I thought the food was delicious! Crab legs and shrimp! Service can be a little slow but servers were nice. I would say stay away from the mixed drinks as I and my party didn't care for them. And the bar can get a little messy overall because they will just pile all the dirty dishes on it. But overall the food was good! read more

I got a catfish platter two fish fries. My batter was not crispy. It was black brown. The batter was very tough to get into before. I could even bite the fish which lets me know that the batter has not been changed. I called and let the manager know as I was ending the call I hear them laughing and joking about the situation. He told me that I can refund my money through the DoorDash app and it's not working and when I called back, my phone calls were not going through anymore. read more

Hook & Reel Cajun Seafood & Bar - Seafood Near Me - LUBBOCK, Texas

JJ was our server, and let me tell you--he was AMAZING! He delivered our drinks perfectly on time, was such a delight at the table, and made the whole experience feel so special. The food was absolutely perfect, too! Everything was amazing from start to finish. I would honestly come back just to see JJ again! Love him, love the food, and love this place! Definitely recommend!! read more

Hook & Reel? YES! Although this would be considered a chain restaurant or a common restaurant, it's consistently good. The customer service here is great & if you visit frequently, they remember your face. This location is better than the location in Amarillo, just saying. I usually only get crab legs with corn & potatoes & this place gets it right. They're busy so it's loud, that probably won't change but this is a great place to catch a football game & crab some crab legs. As a frequent customer, I would say my only disappointment would be the change in the calamari appetizer. I loved when y'all had the rings, the calamari sticks aren't getting me by read more

The service here is terrible and the ambiance is very unwelcoming. I hate to use the word discrimination but that's what it felt like.

I was visiting for work and ordered delivery got It nice and hot. I had the mini boil with crab legs and added an egg. It came with two claws which was perfect and affordable. The sauce was amazing! I mixed the old bay with garlic butter yummmm Will be back if I'm in this area again! read more

Hook & Reel Cajun Seafood & Bar - Snow crab leg Mini boils - Seafood Near Me - LUBBOCK, Texas

We just celebrated my birthday there today and was so grateful to have Natalie serve us! She was so understanding about my son's allergies, asked the manager about the seasonings, and even showed me how to eat an oyster without making me feel embarrassed about it lol she was so sweet! Thanks Natalie! Will come back for sure 10/10 food and service read more

I've never had this issue at a restaurant before. Due to dietary restrictions, I can't drink soda, alcohol, and even certain types of water upset my stomach. Other establishments have always been understanding and allowed me to bring my own drink as a reasonable accommodation. Here, that request was flatly refused--even after I explained the situation and offered to provide medical documentation. The lack of flexibility or willingness to accommodate made the experience frustrating and disappointing. Because of this, we won't be returning or recommending this place. I hope owner reconsiders this policy or expands their drink options to better accommodate guests with legitimate dietary need read more

Okay, THAT was a fun experience! Hook & Reel exceeded my expectations. And it's obviously a very popular place, as the venue was full and I heard a LOT of laughing all around. I had a shrimp and lobster boil... it did not disappoint. Very pleased and will definitely return in the future. Cheers!! read more

Hook & Reel Cajun Seafood & Bar - Bar and televisions - Seafood Near Me - LUBBOCK, Texas

I had the sweetest hostess answer the phone today, she spoke really clearly and was so efficient in helping me figure out what I needed. Really enjoy this restaurant! read more

First time trying this place. Walked in and were seated quickly. Ambience is kind of odd, honestly. Not sure what the vibe was that they were going for, but it just seemed like some random decor relating to crabs/fishermen. Service was on the slow side. We ordered hush puppies as an appetizer. Thought it was odd that a fish place charged $4 for hush puppies. Kind of like chips/salsa at a Mexican food place. They were good, for sure. Honestly, the best part of the meal. When ordering, I was kind of excited about the Po Boy sandwiches. Waiter told us he wasn't a fan of them. Ended up getting a catfish basket, and a combo basket with shrimp and flounder. Took a while, but when the food came out, there was a mound of fried food on each basket. No silverware, no plates, etc. Cajun fries were very over seasoned. Regular fries were just greasy. Catfish filets were very large, and very greasy. So much so, they just fell apart when you tried to pick them up. Same with the flounder. Only thing that was cooked well and tasted good were the four shrimp. Nearly $20 each for some overly fried and soggy food. Probably will not be back. read more

I always wondered if discrimination still existed in Lubbock...but its alive and well at this place. If you're Anglo and over 60 yrs old...forget about being seated. read more

Good flavor in the Cajun Boil. Attentive service. I thought taking such a small dungenes crab was illegal...must be a west coast thing. The plastic utensil that they gave me to get the meat out was near useless. My advice is DON'T ORDER CRAB! Stick to the shrimp, mussel, and clam. If you are set on ordering crab, bring a small kitchen scissors to the restaurant...you'll be able to finish in under 2 hours. read more

Terrible service. Many tables open but couldn't be seated. Let other groups ahead of our group. Left. Won't be going back.

Sooooo good! Awesome food, service & atmosphere !!! Just spicy enough to keep you coming back for more

My boyfriend & I drove an hour just to dine at hook & reel. We arrived 35 minutes before closing. As soon as we got there they hesitated on serving us because it was closing time. The hostess then introduced us to our initial waitress whose name is Lisa. Lisa then rolled her eyes at my boyfriend & I then stated "I guess." This kind of service discouraged us from eating here but thankfully we got a different waitress which convinced us to stay. Don't come here if you expect great service, especially if waitress Lisa is there because she will deny serving you 30 minutes before closing time. I felt unwelcomed & uncomfortable due to Lisa. My boyfriend then convinced me to stay but if it wasn't for him I would have spoken up & left because I went out of my way eat here: All for Lisa to roll her eyes at us as if we were an inconvenience. read more

We were craving calamari so we stopped by Hook & Reel for that. Once there we decided we were hungry and ordered the Reel Catch with spicy Hook and Reel seasoning, which comes with black mussels, crab legs, crawfish, corn and potatoes. There are a few other options but this is what we chose. The crab legs were on the small side and the meat was hard to get out, but tasted fine. The crawfish and mussels were excellent, and that seasoning on the corn is very tasty. Our server seemed a little overwhelmed but kept the water full, and he was very polite. The calamari had great flavor but was pretty greasy and the marinara to calamari ratio was way off. Still, we'll be back. read more

Hook & Reel Cajun Seafood & Bar - The Reel Catch - Seafood Near Me - LUBBOCK, Texas

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Decent wait time. Food came out correct and delicious. The environment is neutral and caring.

The food here is sooooooo good. I get the shrimp head off spicy hook and reel blend. Add eggs, noodles, and extra potatoes. We eat here once a week and travel an hour and 15 minutes to do so! My fiance and kids eat the crab legs. We all love it here!! Highly recommend!!! read more

Hook & Reel Cajun Seafood & Bar - 1lb shrimp head off. Spicy hook and reel sauce with eggs, noodles, potatoes, and corn! - Seafood Near Me - LUBBOCK, Texas

Amazing seafood boil! Very generous portions and tasted delicious! We ordered The Reel Catch and split it between four of us. Perfect amount of food, but we loved the black mussels so much we had to order another 1/2 lb for only $10 which came to about 2 dozen large sized mussels. The Hook and Reel Special Blend sauce is the way to go (we got mild and it was perfect!). We kicked things off with an order of fried calamari that was huge and cooked to perfection. This is our new favorite seafood boil spot! read more

Hook & Reel Cajun Seafood & Bar - The Reel Catch with 2 snow crab leg clusters, 1lb of head-off shrimp, 1lb of black mussels, and extra potatoes. Wow!! - Seafood Near Me - LUBBOCK, Texas

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I love the flavor in the boils. I get mine spicy! This is the second time I have had a boil from here and I love it so much I got an order of the sauce to freeze and use for later use! The price is also reasonable considering how much you get and how good it is! I will definitely be ordering again! read more

Hook & Reel Cajun Seafood & Bar - Small Catch - Seafood Near Me - LUBBOCK, Texas

Food is good. Not anywhere close to seafood joints in Houston for example. Maybe a 3 out of 5 stars for taste. The reason they get 2 stars is due to the fact that they don't allow you to join a waitlist. We called because we were down the street at petsmart and wanted to know if we should kill time. She said no waitlist first come first serve. So we drive 3 minutes down the road. Walk in and they said they aren't seating table. Why wouldn't you just say that on the phone?? Also if you sit in their booths and look at the wall next to you, it's caked in filth from not being cleaned for a VERY long time and customers cracking seafood and it splashing on the walls. read more

A little on the pricey side but great seafood, big portions, and good ambiance. Waiters are nice & helpful.

limited menu fried food was not crispy, everything tasted like fishy old oil, cheese sticks were so cold they were definitely not cheesy everything came out of a bag in the freezer read more

We have a big family. Came about 15 minutes before we were going to meet up to grab a table because there are 8 of us... and they wouldn't seat us. My father doesn't get around all that well, and I wanted to make it to where he good walk right in and sit down. The food is good, but this policy is not a good policy. read more

Always soo good and delicious. Never have had a problem with wait times; and my husband and I go a LOT! Never had a bad experience either!! The staff definitely could be a little more accommodating; one time I had an emergency phone call and had to discard my gloves to answer, and when I asked my server for more gloves she just pointed me in the direction of the server stand without saying anything? A little rude but overall a great experience anyways, we brushed it off as a bad day for her and never had an issue since‍ read more

Coconut shrimp was an awesome appetizer! Scallops & shrimp dishes were great!! Can't wait to return!

Food was amazing. The sever was very busy so refills were had wait little bit. Ambiance was positive and upbeat.

Came in to place a to-go order this evening. Was told that the kitchen and bar were closed at 9:30. It was 9:25 when I sat down at the bar. They refused to take my order as well as the order of a lady who walked in 2 minutes prior to me walking in. Then as we were walking out the hostess told me to "have a good night" as she laughed with the bartender. Horrible service. read more

Great food for what it is. It comes out fast. But it's sometimes overbooked and a bit too soft for crab legs. Kids loved the fried options. All around plan to try again. read more

Quick to be seated for 6, probably just got lucky! Our waitress was attentive and ready with recommendations. The food is delicious and worth the money. I had the mini boil with snow crab, boiled eggs, corn, and potatoes. There's a full bar, sports on television, good lighting, and fun music. I've declared this my new birthday dinner spot!! read more

Mariah was a great server. Food was good, nice portions. Calamari was very good, not rubbery as most calamari is. Catfish was just okay, sweet potato fries were good & so we're the Cajun fries. read more

Hook & Reel Cajun Seafood & Bar - Catfish and sweet potatoes fries. - Seafood Near Me - LUBBOCK, Texas

Food was amazing, service was better. Had a spicy boil that was wayyyyyyy hot. Loved it! Had a minor service hiccup but you know what? No one's perfect. what matters is that they handled it immediately, professionally and to my satisfaction. I'll come back again and again and again. read more

Hook & Reel Cajun Seafood & Bar - Seafood boil with hook and reel seasoning, fire spice - Seafood Near Me - LUBBOCK, Texas

Amazing amazing amazing so delicious. Service is always good and I love the variety of seasonings!

Absolutely the best food and service. I can't handle too spicy and ordered the mild crab legs. Oh my gracious, they were delicious! Thank you Hook & Reel for a delicious meal and great first time experience! read more

This was our first time at Hook and Reel. I was pleasantly surprised the food was really good. Growing up on the gulf coast I never eat seafood in Lubbock. We ordered a boil bag with head-off shrimp and snow crab. It was served in a large plastic bag with all the fixings. Our server Hunter made the whole experience. Since it was fathers day they were really busy and we had to wait a while for the table (to be expected on a holiday). Once we were sat we were promptly greeted by Hunter. He was happy, energetic and attentive the whole experience. He educated us on the menu, gave extra attention to Our six-year-old and checked on us often but not enough to be obtrusive. The restaurant was clean and did not smell like seafood when you walked inside, it was trivia night so we had the bonus of some great music. I loved that they had a triple sink area outside of the restroom to wash your hands throughout dinner. We will be back. Great job, Hunter! read more

Hook & Reel Cajun Seafood & Bar - Crab and shrimp boil bag. - Seafood Near Me - LUBBOCK, Texas

We came in this evening, super excited for crawfish season.. the crawfish was extremely over cooked, lacked flavor and super chewy, as well as the crab legs were flimsy and hard to get the meat. The crab seemed to lack alot of meat and it was not worth the trouble. I give it two stars only because our waitress Phae was amazing and so understanding! she was very helpful and attentive to our table. hopefully others have better experiences although we were very disappointed. read more

My wife and I ordered the fried fish and shrimp baskets andwould've been better from Long John Silvers. No flavor, no seasoning. Could've been better. read more

what can I say about this place that could describe my time there. I went Friday night with a few of my friends and our bartender Ava was amazing. She was very attentive and nice. She refilled our drinks without us even asking. We would have a need of something and she seemed to read our minds and would have it without us even saying a word. If I could give 10 stars I would and it was all because of Ava. AND the food was top tier. read more

The food was okay, the service was so-so. The decor was great. I went in for a late lunch/ early dinner. All said... it was really only okay. read more