It took really long to get the car when I was the only person there…read more The location of this AVIS is not in the best spot. There is only one entrance/exit on a busy street. The car I received was super dirty on the outside. Definitely not the best experience.

Alfredo Muniz and your assistant, absolutely worst customer service I have ever experienced!…read moreattitude and rudeness. Unprofessional work ethics! I will never rent from your company, specially this location!

I rented a truck from this Budget Truck Rental office and everything went smoothly from start to…read morefinish. The staff was friendly, professional, and genuinely helpful. The pickup process was quick and straightforward, with no hidden fees or surprises. The truck was clean, well-maintained, and ran perfectly. Pricing was fair and competitive, and the terms were clear and transparent. If you need a reliable truck for a move or work, I highly recommend this location. I would definitely rent from them again.

Don't bother with Budget, especially these San Diego locations (Kerney Mesa, Miramar). They will…read morecall you within the cancelation window saying they don't have any trucks and charge you the $150 cancelation fee. Other companies like Uhaul have a guarantee where they pay you $50 for failure to make the reservation instead. So now I have to deal with the cancelation fee on top of scrambling to find another place to rent from. From Budget's confirmation email: "A reservation is not a contract. Reservation only guarantees the rate quoted and shows a customer's preferences for a pickup location, dropoff location, time of rental, date of rental and equipment type." Don't know how they stay in business. At least they forgot to charge me for gas last time.

These guys rock! Alway doing their best to serve people. I've yet to be disappointed here. Any…read moreissue is always resolved quickly.

I've had to rent a car here about 4 times (each time I go to the Audi dealership, they hook me up…read morewith enterprise) and I've had nothing but totally efficient, quick service--- and woo hoo, I get to drive a little chevy. haha. I hate how they upsell you the insurance, but I'm getting better at saying 'no' to that. They rock as far as renting cars.

Rented a premium crossover over Memorial Day weekend through Costco. Almost immediately after, they…read morecalled me letting me know that they might not have the type of car I rented available. Having a 7-seater wasn't a make or break for the weekend, so I let them know I was flexible. When I arrived for pick up, Charlie informed me that they were able to get a standard crossover, which was great since I was expecting to be downgraded to a five-seater. He was busy helping other customers too, but I was probably in and out within 15-20 minutes. I'm planning on needing another rental in a few weeks and definitely plan on returning since I had a great experience here.

Needed a rental while my car was in the shop and they made it super convenient by picking me up…read morefrom the body shop and allowing me to leave the car at the body shop when I was done. The Assistant Manager Jae is very knowledgeable and provided good guidance to help get the insurance company to pay for a rental car that was comparable to mine. After I returned the rental Jae was a real lifesaver and called me letting me know I had left something very important behind. Overall, a great rental and customer experience thanks to Jae!

We rented a truck here, but when we arrived, they didn't have a truck that was suitable for what we…read moreneeded. However, Stephen Munoz rose to the occasion and called around to different locations to help us secure one that worked for us. Not only that, but he also talked to Hayden in Vista and together they let us keep the same rate we originally booked for, but also let us adjust the number of days we needed it. What great service! We were a bit worried as it was a holiday weekend and since we started our rental on a Saturday, we knew it could have been a very different outcome. We definitely appreciated that Stephen went out of his way to make sure we had a good experience. Thank you and keep up the great work!

Thank you Cam for helping us multiple times with our questions/concerns and providing us with all…read morethe information needed when moving through the process. You been a real one so we appreciate you.

Best customer service from a young lady by the name of Sarah she really help out 100 percentread more

I booked a car through Expedia, which was for a "Special - Compact or larger." Upon arrival, I was…read moretold that the only vehicle in their lot which was available to me at the price quoted was a full size RAM 2500 truck. I was then offered a compact car for a $50 upgrade, even though that was exactly what I had originally booked. I complained, and was then offered a larger car, but still suitable, for a $25 upgrade. I took this car and immediately filed a complaint with their corporate office, who ultimately refunded the surcharge. Be forewarned!

Note: I believe the Miramar location is closed. This review is for the Middletown location…read more When you rent through Sun Diego you are supporting a family-run business. It may not be quite run like a professional chain of car rentals, but you will receive personalized care and a much more reasonable price. We rented two 15-passenger vans for Mexico (flew into San Diego airport) for a week and all went well! At first, I was hesitant because the price was almost half of what was quoted by EZ rent-a-van and it was hard to believe. I phoned Ryan and Carlos several times to get confirmation and ask questions. Though they are closed on weekends (family time), they get the vans ready ahead of time for rental and are available by phone. The drive was 10 minutes and the vans were ready to go on a Sunday. I paid Friday by phone/credit card on Friday, signed electronically and received the rental agreement. Ryan made sure that everything was good for us. Even, when last minute someone returned one of the vans we were going to use, damaged -- he got a replacement ready quickly. The vans themselves were fine - actually a relief that they weren't new - so we felt comfortable travelling in them. One did have a light come on that lasted, but it wasn't serious. We fit 15 persons and put luggage in a truck. Otherwise, it's ideal to have 11 passengers and then room for luggage in the last bench. We drove 3 hours from the border into the hills past Ensenada and that was fine with the Company. After our trip, we dropped the vans off on a Sunday and put the keys in the box. That was it! We will definitely be using Sun Diego Car Rental again and are grateful that the two vans fit right into our non-profit budget!

Gave me an unregistered van for an almost 2 week rental. Van door was broken so air flow came in…read morethe whole drive. 2 stars because it didn't break down on the journey, so that's a plus