Sergio is the best hands down!!! Quick quality repair at a reasonable price.. Dropped my watch off…read morehe opened it up he knew right away what was the problem fixed it and finished it the same day..

Sergio is awesome. He's been taking care of my various watch needs for a few years now. No…read morecomplaints, always accommodating and super nice and friendly guy. Plus, his prices are either very reasonable or VERY good. Grateful!

Great service with a quick less than 24hr turnaround. I'm glad I found them and will be using their…read moreservices in the future!

The Old Chinese Man Ben Retired so I can't speak for the new owner as far as work or prices but I…read moredid bring in a old watch and he told me it would be a couple of hundred to repair and I could buy the same one on eBay for $60.00 he took the time to look it up for me. That's good service to me. Aloha

Good service, and good for battery on watches, and watch strap replacement.Located on Hawaiikai…read moreDrive. Reasonably priced

Fabulous service and great prices. Had two old watches brought back to life! Hidden gem in Hawaii…read moreKai!

Finally decided to change the battery on my watch . I remembered there was a watch & Jewelry repair…read moreshop located in Macy on the 4th floor . Very fast and friendly service I dropped off my watch and the salesperson said it will take about 20minutes . I walked around Macy and for a little then went back and my watch was ready . They guarantee the battery warranty for 2 years . Lots of replacement watch bands to choose from. I thought the price of the battery was on the high side although if you need your watch you need to spend the money lol Support local

I've been needing to get my watch resized and my chain cleaned, I've never really known of any…read moreplace that could do both until I found this little stand here on Yelp! The service was quick and efficient, the staff was friendly and had a nice area to wait if you decided to stick around while they worked. The service only costed me about 20$ and took just around 15 mins to complete. When I returned the staff had me try my watch on and it was just a little too tight, so he took it back and made a quick adjustment then and there and gave it back; just like that it was the perfect fit. These guys are very smart and know a lot about jewelry and watches, they are definitely worth the quick stop by if you need any of their services! The only criticism I could think of is when both of the workers are busy at their work benches it may take a while to get their attention, and you might wait a while till they can get to you. I will for sure be back though!

Great service from Ted's Jewelry. I needed to have the clasp on a necklace replaced, and he did us…read morewhile I waited. I also had a problem with an earring, which he fixed at no cost. This is the kind of business you want to support.

I can't say enough good things about Ted's Jewelry. He brought my 26-year-old engagement ring back…read moreto absolute brand-new brilliance--it honestly took my breath away. On top of that, they fixed and cleaned my 25-year-old Tag Heuer watch, which now looks and works beautifully. The service was honest, friendly, and professional, and the pricing was very reasonable for the quality of work they did. It's clear they truly care about their craft and their customers. I will absolutely be back and highly recommend them to anyone looking for trustworthy, skilled jewelry and watch service. Mahalo!

When it comes to jewelry, you want someone you can trust. This family run business is the ultimate…read morein personal service, quality and price. They overdeliver on expectation. I am now a customer for life.

A wonderful jewelry store. We had wedding bands that needed to be resized (after being cut off!)…read more Mr. Yi did a fantastic job of repairing and resizing our rings, which was not an easy task. This is a family jewelry store that has been in business here since 1977. Great service and great craftsmanship!

I'm very pleased with the work I had completed here. They very quickly imported a sapphire for me…read morethat was exactly the cornflower color I was looking for to replace the center diamond in my antique ring. The original diamond was then used to make a beautiful simple pendant on a custom chain. The work was completed much faster than expected (even faster than it was promised to me) and the quality was excellent. I wouldn't have turned over this very treasured ring to just anyone and I'm very happy I trusted Victor's to do this custom work. I will absolutely return here in the future for any custom jewelry work I need done.

Had my engagement ring resized, polished and cleaned since my hubby bought me a wedding band after…read more14 years of marriage. Decided to go to Victor's. They did not disappoint. My ring was dirty and the band was scratched and when I picked it up two days later, it looked brand new.

Called and they moved to #2226 by the other Ben Bridge and by Bath & Body…read more They couldn't put signage as their lease at the location ended

AVOID THIS PLACE. I literally just bought a Tudor BB58 a few days ago from the Tudor Boutique on…read moreKalakaua (also under Ben Bridge), and figured I'd stop by here (since I was already at the mall) to have them change my OEM fabric strap back to the OEM bracelet. Big mistake. This Ben Bridge Jeweler (now at space #2226) is apparently a Tudor AD, so there should be no problem with them changing or adjusting OEM straps/bracelets. After waiting about 20 minutes, I was told that the watchmaker in the back was having difficulty removing the OEM strap, and for me to please wait. Huh? Another 10-20 minutes go by, and I notice several other reps being called to the back to assist. The rep assisting me looked nervous, but was repeatedly apologetic in having me wait for so long. This couldn't be standard practice for a reputable jeweler, let alone a Tudor AD. In total, I waited for about 45 minutes for them to change the bracelet and finally return my watch. I had a bad feeling, so I checked the back of the watch to see if there was any damage. Lo and behold - they scratched the crap out of my 3 day old Tudor. To their credit, Gail (Assistant Store Manager) offered to polish the watch and remove the scratch marks but I declined before they could ruin the watch any further. When I asked whether the watchmaker taped up the lugs to prevent scratching/damage while working on my watch (which should be standard practice when changing bracelets), the rep helping me said she didn't know. In any case, the damage was done and this doesn't fix the fundamental problem that the watchmaker/rep did not treat my 3 day old Tudor with care... even when they knew that I am a returning Ben Bridge customer (they checked and verified my purchase at Kalakaua). Please don't make the same mistake I did. If you value your Tudor (or any watch for that matter), take it elsewhere that handles your watch with care. Next time, I'll be bringing my Tudor to the Tudor Boutique on Kalakaua. AVOID BEN BRIDGE IN ALA MOANA.

Heart to Heart was super kind and was able to quickly polish both our rings before our wedding the…read morenext day. They did an amazing job and the rings shined like they were brand new. The wedding day photos were amazing. Highly recommend this local place with such friendly staff. The also restrung my pearl necklace and replaced the clasp I had since it was broken. Such amazing care went into our jewelry. Thanks again for all the amazing help!

It's hard to describe how amazing and wonderful Heart To Heart is because their quality of work,…read morecustomer service, professionalism, knowledge are of the highest degree. My wife wanted to transform her wedding ring into a necklace, and we were recommended to come to Heart To Heart, and we couldn't be any happier coming here. This place is located in the Ala Moana Pacific Center at the corner of Kapiolani Blvd., and Mahukona St. You can park in the building's parking garage with the entrance in the back on Kona St. Or, an even easier option, is to park at Ala Moana Center - Macy's Side as the building does connect to its 4th floor parking. You take the escalator up, and Heart to Heart on that level to your right hand side, near the elevators. EASY-PEASY! Appointments are required, so please call. This is a local, family owned business who truly and genuinely embodies the Aloha Spirit in every way, shape, and form. We were helped by Allen, and it was such a pleasure working with him. He was kind, patient, courteous, friendly, very knowledgeable, easy to work with, hospitable, and made us feel comfortable and easy throughout the whole process. My wife necklace turned out amazing, and exactly what she wanted. The diamond looked brand new and somehow bigger lol. But we checked the number, and it was the same. :p The price was very reasonable. Overall, we can't be any more happier. Everything turned out well. The whole experience was easy and a delight. We will definitely come back to Heart To Heart!

Stumbled upon this location while walking in Waikiki and was thrilled to have my first experience…read morein a grand Seiko boutique. Fell in love with the Omiwatari in-person and made my first GS purchase! Ash and Tots were personable, knowledgeable and accommodating. Like the timepieces, you can tell the staff at Grand Seiko shops (at least this one) have the same depth of sophistication and thoughtfulness as the timepieces they sell. I've bought from Rolex, Tudor, etc, and based on the quality of craftsmanship and wonderful experience I had at this location I'm officially on the Grand Seiko train

I was pleasantly surprised to see a grand seiko boutique while on vacation on Honolulu. I'm on a…read morebachelors trip with one of my best friends and had to stop by. They say you should buy a watch to commemorate important milestones in your life. Well I wanted to commemorate theirs and have something nice to wear when I officiate their wedding! Ben offered incredible service and really knows what he is talking about. I found myself spending easily 2 hours being shown their selection of spring drive, hi beat, and quartz watches. I would easily recommend all my friends to stop by the boutique whenever they are in Honolulu.