Jack R.

If you like chaos----this place is for you! This place is pure madness. I ordered online and there were already 60....SIX ZERO...drinks ahead of me! The line inside was madness with people pushing and shoving and no one knowing how to order. One guy at the register saying it would be a half and hour wait. He's also the guy getting the drinks through that small to go window and calling out random numbers while people grabbed for their drinks like they were in a desert or something. Drinks went missing or stolen, people were yelling about why their drink orders were taking so long. Just plain madness. My friend's drink and my drink were good, not great. I would come back and try something different than the kale drink next time when it's not so crazy.

Alex C.

What was once a Godiva chocolatier, is now the global tea-chain HeyTea. With only being just several weeks old; there is bound to be a plethora of kinks to work out. HeyTea is not exclusively boba or bubble tea, but is instead known for their innovative fruit and craft milk teas. The Good: drinks are just as good as those from other shops globally and domestically. My favorite go to is the Coconut Mango Blue and Crisp Grape Boom. My new favorite and I think it is seasonal - Guava Green Grape. The So-So: service is a bit chaotic and unorganized, and hopefully that changes with practice. However, unlike other HeyTea's, while there is a system in place for orders, the waiting and numbering are at odds with each other. People are crowding and blocking the counter and register area, which is defaulted by the design of the space. The layout is two rectangles at the front and the rest unseen is the kitchen prep area in the back. Neither do the staff tell people to stand to one side, nor are the orders efficient. As customers waive their phones at the staff and ask where are their "ready orders" as indicated in the HeyTea app; staff baffled, say one thing "the app is incorrect". And so customers wait impatiently. I've waited at most 45 minutes for my order, and I've been to this location 3 times already. Yes, HeyTea is extremely popular. My own experience: well, there were three females all huddled at the pick up counter, watching the only staff member play puzzle with all of the drinks being handed to her to set aside. All of the drinks that were ready were set aside in no specific order. As I waited, other customers behind me were trying to get the attention of the staff as to whether or not their order was ready. Overall, the drinks I give it a 5, but the service at a 3. I would also suggest to order directly from the app if allowed, because ordering at the counter felt rushed and 1 sided where the cashier had little to no character and quite unfriendly. I'm happy that HeyTea has finally opened at Stonestown and hope that service and pace improves with time.

Allena C.

We waited a bit before checking out this HeyTea location, knowing there was a long line during the grand opening because of the BOGO promotion. Instead of waiting, we scanned the QR code to download the app and placed our order there. It made the whole process much quicker and easier! If you see a long line, I'd definitely recommend ordering through the app instead. I was impressed as soon as we walked in. The beautiful lighting and minimalist décor give the shop a modern, chic feel; it almost looks more like a spa than a boba shop. I ordered my usual Coconut Mango Boom, (zero sugar sweetener) and it tasted just as good as it does at the other HeyTea locations. Even with so many customers ahead of me, my drink was ready in about 10 minutes, which was surprisingly fast. I accidentally forgot to snap a shot before drinking almost half of it!

Jackson C.

Boba teas are popping up like weeds at Stonestown Galleria. This time, it's Hey Tea which just opened up recently. I believe this is the second location in the SF Bay Area with the first one in Daly City WestLake. First, I find the functional design of this boba spot a little clunky. There isn't any menu to see what is offered besides the kiosk in front of the cashier. I don't know why they don't have a menu on the wall or something. In addition, they don't have a self order kiosk for those interested in self service. All this leads to slower service overall. Finally, they don't have a good use of space with a narrow spot decorated with sand and rocks. It would have been better if that was setup as some wall bar to sit or hang out. Now to the drinks. Their most popular drink is the coconut mango boom which I've had in the past. It's really good but it's more like a dessert than a drink to me. It's kind of heavy. Instead today, we ordered the Pistachio Cloud Jasmine Coconut and the Longjing Cheese Milk Tea. The Pistachio Cloud Jasmine Coconut tasted too much like coconut water. I guess you can call it more healthy but I wouldn't need to pay $7 just to drink coconut water. The Longing Cheese Milk Tea has a nutty flavor and wasn't too bad. Personally I recommend the Crisp Grape Boom which is more refreshing or the Supreme Brown Sugar bobo Milk tea with light sweet.

Janetto L.

LOVE that this HeyTea finally opened close to home! No more having to drive to Westlake and wait out in the cold to place an order. It took awhile for them to open their doors (originally set for Winter 2025) but so glad they made their debut last month in June 2026. Well worth the wait, nice decors and very chic. I appreciate the bench they have right by the window for those waiting for their drinks. While the line at times may seem daunting, it's nice that it's indoors and moves quick. From the time you order, the drinks are made pretty fast too. If you are ever in a rush, download their app and place an order in advance. My go to drink is always the Guava Green Grape (when available). Perfect amount of guava taste and if you would like to get one non-caffeinated, they can make it tea free too. The Mr. always enjoys the Coconut Mango Boom with sago or the Crispy Grape Boom slush. All very tasty drinks, you can never really go wrong with their selections. Major bonus is that service has been super friendly and welcoming since their grand opening. Thank you for opening up at Stonestown!

Juan V.

After a long weekend of celebrating Americas 250th Birthday and San Francisco 250th Birthday and The World Cup and team USA it's good to reset and refresh. There are lots of places to get refreshing drinks that are sweet or salty in SF. There is a place which has lots of tasty drinks and known as the originator of new style tea which traces back to China. This the second location in SF. It's located inside the Stonestown by San Francisco and it's called HeyTea ( pronounced Haiti). On a Summer stroll inside of the best mall of all of San Francisco called Stonestown I landed at HeyTea ( Not the country of Haiti). There was as a long line outside. They have a good drink selection including triple matcha for Don Juan de la Matcha. They have bubble tea and a selection which includes slushy like drinks like the Guava Green grape which delicious and refreshing. I also tried their Coconut Mango boom and it was tasty and not too sweet. I will have to try the Longjing cheese milk next time. This is a good spot to grab a refreshing drink at Stonestown in San Francisco, USA. Go on a Summer stroll and walk "around"to the second banner location in SF of HeyTea where the matcha is not "water down" once you take a sip with flavor you will "drown" inside the San Francisco mall called "Stonestown" Grab a HeyTea " Coconut Mango" the flavor doesn't do it justice if you see it even with the right "camera angle"and the flavors just dance together in the drink like the "tango"and it's a flavor explosion like fireworks in the air on 4th of July which were "star spangle"

Jimmy C.

Hey there, everyone! Guess what had opened in Stonestown Galleria. At the entrance towards the right corner, it's HeyTea! The first day for a soft opening was when there's a snake length line. The next few days, less than a dozen of people in line. Unfortunately, there will be no "buy one get one free" as I paid for one tea-rific drink. It's good to see that cash was accepted at least. Glad to have my Triple Matcha Supreme in a couple of minutes. (⁠^⁠^⁠) Though small compared to the storefront size in Metreon, the granite ceiling have quite a unique feature. I was surprised to see the rest of the baristas working behind the scenes to make special bubble tea drinks. I wonder how smoothly Wanpo is doing.

Jennifer C.

Got here at 10:50 am for the 11 am grand opening on June 26. I was 237 in line, as an employee handed out flyers with the menu for the first 300 in line who would get a fridge magnet. There is also a BOGO, of which it's supposed to be one offer per customer but someone bragged about having done four. The line snaked from heytea, down towards Whole Foods, and back towards Onigily, and then coiled towards Wanpo. There were several security guards ensuring the retail store entrances remained accessible, keeping people from sitting on store fronts, and stopping people from cutting the line. An employee came out to offer water cups to the front of the line, and another came to help customers start circling what they wanted on the flyer. I got to the cashier at 2:40 pm, then received my order by 2:55 pm and collected my magnet. I think it was ran as smoothly as it could be but I wish the several staff we had interacted with thanked us for enduring the wait. Instead the guy I collected the magnet from just told me to take a lot of pictures and share online - zero thanks for coming out, thanks for waiting, hope you enjoy, please come back. I'm sure all the staff are really stressed out too but a little human touch with the interaction would go a long way. This line wasn't worth a $8 saving and a collectible magnet, but it was 99% Asian community coming out excited and supporting boba/tea. So many passerby ask us what the line was for, and when they learned it was just for BOGO, they would scoff and say it wasn't worth the wait. The coconut mango boom and crisp grape boom were excellent with real fruit chunks. Security guards said although the mall opens at 10 am, they will not allow people to line up at the store prior, but they may have a barricade line outside or something. They also said no chairs are allowed. I recommend getting here early as I feel if I arrived 1 hour early, I may only have had to wait 1-2 hours rather than 4 hours. Or just wait for things to calm down, there's a heytea in Westlake Daly City and Metreon SF where you can just order ahead

Cin V.

heytea is located in Stonestown Mall whereas parking is not the best. It's always packed, especially on the weekend. heytea is very small and extremely busy. They have a QR code you can order but you'd have to dl a whole new app. There's only one person working the counter with several people working on drinks in the back. Their most popular drink is the Coconut Mango Boom, so we had to get that. I heard the Guava Green Grape is pretty good too, and since it's seasonal, we had to try that as well. There's only one bench whereas you can sit and wait for your drinks, but it's usually preoccupied already, so if you're lucky, you'll have a chance to take a seat there to wait and/or enjoy your drinks. This was our first time here and won't be our last.

Genevieve Y.

date & time: wednesday july 22, 2026, thursday july 23, 226 @ 3pm, friday July 24, 2026 & saturday july 25, 2026 @ 1pm vibe: besties, couples & friend groups in white tanks, anine bing sweaters, the hailey extra baggie jeans & goyard bag serving rich mom summer decor: cool, minimalistic little boba spot w/ concrete interior service: super nice girls imbibe: kale boost tea, mango coconut boom, oat mango boom & longjing cheese milk tea total: $7.99 per drink

Mia S.

Drinks are mid, and the system to order and pickup are crazy. I ordered on the app to avoid the lines but k. Waiting in line to pickup. Look at picture

Joanna T.

Getting on the wave of new boba tea/drink shops, I stopped by the new Hey Tea in Stonestown Shopping Mall to try it out. No QR code on a sign. The menu is on a panel at the cashier station. The majority of people in the store were teens. After looking over the menu I asked the cashier which drinks were cow milk-free. Not many were (some had traces in the drink :( so I couldn't order them. I opted for an Oat Mango Boom. Then waited... And waited... When I finally got my drink, I had to initiate the pick up by looking at the window where the drinks come out and wave at the cashier that my drink was on the sill. The oat mango boom was not too sweet (I had asked for less sugar and less ice). The coconut oat milk was creamy. Very smooth with some chunks of mango. A nice drink. Not ask wonderful, however, as my coconut mango sago drink at Valley Fair Mall. Just so you know: it seems many people pre-order their drinks. These sit on the counter waiting for pick up. It would be more efficient if there was a pick up window and not the one cashier who has to help connect patrons to their pick up purchases. With people coming in to pick up, people coming in to order, strollers, etc -the shop is a zoo. Interior: is industrial-looking/lots of metallic silver walls.

Elaine Y.

Welcome to another Boba tea place to Stonestown. I really like the minimalistic and zen like vibe interior. We ordered in advance on the App. And it's awesome that you can see how many people are ahead of you so you can shop and show up when it's almost your turn. Our favorite drink is the mango coconut boom. It has sago, coconut milk jelly, mango and with additional Boba, it costs $8. It's so good! Will be back.