Great car. Very nice sales and service. One problem. My car was missing one of the manual books…read more I have called the salesman, parts, service and spoke to one of the sales manager and 3 months later I still don't have tha book. When you pay this much for a car the least they can do is get you a complete manual! Still love the car and would buy from Marlton dealer again.

I dropped my car with 5009 miles and currently there's 5010 miles on it., for a bad rear…read moresuspension and if course infotainment issues.The car moved from a spot into the bay for a STUPID 1.06 minute check if tires and brakes with a practiced speacch how everything is fine .No one said come get the car I get the video after 6.45 pm and the guy checking my car says My advisor will call.No scans, for u codes,no actual checks of anything showing suspension.Its a joker.The can fix the suspension because there's a tab that has my issue that goes back to 2022 .My beautiful Bmw has multiple infotainment issues with it It also has suspension issues in the rear There is a TSB for the issue I'm telling them about but all they did was a stupid 1minute 6 second video showing. an out if breath tech hurrying through an inspection if the brake thickness and tires depth You can tell it's a script.The only reason I'm giving two stars and not one is because my service advisor is a stand up guy It's sad that these expensive cars BMW just can't get to work well.

My auto battery dropped dead. Went online and purchased a high end Delco battery that their website…read moresaid was exact one needed for my XTS Cadillac. Ad said included installation which is why I bought from them. After paying AAA nearly $100 to come to my house to get a charge, drove over there. Big signs plastered all over front windows advertising Delco car batteries "including installation". Went inside, and told me it doesn't include installation. That if I read the "fine print" they won't install Cadillac AGM batteries ( just take your money). Got my money refunded...terribly misleading website selling car batteries and no exceptions listed on their huge Delco window displays. First and last time dealing with them. Drive across the street, bought and had installed a battery by Pep Boys, in 30 minutes.

I am actually shocked that no one at that store would help me with showing me how to put it in my…read moretransmission fluid thing. I'm really surprised because usually they are great about helping the customer. This happen today February 28 at about 7 o'clock at night.

I needed a side mirror for my car, the wrong one ordered. Brittany came out to my car, and ordered…read morethe correct mirror. The correct mirror came and she installed the mirror herself with the help of her phone flashlight. She told me not to pull off until I checked to see if it was working correctly and it was. I was so appreciative because she didn't have to install it, but she did! I was very happy and appreciative. She's the best! Thank you again Brittany for all of your help!!! Thank from a appreciative and satisfied customer, Danielle I.

Will no longer shop at this location Elyse was extremely rude when we called for parts and then…read morefailed to send a driver to pick them up

I have been a customer of this location for many years. I once gave this location 5 stars. However,…read moreI am done with this location and will never shop here again. The front desk guy "Jeff" has to be the rudest sales advisor I have ever delt with. I came in to return an item from an online pickup order (first time I have ever returned anything here). When I set the item down, I started to open up my phone to pull up the order details. Before I could say a word, Jeff snapped at me and barked that I needed the receipt. I started to speak that I had the order info on my phone, and again he snapped "You need the receipt" before I could finish my sentence. I get it that I needed the pickup receipt to perform the return. But the attitude from this dude....not cool.

I remembered why I don't go here frequently, and only come to this location for something…read moreparticular: Jeff. Today (Sunday), I went to pick up an online order from this past Friday. There was another customer/buddy chatting with Jeff, so I waited patiently in line. He kept engaging with this guy instead of helping. Okay, fine. It's finally my turn and I explain that I'm there to pick up an online order. I had the email pulled up on my phone (in case I needed the order number), because I can't keep straight who can look the order up by name or not. He asks what it is for and I explain 2 quarts of oil. He immediately says "WE DON'T HAVE IT!" I say that is weird because I ordered on Friday. Jeff grumbles and goes to the back, and when he returns he says "I thought it was a different order." I guess that was his apology for being rude? Seems like every time I come here, I am inconveniencing this guy and get berated for wanting to be helped.

I was working with salesman Gary to find a popular model of Lexus in a particular color…read morecombination. He was responsive and professional to deal with. A dealer closer to my home ultimately had the car, but I would certainly recommend him to anyone looking to purchase a Lexus.

The staff in the service department are always great and provide excellent customer service…read more However, I do have concerns regarding the vehicle service itself. It seems that every time I bring my vehicle in for routine maintenance, there are additional recommendations or repairs suggested. My vehicle is a 2022, so I am concerned about the number of repairs being recommended for a relatively newer vehicle. For example, my driver side door lock was making noise, I was told that the door lock needs to be replaced. I have never had to replace a door lock in car previously. I understand that vehicles require maintenance and occasional repairs, but every time should not be a large expense. The gentleman that assists me with getting the loaner, he is welcoming and accommodating, I really appreciate his service. I value the service staff and their professionalism, but I would like to have more confidence that the recommended repairs are necessary and appropriate for the age and condition of my vehicle.

Swing in to get some R-1234 freon for my college attending son's car. The counter dude was cool,…read morehelping me out as needed. The prices were higher than need be, even with my military discount, but whatever. Everything was okay. It's all good.

This dealership is right near my I have three Ford vehicles I brought my in for a routine tuneup,…read morespark plugs, oil change whatever else they do and then they charge you a fortune that was not the problem. The problem is I got my car back and it was sluggish and throwing a check engine light. I proceeded to bring the vehicle back to them days later and they would have their top mechanic look at I get a phone call and they stated that he looked at it. Nothing was wrong that they did and it looks like maybe an animal chewed some wires and they would need more money to look into that. I said no way my vehicle was running fantastic before you guys touched it. I brought it to a mom and pop shop and they found that these bone heads somehow put the timing into the negatives. The guy set it back to zero and my car has been running fine ever since no check engine light and my turbo is back performing as normal. Long story short they're top mechanic is either an idiot or they just want to steal peoples money. Can't believe they charge me $1200 for a fucking tuneup and did it wrong and then wanted to charge me more never again with this dealership.

Came for a 930 AM appointment booked online for replacement of 1 tire. Still sitting on the lot…read moreuntouched after 3 hours. Doesn't seem like anyone is on a hurry to get anything done.

4 weeks calling and waiting for a resolution. Never go here…read more Went in to fix my power steering on my 2012 Honda Accord. When I picked up my car the steering was worse than when I brought it in. Had to get it towed and fixed at another shop. After 4 weeks of phone calls and invoices, the manager Stan argued with me basically saying that what I experienced was impossible. And that the invoice I brought from the shop was BS, and that those two things were more likely than this shop messing up the work. I even called him the same day saying the power steering was still not working but told me to "wait a week" which the other shop said was BS. Never go here. $2700 for a job that needed to be reworked. What a joke.

This dealership underperformed on delivering a great Mini purchase experience (and this is my third…read moreMini as I love the car). i just purchased a new 2025 Mini Cooper from the Mini of Mount Laurel dealership and they: 1. Did not ensure that a rubber mat was in the trunk (as agreed to at signing), and when they called me that the car had arrived, I asked if the mats were inside the vehicle and trunk before driving almost 3-hours to pick the car up and they said "Yes". When I picked up the car, the mat was not in the trunk and the sales person indicated he didn't even remember that I had even requested them (which is funny as there were mats in the car but not the trunk) and the manager initially had been called over to guarantee the deal in the first place. The sales person (who isn't even there any more in sales) said he would have to order a mat through the parts department but gave no time of when it might be in. When I followed up on the phone in November with getting a trunk mat, sales indicated they couldn't get one in for a few weeks or even months. I then called another Mini Cooper dealership and they had one ordered and available in one day as they told me when the cars come into the New Jersey Port that's when the mats are put in the vehicles. 2. I was told by the Finance Department upon signing the paperwork that I had to make a decision before driving off the lot regarding getting an extended warranty through Mini or "The Mechanic". So I paid almost $5,000 on October 31 for the extended warranty. After I got home I made calls to 2 competitor Mini dealerships and discovered that you don't have to purchase the extended warranty before driving off the lot so on November 4 I canceled the policy. However: Finance told me in order to cancel the extended warranty I had to go to their own company owned website, log in a password and enter the VIN (which I did). Noticed on the website that it will take 4-6 weeks to get the refund (as I didn't opt to pay $125.00 to expedite a refund). I was also told by Finance that I could check on the status of the refund, but when I went back onto the website there was no way to get an update or even contact a real person. It's now December 6 and I have yet to receive the refund when all they had to do was credit back my refund to my American Express card that I initially used to pay for the extended warranty rather than make me have to follow-up. Bottom Line: Think twice before purchasing from the Mini of Mount Laurel dealership as they don't deliver on an honest and upfront customer experience which Mini has always been known for. Should you want to avoid all this unnecessary time and drama cleaning up issues that didn't even have to happen in the first place, and want an honest and efficient Mini dealership that treats their customer with respect I can highly recommend Mini of Annapolis as they were the ones to get the trunk mat for me in 1-day. It's time to put the customer first again before profits!

I came in for service because my car was showing a "malfunctioning taillight" warning on the…read moredashboard. After going to my local auto shop, I decided I better have this looked at by a Mini dealer since it was going to require genuine MINI parts. I really like the setup of this dealership but I find their sales staff to be mediocre. When I was originally shopping for my MINI they tried to pressure sell me a used car with prior accident damage and were less than upfront about it. I do like the inside of this place. It is decorated well and the waiting area is a comfortable place to spend time with lots of free snacks and drinks. As for my service visit, it ended up costing north of $500 to get the taillight assembly replaced (apparently this is a common issue with these cars). Most of this was labor costs and I am sure I could have gotten this done much cheaper elsewhere. Classic "stealership" stuff.. One silver lining was that the service rep, Andy, was super helpful and friendly. Eventhough he did try to sell me $2000 of service that I didn't want or need, he was not pushy and made the experience better than it would have been. Plus one star for him. With that said, I will not come back if I can help it.

Yo no puedo decir lo mismo que todo comentan a qui del buen servicio una vez fui ahi a buscar una…read morepiezas y me trataron súper mal y humillante solo porque no hablabla ingles mal momento que pase

If you do any of your own auto body repair work, you need to know about CertiFit. They are…read moreprimarily an online business, but the Pennsauken location does have counter service M-F from 8am to 5pm. Call ahead to insure they have what you need. I've been able to save up to 50% on mirrors, headlamps, and turn signals. But they also sell hoods, fenders and bumpers (I know a few people that have bought hoods, primed and ready to go).

Horrible customer service at this establishment. I was greeted at the front desk by a portly woman…read morewith a mean scowl on her face. She could not even stop stuffing her face with chips for one minute to check on my reservation. In between her crunching and speaking she told me that I was too early to bring my car in despite there being no customers in the store and no cars being worked on. I left and will bring my car to a place that knows how to treat a customer and will actually do a good job. DO BETTER PEPBOYS AND HIRE FRIENDLY PEOPLE

Great service! Took the time to listen and was professional in explaining about tire service.read more