They keep deleting my post but I will continue to find ways to keep on reposting:) .I'm going to try and make this brief and short. The food there is Fantastic, literally all items on the menu are great!! It's unfortunate I can't say the same thing about management. My intent in writing this is not to bash anyone, I'm speaking from experience as an ex employee there. If planning on working there you might want to read this first. I believe a work environment shouldn't be a place where you feel like you're being mistreated apart from everyone else. Disposing food that was paid out of your pocket is very cold hearted ; and the fact that they tried to justify their malicious actions by saying "well it didn't belong on that counter" like seriously? you could've asked me to move it elsewhere. Coming in with a bad attitude is not Professional leave that at home, don't take it out on your staff!! When the restaurant was slow at times, us as servers typically conversate but they'd had me do the most as of some sort of punishment for just talking with my fellow co workers. After completing that task they'd try and find more things for me to do, it's just crazy how far they're willing to take it. I don't know if they found some sort of satisfaction out of it. When friends or family would dine in and I'd stop to chat with them, it wasn't long until I had them breathing down my spine and telling me to get back to work. Also a previous staff there was fired without getting a warning or a write up, they're explanation to why they had to let this individual go was a complete joke! A verbal warning would've been great. On another occasion one of my coworkers had to take an emergency phone call regarding to his little girl ( keep in mind this was 30 minutes before opening up) and one of the front managers was fuming and told him to stop using his child as an excuse to being on his phone. Honestly, have some compassion for once in your life!! It wasn't even busy or anything, and to top it off she started saying, "I was a single mom and raised my kids on my own". It was completely off topic but anyways, There is no need to put others down. Does it make you feel better about yourself? There are much more things that have occurred within the ONE month of me working there.The owner of Hook n Reel is jeopardizing his business in the hands of the two front managers. That place is going to continue to lose staff if the mistreatment progresses. I was going to stay quiet but it's just not fair that they get away with that. I'll keep you in my prayers Mrs.Silvia & Mrs.Connie, hopefully you'll open your eyes and see what you as front managers are doing wrong. read more

We were waiting for this to open, not knowing we were going on opening night!! There was no wait. Service, food, drinks, layout was all immaculate. They have a hand washing station for messy eaters like us lol!! Our server was Colton, and boy did he know his stuff!! His suggestions were perfect and complimented the food very well. I honestly forgot the managers name, but she was outstanding and checked on us the whole time!! Im so sorry I forgot your name but thank you for the extra wet wipes!!! Should of taken a picture to show how delicious it looked, but I was to excited to dig in!!! Definitely recommend if you want fabulous seafood and drinks!! Will definitely be going back soon!!! read more

We sent to Hook and Reel to celebrate my step son's birthday with some friends. The food was delicious as always. It's not a cheap meal, but you definately get what you pay for. Our waiter was Hunter. He was awesome. He was very friendly and helpful for the members of our party who had not eaten here before. I had a special request for my drink due to a medical condition. He took care of me. My drink was never empty. Great service and food equals an excellent evening. Thank you Hunter read more

Went opening night last night (without even knowing). It was hands down the BEST seafood I have ever had!! staff and management were amazing and, helpful. Drinks, food, appetizers, sauce.. all of it-- pure perfection! Will be worth every penny you pay! We didn't realize we had spent 2 1/2 hours in there, the atmosphere was very Intergenic, and cozy. I could ramble on and on! :) read more

Waiting was a little long but the service was flawless. Juan was amazing! He was so attentive. We got the crab bites, and calamari as a starter. Cooked fantastic. I got the shrimp basket with crab fries. While my boyfriend got a custom boil. Everything came out fantastic. Worth the price and wait. read more

Excellent service! If you choose to dine in it is a must to ask to sit in Yasmine's section she made the experience fun and explained the menu perfectly with her cheery attitude. The cajun boil was amazing the hook and reel flavor is definitely a favorite of mine. read more

This new restaurant is super cute. It doesn't have a fishy smell. We had Dana as a waitress. She was super sweet and with the restaurant being new made efforts to find the answers to our questions even if she wasn't quite sure. Definitely will come back. read more

Great experience here! Service is excellent! We were seated immediately and the wait for our food was super quick. Our boil tasted incredible and the spicy original Cajun sauce was delicious and the perfect heat! Definitely will come back again! read more

Had a a great dinner and our service was beyond exceptional - thank you "hunter". Great recommendations and your service made the meal and our date night. Food and spices were exceptions - portion size was phenomenal. read more

We visited for brunch Monday. The custom made boils were amazing. Our waitress (Kerine-am bartender) was the best waitress we've ever had. She took her time with us and did a great job answering our questions. read more

The fried calamari appetizer was amazing.. really crispy and delicious. The boils were very tasty. It was nice having a true seafood experience. Definitely recommend any of the crab legs.. definitely be back. read more

Amazing fresh tasty seafood! Our waitress Bri was exceptional and provided awesome customer service. Thanks for making our visit a tasty one! We will definitely be back when we're visiting Lubbock! read more

This was the best seafood boil I have ever eaten. and our waiter Hunter was awesome. He gave us pointers on what to get and was straight up with us. Definitely need more like him in the industry. read more

This place is absolutely amazing!! The customer service is astounding, the food is delicious, and the experience is unforgettable! I 10/10 recommend this seafood place to anyone and everyone. read more

If you're looking for the best seafood in lubbock come here! Amazing atmosphere and even more amazing staff! Me and my boyfriend will DEFINITELY be coming here again in the near future! read more

Great food, atmosphere and incredible service. We loved the boils and the crabmeat fries were incredible. All the servers were attentive and we never needed to ask for anything. read more

Hunter Nichols was absolutely amazing! We came to Hook & Reel for my son's birthday we were a big group and he provided the best service! 10/10 all fax no printer. read more

Great service! Quick and amazing food! Great drinks! Will definitely be returning I. Ordered the crawfish annd dungeonous crab large catch! Great flavor! read more

Great tasting food. Hands down the best seafood boil in Lubbock! I recommend the reel catch. I got a lot of food for a really good deal! Will be back soon! read more