Great experience! Freddy was absolutely amazing! Very smooth easy process and the deal on the truck…read morewas amazing. Couldn't recommend them enough!

Only giving 2 's because I still appreciate Ivan and the service that I've received from him over…read morethe years. I've been coming to Mercedes DTLA for about 10yrs now for services even though I've purchased all of my cars from Mercedes Laguna Niguel. DTLA is a bit closer to home for me and it felt more welcoming for me to have my car serviced with them. I'm not sure what's happened to the service department but it's definitely not how it used and they no longer seem customer oriented. I booked an appointment for Service B on my AMG GT 43 4 dr coupe, and I also had a flat tire so I needed to get a tire thru my wheel and tire pkg. After driving on the streets of LA this wasn't my first flat so I know the process and knew that I wouldn't get my car back the same day. So during the time of my online booking I requested a loaner. The day before my appointment I received this odd text that I've never received before telling me that due to the nature of my service I would not be provided a loaner. So I replied! (Pics attached of the correspondence). After the weird text, of course I didn't receive my vehicle the same day with the services completed, as I already knew that I would not, when my car was completed the first payment link I received was not accurate and I was charged for the tire that was supposed to be covered by my wheel and tire package, I replied via text questioning the charge and received no apology response just another link with the $1k+ amount removed, and I got my car back with not 1 but 2 missing tire valve caps lol. So yeah that's my experience and I can't go back after this because I've NEVER had this type of experience before and it's mixed feelings of sadness and ICK as a previous happy customer.

Great service. Julia was very helpful and courteous. We were getting our car serviced and we were…read moreout of there quickly.

"All I will say is: do your research before buying a used car from Nissan DTLA. I was interested in…read morea vehicle listed on their website that looked great and had a very attractive price. However, as I researched the car before visiting, I noticed conflicting information. While the Carfax report showed no accidents, their website linked to CarGurus, which stated the car had been in an accident. CarGurus noted that AutoCheck found no damage, but I would have had to pay for the full report to see the details. I reached out to the dealership, specifically asking for the AutoCheck report before making a decision. Multiple sales advisors ignored my request and simply sent me the Carfax again, insisting there were no accidents. It took three emails and a screenshot of the CarGurus link from their own site before an associate finally sent the AutoCheck report. It clearly showed a police report had been filed for an accident, though she still claimed there was no damage. Because it seemed like a good deal with many features, I decided to see it in person. Upon arrival, the damage was immediately noticeable. When I asked a different salesperson about the accident history, they also pointed to the clean Carfax. Once I caught them in the lie, their response was simply, 'It's a used car; it's going to have imperfections.' I understand that, but failing to be upfront about an accident history is unacceptable. Moral of the story: Buyer beware. If a deal looks too good to be true, do your own research and inspect the car thoroughly yourself. I will not be purchasing this vehicle or any other car from Nissan of DTLA."

Thank you, Rami! He made our entire car-buying experience seamless and stress-free from start to…read morefinish. He welcomed us as soon as we walked in and made us feel comfortable throughout the process. This experience was unlike any other. Coming from the dealership industry ourselves, we knew the process could take some time, but Rami made everything smooth and enjoyable. He was genuinely focused on providing excellent customer service. Buying a car can often be stressful, but Rami made it a pleasant experience. We highly recommend working with Rami at Volkswagen of Downtown LA. Thank you again for the outstanding service! -Ryan and Karina

Where do I even begin. After servicing our cars here multiple times, this will absolutely be our…read morelast visit thanks to Martin Alvarez and this service department. We were first quoted $2,991.85, which we paid, only to later be told there was a "mistake" and they refused to release our car unless we paid an additional balance. After speaking with the actual manager, Danny Chavarria, the amount was suddenly negotiated down, which made the entire situation even more frustrating and questionable. They also claim every vehicle receives a courtesy multipoint inspection, yet our rear brakes were never properly documented even though they were dangerously low. We had to take the car elsewhere for repairs. To make matters worse, our Disneyland annual pass magnets went missing while the car was in their care, and despite multiple calls, emails, and texts, nobody has responded. We also discovered a large bolt stuck in the front passenger tire immediately after getting the car back. The lack of honesty, accountability, and communication is unacceptable. I would strongly recommend others avoid this service department.

i've always had a good experience with the team at kia dtla! i actually like coming in for service…read morebecause everyone is so helpful. rey was the agent who helped me with my car service this last time and he was really understanding of my needs and explained everything needed for my 18 month check up. i probably could hunt around for some deals or local shops but i just like doing it in house at the dtla location. plus they give me a ride home so i can get things done!

Pretty disappointed with the customer service here. Purchased a used car with Leo but there was…read moresome issues with the paint on the rear of the car. I asked if they would fix it and he said they would. Well it was never fixed, I've called Leo multiple times and keep getting told that he would make the appointment for me to come in and get the paint fixed but nothing ever happens. Even during the car purchasing process, I had a 3rd party inspector come and they were giving him a hard time about inspecting the car. They gave him 15 min to do a full inspection and didn't let him test the car on the freeway either, I should've been more critical of this red flag. Don't waste your time here, go to another Kia dealership. I've emailed Alan Kassira as well to try and get a resolution but nothing either.

Had a great service experience with Jeffrey at the service department , He made sure everything…read moregoes smoothly up till when I picked up the car. Vicky the service manager also is the best as she also made sure that I received the best service experience. I definitely recommend Downtown la porsche service department .

These guys are dishonest and misleading. I waited more than…read moresix months for a Porsche 911, and only at the last minute did they tell me they wanted an additional $40K over MSRP. This markup was never mentioned when I placed the order. They appear to pit customers against one another to see who's willing to pay the highest premium. Very disappointing experience.

I have been researching the BMW X6 for a while because of its body style and performance. We…read moreinitially visited our local dealer, and while the sales rep was very friendly, the deal just didn't come together. This past Friday night, I was browsing online and must have clicked on a vehicle because around 7 p.m. I received a call from John Morovitz at LACDJR regarding a car I had inquired about. Since they're located in Los Angeles and we're in Bakersfield, I was hesitant to make the drive without knowing a deal was solid. John and the team went above and beyond, working overtime that Friday night. By Saturday afternoon, we were there picking up my new car! We definitely recommend this dealership, they will make it happen. One very satisfied customer!!!!!!!!!!!

Feels like the mob…read more Lets start with the pros: 1- legitimized business. Like it or not, it has to be by the books. 2- I purchased originally a $4000 warranty I am grandfathered in for life, which covered the problem (minus a $100 deductible). Lets continue with the cons: 1- On the first call, I was threatened by the customer service w/a "let me be very honest with you" opening line (and sharp attitude), that if seek the advice (not the work) of a different shop to look into my problem before coming to them, they would immediately void my warranty, and that their techs have ways to know it. So, having an engine clicking problem, bringing it to the dealership was the ONLY option, regardless of the fact it's located an hour and 1/2 away from me and my lack of interest in their business. No choice, all threat. 2- I did bring it inevitably, and they said it'd probably be 3-4 days. I called for updates but my agent (David) was not in one day and the other person (George?) said the car had been sitting in the parking lot unattended yet -- this has now been 5 days. By the time David came back and I called back, he said the car was scheduled to be seen in the following days, but no ETA. The job took 2 weeks total but the actual labor took 2-3 days once they actually worked on it (plus one day to wait for the warranty to clear budget). So, mostly parking lot time. 3- I had to call 6 or so times to check on status cause I never got a call initiated by them, to tell me what was what --until the last day when it was ready for pick it up (after I called 2 days prior to ask if it would be ready). So there was unreliable communication unless lead by me. 4- David was nice. When we talked he was informative and gave advice too. Most likely it's not his fault how the system works or how busy each agent is. But I had to call each and every single time for updates. Customer service lady was only "nice" when requesting a Lyft for me to leave the premise. Otherwise the tone was very mob-like mentality, unsympathetic and looms of someone who thrives on the little sense of power the phone line gives them. 5- Eventually I had to rent a car for a full week cause the inconsistency was unmanageable and uber cost too much. If I could avoid never going back to this dealership, I would. I mind you: I bought the jeep from them (and boy, where they nice then). Only warranty-related problems are the sole reason I'd ever go back -and not by choice. It's, without a doubt, "you need us more than we need you, and we got you by the balls" attitude. Unless you want to buy a car. Then, you are God there. Not a good business if you can avoid THIS location. Maybe try Glendale?

any audi dealer can sell cars - audi makes great cars! but…read moreaudi downtown la has the most professional service department of any audi dealer i have used in: nj, ma (e&w) or ca (nors) i've bought or leased 8 audis since 2001. 21 scheduled services, 3 unscheduled repairs, and 1 recall. most of these years i had at least 2 audis (2 mercedes & a macan as well) audi downtown la did service on my 1st audi, an 2006 allroad (reached 120k) and i met val. he immediately booked my appointments whenever i call. he listens to any concerns and reports exactly what they find and his recommendations. he has never replaced parts which had not reached their replacement time unless they were defective in any way in which case he covers them by warranty. the service is completed when promised unless a part is not available or the review detects unexpected wear or problems in such case he provides loaners. this week they texted me a video showing every check point and narrated by the mechanic. produced like one would expect in hollywood! i could see the working parts and received a summary report with tread & brake-shoe measurements. val is a no nonsense pro and he realizes my time is valuable. polite and detailed and always appreciative. 2007 & 2008 i drove my allroad cross country just to let val and downtown do my service when i should have done in princeton audi. val was worth it!(my daughter in usa). every time i drive away from audi downtown la.........i feel like i'm driving a new car!!!

*** Mixed feelings abt Audi DTLA service. ***…read more Service Dept is clearly overwhelmed here since cars are lined out to the street even at ~11am, despite the fact that appointments required. This caused my oil change to last +3 hours. -1 star So I'd definitely not recommend waiting for car. That said, the service rep and service team did do an excellent job once inspection was made. Courteous professionals thru the entire team. Service did find a coolant leak upon inspection. Cost to repair: $4800. C'mon, I am not the one. I chuckled and told the guy that I'll just have to use a $10 stop-leak product til engine failure. ;p - 1 star Lobby comfy, coffee selection good, WiFi works, bathroom clean, and showroom is bright + airy. So if you wait, definitely bring a laptop to work. Otherwise prearrange a loaner car in advance. *** Overall good yet price + time too much. ***

Wonderful service and great sales representative Fernando Enriquez. Helped us so much! We are so…read morehappy with the car! Truly amazing experience!

Bait and switch. Call for information to make sure the car we are interested in is available. They…read moresay it is. We get up in the morning we look online Car is available online still. So we call the dealership,car is available. We arrive an hour later and test drive the car as it's available. We walk from the test drive with the salesmane into the dealership and sit down to talk numbers. Salesman gets the manager that greeted us and introduced us to the salesman. He goes through the whole sales pitch if we can make a deal would you like to buy the car. We tell them yes and he sees the internet price that we saw and he said no problem. He asks will you be financing? We say no we will be paying cash....... suddenlythe car is not available. Manager claims the car was just sold to "Infiniti or something" . Tries to brush it off. In other words it's a bait and switch and they have no intention of selling the car at the stated price. FTC worthy deceptive CDMV , CDJ complaint to follow. This happens in California way too often. Your best bet stay away from this type of behavior take your business elsewhere. Don't waste your time don't waste your gas. And for good measure on the test drive the vehicle ran out of gas.