Originally I did not plan on visiting CB2, but I was in the section of Paramus Design Center where…read moreit is located. I'm glad I did though because they've curated and set up a very gorgeous space. You can't help but be inspired being in there. Plus, the design associates there were friendly and welcoming (not necessarily the case for the all stores - just saying). If you are into modern and contemporary home goods and furniture with more of a luxurious, sleek look - CB2 is a good place to go.

Do not shop at this location!!! Horrible store associates, texting and lounging on store display…read morechairs upon entrance with clients in-store. Ordered a gift for in-store pickup, when picking up the order I had asked for gift wrap (ordered many gifts prior and registered for my wedding here), the sales associate shared they did "not offer gift wrap" in-store. I'll be returning my online order and will not be purchasing at this location ever again in the future. Poor customer service and training is unacceptable for the price point- do better CB2 leadership.

We just order some furniture pieces for our home in the San Francisco Bay Area. We previously…read morefurnished our entire apartment in NYC from Lazzoni and was so happy and impressed with the service and quality of the furniture (gave them 5 stars). So we ordered again for our home in California....and they again came through with flying colors. Beautiful furniture and quality and the delivery team really was above and beyond "white glove service"!!!

Lazzoni's furniture is strikingly beautiful, crafted of the highest quality with the finest…read morematerials, and simply world-class. One of their modular sofas is the centerpiece of my living room, complimented by all who enter. The only thing to match their products are their customer service and interior designers. I had the pleasure of working with Lilly Nilufer Talay, who was tremendously helpful, always accommodating, and whose sales and after-sales services exceeded all expectations. I was also thrilled to work with Hasan Basri Bicakci, whose artistic eye is unparalleled. Lilly and Hasan are simply the best!

Updating review -still horrible service and establishment! No respect for customers. Have been…read morewaiting for furniture to be delivered since May of LAST YEAR! They urged me to PAY CASH AND PAY ASAP. I handed the CASH immediately and yet still no phone call, no updates, no emails etc. I have had to call during lunch hour, afterwork and weekends just to obtain feedback . THE WORST EXPERIENCE I will report this business immediately because I have been patient enough. Not even a phone call to provide updates! At this point I do Not want Anything to so with these people NOR this business but they refuse to get back to me. The owner doesnt answer The owner didnt call you back? Someones mother died boris-I am only in on Tuesdays-I will call you back. I promise to call you on Monday. I promise to call you on Tuesday Excuses excuses! Just want my cash back. Disgusting and unprofessional!

Beware! They are robbers! Bad ones at that, I ordered a sofa in December it never came to my house,…read morenever shipped, tried to get my $$$ back $2499 yes $2499 and this loser owner says to the credit card company that I ordered it and won't refund $$$ but it never shipped wtf! Honor is best policy in business and this business isn't honorable! I WILL get my $$$ back but beware u will not have a good experience with this trash ass company!

A quick shoutout to the team at RH Paramus and RH Corporate for outstanding customer service…read more I purchased a dresser four days before Memorial Day, only to see a 10% clearance sale launch two days later. When I reached out, the store manager and corporate team stepped up to honor the discount retroactively even though all items are "final sale". It's refreshing to see a brand back up its premium status with premium service and actively protect its customer relationships. I'm thrilled with the quality of the piece and highly appreciate the team's empathy.

I learned a lot about our RH outlet at this location, but the hard way because the storage bed I…read morewas going to purchase was sold the night before and was not updated in their internal system in time. Tips -so definitely call advance to confirm they still have furniture before making the trip. This location is an old department store so this is the largest showroom in NJ. They have 2 floors with second floor is all outdoor furniture. They really don't get a lot of storage beds but get two deliveries a week on Tuesdays and Fridays.

I love this furniture I bought my living room and sofa bed 12 year ago, my furniture still like…read morenew, in excellent condition, I recommend this store to my friends they delivered and ensemble if something is wrong or no work they come back and fixed, well that was my experience 12 year ago. a friend of me bought furniture 2 years ago 2023 and her experience was positive too. Istikbal furniture the best quality.

I needed to add a additional armchair to my new living room furniture and instead of going to one…read moreof the big chain stores I stumbled upon this location. I went in and I was immediately greeted by Aysun. She walked around the whole Warehouse with me and discussed some options. We went through my photos and she made sure she sold me the right chair for My room. She even hesitated at one point if I didn't find one that really fit she would have just told me to go somewhere else. We managed to find the perfect chair. They delivered it. It goes wonderful in the room. It's been a very great experience the staff was nice the delivery person was super nice and I couldn't say enough nice things about this location. I wish I would have went here before I went to another store. I would have furnished the whole room with these folks.

I would not buy furniture here again! We purchased…read morefurniture here 7 months ago and still do not have a delivery date!

Their furnitures are top of the line. I appreciate their services. They been around for business…read morefor a long time. Any issues will be taken cared of.

Service and concern for customers is probably better if you're about to dump a lot of money on…read morefurniture - we're talking five figures here. But for smaller sales - this might not be the place. I wanted to update my bedroom with a few new pieces. Came with measurements and a floor plan and my designer came up with a really creative way to set up my room. Sounds great - right? It was, until when the furniture was delivered, I discovered my designer had ordered the wrong size dresser/chest unit. It fits in my room but not in the way I thought it could be arranged. I called the store immediately, the designer came to the phone but offered no apologies, no options. It's a custom piece, of course, so I can't return it. But I am deeply disappointed and will not use this particular Ethan Allen again. Buying furniture should be fun - and for the price, their customers should be thrilled with how the room turns out. I can't dump tens of thousands on furniture right now - there will be plenty of business for them over time.

Ordered custom furniture for a new home that was being completed. Unfortunately there was an…read moreexplosion in the home just prior to purchasing it and I was forced to postpone the delivery of my furniture order (had nothing occurred the order would have been able to be delivered on time). This is where Ethan Allen customer service fell apart. Other vendors gladly agreed to hold my orders for many months with no issues due to the unusual unforeseen circumstances Ethan Allen refused to extend the time of holding my furniture frequently citing the terms of the contract that I had signed and that it "wasn't their fault". They wanted to force me to pay outrageous storage fees and to pay for the furniture in full, site unseen. I was forced to secure a unit at a storage facility near the property and have the furniture delivered there. This is still an expense, but much cheaper option than what Ethan Allen was going to charge me for storage. They even had the nerve to not deliver the complete order to the storage facility. They had to make a 2nd delivery to the unit a week later with the missing items. The storage unit is near my new home but is a 200 mile round trip from where I am temporarily living. So I had to travel a total of 400 miles because of their negligence with the delivery. Manager Barbara and salesperson Deborah were absolutely abominable and have zero compassion or customer service skills. I realize what occurred fell outside the parameters of their precious contract, but this was a very unique and unusual situation which required them looking past all that to help out a customer. Shame on Ethan Allen. They represent themselves as a high end store...when you are purchasing. Once the purchase has been finalized their true colors shine through. ** I live in Congers NY. Not sure why is says san francisco.

So disappointed. I love West Elm's stuff, but the delivery experience has been a nightmare. I…read moreordered a bed in mid March that was meant to be delivered by end of March. They rescheduled the delivery for April 3rd, and then canceled the day before as they were missing parts, I was told I would be notified within 3 days when they were able to reschedule. After hearing nothing, I called a week later and they said they would call to reschedule when they have to parts. It is now approaching the end of April and I still have not heard anything about them rescheduling the delivery. I have called to follow up multiple times. In addition to this, I also ordered a couch in March. About 2 weeks ago (early April), I realized it will be too large for my space. I called West Elm to cancel the order, as they did not allow me to cancel online. The woman I spoke to told me it would be no more than 3 days to hear whether or not my cancellation request was approved by the manager. Again, I heard nothing. When I called back today, they acted as if they had never heard that I wanted to cancel the order (now far less-likely to be canceled due to being further along in production). They again told me they would put my request through to the manager. I spent 30 minutes on the phone with someone that was able to get me no answers. I am extremely disappointed with their service. Their products are expensive, and the lack of communication and responsiveness after a sale is unacceptable.

Worst delivery experience ever! West Elm was unable to fit the sofa we purcahsed into our elevator…read moreand advised that we would have to take the whole thing apart. They left the sofa in the loading area of our building, and we were forced to hire a third-party (at significant added cost) who was able to fit it into our elevator by simply removing the legs and cushions. The incompetence and lack of effort by the West Elm delivery team was beyond belief. To make matters worse, they delivered the wrong rug, installed bed frame legs on backwards, and have refused to fully reimburse me for added costs incurred. Shame on you West Elm!

I purchased a light-colored sectional and matching console from Modani in Paramus. Upon delivery…read moreand unboxing, almost every piece had visible stains and damage. Following the sales representative's instructions, I contacted customer service and submitted photos and videos documenting the issues. They arranged for a third-party cleaning service, which initially seemed like a reasonable solution. However, the experience quickly declined. The cleaner arrived dragging a steamer across a sidewalk covered in melting snow and salt, then entered my home wearing only flimsy shoe covers, leaving wet, dirty marks all over my hardwood floors. The equipment itself also left marks. While he addressed some of the stains on the sectional, he completely ignored the console, which had clear discoloration on the corners--similar to wear caused by repeated handling in the same area. He took photos and said he would report back to customer service. After that, I received no follow-up. When I reached out, I was told that my claim was no longer valid because it fell outside the 30-day reporting window--even though they were supposed to follow up with a resolution regarding the console and failed to respond. I was also told that the discoloration on the console was merely "the customer's perception," based on the cleaner's feedback. Overall, this was a frustrating experience. While the products may look appealing, the lack of accountability, poor communication, and dismissive customer service make it difficult to recommend this company.

I rarely leave reviews, but this experience deserves to be shared…read more I purchased a bed frame from Modani (William King Bed, Gray) for over $2,000, expecting quality and durability i was used to from their products. Within approximately two years of normal use, the bed began to show significant structural failure. Multiple metal support legs bending and buckling at the connection points, and the platform boards warping, making the bed unstable and unusable. I contacted Modani and provided photos. In their response, they acknowledged that structural failure under normal use is not expected. However, they refused to offer any type of solution--no repair, replacement, or store credit--solely because the item was outside of their warranty period and has been discontinued. So essentially, a $2,000+ bed failed prematurely, and their position is that the customer is fully responsible and with no recourse. No offer of store credit, repair, partial refund nothing. This was especially disappointing as I am a repeat customer and have purchased multiple items from them. I expected a company that positions itself as high-quality to stand behind its products. Buyers should be aware that once you are outside their warranty window, you may be left with no support--even in cases of clear structural failure.

A thrifty, antique lovers dream! We stopped by on a Friday evening and spent a very long time…read moreperusing this filled-to-the-brim shop. I can't speak to their usual hours, but I believe there was an art festival that just began that night, so the shop had extended hours. The owner was so kind, helpful, friendly, fun, warm and informative. Nothing was priced, and I was a little worried I would get a crazy total at the end when I went to check out, but nope! Every single thing was incredibly reasonable. It is one of those shops where you really have to hunt, do a few laps and walkthroughs and take your time. She had clothes, bags, wall art, dishes, jewelry... you name it. I left with a seashell trinket dish, a Stangl speckled plate and a cat jar/candle that I picked up for a friend. She even wrapped that up separately because she heard me say it was a gift. There were several other shops and art galleries in this lot, but not everyone was open when we stopped in. There is a parking lot! But it's not too big so you might have to find a spot elsewhere on a busy day. I can't wait to come back for more treasures.

What a fun place! This little area has several shops in one parking lot. I purchased a few things…read morefrom Boyd's and then met the owners of the glass shop. Everyone was so friendly and nice! There are some beautiful antiques, art and Murano glass. They seem to have a little bit of everything. Hours are a bit confusing, when I went at 3:30 on a weekday only 2 stores were open, everything else was closed so I'm not totally sure when all of the stores are open. I'll try again on the weekend!