They crashed my truck in 2003 while supposedly test driving it. One time they worked on my truck they removed the hood to work on it and the hood never closed the same, again. I did not give them permission to do that and the day I dropped it off they used my truck to go pick up parts. i could tell because the truck bed had carpet and I saw them drive off with it. The son can't be trusted. read more

I'm quite sad to be writing this review. The people I dealt with here were very very nice and the optimist in me wants to believe the technician was well-intentioned and after giving me the estimate, encouraged me to seek other opinions. I got to Hidalgo right when they were supposed to open at 8am but no one showed up until about 8:15. I took a test drive with the technician so he could hear the sound my vehicle was making. While we were driving and after he heard it, he said, "Oh man! I sure hope it isn't the differential!" I have a Toyota Tacoma. I bought it because these vehicles do NOT have problems with the differentials. So, I heard him, but I didn't think anything of it. So, he said he'd take a look at the truck and call me when he diagnosed the problem. I went to sit at Burger King while I waited for the call. And waited. And waited. After 2 1/2 hours and no phonecall, I went back to the mechanic. The technician saw me and said, "oh, I need to confer with my father." So, he called his father and discussed the problem with him (note: his father was not there. He did not look at my truck, he did not hear the sound.) The technician comes back and tells me that the problem is the rear differential and that a new one is $1200+ and he could maybe get a used one for $350-$400. He makes some calls and can get a used one for $750 plus labor for a grand total of almost $1300. I do not just throw my money around. Also, I have a hard time believing that my vehicle (which doesn't even have 100k miles on it) has this problem. I took the estimate, came home, and called a friend who is a mechanic. He said "it sounds like it's maybe one of the bearings, perhaps a wheel bearing or the axel bearing. Did he check the bearings?" I called Hidalgo Toyota and asked the technician if he checked the bearings. He said yes, it's definitely the differential. I decided to go elsewhere for another opinion (please see the review for Lito's Repair Shop in Oxnard (yes, it's far from me) http://www.yelp.com/biz/litos-repair-shop-oxnard The problem was not the differential. The problem was THE CENTER BEARING. Anyone who looked under my truck could tell that it was the center bearing. The mechanic at Lito's lifted my truck and showed me and I saw it with my own eyes. He also asked me if the technician at Hidalgo even lifted the truck because anyone could see it. I told him I didn't know if he actually lifted the truck. I hate to think that I was being taken advantage of at Hidalgo because I'm a single woman and because people think I'm young. But I asked him SPECIFICALLY if he checked the bearings and he said yes. Anyone who even got on a dolly and slid under my truck could have seen the metal stripped away and could tell that it was the center bearing. I will not be going back here. read more

Came here yesterday because my check engine light was on and I am about to drive across the country. They had the perfect opportunity to try and tell me all kinds of things were wrong with my car and I wouldn't have known the difference. But Alfonso was so kind & upfront and told me all I needed was an oil change--and a very affordable one at that! This is an extremely honest service shop that has many lifetime customers and I can certainly see why. If I wasn't moving to another state I would definitely be another customer for life!! read more

I've been needing to take my Prius in for service for over a month, but have been way too busy. However, when a rock on the freeway shattered my windshield, I new I had to make time. I called the local dealership in Alhambra, and was told that it would take two days to get the windshield in, and that it would run $800. On top of that, they said that the service would run $125 for a grand total of $925 plus tax. Enter Hidalgo. I drove in on the way to the market on a whim. I was introdiced to Lyonel, who said that he was familiar with these windshields, because they had recently done one. He told me that although the factory replacement ran close to a grand, there was an aftermarket windshield available for a little over $300 - which they could have delivered the following morning. I left the car, and came back at the appointed time to pick up the vehicle. The total cost for both windshield and service was about $450 including tax, saving me over 50% off of what I would have paid Wondries. To make it even better, I was surprised to find that they had pulled the ding out my bumper, just because it wasn't too difficult. Now that's what I call above and beyond! read more

I wish I could give this place 10 stars! I've been coming to Hidalgo Toyota for years. The owner is very nice and has always been very honest and helpful in every way. My husband and I had a Toyota Camry years ago and that is how we started using Hidalgo Toyota. Since then we have had many other cars of all makes and models and we still bring them here! read more

Just had a great customer service experience with Viane. She was extremely honest with me and so helpful with all of her advice. It's obvious that she has tons of experience, knows exactly what she's talking about, and is not after my money. She talked to me like I was her friend and not her customer. I have a Prius and I am having issues with my main battery. Instead of trying to lure me in to come to their shop she was honest with what they could and could not repair, told me how to do my own research, and told me where I should go for certain types of repair. I will definitely come back to this place if I have future issues with my Prius. read more

Hands down the best experience I have ever had at a car repair shop. My boyfriend and I both have Camry's-- his had an exhaust issue, he took it to Hidalgo, and was raving about how great they were. So when my Camry sprung a leak, I knew where to take it. My boyfriend was right-- Hidalgo is the place to go for Toyota repair. Viane, Lyonel, and Alfonso were all so honest, helpful, and knowledgeable. They're transparent with what they charge for and why, and they . They actually want to help you fix your car, not take your money. They are wonderful, seriously. I just moved to this area and am so thrilled to have a great car repair shop nearby-- they've gained a lifetime customer just by one great visit. My boyfriend and I will never be taking our cars anywhere else. read more

I brought my '09 Corolla here, after receiving a ridiculous quote from my local Toyota dealer, for some minor body and mechanical work. I talked with Lyonel, the son of the owner, he looked over my car and Toyota's quote. He told me what I didn't need to do, what I was being over charged for, and where to find a great deal on the services he didn't provide- (tires). Hidalgo instantly saved me 1200.00 dollars. They found and ordered the parts I needed quickly and for about 30% cheaper then what my own research showed me. I was even able to call them after closing hours with a last minute request, which required a part that they had ready the next day. If you're looking for someone who get's to the point quickly- this is the place to go. read more

I been going here for a while and the people that work there are very nice, but they charge substantially higher price for OEM parts than the dealer. My check engine light went on for the Catalyst System Efficiency Below Threshold and Arsenio stated that the catalytic converter needed to be replaced WITHOUT examining the car. I asked are you sure the problem is the Cat and NOT anything else and he told me the code P0420 means the Cat needs to be replaced. Vianney said she has to special order the part from the Dealer and priced it at $1,900 plus $400 for labor for a total of $2,300. The Dealer has the part at $1022. I got a second opinion and the mechanic examined my car and diagnosed the P0420 code as a bad oxygen sensor and NOT the CAT, which only cost me about $200 to replace. If I trusted Hidalgo, I would have spent $2,300 for a Cat replacement and it still would not have solved the problem. I have no problem with the car since the Oxy was replaced. I was disturbed with Hidalgo Toyota that I checked my past invoices and noticed that a substantial amount of parts charged were higher than the Dealer by 20 to over 50%, except for the CAT which was about 90% higher. I would HIGHLY recommend that anybody who brings their car to Hidalgo Toyota to check the parts they charge against the dealer and make sure you always get a second opinion! Don't make the same mistake I made and became too comfortable with them. read more

Today I had the pleasure of actually going to Hidalgo Toyota service. The young lady took care of me very quickly. The owner and assistant mechanic were on my car literally within a couple of minutes, amazing! They did not duplicate my problem, not their fault. but I was pleased that they jumped on my car as quickly as they did. Thank You Vienae and Alfanso. I will take my car their again. read more

Omg talk about emergency ... I had a flat tire.. Just noticed this morning and found this spot on Yelp which was directly across the street from me.. I called and they said they are willing to check my tires ..I took it in and they found two nails on two different tires!! They were able to fix both tires for $30.. Air pumped all my tires including my spare.. And they helped install my license plate on... And I was even out within an hour...they were fast and also went out of their way to even install my license plate on.. Thank u so much .. I would have been screwed for my night meeting.. I guys saved my life. read more

Great and friendly service! My car needed a new alternator. It would not start so they offered to come pick it up FREE.. they are very nice i was so nervous thinking i had to pay for a towed service. They came picked up car ( started with a battery pack they brought) told me to pick car up at 5... My car was done at the time they said .. My car is running great . it is REALLY hard to find a good shop . This place is awesome. read more

Such sweet people. Vieney offers great customer service at the front desk and Alfonso and his crew do a good job with our cars. Been taking every one of the cars we've had to them for at least 10 years. read more

Auto service center broke my driver side rear view mirror. Next day, after the car was service, when I drove the car over 40 MPH the rear view mirror closed inwards. When I tried to adjust it, I discovered that it was broken. Wondries Toyota service center Manager refused to take the responsibility and basically said it was fine when I left the lot the day before. Driving couple of blocks away from the service center on 20-25 MPH did not move the mirror, beside the person who broke it at the service center aligned it properly so that it would not move. I noticed the issue while driving over 40 mph on windy afternoon. BE AWARE !!! CHECK EVERY INCH OF YOUR CAR BEFORE YOU LEAVE THE LOT AFTER THE CAR SERVICE. UNPROFESSIONAL, POOR CUSTOMER SERVICE, DON'T OWN UP TO THEIR MISTAKES. BLAME THE CUSTOMER TO COVER UP FOR THEIR MISTAKES AND SHODDY WORK. Hope you would not find yourself in my situation where you will be paying (for service) to get your car damaged. read more

Quality repair services for a reasonable price. I've had them work on three separate Toyotas my family owns and been very satisfied each time. read more

Just to confirmed the quality of work and dedication of the shop and his crew. I had a quoted job and thanks to Alfonso I was able to save 1500.00 at his shop. Thank you! read more

They are such great people at Hidalgo! They have a wealth of experience and they will never try to rip you off. I know that I can fully trust them with my car. I highly recommend them to any Toyota made car. read more

Hidalgo has kept my ancient but cool Corolla young and peppy for years. Lyonel is no longer there but he was a pleasure to deal with and the beautiful Vieney is always cheerful and attentive. They are professionals who provide the only car service I'll ever need. A resounding recommendation. read more

A family member told us about this place and we have been going back ever since. We do out oil changes, tune ups etc. We are very please with how honest and fair they have always been with us. We are happy we have a mechanic we can trust and always depend on when needed. I love them. ;) read more

I never got a chance to use their services as they were not interested in helping. It all started with a referral from another mechanic. He told me that a specific person at this mechanic shop will be able to help me out with the cleaning of the EGR system on a 91 Accord. I took the mechanics advice and called Hidalgo Toyota requesting for the referred mechanic. I got a hold of him and told him about my issue and asked him if he had the time to take a quick look at the car expecting a quote and appointment to fix it. He told me to come in after I got off work and he would be able to check it out. Went their after work and saw that parking was a little chaotic at their shop. Walked in and a girl that worked their noticed me and asked if I was the one looking for "John Doe"? and I said, "yes that's me". She then told me that he was busy with another customer and that he will be a while. I never saw her notify him that I was their nor did anyone else approach me and asked if I needed any assistance. I sat their for 30mins thinking maybe I was invincible, so I touched the wall to make sure I wasn't. I was never really greeted nor did anyone that walked by apologized for the wait. I finally got bored from staring at the clock and wall and walked out. The mechanic didn't even have the decency to call me back and apologize or asked if I was still interested. I will never refer anyone to their shop and at the end I took my business somewhere else and got the issue fixed on my car. I'm usually the type of guy that doesn't mind paying any price for a auto service as long as I know about their history and experience. They sure skipped out on a well paying customer. read more

I've been taking my cars here for many years, several Toyotas and a Subaru (that one lasted me 16 years and 300K miles thanks to Hidalgo!). Always great service and friendly people! read more

They charge more than the dealer for oil change and tire rotation than the dealer. Stay away from this trap. Rip off alert.

I have been to many auto service places and none of them have given me better service than lionel. He is a very nice guy to talk to and treats you as if you were family. Alot of mechanics I've been to try to say that you have more problems with your car than you reall do and just go ahead and fix it without asking and charge you for.it anyway, but lionel will fix the problem you came there for and if there is anything else wrong he will let you know first and have you go from there. He even works with you on prices and sends you coupons in the mail which are very nice. One time my car didnt start and I needed a jump, he came to my house to help me out. If you need a good trustworthy mechanic lionel is your guy read more

They crashed my truck in Jan, of 2003 while they where supposedly test driving it and I say that because a previous time that I had left it they used my truck to pic up parts for thier shop....I know this because I saw them drive off with it and the back rug I had in the back had impressions left on it boxes and parts...i kept the carpet well vaccumed and clean back there. Four months before they crashed it I had 700 worth of work done by them and they removed the hood to work on my car...I did not give nor was told this was going to be done and they left it crooked...gaps in the seems and did not lock like it used to...The son is a bullshit artist I dd not listen to my instinct when dealing with this guy....do not go to this shop....for real.....after they crashed it they said they could fix it at their shop...assholes wanted to make money on the damage that they caused. read more

I'm from out of state and was in town just for the weekend when on Saturday my check engine light came on. I was pretty worried and didn't want to drive all the way back home without knowing what was wrong. All the local Toyota dealers wanted to know was if I had an appointment, oh, and they had no openings available and are closed on Sunday. So I found Hidalgo Toyota Services on Google and called them. Even though it was their closing time, they said I could come and they could at least check the diagnostic codes and let me know what the problem was. So I ran down there and they checked and then showed me in the engine exactly what the problem was and took time to explain it to me. They told me it was no big deal and gave me a lot of reassurance me that it was safe to drive my family all the way back home. So that was a big relief and they didn't charge me anything. So nice when you find a business like this that cares about its customers. If I ever have a problem again while I'm in town I'm going to come straight here to get it fixed. read more

i have been coming to Lyonels Hidalgo Motors for years, he is very upfront and helpful. will even tell you to go get a second or third opinion, thats how confident he is. he and his father take pride in their business. with that being said i would definitely recommend them to anyone. the dealer will always use its trump card, " they are not a dealer" but the same mechanics work under the hoods of these cars. A++++ business and personnel there. read more