I called for rental information for a nice pool table for an official super bowl event here in LA. The lady who answered said Hello like she was answering her personal phone. After I told her what I wanted. She said how many days? I said 1. She said our rentals are too expensive for 1 day and then she hung up in my face. I called back to give her the benefit of the doubt and also sent a text message and still no response. SO RUDE & UNPROFESSIONAL! I've rented pool tables for super bowl events all over the country so I know the average cost. Obviously I must have the budget to do it. This place is false advertising! Don't waste your time bc you will end up being upset after the encounter! read more

Really love my pool table. Hollywood Billiards were awesome to work with. Great customer service and best prices around. The install crew was great too. Very organized, clean and professional. I've been recommending them to my friends and definitely would buy from them again! read more

Hollywood Billiards - Pool & Billiards Near Me

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Awesome ! We had Hollywood billiards pick up a pool table we purchased from a private owner and bring it to our home. Within 24 hours notice they were able to disassemble, pick it up and deliver it to our home and re-assemble! Playing pool already! The gentlemen were courteous and friendly and prompt and their prices competitive-- we will definitely give them a call when we go to re-felt our pool table. Highly recommend Hollywood Billiards! ! read more

Hollywood Billiards - Hollywood Billiards moved our table! - Pool & Billiards Near Me

Bought a table from them recently for my client. And I have to say I got the best service from Marisol. She was very patient with me after a delay I had because my electrician didn't finish his work on the light fixture on time. She was very informative and kind, Thank you very much Marisol! Would definitely come back again. Extremely recommended. read more

Never called after 3 weeks of payment. I finally called to which they were bothered by my timing only to tell me the table wasn't available and that they could refund my money. A complete waste of time read more

I wouldn't even give Hollywood Billiards one star if I didn't have to. BEWARE of this business. I ordered a 7,000 pool table and PAID IN FULL!! I waited months and never heard from them. When I reached out they said their prices went up, YES AFTER I PAID AND PLACED MY ORDER AND WAITED MONTHS!! Finally she convinced me to pay around 400.00 more (I still do not know why I paid other than I waited so. long I wanted my table!) Then weeks later she said my table came in but was damaged and asked if I wanted a cheaper uglier one. I said no I will continue to wait. Well, then I got another changed invoice, again, I HAVE ALREADY PAID IN FULL, saying if I wanted it delivered I would have to pay 800.00 more!! WHAT?? She would not talk on the phone with me, only text. When I showed her the original invoice of my payment of 495.00 for white glove delivery she got irate with me and was very nasty. This business is a scam. They take your money and then make you wait and then keep trying to get more money out of you when you have waited so long you are desperate. Needless to say I STILL DO NOT HAVE MY TABLE!!! I ordered from another company that is great to work with. AVOID THIS BUSINESS!!!! read more

WORST CUSTOMER SERVICE EVER!!! Spent over 2k on a pool table and they delivered with defective felt. It was the wrong color and had spots all over it. They would not correct the issue. Said they would send me new felt, but i had to get it installed. Wtf! Beware of this company. Would never recommend. read more

Love this Guys, Marisol are really helpful, She advise me about the best way to work with my clients. I'm designer and I have demanding customers, Raul and Cesar are experienced technicians, They made a perfect installation of table value $40,000 and my business are in the best hands read more

The table looks pretty good, they came out and got right to work. they cleaned up after themselves and didn't leave a mess and Their prices are reasonable. good work read more

This was an amazing buying experience! Marisol was an absolute pleasure to deal with, and her communication and attention to detail are superb. I was originally looking at buying a new pool table, to help pass the quarantine, from an online retailer. I called Hollywood Billiards to see how much set up and install would be and they ended up beating the price with installation included. Marisol was with me every step of the way, keeping me informed of the order progress during these crazy times as well as letting me know as soon as there was an issue (not due to Hollywood Billiards but the manufacturer) and how she had already started to handle it. Install was perfect, and the gentlemen setting up the table were super sensitive to COVID and respectful to my house and family. Tanks again Raul! This was truly one of the best buying experiences I have ever had...Hollywood Billiards will have my business for life! read more

Hollywood Billiards - Finished product! - Pool & Billiards Near Me

Paid in full Only to find out when I called months later they told me they wanted me to pay more because prices went up. I had already waited a long time I really wanted my table so I paid more. I gave them 359 more dollars and waited another month. When I reached out again they told me I owed $800 more if I wanted to get the table! I had already paid 495.00 for white glove delivery but they told me if I wanted it delivered I'd have to pay $800 more. That was it for me! She was so rude and unprofessional. I would not recommend this company at all! My reviews keep disappearing so this is the third time I'm trying to review . by the way it's been months and I still don't have a table! I asked for my money back. They are very rude and unprofessional. I think this is a way for them just to make extra money using the excise that things are back ordered. read more

HB is the place to go for your pool table purchase...Marisol provided us with all of the information that we needed and was patient with us throughout the whole process. We ultimately selected a quality table at a very reasonable price! Thank you HB for the great customer service! read more

I am very very disappointed with the service. I wanted to rent a pool table for our company party and after ten days of waiting for the lady to email me the quote, she tells me she is busy and can't do it. We own a major corporation and we were trying to do this on a regular basis . Very disappointing read more

Lot of Lip Service here. Some tables are imitation look a likes from China. Some are not. Chances are you will be disappointed if doing business with HB. Most of the good reviews are just excitement because someone got a new pool table. Most people who buy pool tables don't know what they're looking for and just think its the "coolness" of it all that made their experience a good one. read more

Received my pool table, dining top, & matching bench and they are beautiful and high quality! So glad I decided to proceed with this company. They were very professional & easy to communicate with throughout the entire shipping process. read more

Hollywood Billiards - Pool & Billiards Near Me

Called without appointment and she was nice enough to drive in to open her doors for me and show me the inventory. She showed me several new pool tables which I really liked and one that they had recently received that was used. After some discussion I chose are used pool table because it was almost perfect and the price difference was a factor in my decision. She was so nice during all of our discussions about the different tables and pricing it took a lot to put up with all my questions and she answered all of them. She arranged for delivery and set up and the pool table was delivered and set up on the day and time we established and everything is great. It was a pleasure working with her to get a pool table now enjoying in our pool room. Thanks. read more

I could not be more disappointed in the pool table I got. Please see the attached pictures. I ordered this pool table online and my entire house is done in gray tones and therefore I ordered this pool table based on the pictures online. The first 4 pictures are pictures of the pool table as displayed online and the last 2 pictures are the pool table I received. read more

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Fast, easy and professional. Great deal for pool table move and refelt. Marisol the owner was very easy to get work with. Positive experience all around. read more

Purchased a pool table from here and everything went more than well. Installation team was very professional and clean. They got the job done quick and were truly pros at what they did. Thank you! read more

Wow - what an amazing job ! Hollywood Billiards was exceptional - the quality and service were both outstanding. Marisol was terrific. You won't find a better deal or better service and delivery - five stars !! We love the new pool table !! read more

Beautiful pool tables at great prices! Marisol was very patient and helpful throughout the sales process. Thank you for the excellent customer service. read more

Horrible, horrible customer service. I spoke with someone on the phone last night and got a quote verbally. I said I would get back to them the next morning to confirm. I sent a text this morning saying we are going to hold off on moving, their response was, "That's not nice", and "You make us lost Job". I said, "huh", and then called them. They proceeded to hang up on me, and then send me to voicemail 2 times. I have no clue if they are good or bad at what they do, but they left such a bad taste in my mouth that there is NO way I would use them in a few weeks when we move forward. SO RUDE! read more

Good product, good service great experience highly recommend to anyone in Southern California.

They did a great job with the install. The pool table looks great and the price was excellent. I would buy another table from them any time.

We recently rented a pool table from Hollywood Billiards and they gave us an awesome deal and great service. Marisol was a pleasure to work with and was very helpful, answering all of our questions. read more

Such a pleasure to work with Marisol, Rosie and the installers! Beautiful pool table! Very pleased and would highly recommend working with them! read more

We bought the Contender for our new house and my husband's birthday. The guys spend hours putting it together meticulously. They were kind and polite. We bought it over the phone and it looks just like the pic! We were somewhat concerned about the quality given the low price of the table, but the table is fantastic!!! We are very happy the table and Hollywood Billiards. read more

I have called this company multiple times to get prices on a pool table, and whoever answers the phone is incredibly rude. They act like they were doing me a favor by answering the phone and seemed to become aggravated when I asked what brand pool tables they sell. Their ads are all over the online classifieds in the by owner section, so one would assume they sell used pool tables, however when I asked the girl on the phone she said "we don't sell used junk here like private sellers do". i was shocked to say the least, and would never visit a place like this. read more

My husband and I called Hollywood Billiards after hours on July 3rd. To our surprise Marisol answered and we talked for half an hour. She answered all of our questions and said if we were interested she would meet us at their showroom the next day ( which was the 4th of July and they were actually closed.) We must have been there for at least an hour and a half as Marisol showed us all the different tables, sizes, quality, felt colors, etc. Needless to say, we ordered a pool table that day. We not only got a quality, beautiful blue table but at a great price, including installation! They delivered the table to our home the exact day she said they would. The installers were great and we couldn't be happier! I would highly recommend Hollywood Billiards to anyone looking for a quality pool table!! read more

Best deals and very good service. If you are looking for a quality pool table at a very affordable price, this is the place to go. I shopped every store in the DFW metroplex, went on every website I could find and Hollywood Billiards had hands down the best pricing on tables. In addition to having the best prices, they also have great service and are very quick. I had a tight 1 week timeline to get my pool table installed before Thanksgiving and even the local pool table companies that had tables in stock in thier warehouses told me it would take them 2+ weeks to get a table installed. Marisol was able to coordinate with a local installer, Rene with Billiards Tech, and they were able to get the table installed before the holidays. During the whole process, Marisol was great about giving status updates and she was very prompt in responding to all of my questions via text and email. I really can't say enough good things about my experience with Hollywood Billiards, Marisol and Rene with Billiards Tech. read more