGAIN!!!!! These other places seem to want your business and work with you in difficult situations!! Part 2 to this situation. I am now being charged $58 extra dollars because they had to get the keys out! I spoke with the assistant manager and they are insistent it my fault. I am being charged for AAA because they don't have a drop box for keys and their employee is not responsible to tell me they were closed on a weekend. He kept insisting I should have broken the contract and bring the car back on Monday!! UNBELIEVABLE!!!! They wanted me to break the contract!!!! What kind of business is this one horse pony show!!!!! Wanting customers to break their own contract!!!!?????? Damned if you do and damned if you don't! read more

Had a small problem...the car we rented was not available. Of course we thought we were going to be told we were "out of luck" but the staff was wonderful and worked with us making sure we had the perfect car for our situation. From now on the Moana store will be my only "go to" car rental location in Reno! Thida graciously worked with us at the front desk finding a replacement car and Jacob helped answer all our questions about rental insurance! Great Team work...wonderful Customer support!! read more

The staff at the Moana Lane Enterprise location in Reno are exceptional! Their service and expertise made for a most pleasant experience, from delivering the SUV to assisting in its return. I would not hesitate to recommend that team to anyone. Dr Sutton read more

This Enterprise helped us out a lot. We returned our car 2 days early. When we dropped it off, we were going to take a Lyft to our Airbnb. There was no Wi-Fi, the Airbnb code was online, and we had no way of finding the code. Enterprise does pick you up and drop off, we nicely found out. The young man working eagerly volunteered to drive us somewhere where there was Wi-Fi. He was very courteous, got a nice car and even backed in so we could get our luggage in easily. He drove us to a nearby Resort that had Wi-Fi and waited to make sure we were fine. We were very happy not only with our car rental but also the great service at this location. I highly recommend this location. Just know they do not have Wi-Fi, lol. read more

This is the worst company ever!!! I go to rent car while my car is in the shop.I go online, see the price, but decide to call, because I want to verify everything with a person. They say no problem. I get there and they don't have the economy car I wanted so they "upgrade me for free." Then you have your choice of paying for a full tank and bring it back empty for a $1.00 less per gallon, so I do that. I'm 5 minutes down the road see I have just a hair over 3/4's of a tank. (When I told them the guy credits me for 2 gallons, yet the car has a 15 gallon tank and get 35 mpg. do the math.) I get home and realize there are no license plates. I then open my receipt they emailed me and see they have overcharged me by $96.00. I call to discuss both problems. One guy says it must have been the computer putting in the upgrade not for free, the manager says "our rates change". I tell him that's why I called to confirm the price in the beginning. After haggling a bit, I get the original price quoted to me. On the no license plates he says," No big deal, the vin number is on there somewhere, use that. The car is from Colorado and we don't have the plates yet." So of course I get pulled over by a CHP for no plates and the officer says "Wrong! The vin number is not what's needed, a temp license plate is and that I better get them on it." I call again, the guy says, "I can't find the plates, but here is the license number from Wyoming. I look at the expired registration in the glove box and this car is from Colorado not Wyoming." so that number is no good. I need the car for an extra week and they make me drive the 2 hrs in to renew it. I tell them I have 2 key fogs, but the battery is dead in one and can they give me a new battery. the guy says "You are not going to believe this, but that's not our responsibility, it's yours and by the way do you have AAA in case you get stranded should the other battery go dead?" WTH????? Now it's been over a month since I returned the car and I get an email saying they just charged my credit card for a toll fee and service charge that went with it. Saying they pay the toll fees, so I don't have to. Except I didn't drive any roads that had a toll. I click the link and the toll is during the period I had the car, but the toll was in Colorado! I did not go anywhere near Colorado!!! NEVER, EVER, WILL I RENT FROM ENTERPRISE AAGAIN!!!!!!! read more

The Enterprise Car Rental offices at Mill St, W 4th St and Moana Lane have gone above and beyond the call of duty!! I needed 2 12-15 passenger vans for a National Event being held at the convention center. Our host hotel was the Peppermill. The staff at these offices corroborated to deliver the vans to the Peppermill for me and arranged to meet me in order to register my additional drivers saving me hours of work and lots of headache. Thanks to all of you for your superior customer service. You are my go-to car rental agency! read more

I feel like with rental companies, it is always hit or miss for a good experience. That is not the case here. Everyone at this office is polite, professional and efficient. I definitely feel like they go over and beyond for their customers to leave happy. Every rental company should strive to work like this one. Thank you! read more

Wow amazing location. Had no problem getting my rental that my insurance was providing for me. I didn't catch the young man that helped me but all I can remember he was a tall Hispanic/Latino man. He was such a HUGE help from day 1 mind you I had the rental for a whole week and every time I had a question I would just call and luckily he would be the one to answer (answered EVERY QUESTION I HAD) Custom service is amazing, fast, friendly and they do an amazing job. Also the elderly man who picked me up from the shop was top notch. He opened the door for me and helped while I carried my baby in the car seat. I would definitely choose that location in Reno not only because it's close to where I live but they aren't always slammed like other offices I've been to (in Reno) The only reason i'm giving a 3 star is due to the bathrooms.. they weren't very clean looked like they hadn't been cleaned in DAYS and to top it off I had to change my 5 month old baby.. can't forget to mention my rental was dirty, reallll dirrrtttyyyy DUSTY & HAIRS all over the seats and I did not realize till I was driving home but it was to late to turn back (running on a schedule) I even told my boyfriend about it because I was just so upset about it.. yeah imagine that.. I wish they had a baby changer in there.. other than that thank you! read more

Emily and Joseph are awesome they helped me out with a last minute rental for a great price ! I will rent from this location again because of their professionalism and fast rental process read more