I want to praise the efforts by Brenton and Sean (manager) for exceptional service and working to…read moreensure my 2nd ever car rental experience was not only successful but pleasant and exceeding all my expectations...in order to take my child to the State Fair. Brenton picked me up right on time (GREAT customer service!) and he was polite and professional. He knew I was tight on my budget and did his best to answer all of my questions to select the coverage I desired, while not paying a penny more! I had reserved an Intermediate and received a compact but Sean and Brenton made up for it so I could save money. Brenton and Sean were patient with me even beyond closing on Sunday! Sean clearly knows and represents Enterprise exceptionally well, and took extra steps to make payments smooth for future rentals. Brenton and Sean alerted me of the weekend special which is so perfect for my family since we are car-less at this time. I plan to use it most weekends to enjoy life with my child and to be able to do more errands quickly. Please know these 2 staff members are why I will return and way more than I expected to. They should be commended for their excellent customer service!

It's hard for me to leave a negative review when the people here are super friendly and work hard…read more It's taken me weeks to post this because I don't want to penalize the employees if staffing decisions at a higher level are to blame. I like the app and website for Enterprise. I've rented multiple times from Enterprise. I'm a part of their Enterprise Plus loyalty program. I've always found Enterprise to be a convenient, painless experience. On this occasion. I've never had to wait so long for a rental vehicle with so few people in line. And the vehicle was dirty inside and out. I had to ask them to clean it again before I left. REALLY DIRTY. I made my reservation on the website for a Saturday , 4/25, 9 a.m. pickup. Easy peasy so it seemed. I actually got a call the day before from a rental agent who said they might be short on vehicles if someone doesn't return on time, but they would pickup up a vehicle from one of their dealers if necessary, and 10 a.m. would be the time I'd be out of there if that was the case. She asked if I wanted to show up later just in case that happened. I said I'd show up at the original time in case all the returns were on time. I appreciated the call and heads up. I try to be flexible and roll with things. When I arrived on Saturday morning, before they opened their doors, I was optimistic because I saw a vehicle from a distance matching what I reserved in the lot. Still dripping from being washed. Confidence was high. When they opened their doors there were I think 3 customers in line ahead of me (not including spouses, etc..). At least one of the people in front of me was a walk-in. No reservation. They took forever, and weren't picking up a vehicle until later in the day from what I gathered . Great. There was only one rental agent to start with. And another one showed maybe a half hour later. We were going nowhere fast. At one point the agent announced she was checking everyone in first. And then people would get their cars. Understaffed, she said. That's a TERRIBLE system. If you can call that a system. Another customer was on some deadline pressure to return a loaner vehicle at the dealer and they weren't going to make it. When they got to me, I did the walk around with the 2nd agent and the car seemed pretty dirty on the outside once I got closer, although you could see water droplets from being washed. I mentioned this to the agent, and she said, yeah, the previous renter probably went out to the woods or something. We finished the checkout process and she went on to the next customer. Before I left, I wanted to make sure I understood how to fold down and stow the seats, that's why I rented this particular vehicle. Supposed to be effortless. When I opened the compartments to stow the seats it was ABSOLUTELY FILTHY. Food, crayons, garbage. I was going to put my bag in one of those compartments. Even before I opened the compartments there were wrappers and crumbs visible still under and behind seats. I was 100% grossed out (see my photos if you want to be horrified too) . I didn't want to get blamed for the mess and dirty vehicle. And I shouldn't be paying to rent a dirty vehicle. I waited until the rental agent was done with another customer and I told her I needed the vehicle cleaned again. To their credit they took it back and took another crack at it. It took another 10 minutes maybe? They apologized again for being understaffed (only one detailer and he did his best but their vacuum isn't good for detailing. That sounds problematic to me.) Anyway between standing in line, having the vehicle cleaned again, adjusting the mirrors, etc.. I didn't get on the road until about 10:15 a.m.. It shouldn't take that long to pickup a rental vehicle when pickup time was 9 a.m. I'm still a loyal customer. I'll continue to rent from Enterprise, but customers shouldn't be standing around waiting for that long or receive vehicles this dirty. If you choose to rent from this location, be prepared to wait and hour or more before you get on the road. I suggest taking care of people who made online reservations first. Especially if they did the online check-in process already and are Enterprise Plus members. If staffing is the underlying issue, please hire more people. If training is an issue, please do more training. And please buy a better vacuum. And charge the customer that rented this vehicle before me $10,000 for trashing it.

Lui is the best! And for efficient, very reasonably priced car rentals, you can't do better. This…read moreis a great alternative to the abuse you suffer at the hands of the big rental companies!

Lui was such a great help. I looked for rental cars for a recent trip to Seattle and most rental…read morecar agencies were sold out or requested an exorbitant amount for a short stay. I happened upon Mashariki Rent A Car on Yelp and I am so glad I did. Lui was incredibly communicative during the booking process. When I called to confirm my rental he recalled chatting with me the month prior. He picked us up at the airport and chatted us up about our stay and we learned a lot about his experience in Kent and his experience as a rally race car driver! A personable touch which I appreciated and you often get with local businesses. The checkout process was incredibly straightforward with no frills. Provide payment and proof of insurance, do an inspection of the vehicle and you are on your way. Just a heads up, the cars are used, but they are well maintained. When we experienced issues with the car Lui was quick to respond and resolve our issues. I look forward to booking with Mashariki Rent A Car during my next trip to Seattle.

A last-minute trip needed a last-minute car rental. Enterprise is my go to and I usually only rent…read moreabout once a year so it's not necessarily a familiar process. But the staff team that works the SeaTac venue was truly seamless. It was Gabe who first assisted me to confirm my paperwork and I think that took less than 10 minutes because I've been able to make the reservation by phone. I want to be really clear that I talked to a human to make the reservation and that made all the difference for me. The online version of it was inefficient and didn't allow me to ask questions and get clarification that I needed so I hope Enterprise continues to allow customers to talk to human Customer Service representatives because not all questions can be answered online. Then I was sent to the next area which involved some trepidation because it was a vast area of garage space but immediately Natalie who was part of Enterprise approached me and took my tentativeness and turned it into confidence. She walked me past several areas and made sure that I was put into a vehicle that suited my concerns. And instead of feeling limited by my selection upstairs I felt I was actually given some options in which car I could land in. That made a tremendous difference. Her welcome was genuine and she was very helpful. So between Gabe and Natalie I had a great car pick up experience. And then I'd like to mention Christian who helped me get out of my car when I returned it 24 hours later. He helped me figure out why I would not get a day return back Despite returning at 12 hours earlier, and he was friendly and very positive about his work. I think he was celebrating a work anniversary actually but I don't remember which one it was. Regardless kudos to Enterprise for having such great staff work with us to make a car pick up and car returns simple and seamless. My only issue now is that I left some keys in the car and I would love to figure out how to get a hold of them. I did email Enterprise but have not heard back. I wonder if there is a more direct route to figuring out Lost and found items?

Enterprise is one of the many options at SeaTac, which houses all of the rental companies under one…read morecentralized location. I've used several different companies before but Enterprise generally has a pretty good rate. My last experience with Enterprise was one of the worst rental experiences I've had. At first, it was nice that they offered the choice of a car to me, and provided some full-size sedan options at no cost for an upgrade. I took a Nissan Altima. As soon as I pulled out of the registration, warnings started going off on my dashboard about low tire pressure. I checked the tire pressure and noticed it was enough to make it to my destination so I didn't pay it any mind. The destination I went to had no service stations nearby, so I e-mailed into Enterprise to ask about the issue. They said I could return the car or pull into a Firestone. It took a few days for me to get to the Firestone but once I did, the technicians took a look and found a deeply embedded nail into the tire that was slowly leaking air. I had attributed the tire pressure fluctuation to the cold weather. They filled the tire back up enough to where I would make it back to the airport. I reported the issue immediately via e-mail and to the manager on site. I'm leaving a 3-star instead of a 1-star because previous experiences have been fine, but this last one was straight up dangerous. Inspect your cars well before taking them out.

This was one of the most easiest car rental places I've ever been to. I was able to rent a SUV…read moreonline same day and picked it up with no problem. The service here is excellent. I would definitely come back to enterprise here in Kent. And even dropping off the SUV was super easy to do. The service here is beyond what I expected.

I've rented vehicle's here twice in the last six months through Costco site. All went smooth both…read moretimes. Good people. Only complaint is small location so parking can be an issue.

This Hertz is a small office, run by one person. I asked if she could pick me up from the office,…read moreand she did so, and I didn't know she was the only person working there. She offered a ride to the office when the car was returned. The reason this is 4 stars instead of 5 is because I called a couple of times and the phone went unanswered. Also, I was given a car with dirty windows, had an old air freshener and needed the interior cleaned. It wasn't bad, or I would have insisted on another car.

Don't do it. Do NOT rent from here. I've got a rental from them right now for 2 weeks... the day we…read morehad an appointment to get the car we were delayed by over 2+ hours because they're SO disorganized and understaffed. Today I called about returning it, they asked if they could call me back (after Not picking up the phone for like 15 rings) and I waited 1.5 hours. When I called them they got snotty with me about how they've been with several customers. I tried explaining my frustration and he loudly cut me off with "how can I help you". Then he agreed to what time I said I'd be there and need a ride to the shop but I assure you he isn't scheduling it. I'll show up and wait another hour or two, missing work. Look, there are lots of car rental companies and I for one will NOT give my business to a company that treats customers like this. Unless you want to experience this, I recommend you don't either. Update 5/18- UGH! We used them again. They're in a good location, that's my excuse. This time they didn't even show up at the body shop. It was another fiasco. Hertz corporate needs to HELP this branch get their business in order- one guy is pretty nice but he can't organize the whole place!

Super friendly staff. Your Representative Spencer reviewed everything with us and explained your…read morescratch/ dent policy. Next time we're in the area we will definitely rent here again.

Just got off the phone with agent and she was super helpful and calm, this kind of warmth is what…read morewe need in customer service

WHAT MORE CAN I SAY BUT JUST DO IT!…read more Okay I rented a 200? Chrysler Neon that was amazing on gas. The owner is simply amazing and really goes out of his way for his customers. This location is similar to Rent-A-Wreck without all of the headache, and LOWERED LOWERED cost! I'm coming back again that's guaranteed!

We had to rent a car in a pinch as our truck was being serviced. We had no idea for how long. We…read moregot a phone call within minutes of our online inquiry. And we rented that evening no hassles! That was over A MONTH ago and each time we have had to re rent it is so easy and he goes out of his way to help you. He worked around our schedule. Was up front and very business like but "old time business". As in good people. Providing a good service at a fair price. More than fair. And the car was great. We had zero issues each time we rented the Prius. Our truck still isn't fixed and I know if we need the car in a week we can get a great reliable car with zero hassle and for way less than other rental places. Would rent here again without hesitation. I wish places and people like this were in every city in every state. Five stars!!! Tony is the best! Thank you thank you!

I wanted to share my heartfelt thanks for the exceptional service…read moreprovided today by Sherry in Oklahoma.  When we encountered an issue with our Alaska Cruise, Sherry went above and beyond, proactively reaching out to team leaders, reviewing our emails and even contacting Cunard on our behalf.  Her dedication and commitment to resolving our problem were truly impressive.  Sherry is a shining example of the kind of customer service that makes Costco Travel our #1 Choice.  Thank you for having such an amazing team member like Sherry - we're grateful for her help and thrilled to continue doing business with Costco Travel!

I booked a car through Costco Travel with Budget and received a confirmation. But when it was time…read moreto pick up the car, Budget told me they had no cars available and canceled/refused the reservation. I called Costco Travel for help, but they only sent me back to Budget. In the end, I had to rent another car through Turo at the last minute and pay more. Very disappointing experience. A confirmed reservation should mean the car is available, or Costco Travel should help find a real solution.