I had a great experience with Robert. I sent a request and he responded within minutes about an…read moreissue with my furnace. Instead of pushing for a service visit, he spent about 20 minutes on the phone patiently walking me through a few diagnostic steps because he suspected it might be a common issue based on my description. We were able to identify the problem together, which I'm very grateful for. That kind of honesty and willingness to help is rare and says a lot about someone's character. I really appreciate the time he took to help me out and would definitely recommend him and his company to others.

I had Overlake install a new furnace and then a new water heater (everything always breaks all at…read moreonce, of course) in about a 2 week period this winter in my parent's house. They were able to make it out within a day or two both times. The owner was easy to work with for scheduling. They don't try to pressure you or upsell at all, which I appreciated. The quotes I got were in line with other area vendors. The technicians were very professional and helpful despite the resident of the house being very crotchety. Would definitely hire this company again.

After consulting several vendors, we chose PEARCE to install a Hybrid Heat Pump system and an…read moreElectric Vehicle (EV) Charger in our home. We are HIGHLY satisfied with all aspects of the experience, including the functioning of the installed equipment. All of the many PEARCE team members I had contact with were a pleasure to work with. Communications with PEARCE were prompt, succinct, and complete; expectations were clear. Pricing was reasonable. A detailed description of our experience follows: PEARCE was introduced along with 2 other vendors by Puget Sound Energy (PSE) as a candidate for installing an EV Charger (which we had procured separately) and associated electrical wiring and breakers. The PEARCE representative, Isaac, made a much better impression than the other vendors. He appeared in person (rather than over the phone like another vendor) to examine the site and he answered all my questions; thanks to the information he provided we moved the installation point to a better location. PSE also introduced 3 vendors for installation of a Heat Pump, a system that would be new to our 1970s-era split-level house. Two of these vendors proposed (based on our home's square footage) a 3-ton capacity Hybrid Heat Pump, with one stating that additional ducting would be needed; the third vendor was adamant that we would need a ductless heat pump because a Hybrid Heat Pump system would not function with our home's ducting. The variance in Heat Pump proposals left me confused. Therefore, due to Isaac's positive impression, I asked PEARCE to make a Heat Pump proposal. Brian visited the following day and was able to alleviate my concerns with his technical knowledge and his rich experience with Heat Pumps. He said that though he would be happy to install a 3-ton capacity system, he believed a 2.5-ton capacity Hybrid Heat Pump system would be a better fit given factors beyond our home's square footage, such as the size of our ducting and our house layout. The PEARCE team arranged to have both the EV Charger and Hybrid Heat Pump installed at the same time. Isaac installed both the EV Charger and the electrical wiring for the Heat Pump, including placing easy-to-read printed labels on the installed breakers. A multi-person team led by Jake installed the Hybrid Heat Pump system over two days. I was very pleased by the routing of the lines between the external Heat Pump and interior Air Handler (located in our laundry room): no conduit needed to be run on the exterior of our home and no interior walls needed to be cut open and repaired. A nice touch by Jake's team was the fabrication of a metal pocket next to the Air Handler for storing the equipment manuals. The installation teams were respectful of our property, including wearing booties or laying cloth rugs to protect our floors. Alison of the office team was a pleasure to deal with in setting up dates, dealing with a minor issue, and invoicing. We have been able to experience the functioning of the installed Hybrid Heat Pump system on both cool and warm days and are very satisfied; the 2.5-ton capacity system that Brian recommended meets our expectations for both heating and cooling. Regarding heating: compared to the gas furnace it replaced, the new system keeps our home at a more even temperature both throughout the zones of our house and across the hours of the day. Regarding cooling: previously we had no cooling system; the heat pump exceeds our expectations in cooling our entire home effectively with relatively even temperatures across zones. The PEARCE people take pride in doing quality work and are a pleasure to work with.

We've been Pearce customers for over ten years and can strongly recommend their team!…read more Clair recently visited to perform our annual heating and A/C maintenance. As always, he arrived right on schedule and was professional, courteous, and friendly. He even patiently put up with our dog jumping on him while he was trying to work! We're very happy with the service, and our house is staying nice and cool during this hot summer. Thank you, Pearce, and especially Clair!

Outstanding Service - Again! Thank You, Mark! This wasn't…read moreour first time with Top Heating & Cooling -- we called them about three years ago and had a great experience. So when we needed help again recently, it felt like reconnecting with a trusted name. And they didn't disappoint. This past weekend, my mum noticed our basement was flooding -- water was pouring from the pressure relief valve on our hot water tank. After doing some research, we managed to shut the tank off, but that left us without any hot water. Not exactly a fun situation! (We were half-joking about heading to the gym just to grab a shower.) Mark arrived and immediately put us at ease. He was professional, kind, and genuinely patient -- taking the time to explain the issue clearly before getting to work. He diagnosed the problem quickly and had everything fixed in no time. Thanks to him, we had our hot water back and our weekend back on track. It means a lot when a company earns your trust not just once, but twice. If you're looking for a technician who is not only skilled but also truly cares about the people he's helping, Mark is your guy. We'll absolutely be calling Top Heating & Cooling again -- hopefully not too soon, but without hesitation when we need to! Thank you, Mark! You saved the day (and our shower plans)!

Mark is the man. After two technicians failed to find the issue with our refrigerant leak, Mark was…read morequick and fixed it on the same day. Price was the most competitive and you can just tell he really knows his stuff, genuinely wants to just help you solve your problem without overcharging. Some of the quotes I've gotten from other vendors are outrageous haha. I haven't written a Yelp review in forever but Mark deserves this - thanks Mark!!

Our A/C didn't fire up as expected after the winter. We tried a couple self-help items and knew we…read morewere in over our heads. NHH &A had been recommended by a neighbor so we booked online. At first we were worried we were dealing with an AI scheduling bot, but nope, just an efficient scheduling person. We scheduled on a Sunday and they were here on time Tuesday as planned. They quickly assessed and resolved the issue and gave us information about how to clean a hose (or some such technical thing). In and out in about an hour, and the cost was VERY reasonable. With a discount for paying by check. We will call them again without hesitation!

The team diagnosed and fixed my problem all within 24 hours of my initial message. Thank you so muchread more

I needed to replace my gas furnace and had been wanting to upgrade to a heat pump. As a new…read morehome-owner, and having had mixed experiences with heating/plumbing/contracting services, I got multiple quotes. I decided to go with Better Air NW, mainly because of their high yelp rating. Install did not go perfectly. I had concerns about excessive equipment noise. Justin (the owner) assured me that if it's not right, it's not done. Air pressure settings needed to be corrected. Due to the vibration, we unmounted the heat pump from the house. After that, it's been smooth sailing. They appear to have a strategy of cultivating customer satisfaction and confidence. If you're shopping around, these guys are a pretty safe bet.

Jason was great and super helpful. He went above and beyond to make sure the whole system was…read moreworking like it should. Before and after photos inside the ducts were dramatic!

They were very helpful, came quickly and communicated well. I was planning to replace my fireplace…read moreand they were able to get it to be good to go without replacing.

tldr - if it's related to HVAC, call the installer of your HVAC system if possible…read more I called Green Bear to take a look at an HVAC system (on second floor) that was leaking water on the 1st floor ceiling (due to AC condensation). They sent someone over, who didn't really open the HVAC system panel much. I didn't seem confident that this would fix it. But they recommended to fix the drain pan inside the evaporator coil box, which they said was much more expensive. For clearing the drain pipe and gluing a loose pipe, which didn't actually fix the main problem, they still billed me $300 - diagnostic fee ($99) + 1 hour ($199) - (there's a 3% credit card fee, but they accept checks) 4 or 5 hours later, there was dripping again. I ended up calling Bob's, they sent 2 technicians who knew what they were doing (they opened the panel properly), they found and fixed the issue - it did not involve replacing a drain pan. Bob's only charged me the diagnostic fee of $175 and did the job right (compared to $300 that Green Bear charged)

Excellent work from GreenTop. They installed a new furnace for me without any issues. I got the…read morefurnace I wanted for a reasonable price. No up-selling pressure, painless quote, and service delivery. I couldn't be happier. :-)

Greentop completed a furnace replacement for me and were good overall. I worked with Andres on the…read morequote and options and they were very competitive and had a good option in stock for a quick install. Andres was very responsive to my questions and were open to handling the permit, which is often a challenge with other contractors. Adrian showed up promptly for install, arriving on time and got right to work. He was very thorough and the install looked great when he got done. You can tell he takes pride in his work. The issue I had with Greentop is the warranty registration, which was incorrectly registered with my name and contact info as the dealer. I traded a couple e-mails with Vera and was then ghosted. I ended up calling the manuf myself to have them at least correct the name of the dealer on my warranty registration to Greentop. They advised they couldn't change the contact info. I'm hoping I don't have any warranty issues down the line due to their error.

We had Max come on time. Did complete cleaning of hvac vents and dryer vent. He went above and…read morebeyond in fixing our dryer vent which was leaking. Highly recommend.

Max is awesome. Very communicative and walked through each step in detail. Highly recommendread more

I have had enough. While Go Green was the cheapest quote, you get what you pay for. My nightmare…read morebegan in October 2025 and is still ongoing six months later. As of April 13th, I am still being double charged and the issue has not been resolved. I have been flexible and willing to work with them, but the owner Mark and the sales guy Loren made that impossible. Loren will say anything to close a deal. The lack of oversight is staggering. They refused to do a walkthrough with the installer and seller, which led to two heat pumps being installed incorrectly. They had to be moved, and that caused even more damage to my home. They also charged my credit card while "charging" a Synchrony loan, so I have been effectively double-charged for months. Now they refuse to speak on the phone and only send haphazard email replies that never resolve anything. They promised to fix the drywall in writing. This was necessary to repair their own mistakes and because I preferred to have the electrical work go through the house, which they agreed to. Instead, they sent a third-party worker and then demanded a massive payment for the repair. They eventually gave me a payment to cover the drywall fixes myself, which I am grateful for, but even that took over 3 months of fighting. The actual installers and electricians were amazing. They should go find a new job at another installer with actual integrity. My problem is entirely with Mark and Loren. Since they use AI for their reviews, expect a fake reply from Max below. Save your sanity and hire a company that won't hold your money hostage.

GoGreen installed a hyper heat pump system with AC in 2023 and it's been a nightmare ever since. We…read morehad to beg them to cover the exposed lines in the garage and to tape over messy connection points. Errors abound after install that they had lots of trouble resolving. Due to a misdirected email that we weren't supposed to be on, we saw that what they tell customers is different from what they discuss internally. System cools when there's no need to cool and heats when there's no need to heat. Register blows cold air in the winter when the system is in heating mode. Technicians have no idea how to fix any of it, and repeatedly make the problem worse (and then go radio silent) when they come for a service call. Go somewhere else.

I've used 2 Sons for a few misc plumbing projects now and had good experiences with each…read moreengagement. Their staff (phone staff and on-site plumbers) are professional, communicate well and get the job done. I should call out though that you might be able to save a few $ if you went with an independent but that's kind of the case for most home repair/servicing companies. I've never used them for Electric and/or HVAC so I can't speak to that.

I requested service to get our faucet fixed and they came out pretty quickly to do a quote. The…read moreprice was absolutely ridiculous though. I would maybe have them back for a more involved project, but for basic handyman type plumbing I will definitely go somewhere else! The tech was super nice and very professional.