My Husband and I made a quick weekend trip to Pinetop on a whim and chose to stay here based on the…read morereviews. We were not disappointed. Everything from the staff at check-in, maintenance staff we encountered on the grounds, the facilities etc. all exceeded expectations. There are 3 Jacuzzis on site, which was one of the main reasons we chose to stay here. There is one at the back of the complex, which is covered and is the LARGEST hot tub we have ever been in. Everything was well kept, manicured, clean and well thought out. The room we stayed in was the studio with Murphy bed. At first I was skeptical when my Husband booked it however it was SPACIOUS for a studio and the layout allows a ton of natural light, they even leave a "welcome" basket, which was a great touch! Every single room here will have a view of the woods, so you won't ever be disappointed! The only downside I can see is that there is no A/C, and while it is the Mountains, it still gets hot in the summer. I would not stay here during the Summer when temps reach almost 100.

Don't EVER come here in the summer. Our biggest issue with this hotel by far, is that they have no…read moreair conditioning whatsoever. My family and I are dying of heat. The toilets barely work, it takes at least three tries to get it to flush. Not to mention, the bugs crawling around in my bed?! This place is disgusting. If you need anymore convincing of how terrible it is here, there are so many hornets flying around the pool. That probably doesn't have anything to do with the hotel itself, but nevertheless, it made my experience here even worse. It's leading me to believe that theres a nest near the hotel, which they should definitely take care of. This trip has been very disappointing for us. We stayed at this hotel a couple years back, and it wasn't NEARLY this bad. This place has definitely gone severely downhill, which is very sad considering how beautiful Pinetop is. Maybe its better in the winter, but I'll never find out because I'm never coming back here.

The rental that we stayed at here was just ok. We got the hot tub inside but I wouldn't go in it…read more Place was run down and seemed very much like a rental. There was a dual fireplace that you could enjoy from inside the fam room or the bedroom. It was the only heat in the place but it worked out ok.

Came up from Phoenix for a couple days. Stayed in Cabin 37. One bedroom with a fireplace between…read morethe bedroom and living room. Lucky to get a little snow. The cabin was perfect. Kitchen etc. Nice shower. My wife and I loved it. The best diner next door called Darbi's. Pinetop is beautiful. Come up for the snow. Lion's Den. Great Bar. Charley Clark's. Nice prime Rib.

We love staying here! Each room has a cute theme. The owners take great care of all the details…read more The beds are so comfortable, rooms are spacious enough for a family to stay comfortably. The kitchen has all the basics for eating in your room. The lawn (real grass BTW) is such a great space for hanging out. Mini Golf, Axe Throwing, Four In A Row, Cornhole and more! We travel a lot and rarely stay anywhere more than once but we have stayed here multiple times and recommend it to everyone!

This was such a cute and cozy place. A big group of us went up for the weekend. The owners are so…read moresweet and caring. The rooms are newly remodeled and so cute! The kids loved all the games, fire pits and s'mores. We walked to woodland lake park which wasn't too far of a walk. The area is so pretty! It truly is a cozy little place to stay and experience. We will be back soon and hope to stay a little longer next time. We highly recommend this place to everyone but especially families with kiddos. The rooms were clean, one of the pillows did have some makeup on it so I'm not sure if it's a stain or just wasn't washed. Besides that everything was literally perfect and we will stay again.

Beautiful, clean and friendly staff. It is perfect for a couples getaway or a week long stay with…read morethe family. I would highly recommend!

We absolutely love coming to Roundhouse Resort! The weather is always amazing--and a huge plus…read morebeing surrounded by piney trees! staff is accommodating and always friendly. We have been coming here each summer for a family reunion for 25 years. It's a wonderful place for big groups. Our children love the playground, indoor pool, rec center, bocce ball horseshoes and giant chess.

Beautiful rooms! Amazing atmosphere and staff! Definitely a hidden gem! Highly recommend for anyone…read morewanting to get that authentic cabin feel

My favorite in Pinetop. Billy is great. lIves up to its billing. Rooms spacious and super clean…read more Live being surrounded by tall Pines.

Our stay was excellent, until the last 15 minutes, which completely changed my impression of this…read morehotel. Before our arrival, I called on Tuesday and spoke with Erika, who was incredibly kind and understanding. I explained that we were traveling to town for the funeral of a childhood friend. When we checked in, I explained the situation again to the front desk associate, who was also very courteous. The hotel was clean, the room was comfortable, and everything started off wonderfully. We paid for a late checkout. Although it was a holiday weekend and the hotel could only extend it until 2pm instead of the usual 3pm., that was completely understandable and not an issue. I again explained that I would be attending funeral services about 45 minutes away in Cedar Creek, where I would have little to no cell service. My husband would remain at the hotel with our two young children, a 3-year-old and our 4-month-old baby--until I returned so we could leave together. I arrived back at the hotel at approximately 2:10pm and immediately went to the front desk. I explained that I had just returned from the funeral and only needed five minutes to change out of my dress into comfortable clothes before my family and I got on the road. The front desk associate and, I believe, the manager assured me that was fine that they will let housekeeping know. When I got to the room, I discovered that at 2:05 p.m.--just five minutes after our late checkout time--a staff member had already called the room, and my husband and our two small children had been asked to leave. They were standing outside the hotel with all of our luggage, our toddler, and our infant, waiting for me. That was incredibly upsetting. The hotel staff knew exactly why we were there. They knew we had paid for a late checkout. They knew I was attending a funeral and that I was returning as quickly as I could. Yet there was absolutely no grace, compassion, or consideration shown to my family. Five minutes after checkout, despite knowing the circumstances, my husband and children were already being ushered out of the room. That level of disregard was disappointing and unnecessary. To make matters worse, when I asked if I could quickly use a restroom to change, I was told there wasn't one available in the lobby. I was then sent back to the room we had just vacated, where three housekeepers were already cleaning it. It was a standard room with two queen beds--not a large suite--and I only needed a few minutes to change clothes before leaving. I've worked in hospitality myself and hold a bachelor's degree in Hospitality Management, so I understand the importance of turning rooms over quickly, especially during a full holiday weekend. What I don't understand is the complete lack of empathy and basic courtesy shown to my family during an already difficult day. It's unfortunate that an otherwise wonderful stay was overshadowed by how we were treated at the very end. A few minutes of patience and compassion would have made all the difference. Instead, my lasting memory is of my struggling husband, with our frazzled toddler, and our sobbing four month old infant - standing disheveled against the wall outside with all of our belongings. IMMEDIATELY, after I spoke with front desk; upon returning from a funeral. The contradiction of hospitality in those moments was unnecessary, and left a very sour ending to an already terrible and emotional morning. I wasted time and energy being sent back to do exactly what was agreed upon, in a far more uncomfortable way. All I needed in that moment as a grieving and post partum mother was: a small crumb of peace and compassion. Yet, we were met with disregard. I'm absolutely furious. I'm patiently waiting on your response, looking forward to hearing back from you promptly.

If I could leave a 0 I would. I can say the suite with a balcony is not a dedicated balcony. The…read moremaid closet is right there outside our window and door. They came to get there cleaning supplies moved the table and chairs making noise woke us up. Not cool. The room wasn't actually cleaned. The floor was filthy the toilet seat was broken if you had cleaned the room or even checked it you would have noticed this. I filed a CORPORATE COMPLAINT WITH HEADQUARTERS and they did nothing since I didnt speak to management. Why they dont have another sweet especially didnt have a balcony. I couldnt stay anywhere else as my mom was staying here as well for her upcoming surgery. There was nothing the property management could have done! But what you can do is not advertise a suite with a balcony that you dont have the suite is cold and univiting. DO NOT STAY HERE!

I was at Quality Hill in March during a quiet, off-season time of the year. The snow was gone, the…read moretemperatures were mild, and the sun was out most days peeking through the tall pine trees. The resort was not very full, as often happens during this time period. That is what makes it a very special time in my opinion. Time to think and reflect, do projects, binge shows from your favorite streaming service, take long walks in the neighborhood and along nearby trails, and truly pull back from the normal day to day. With my dog nearby, it was a truly rejuvenating week. The units have everything one needs to be comfortable. Full kitchens, comfortable furnishings, two bedrooms and two bathrooms, a deck with furniture and a grill for your outside moments, and TVs, strong wifi, garage, and even a washer and dryer. I highly recommend Quality Hill for a great change of scenery, especially if you live in the Phoenix or Tucson areas. Pinetop is at 7300' in elevation, so the air is clean and the temps are much cooler. Hope you plan a visit soon!

Having been Timeshare owners since 1981 we've traded more times than we can count. Quality Hill is…read morea great property..a bit unusual as the units are shared ownership divided into what must be 1/2 share with each owner having 4 weeks. As such each condo is decorated and equipped differently. Ours was comfortable and well equipped...even had a cappuccino machine but no instructions for use. Location wise Pinetop Showlow is great..it's les than 90 miles to Petrified Forest, Meteor Crater, Ft Apache, Sunrise Ski, Springerville ( great museum) Kinishba Ruins, etc. The resort has an excellent clubhouse with gym, board games, etc. If you like that kind of stuff. Now you can't be out doing stuff all the time..so I've got one item that got me...and it gets me at many resorts...it's streaming TV...impossible in most instances to get local news. Often limited channel choices unless you want to sign into your own Netflix etc. But why would a resort in this day and age select a streaming service that doesn't include live as on Dish or Cable versions of Fox or CNN or MSNBC...yes...I'm kind of a news junkie. Oh...almost forgot....this place has a garage for every unit....wow!!!! That's nice.

LOVED, LOVED, LOVED OUR STAY!!! My husband and I celebrated…read moreour 12 year anniversary in Pinetop recently! We found PVC at the Roundhouse Resort through Hotels.com, which had great reviews. We chose this place because of the amenities they had, given we had our 4 year old with us too! What caught my eye before purchasing was the mini golf and chess game provided to guests. I thought this would be great for my 4 year old to have something to do! Check in was easy, especially given we had reservations prior. Keep in mind there is a $200 deposit/hold when you arrive and a nightly fee of $14. The staff were very friendly and sweet! From the time we arrived to the time we checked out, they were always so helpful! Couldn't ask for better customer service! We were assigned to cabin 5, the deluxe. We were amazed by the cleanliness and the size of our cabin! It felt like a home! The cabin had 2 bedrooms, 2 bathrooms, a living room, and kitchen. The inside was very modern, freshly painted, and decorated so nicely! The patio was perfect, which also had a bbq grill and seating! It was so nice enjoying the weather from the patio! My fave part of this stay, which is most important, were the beds! They were sooooo comfortable and so clean and the pillows felt like we were like lying on a little piece of heaven! We all slept so good the nights we stayed! Unfortunately, we didn't get to try out the amenities as I hoped because we spent a lot of our time at the lakes and site seeing. Although, our cabin was right in front of the mini golf, which was nice. We got to see other guests play from time to time. Overall, PVC at the Roundhouse Resort was beyond our expectations! We enjoyed our stay so much! We will be back again! Thank you for the amazing customer service and the wonderful stay!

Great place! Lots to do at the resort and in the Pinetop area... The cabins are fantastic! We'll be…read moreback :)

My app wasn't working in the Show Low area for some reason, so I had to call the Choice Hotels…read moretoll-free number to set up my reservation. THAT was the most unpleasant hotel reservation experience I ever had. But as it turned out, the hotel was great. Polite and efficient front desk staff, a very comfortable bed, and a shower with excellent water pressure. Then in the morning, an adequate breakfast. What more could one ask for? If you come to the area, I recommend this property over the other Choice Hotel properties in the area. I'd tried the others in the past and found them lacking. This hotel is well run.

(1 Star) I stayed…read morehere from June 18-21, 2026, and it was a terrible experience. The only saving grace was the front desk staff, June and Brendon, who were very polite and did what they could to help. However, the management and housekeeping are non-existent. My room was disgustingly dirty at check-in. The bed comforter was soiled, and the bathtub drain was completely clogged with hair from a previous guest. When I reported it, I was told housekeeping was too busy. Brendon at the front desk actually had to come up and clean the drain himself just so I could take a bath. The rest of the room was never cleaned, even after a housekeeper directly promised me she would handle it. On top of the filth, there is a major security risk: the side door to the parking lot that requires a key card was left wide open and unlocked my entire stay. The hallways were also filthy. To top it off, they fraudulently overcharged my bank card an extra $50 after promising a flat $25 fee. I am currently working with guest relations to rectify the problem I will update this is the solution is to my satisfaction. In the meantime, avoid this place at all costs. It's disgusting.

2.5 stars. First time to the white mountains. The grounds are pretty nice. There is volleyball and…read morea nice hammock and a little play set for younger kids 8 or younger. There are 2 areas to fish from. They have a Jon Boat, peddle boat, and kayaks that are available for free on a first come/first served basis but only during office hours 9-4pm. There is a bigger boat for rent but it was broken. There were lots of trees and shade which we liked. We stayed in the Ash cabin. It was not great. It is old. The "comfort zones" which we later found out were heaters were on and set to 80° when we arrived. It was very warm inside when we arrived and we didn't figure out until too late that we were turning the heaters down to cool things off not off. There were no manuals to help instruct us on temperature control and we had to text the after hours number to get help. It took 2+ days to cool this place down. They encouraged us to open windows at night but not many of the windows (none upstairs) had screens. There is no cooling unit upstairs but they brought us some box fans which didn't help much. The plumbing upstairs was slow and had to be snaked because the sink wouldn't drain. Fridge took some time to cool down but then worked fine. Couches are worn and you sink down into them. We read that every cabin has a fireplace but ours didn't which was disappointing. There was 1 smart tv. We tried to log into Disney but someone else was already logged in. Tried uninstalling and reinstalling but then the TV needed a pin that we didn't have. WiFi worked well. The kitchen was clean and had what we needed. The blinds are dusty. We probably wouldn't stay here again unless there were some significant updates.

This is a beautiful and enjoyable place to stay! The cabins are very cute and clean. Gorgeous lake…read moreview!! Very well managed. We enjoyed a 3 night stay and are looking forward to visiting again. Very peaceful and everyone is so friendly and the resort is dog friendly which is a huge plus!! Nothing but great things to say! Thank you for a wonderful stay!!