They have one really good and capable technician and his name is Lenny or Denny or something similar. Every time he shows up everything goes great and problems are explained and fixed. They need to pay that man a lot more, he's the only one keeping this business going. read more

If I could rename this company, I'd call them "Dishonesty Mechanical." What makes this experience even more disappointing is that I had previously trusted this company and spent approximately $1,300 on plumbing work. Based on that experience, I expected an honest assessment. Instead, Mike came to my home for a warranty claim through AHS and immediately told me my leak wasn't covered because my water pressure was too high and I didn't have a pressure reducing valve (PRV). The interesting part? He reached that conclusion without actually determining whether I had one. I specifically asked him, "Are you sure I don't have a PRV?" His response was yes; older homes like mine typically don't have them, so there was no need to look. After I insisted, he went into the crawl space, shined a flashlight at one section of pipe for a few seconds, and declared, "If you had one, it would be right here." He then explained how difficult and risky it would be to install one because my pipes might crumble during the work. For context, my crawl space isn't some tiny, impossible area to access. It's approximately 4 feet high, has lighting and a fan installed, and is easy to move around in. A more thorough inspection would have taken very little additional effort. I was then quoted $650 to install this supposedly nonexistent PRV, plus another $650 to replace my kitchen faucet. Something didn't sit right with me, so I contacted another plumber for an estimate. Within minutes, he located the PRV that Mike had insisted wasn't there. It had simply failed and needed to be replaced. I then contacted AHS and requested a second opinion. They assigned a different plumbing company, whose technician also located the existing PRV, confirmed that it had failed, and replaced it under my home warranty. So, to recap: I was told I didn't have a PRV, quoted hundreds of dollars to install one, and then two separate plumbers confirmed that the PRV was there all along and simply needed to be replaced. Everyone has to earn a living, but customers deserve an accurate diagnosis before being told their warranty doesn't apply or being handed expensive estimates. I expected much better from a company I had already trusted with over $1,300 worth of work. Based on my experience, I DO NOT recommend Honesty Mechanical. read more

The ladies in the office and the install Technicians are very polite and professional. The company on the other hand has been found to be fraudulent and very dishonest. They wrote a fake list of upgrades turning it into my warranty company. This list was out of pocket cost rising greater than $5000.I took them at there word and paid it up front but later found that these upgrades were never done. Four months later I received a small portion of my money back but still out of thousands. Beware of this company and the manipulation of there name Honesty. There are wolves in sheep's clothing. read more

Still the.Same dishonest company as it was 2 years ago YOU CAN IMPROVE ON BEING HONEST as your name state!! ‼ "2025 addition " DO NOT USE! Had a leak from my ac unit that was in the attic, American Home shield sent them out to my home on May 3rd the technician said there was a clog in the pipe flowing from the overflow pan causing the backup and he was able to unclog it! Meanwhile the leak had caused serious damage which caused us to have to leave our home for 5 days to stay in a hotel while the restoration company dried our home out to keep mold from growing. A little over a month later, the unit is leaking again and they claim to have no record of coming to fix it the first time. I'm so frustrated ! the service request was sent to them by our home warranty company! I had to call the home warranty company back get a representative on the line and call them back 3 way so the representative could explain and provide the HVAC manager Billy with the information about the original work order that they "claim" to not have records of. This was very frustrating to me! "Why would a company operating a business in the service repair sector, not have something as important as a service request from the original repair of our unit ? The result was the home warranty had to RESEND the recall! While on 3 way, the representative Khy emailed a confirmation of the "recall request" which I received while on the line with her and HVAC manager Billy. He then stated that he would have someone call back to schedule the recall visit which I thought was very inconsiderate since I'm being taken through all of these unnecessary changes! He could've extended the courtesy of pulling it up while on the phone with me and the representative and at least tried to expedite this since this is a recall from the issue not being fully repaired the first time! I've been waiting for what I consider a substantial amount of time for them to call me back to schedule for the technician to come back out! Today is Thursday and they usually take a couple of days to come and assess the issue. So this means by the time they come CALL BACK or come out, It will be a few days and the ceiling will be completely damaged! We just had the ceiling painted from the initial leak and now we're back to the drawing board! I'm not happy with the way I was treated when calling in. The audacity!! I didn't choose them, my home warranty company did. PLEASE BE CAREFUL!! These companies that work with your home warranty companies DO NOT CARE about making accurate repairs or replacements when certain items break in your homes! They want YOU the customer to pay because they know certain things are expensive to repair so they do patch work then try to maneuver around fixing it properly, Like a con! It's unfortunate that companies like this use manipulation to get around not properly & honestly making the repairs. They figure out ways to document so it looks as if it's a problem that was there prior to avoid properly making the repairs!! BE AWARE of these CONNING COMPANIES! And If you read all of the reviews, it's not a coincidence that most of the negative complaints are from those of us that didn't choose this company but the home warranty sent them! Proves that they prioritize those jobs that customer pay out of pocket " to get more money" and the customers that go through their home warranty companies get the WORST SERVICE and shade tree patch work intentionally! The technicians that came out to my home were very professional but they work for the company so in order to keep the job they must follow the "process" The leadership team and customer service department could care less about integrity! UPDATE :Friday June 17th so "dishonesty" sent a guy from "RESPRO HE'S PART OF THE CON GAME TOO "to "access" damages,no mention of the leak at all! That they didn't bother to call back about. Just to inform me that " it will cost a couple hundred dollars more to repair after our homeowners insurance already paid for the first repair in addition to us paying the deductible for the damages from the unit they didn't fix! DO NOT USE THIS COMPANY!! They have an F rating with the BBB!! They are NOT REPUTABLE!! WARNING read more

I had an extremely disappointing experience with this company today regarding a toilet issue. Despite requesting through my home warranty provider, AHS, that Rapps (now renamed Honesty Services) never service my address again due to previous experiences with rude and prejudiced technicians, they were still assigned to my home. Today's technician falsely claimed to my warranty company that an EpiPen had fallen into my toilet--an absurd accusation considering I don't even own an EpiPen, nor did he retrieve one or any other object from my toilet. This baseless and fabricated claim demonstrates not only incompetence but also dishonesty. In my opinion, this company is both fraudulent and discriminatory. Thankfully, AHS is now sending a reputable company to replace my toilet at no charge. I strongly advise against using Honesty Services for any plumbing needs. read more

had this dishonest company repipe our home. they were very sloppy and made dents in our hardwood floors while working. they removed our dishwasher to place a pipe and when they put it back it was leaking, also one of the brackets was removed from the wall. to stop the leak and replace the bracket thy want to charge $390.00 dollars for something they caused. my husband called them and they said they spoke to his wife, that was a lie! they don't live up to their name very concerning. read more