V V.

I recently had a highly disappointing experience at the Hollister store at the Glendale Galleria in Glendale, CA. The customer service provided by some of the staff was shockingly rude and unprofessional, leaving me deeply frustrated and extremely unsatisfied with my visit.  My daughter was in possession of a $75 gift card that she received for Christmas and had been eagerly looking forward to using. However, due to the store representative's negligence and unhelpful attitude, the gift card ended up being rendered entirely useless and we ultimately left the store with a $0 value gift card and NO merchandise in hand. Upon checkout, I was met with cold indifference and no welcoming gesture from the associate. Understanding that it was busy, we tried to keep our visit short and proceeded to purchase the items. Our total was $77.06, at which point my daughter presented the associate with a gift card for $75 and a $20 dollar bill as we did not have change. The associate seemed inconvenienced by our choice of currency and told us she did not have change for 94 cents although from observing both associates adjacent to her, they both had more than enough change in their tills for her to break a dollar. She proceeded to imply that the only way to complete our purchase was to "round up" and donate the difference. I was hesitant and told my daughter to ask for change, but due to the pressure from the sales associate and my 13-year-old's eagerness to complete her purchase, my daughter complied with the associate. The associate rerang the entire purchase and quickly learned that the gift card could no longer be scanned or redeemed for any known reason. She seemed bothered, and we were met with a dismissive attitude that bordered on harshness. It seemed that her decision to round up irritated her and was somehow "our" fault.  No point in time did she apologize for the inconvenience this had caused us. She did, however, call one of the managers to get on the phone with customer service. Not knowing the amount of time we would eventually end up in the store, I offered to pay the difference with my credit card to get the ball rolling on our end. She seemed annoyed and rolled her eyes at me, which really perplexed me. I let her know that there was no need to roll her eyes as I was simply there to make a purchase. At this point, her lack of patience and unwillingness to assist was disheartening and made us feel completely unwelcome. I then asked for the number to customer service, at which point she reminded me her manager was already on the phone with them. I let her know I was interested in calling myself. Her facial expression at this point seemed irritated, and she hesitantly gave me the number. I also asked for her name, after which she boastingly exclaimed that she did not have to give me her name and she would not do so. I have never heard of a customer service practice whereby an associate refuses flat out to provide their first name to a customer, especially in such a rude and unprofessional manner. I was unable to get her name but was able to take a photo of her in the event that this review matters to someone at Hollister and would like to know who the employee is. One of the managers then escorted her out, and I proceeded to be helped by the store manager and associate manager. They apologized for the inconvenience of the gift card, but the damage had already been done by the nameless associate. After about an hour and forty-five minutes at check out, although the managers tried, the store was unable to rectify the situation or provide an explanation, and assured me that there was nothing they could do. In the end, I was told I had to wait 7 business days before my gift card's balance would be reinstated. We left defeated, and nothing was offered to remedy this situation. The disappointment of this experience, combined with the wasted value of my gift card, has left me with a deeply negative impression of Hollister as a brand and of this particular store. I expected much more from a company that prides itself on providing top-notch customer service and quality products. It deeply saddens me to have to leave such a negative review, but I believe it is important for potential customers to be aware of the subpar customer service and negligence exhibited by the staff at this Hollister store. I strongly advise against visiting this location if you are looking for a pleasant shopping experience and wish to avoid having your gift card go to waste.

Joyce G.

Visited 11/25/15 My kids love shopping here. I'm not that much of a fan due to the price, but they do have a fairly good discount room located in the last room. They need more dressing rooms though. There's only four. They also need more places to sit. They took some of them out. They even removed the two seats they use to have at the entrance. As a mom waiting for her kids to decide what they want me too pay for, I would like to sit and wait! Also, the clothes were in such disarray due to the sale. Very ugly looking.

Be R.

Hollister by Glendale. They have wide selections of jeans for women. I went there to get my daughter's pants. Sarai was very nice to assist us, then since my insulin bloated my stomach for a year wasn't able to wear jeans because it gotten bigger couldn't wear my jeans from Abercrombie, Hollister, True Religion or even my Channel due to bloating , due to the good advice of Sarai and Alexia I tried the biggest size of a jeggings so happy and got it. I sat down on one space thought I could cause felt dizzy ... manager named Julian an Asian like me with an attitude called my attention( met her before when she was new) told me leave the place I am seated cause it is not a place to seat so I apologized. I went to her while she is talking to Charlize nice also crew and asked Manager Julian if they got this one item and she is oozing with attitude telling me I could bot answer that cause I am going to break... wow you could , just a minute plus you are the manager... I will let it alide for her worker Sarai, Alexia and Charlize were very respectful so nice ... but this manager has a snub and not welcoming attitude... Manager Julian you should be more nice because customers I know makes your store more bankable. I have compromised health my first time again to be back at store just asking you simple questions you could not respond... and it shows when you looked at me how snub you are. What will happen to others that cannot speak and patronizes your products, I taught my students to appreciate vendors , people and be welcoming but if they will be given harsh attitude complain and write it up. Julian you worked in a store be welcoming! Remove your prima donna attitude!