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    Ho'ala Salon and Spa

    3.9 (428 reviews)
    Open 9:00 am - 7:00 pm
    Updated 1 month ago

    Services - Ho'ala Salon and Spa

    Acne treatment

    Anti-aging

    Pore cleansing

    Ho'ala Salon and Spa Photos

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    Recommended Reviews - Ho'ala Salon and Spa

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    Reviews With Photos

    This is my inspiration of my hair before. Light blonde-ish

    If I could give this place zero stars, I would. I hadn't gotten my hair done in a long time, so when I first came in and got Blanca, I was thrilled. She's an absolute sweetheart and did SUCH an amazing job--my hair looked beautifully sun-kissed, exactly what I wanted. When I returned, I had a different stylist and expected the same level of quality. He was very nice, but the results were disappointing. My hair didn't match the inspiration photos at all and came out even more orange than before. He kept talking about a new product line he was using, which honestly made me feel like a test subject. I tried to give it a chance, but as the color "settled," it only got more orange. I came back again for a touch-up because I was unhappy, and somehow it looked worse--still orange, just slightly closer to the vibe I originally wanted. I tried to stay positive because obviously they couldn't undo the damage. I reached out for a refund because my hair was dry, over-processed, and nowhere near what I paid for--especially with an upcoming trip. Scotty, the "manager," told me he didn't want to issue a refund but wanted a stylist to fix it so I'd stay a returning customer. I agreed and specifically asked for Blanca since she did amazing work before. While on speakerphone, he said he could squeeze me in before closing to fix what he could and to come back again after my trip. When I called back later, he suddenly claimed I was twisting his words and being "hostile," just because I stood firm on what he had told me. I asked to speak to the general manager, and he said she'd tell me the same thing but was "in a meeting" and would call me back. It's been days, and I've heard nothing. Completely unprofessional. Definitely not worth the $500. Photos included for reference

    Check out the chopped hair and orange streaks! The back looked even worse with layers chopped as short as 4 inches. Stylist - Scotty
    Matt H.

    My hair was chopped beyond belief. I don't even know how this could happen. I got the "senior stylist" Scotty. He was supposed to be experienced but I left there with crazy orange streaks with a green tint and a botched haircut. When I called to get a refund the manager handled it in the most terrible way and basically told me I was a liar and the receptionists said my hair looked great when I left which is not true because he ruined my hair so bad that he made me leave with wet hair in a braid. So they wouldn't have even seen my hair. I ended up spending close to $400 to get it fixed somewhere else but they couldn't do much for the cut. Notice how the manager doesn't respond to any low ratings-horrible management

    What my hair used to look like prior to coming to this Salon.
    Kristin S.

    This Salon completely destroyed my hair. This is the first salon I went to after moving to Oahu. Being an Aveda Salon I had high hopes. For at least 20 years I have only used Aveda Salons. I first had my highlights touched up and then went back to the same Stylist 4 weeks later for a Japanese Straight Perm. I've had straightening treatments done twice a year for probably close to 15 years and always had great results. Apparently you cannot have the Japanese Straight Perm performed on hair that has bleach/highlights in it. I did not know this but my Stylist should have. She had just touched up my highlights 4 weeks prior. After the product was placed on my hair it soon started frying my hair. My hair turned into wet noodles and was coming out in clumps. Instead of trying to get another Stylist to come help her or try to fix what was happening at all, the Stylist finished the treatment, cut 6" off of my hair and roughly blowdried my hair, yanking even more clumps of dead hair out. She then went between telling me that my results were normal to saying that it was my fault for scheduling the appointment if I had highlights in my hair. My phone was dead so I had one of the employees take a picture of the huge pile of hair that had fallen out, a pictures of my hair, and a picture of the bald spot that the treatment had caused. I obviously refused to pay the $400+ for the appointment. I spoke to the Salon Manager the next day and he said he would give me weekly conditioning treatments for 4 weeks and products. I appreciate the effort but none of that changed the condition of my hair or improved it at all. My hair is ruined. I have cut off approx 14" so far and I still have a good 6" that is dead. It will take at least 8 years to grow back the length I had. I also cannot color my hair until all of the dead is gone so I now have short hair with very visible roots. To say I am devastated is an understatement. I have called the Salon and asked for the pictures that they took to be sent to me and they refuse. I have asked to speak to the owner of the salon and 6 weeks later have still never received a phone call from them. This is not how you treat a customer whose life you have drastically effected. So although there is nothing I can do to repair the damage that has been done to my hair, I hope that my review will help others not to go there and also have their hair ruined. I will post pictures of my hair in the months leading up to my hair appointment and pictures of my hair in the last 6 weeks since the appointment. I'd include pictures of the day in the salon when the damage first happened, but of course, they are refusing to give me those pictures.

    Massage
    Harry B.

    Nostalgia, awesome spa, great people! I first found this place from a friend more than 20 years ago! I thought they closed and now on anniversary trip with wife we decided to stop at Al's Moana for some shopping. I tried yelping and couldn't find under massage but still decided to stop by and WOW! They are still here, what a great surprise. This was always my favorite massage place. We booked massages for two. Really excited for this! Will update after. The massage was great. I had Kristin and wife had Terri. and both did not disappoint. Very good and felt a awesome after. They didn't do the foot scrub before hand like they used to. But the rest and relax room still had water and tea. And was a chance to chill for a bit before and after. The bathrooms steam room were not working but they had amazing showers to prep or wash off the oil after. Great experience. Gold standard in massage.

    17 inch strands for a special little one.
    Erica H.

    I have visited this salon a number of times, but as of late, I have been growing out my hair to donate to keiki. In preparation, I called, and Maile was amazingly friendly, helping me select someone who had taken the steps for hair prep (because various charities have different rules). I knew the most important factor was that I cut off as much as possible knowing short hair isn't my thing, but little keiki hoped for longer wigs. Maile saw on my file that I had been to one of the top short hair stylists and talked through the options, and we selected Masami, who did an amazing job. I highly recommend this place in general. This go was just a bit more special. This is an Aveda salon offering multiple services on the 3rd floor of the Ala Moana Mall next to Nieman Marcus. They have a great selection of products for purchase and I believe you may shop there, but services are by appointment only. I have had luck getting appointments within 24 hours! Parking is free at the mall.

    Verna A.

    I booked online for the Stress Fix Massage for 75 minutes. Stephanie was great and she was amazing on fixing my stress. I did like their space and how relaxing the environment was. The changing room / bathroom was very clean. The front desks people wanted to keep charging me more money, which I was skeptical as to why. They called me up around 5:30pm and asking me that I still have a balance of $150. I didn't like that because I already paid and had a receipt for it...not sure if they were trying to get more money out of me or what.

    Stained forehead
    Catherine H.

    I'm not sure what happened but I encountered a very disappointing experience today at this salon. Green hair and a stained forehead! Upon arrival I explained to the stylist that I will be traveling for medical treatment and will not be able to visit the salon for another five to six months. I brought in two photos to show the stylist and communicated the best that I could while having realistic expectations. An hour and a half later, I looked in the mirror to discover that my hair had a green tinge to it with no highlights and hair dye had stained my forehead. I said three times that my hair was too dark and the stylist told me to "sit with it a few days and then decide." Unfortunately I don't have that option because I will be on an airplane. I left and drove straight to Target to purchase a box of hair dye to try to lighten up my hair and somehow get rid of the green tinge and the stain on my forehead. I am extremely upset and can not believe that I paid $288.33 for this terrible mess! The stylist knew that my hair was green because she kept trying to wash it out at the basin. If I wasn't going to the hospital and already have other things on my mind, I would have asked to speak to a manager. Sadly, I won't be back to this salon and will find a new place to use in the future. I've been going to Ho'Ala salon for many years but this is not acceptable.

    1/28/25

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    The staff is great and friendly. Jesse does the best job with my hair. I love the products and the music.

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    Page 3 of 11

    Ho'ala Salon and Spa Reviews in Other Languages

    Ask the Community - Ho'ala Salon and Spa

    Does anyone ever return a call or messages?

    Yes they do return calls......they answer quickly if u message them on Instagram too

    I have shoulder length hair with lots of grey on my crown. I need a haircut and to recolor / highlights. How much for all that?

    At least $175. I have short hair and I had a cut and color and it was around $180. I did like the cut and color. So for me worth it.

    View All 4 Questions

    Review Highlights - Ho'ala Salon and Spa

    I've been to numerous salons, seen countless hair stylists but let me tell you Janelle is on another level.

    Mentioned in 37 reviews

    Read more highlights

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    Gradient Nail

    Gradient Nail

    4.7
    (868 reviews)
    0.7 mi
    $$

    I'm absolutely in love with my nails! Lily (one of the owners) truly exceeded my expectations,…read moreevery-time. Been going here for years now and every time I have an appointment I always look forward to it and very excited. From the moment I sat down, she was so warm, professional, and detail-oriented. She took her time to understand exactly what I wanted and executed it flawlessly. The shape is perfect, the ombré blend is so smooth and clean, and the finish is super glossy and elegant. I've gotten so many compliments already! You can really tell she takes pride in her work -- nothing felt rushed, and every detail was carefully done. Not only is her work beautiful, but their new location was super spacious, clean, hygienic, and comfortable, which is so important to me. She's incredibly talented and consistent! If you're looking for a nail tech who delivers high-quality, stunning results every single time -- she's the one. Or any one at this salon I Highly, highly recommend!

    It was really easy to make an appointment via text and phone. Initially it was only be for two but…read morethe next morning we added on two more pedicures and they were very accommodating to all the changes! The prices were very reasonable. I paid $75 for my manicure ($25 manicure, $45 gel french tip, $5 nail fix) and my pedicure was $37 for a basic. The new salon is brand new and everything is very clean. Ruby did my pedicure and Alex did my manicure. They were extremely busy while we were there but it seemed like it ran really smoothly. Everyone was pleasant enough but not much talking and it did feel a little rushed at times but also understanding that they were trying to accommodate all 4 of us on short notice. Ruby cut slightly too deep into the side of my left big toe and she apologized but it was very noticeable swollen and painful the next day compared to my other toe so that's not ideal. She was very meticulous with the polish application though! Alex did a great job with my deep french manicure. He was very quick and efficient with putting on an acrylic tip onto my thumb that was shorter than the rest of my nails. He was careful to not have the gel touch my skin and seemed to be the go-to for frenchies. The girl working the front desk didn't seem to be in a good mood. I don't usually mind but she was very short with her responses and not particularly nice or helpful when I asked a few questions regarding the pricing and point system. There is plenty of street parking available and it was easy to find. They're very popular so expect to be a slight wait and it's definitely a more sterile and clinically run salon than a welcoming one. I didn't see anyone with a walk-in so I would always recommend making an appointment!

    Photos
    What I got
    What I got
    White gel polish with white chrome and hard gel on top
    White gel polish with white chrome and hard gel on top
    What I asked for vs what I got. Really not sure why the glitter was added? Also my cuticles are scabbed and sore day after

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    What I asked for vs what I got. Really not sure why the glitter was added? Also my cuticles are scabbed and sore day after
    Bellissima Hawaii Nails & Beauty

    Bellissima Hawaii Nails & Beauty

    4.4
    (291 reviews)
    0.2 mi
    $$
    Locally owned & operated
    Certified professionals

    when requesting for a nail appointment, they're pretty quick and timely with responding-…read moreexceptional with providing an appointment within the same day or even same hour! showed up with a nail inspo and was not disappointed with the outcome as it came to exactly my expectations. my nail tech was ee and would recommend her with my next nail inspo~ located in dada salon with ample parking near ala moana, which is very convenient considering i live in town by ward so the drive is super close by.

    Update: As you can see the owner replied, but with lies. I got a brand new set on 7/3, NOT a…read morerefill. Now I'm even more pissed. And the "towel" I was referring to was the dry towel they use during the procedure. Ewww learn from your mistakes and feedback, don't make excuses and lies! Disgusting. Now I'm gonna blast them on SM. Fucking refill lol! I do pottery as everyone knows about me. I only do my nails when I'm not in class which just ended. I have receipts. Not even 2 weeks after getting a full set of gel extensions, three nails fell off. I was going to write a reivew about the lack of cleanliness this salon has, but then the nails just started coming off one by one which obviously has only fueled my dissapointment. The salon has some very talented nail artists, but it doesn't matter when the conditions are so unsanitary. My girl used someone else's dirty towel and there was nail dust all over it. I wanted throw up the whole time I was there. Really unfortunate.

    Photos
    Bellissima Hawaii Nails & Beauty
    Bellissima Hawaii Nails & Beauty
    Bellissima Hawaii Nails & Beauty

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    Lily's Nail Spa & Hair Salon

    Lily's Nail Spa & Hair Salon

    4.5
    (1.3k reviews)
    0.2 mi
    $$

    Such a nice environment and great service. Cecilia did my nails and it looked 100% exactly like the…read morereference photo. I got a mani and pedi which was worth the price. She is very talent and was so nice! Definitely going back.

    Lily's Nail Spa & Hair Salon | across from the mountain side of Ala Moana Shopping Center, left of…read moreBank of Hawaii | Island of Oahu It's been a year, and it was time! About a year ago, I decided to trim my own hair. Let's just say... it didn't go well. The haircut was so bad that I lived with it for an entire year before finally deciding it was time to let a professional fix it. The funniest part? I even took that haircut with me on a trip to New York City... and believe it or not, no one in New York City even sneered! Teeheehee I honestly think providence brought me here. On my way to Ala Moana Center, I happened to notice Lily's Hair Salon and thought, "That's interesting. I've never noticed that place before." Just before that, I had called Macy's to make an appointment at their salon. The phone rang, but then a recording said the number was no longer in service. Since I just couldn't believe it, I went looking for the salon anyway and discovered it had actually closed during the pandemic. That discovery sure earned a surprised panda face! So, believe it or not, I made my way back to Lily's. When I first walked in, the woman at the front desk told me their hairstylist was busy and suggested I try the salon upstairs. I did, only to find they were closed. I came back downstairs and told her I didn't mind waiting about 20 minutes. While I waited, I happily took advantage of their massage chair. After physical therapy, that massage chair felt wonderful. Before long, Min Hee was ready for me. What I appreciated most was that she listened. The first thing she did after I sat down was start with an assessment and ask me what I wanted trimmed. She never once tried to convince me to cut my hair much shorter than I was comfortable with. I showed her how I like to clip my hair up while still having enough length for a little dangling ponytail, and we agreed to preserve that length while cleaning up the overall shape. She then trimmed the ends to the length I wanted, washed my hair, took another careful look at it, cut the rest, and finished with a blow dry so she could see exactly how it naturally lies. I look like Jules Y. again! LOL Now I have bangs again, my haircut is even and balanced, and my hair finally looks polished instead of like the DIY haircut I'd been trying to live with for the past year. My hair frames my face much more naturally now, the ends are clean and even, and everything blends together the way I like it. My haircut was $65. There is a $2 fee if you pay by credit card. Parking was easy, with six free stalls right in front of the salon. The salon itself isn't fancy, but it's clean, comfortable, and more than good enough. As you face the inside of the salon, the restroom is on the left in the back, where you'll also find complimentary water and snacks. Min Hee is the salon's full-time hairstylist and also provides nail services. There are two additional hairstylists who work part-time on their own schedules. Everyone I interacted with was pleasant, courteous, and genuinely helpful. They all seem to know who their customers are, so you won't get asked, "Why are you wanting to use our restroom?" That may sound like a small thing, but it contributes to the welcoming atmosphere from the moment you walk in. Thank you, Min Hee, for giving me such a great haircut and a wonderful experience. I'm very happy to have found your salon on the very day I decided it was finally time to have my hair professionally cut.

    Photos
    I been getting lots of compliments on my Valentine's Day nails! Thanks Pave, you're awesome:)
    I been getting lots of compliments on my Valentine's Day nails! Thanks Pave, you're awesome:)
    ZOEY KILLED IT ON THIS SET!!! It's EXACTLY like the photo even better cuz the base color GLOWS IN THE DARK!!
    ZOEY KILLED IT ON THIS SET!!! It's EXACTLY like the photo even better cuz the base color GLOWS IN THE DARK!!
    Gel khaki rose

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    Gel khaki rose
    The Beauty Bar Hawaii

    The Beauty Bar Hawaii

    4.6
    (91 reviews)
    1.0 mi

    Ever since moving to Honolulu, I had struggled to find a reliable nail salon. I have a pincer nail…read moreon my left big toe (caused by wearing the wrong hiking shoes on a strenuous, 18-mile hike that I did in 2018). The mutated nail is managed by monthly pedicure appointments, meaning highly experienced nail techs. The Beauty Bar was the 3rd nail salon I tried out and I haven't had to go anywhere else. I've been coming for the last 3 months and continue to be very happy with the service and results. Not only is my pincer nail always treated and trimmed carefully and expertly, the pedicures are well done and last for over 4 weeks (just using regular polish, not gel). I haven't tried the Japanese gel manicure yet, but I'm waiting for a special occasion to make the splurge. There's only a couple of downsides: 1) the prices are very high and 2) the massages are too soft. For example, I've paid $4 or $5 for callous removal at other salons, but they charge $10 here. Otherwise, I have no other complaints. I love the ease of the online booking system. The salon is clean and has a very chill vibe.

    The folks that own and run this operation are so chill and professional. Everything is sparkling…read moreclean and organized. I love coming to this place to have my fingers and toes done because, if I have to be honest, I always thought having manicures to be too lah dee dah, but not here at The Beauty Bar.

    Photos
    Interior!
    Interior!
    Gel French tip on natural nails (+gel x removal)
    Gel French tip on natural nails (+gel x removal)
    The Beauty Bar Hawaii

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    Ho'ala Salon and Spa - spas - Updated August 2026

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