I would give 5 stars but we had a couple bumps in the road which in the end was made right. So I have no complaints. I like Anthony one of the acting Sales Managers there. He showed empathy regarding our problems and gave us the reassurances we needed to feel good and comfortable. Good job. read more

My trunk latch broke on a Thursday evening just as the dealership was closing. I called and Jason Ross told me to tape it shut with painters tape and come in the next morning. He took care of the problem and had me on my way in 30 minutes so I wasn't late for work. Best service ever! read more

I would definitely recommend Horn Kia for a service repair. I had a issue with my Cadenza that was not being addressed at another dealership. Gordon at Horn Kia worked with the corporates Kia and finally got it fixed after a year and a half of frustration. Thx read more

my mom got me a car from horne kia when I was having a hard time I my he got a 2011 but when wew took it to the shop after it need shocks brake roders and cliper and has an oil leak horne kia say we sell as is we cant do anything for u read more

Service department did their job well, and Josh was an excellent, helpful, and informative service adviser. If you need to get work done, I recommend working with him! read more

BUYERS BEWARE!!!!! Worst experience I've had buying a car ever! I had a pre-approved loan, I did my research on TruCar for the value of what I expected to pay for the car for my 17 yo daughter. Long story short, daughter and step-dad was told to leave because they did not like what I was counter-offering to buy the car and told me that I was "shady" and "committing fraud". When I called to complain to the sales manager, manage refused to give his last name...duh! it's on your website Mr. Messner! If you didn't like my counter then say so, a bunch of P*&SY! Worst dealership I have ever dealt with...not to mention they will not honor TruCar value and will tack on frivolous "extras" like an extended warranty on a brand new car that already has a manufacturer warranty of 10 yrs powertrain, and 5 yr bumper to bumper. read more

So when we bought our vehicle on a Sat, we took it in that Monday to have fixed (buffing out the scratches and replacing the tint). The tint was replaced but we ran into a buffing incident on Kia's end. The buffer burned through the paint of my hood. They told me my car would have to be put in the body shop to be repainted. It was a bit unnerving. But it was to be ready the next day by end of business day. Kia graciously gave me a rental which was a bit of a headache as I sat at Enterprise for a good 2hrs waiting on my rental (at no charge). Tuesday came, unfortunately my car wouldn't be ready as the paint was still wet. I was told it'd be ready by end of business day Wednesday. I was finally able to pick it up that early evening. I was happy with the result. Paint was still fresh and tint was still new where I was informed not to roll my windows down for 3-5days. No biggy. Crystal informed me my tint is under lifetime warrantly so if something should come about, I needn't worry. Cool. I then found a response from Josh B (mgr) following up on the status of my satisfaction and outcome, which was great. I did find a small "wrinkle" in my redone tint, in an inconspicuous place. But overall, I'm now happy with my car and have enjoyed it 100%. Kia has been great. I'm happy they fixed what was needed and provided what was needed (i.e. rental car). Thank you Kia read more

Horne Kia - This is the wrinkle (squiggly lines) in the redone tint. It's fairly inconspicuous, but I do want it noted since it is a brand new 2017. - Car Dealers Near Me - Gilbert, Arizona

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I hate to write this but not only has Horne Kia lost me as a Second time customer, they just lost me on maintenance as well. For the past three years I have been taking my car there for service and I have had nothing but amazing experiences. However this last time was the worst service I have ever received. I called for an appointment and talked to Mike. This is not the normal Mike that I'm used to. The good mike has been there for years and has a bunch of rewards. He's furloughed due to covid. But this new mike is a real piece of work. Called up got a Saturday 11am appointment. Got there and the line of cars was so backed up. So no one came out to my car to greet me. Again with Covid not thinking anything. I go inside and wait one guy asks who I'm waiting for I say mike and he calls him. Wait another 10 minutes while mike deals with this one chick, at this point the other two guys are sitting there doing nothing. So mike gets done I give him my info and he goes over what needs to be done twice. So now we are up to three times that he has asked What's wrong with the car. So I had over keys he says that's it's going to be 2 hours. Ok so I leave and go with my dad to his house. Two hours later mike calls and again asks what needs to be done with my car. At this point I'm pretty pissed off. It's now been two hours when I was told my car would be done in about two hours and you're asking me again what needs to be done with my car? I feel like I just left my car in the most incompetent hands. So I explain to him that my AC is not working and I do have a warranty on the car he says that it will need a re-charge for $136. I approve the recharge. Another two hours later I get a call saying my car is done and that I can come pick it up. So I drive back down with my dad to get my car when I walk in Mike again asks why I brought the car in it. This is now the fifth time I have told him that I needed my oriole changed, the AC is not working, and my muffler was rattling. He then tells me that the muffler was fixed. That the AC just was disconnected. And my oil change was done. He charges me for the oil change and I leave. The next day my AC stopped working again. So I called up Horne Kia And ask them what was done to my AC. They said they had to re-attach the connection. I told him that it was not working again. What makes me very angry is that I drive 70 miles to Horne Kia to get my car taken care of and it's not taken care of. On top of that I have been working with one of the sales people to possibly purchase a new car. The sales person is no longer talking to me. On top of that now it is 100° outside I have no working AC and in my line of work I am in essential worker so I do not have time to drive 70 miles to Horne Kia to get something taken care of which I approved to have done which is an AC recharge and this piece connected again. On top of that I feel like my oil change was not properly done because I have engine shaking now. I would like someone from Horne Kia that is above the maintenance manager to contact me back and tell me how we're going to make this right. At this point I will not be purchasing a new car with them and I'm starting to loom elsewhere for a new vehicle. If Horne Kia reaches out and makes this right I will be more than happy to update my review. read more

Michael Freeland is my service advisor and has always done an excellent job of keeping me in formed on the status of my vehicle. He always gets me in and out in a timely manner and keeps me up-to-date on the status of my car service. Horne Kia is not the closest Kia dealership to my house, but I drive an extra distance because of Mike's excellent service. read more

Take your time and go to any other Kia dealership. Don't let the technicians fool you here they are not professionals and can not diagnose simple issues with your car. It took me 4 trips and paying their takes labor multiple times to have them basically tell me what the issue was, which could of been prevented earlier. When expressing my concerns to the manager Jimmy I just heard excuse after exclude on why it was not their fault and how they did not take ownership of the issues. I had to literally call Kia directly to file a complaint to get any type of assistance of a resolution. By far the worse car service experience I have ever add. read more

My husband and myself purchased a car thru kia 6/29/2018 my husband passed on 1/5/2020...we purchased credit life insurance thru kia horne via trans city insurance my vehicle is financed thru kia finance i have been trying since Jan 6th to get the lender portion of a form and a payoff sent to transcity kia finance the deceased department of kia finance received the paperwork on either the 27th or 28th of jan per kia finance. Per kia finance they have no way to contact the deceased department except email between myself and trans city we have been attenpting to obtain the information for almost 2 months with no luck all we want to do is get the vehicle paid off i have been hung up on i was told by a supervisor of kias call center there is nothing he can do when i asked for the ceo's name he refused told me i can look it up and hung up on me we have faxed we have called over and over again always being told that kia sent and escalated email to the deceased department and should have update 3 to 5 business days and its been 2 months they claim at kia finance that they have no physical numbers for deceased department and can only reach them via email and they dont get emails back from them the deceased department will only update account notes again i called today 3/25/20 got they same response there still hasnt been anything done and again they escalated email to kia deceased department my other vehicle purchased thru kia and went thru bmo bank is already paid off i dont understand how a company can treat a customer in such a manner i work for major bank in same field and it would never be tolerated..i have had to now contact an attorney to see if this dont get handled about filing a lawsuit i have done my part trans city has done their part and kia finance has not!!!! I have also contacted multiple news media today regarding this situation and the treatment kia finance has given me...I am going thru alot with the death of my husband and this company has added so much stress upon me..its ridiculous..you would think they would want to receive pay off and be compassionate regarding my situation but no absolutely not it has been completely the opposite kia finanace has been rude disrespectful and not helpful at all i will never purchase a kia again using kia finance it is a disgrace to the finance companies and to their dealerships read more

I own two 2012 Sorentos and recently had the transmission fluid replaced on both. I waited on-site for the work to be completed while enjoying fresh coffee (at 2:30pm, very nice). Jose, my service advisor, was professional and did not push additional parts or services. Very nice. I used discount coupons to offset the BS 10% "shop supplies" charges most shops like to tack on to the bill these days to mask the real cost of the service you authorize. Get on their mail/email list to receive coupons. If it wasn't for the shop supplies charge, I would have awarded 5 stars. read more

Place is a complete joke Alex doesn't wanna work , gets rude and wouldn't let me speak to the GM , they have no customer service will not ever recommend another one of my customers go here ! Ever enjoy read more

The service has always been timely and professional. What I did not like this time, was the service representative selling my wife additional services. I sent her to get an oil change and nothing else. I understand that there will be additional services recommended depending the on the vehicle's mileage, but these service should be offered at the time the appointment is being made and not at the last minute. My wife does not know anything about cars and if the representative makes it sound like it's very important she get the service done, she will end up agreeing specially since she cannot call me while I'm at work to confirm the recommended services. Additional services can be costly and throw someone's budget out the window if they were not planning on it. read more

Fast and easy to set an appointment! Oil change was prompt and Josh Kirby was excellent. Friendly staff & everyone is smiling! Always glad to come back for any services on all my cars(even my non-Kia brand). Very good at keeping me informed on preventative maintenance and making sure I'm aware of all factors that play into keeping my car in top notch conditions. Thumbs up from me! read more

Was trying to get availability and pricing from the dealer's internet director. I was buying the vehicle for a family member as a gift so really didn't need to test drive or get a sales pitch. Also, I have some physical limitations so couldn't sit in a dealership all day to get a sales pitch, haggle or TEST DRIVE the car....especially since it isn't for me. Just give me a price . I have purchased 3 cars online without ever seeing/driving the cars. I ended up putting a deposit on a car at another dealership last night that may be more expensive than these guys....but at least they gave me a price and delivery date. Not sure why this dealer has an internet sales team if they won't sell a car over the internet. read more

The Kia car is very good for warranty, but the engine is not that strong liked others cars: Toyota, Honda, Nissan, and other Japanese cars! I am consider to buy it because of their warranty, but I am not making my decision yet! Right now, we have a few Toyota cars and they are still driving very good and we are loving them! Maybe, someday we might consider for the Kia because of their long term warranty! I highly recommended, if you think about the long term warranty!!!! read more

Everything went well other than the shuffle situation being late picking me up. Andre was very professional & knowledgeable and explained in detail what the possible problem was with my car. I'll definitely bring my business back to Horne Kia in the future. read more

Okay to start off, the advertised price on the internet is not what you will pay. There are multiple rebates that are not talked about. You have to be a recent college grad, served in the military, and, not or, be an uber driver. If you somehow qualify for those, you still are not going to pay the price advertised, but you are within $2000 as they add on paint protection?$800 window tint$800. Down the street it's $150, and something about Kia paying you money if your car is stolen. Not an option to decline as they put it on all cars. In all my years I have never come across a dealership like this. I did purchase, but only because I am in sales and appreciated the time my sales person spent with me. But I certainly don't feel good about it. BTW, the finance guy has zero customer service skills. read more

We scheduled our SUV in for maintenance for a tire that was losing air and the sensor was coming on regularly so we guessed there was something wrong with the tire, which nothing was visible upon inspection, however the tech found two nails embedded in the tire. They removed the nails, filled the holes in the tire and it is good as new. We are regular customers and they did not charge us for the service of fixing the tires. The technician also did a safety inspection and found the battery i had purchased under two years ago was needing replaced, which i did not know, and they found it was still under warranty, so no charge either. It was nice to know that the technician was looking out for our best interest and safety, and not having a bill for this appointment was great. I have all of my maintenance and detailing services at Horne Kia since they are thorough, professional, detail oriented and really do care about their customers. Thank you, Brian from Chandler read more

I was able to make a same-day appointment, and the service was performed promptly and completely on time. That said, I still find it somewhat incredulous that a prime dealership does not have the facilities to wash/detail vehicles brought in for service. Rather, they give customers a "credit" towards that service at a local car read more

Josh Kirby is top notch and gets 5 stars. He is the only reason I go to Horne.

I had a homelink mirror installed. The auto-dimming did not work. I went back and they fixed the auto-dimming, but the wired it up to the wrong indicator light, so it's still not installed correctly, but, the auto-dimming works so whatever. read more

I recently financed a 2018 Kia Stinger from this dealership, oh probably about 1 week ago and had recently signed the final loan agreement just yesterday. Turns out the credit union they got the agreement from, Bellco credit union which is currently based in Colorado, has very poor consumer reviews regarding loan transactions such as online payments and late fees. Many customers who have/ had an auto loan with this lender have reported being dinged on their credit for "making a payment late" when most, of not all, state they paid at least a few days before the due date and on top of that they receive late fees that they are obligated to pay for due to the customer service at Bellco being horrendous in regards to providing reasoning behind these situations. On top of all of this my credit is pretty good being over 700 and still ended up having to finance it for 7.44% APR. I understand I signed for these terms but I emailed Wayne Zapata, the financier on this deal, about this lender the same day I signed and got no response. It's been 24 hours since I emailed him and still nothing. The fact that they partner with such terrible lenders is mind boggling to me and with that being said I will never go through Horne Kia to finance a vehicle ever again. You guys are pathetic for trying to scam people like this. read more

I'm honestly shocked at the three star rating for this location! I came in on Saturday with my parents just simply looking at cars, because I'm a new buyer, and this would be my first car. We were greeted on the lot by a friendly, older gentleman named Eric. He asked what we were looking for, and we were upfront about merely looking, and not buying. He asked who the car was for, and I mentioned that it was for me, and that I was a first time buyer. He asked what my budget was, and I was super honest and said that I had no idea. I was driving an '01 Ford Focus that has 118,000 miles on it, and was literally being held together by clear masking tape. I just wanted a reliable, realistic, functional car. He walked us over to the used car lot and was very honest about all the cars "this has this mileage" "this one will last you this long" "this is similar to this" and just being all around very helpful. We found two used, pre-owned, cars that I absolutely fell in love with. One was a manual, so that option flew right out the window. The next was a White 2007 Toyota Camry XLE. I have a friend who works in a car dealership and owns a camry himself, so I figured it was a good car. The Camry is now 10 years old, and doesn't even have 62,000 miles on it. It was beautiful, inside and out, and I was trying to contain my excitement, and play hard ball a little (I am my father's daughter). Eric lets me take it on a test drive, and let's my dad come along, because I was nervous as could be driving a car that was not my own! We get back to the dealership, and I cannot contain how smitten I am with this car. I was already naming it. We huddle in the super nice lobby with our complimentary waters and snacks and trying to think over the car, even though to me it was a no brainer! We looked up the make and model on Kelley Blue Book and saw what it normally runs for. We countered with an offer, which they met and exceeded our expectations on the car. Eric was very thorough and let me know step-by-step what I was going through, and kept telling me about his daughter and how she was in the same shoes as me (which is a good selling tactic, but it was clear he was being genuine). When it came to the financing department, we were helped by a gentleman named Wayne, who was all smiles, very polite, and super easy to talk to. He walked me through every bit of paperwork and re-explained things countless times to make sure that I understood fully what I was signing and agreeing to. He made sure that I made the best out of the situation, and that my monthly costs wouldn't go up too much with some upgrades (my monthly cost actually ended up coming down!) All in all, I went just to look and left with a nearly brand new car. I love it, and couldn't have been happier with my experience. It was a VERY long day, that went by as smoothly, quickly, and efficiently as possible. I hope I don't have to go again soon, but I definitely know where I will be returning! read more

I had a 4 pm appt. I met my advisor, Andrea, who was very helpful and curteous. My car was taken for an oil change within minutes of me arriving. Andrea came to me with some concerns they had about my vehicle without any pressure to get these items serviced at that time. My vehicle was done within the time frame he said it would be. They have a nice waiting area for adults and children, which made it very nice for my 4 year old. Overall very happy with the service and price. read more

Firstly I wish there was an option to choose zero stars. I purchased a Kia Soul a year ago and have been regretting it ever since. I was only at the dealership for an oil change but the saleman followed me around and was trying to get me to look at new cars and convinced me that because me warranty was almost expired that I would screwed if I didn't buy a new car. The salesman first promised to keep my payment the same as they were for my old car. We looked at vehicles and found one the same model just a couple of years newer. Then the salesman pressured me into a higher down payment and made me feel very uncomfortable. When it was done I had to drive back to the dealer multiple times because they had to recomplete paper work or they "lost" certain documents. I wish had listened to my gut because I never would have signed the papers. But he brought a manager over, it was a high pressure deal and I felt like I couldn't leave until I bought the car because they had taken so much time to check on financing and "help me" despite that the payments were higher than they promised. Now I am finding out that I was oversold and now a year later I am upside down in a car that I am unable to refinance because of my loan to value ratio. Now I really am screwed. The salesperson told me over and over that with my credit I could refinance in a year and get my payments lowered. I feel scammed. This was the worst experience I i have ever had. My last Kia I purchased from Earnhardt Kia, that experience was an absolute dream compared to this. I recommend skipping Horne Kia and making the drive to a better dealership where they don't pressure you into making financial decisions that will screw you over for years to come. Go anywhere but here. read more

Overall best experience I have had at a dealership. I took my car in for an oil change and it ended up needing more work but Jason hooked it up and made sure I was well taken care of. Had my car done within 2 hours despite all the extra work. I really appreciated everything he did! read more

Bryan and Dalton are the best service technicians in the WORLD! Thank you! Casey you have a GREAT TEAM! read more

Needless to say within this last year, I have been to this location multiple times for regular maintenance things. I drive a 2014 Kia Rio with almost 85,000 miles on it. I go to school Phoenix which is quite the drive, so between the 5000 interval service, replacing breaks, belts etc. I've had my fair share of time here. This place amazing!! Jason usually helps me every time I'm there for something, but I've been helped by Mike, too, and I cannot recommend them enough. It's always fast service, understandable wait times, and good pricing. They have a nice lobby with coffee and water available. The bathrooms are always clean, which is something that can go underrated. They have a nice seating area with HGTV always playing. The service members will come out and update you on your car and give you a rundown of things that need to be looked at or replaced. If you need a car service, I'd recommend this location! read more

Taken my 2016 vehicle back here 6 times within 2 months, because they can't seem to fix the problem with my AC. I wish I could go elsewhere, but the warranty forces my hand. This last time I took the car in, the manager has the audacity to tell me that they can't fix it, because they can't recreate the problem. So I had his mechanic ride with me, and agree that the AC isn't working. The manager calls me the next day, stating that the problem can't be recreated. I had to remind him that it was recreated the day before, in front of both me, and his mechanic. The manager has a major attitude problem, and belittles the customer. No wonder the ratings are so bad here. read more

Just purchased our new Kia Optima on Tuesday. We met Al Burke a few weeks ago on a Saturday evening when he should have been headed home for the night. My husband and I had only stopped to walk around the lot, as we knew the dealership was closed. But....much to our surprise, Al was on his way home, but he took the time to answer questions, and took us into the showroom and let us look at the inside of the car. We went back to purchase our car from Al, received exemplary service and they worked with us to get the deal that we needed. We would not hesitate to recommend that you purchase your next car from Horne and Al Burke. read more

We had the worst experience ever at this dealership . We came to the dealership with pre-approved financing and it should have been a smooth transaction, but it was anything but that. Our salesman Chris was amazing, but his boss Anthony was rude and condescending. He would treat you like you are stupid and can't do simple math. Needless to say, we left without the car. If you want a Kia, I would drive to Tempe Kia, they know how to treat their customers. read more

I can't say enough about the professionalism and complete attention I received from the GM Kylor. This GM went above and beyond to ensure I received A1 service. Don't hesitate to go to Horne Kia. People whom stereotype salesmen as dishonest, speak to Kylor's sales team. Thank you! Wendy and Barb gave great service as well!! read more

Do not believe when it is priced at final price the you go to purchase the car and all of a sudden there is dealer add on for window tint and paint protection what a scam to get people to come in and it was 2,300 dollars what a joke I hope they go out of business. Now the general manager Josh B writes a comment to my review brining up about the tax , title , license and dealer documentation fees to make that seem what my complaint was about that was not the issue it was 2,300 dollars on top of that that brought the price of a 12,999 car to over 17,000 that's the scam read more

These guys are killer. My wife and I have been looking at purchasing a Kia Soul for a while and the team here at Horne Kia (shoutout to Michael and Britt) have been nothing less than stellar. If you want a Kia, and why wouldn't you, definitely come here. read more

I went with an auto loan approval from my bank, to which after choosing my car the dealership would forward banking info to my bank to get the money. Basically filling a paper and doing purchase agreement and title and my bank would fund their bank within 1-2 business days. They refused to do business with me unless I ran my credit again through their financing department, and they said that exact verbiage. With approval, I even offered to give a cash deposit as they wait for funds and leaving the vehicle there, and they refused my business. As a company who takes pride in working with USAA as a bank, this is absurd. I talked to both Al the head of internet leads and Sean in financing who both rudely interrupted me multiple times as they wanted to reiterate that this dealership ONLY does business when THEIR fiancé runs credit again despite my approval from bank who has ran my credit already. I have never been treated more poorly and talked down to as a customer trying to give you my money. At one point Al called me a liar and pulled his personal USAA bank card out of his wallet and waived it at me?? Talking with other dealerships and my bank, my approval is near equal to a cash offer despite waiting for my bank to send the funds. The lack of communication skills, honesty, and willingness to make a sale has me wanting to leave this review. I can't believe I have full approval and a car I want to buy and ended up at a dealership refusing my funds. read more

I got in for a oil change right away and very well taking care of. Thank you Horne Kia!

Buying experience wasn't all that great to start with. Had an appointment with one person to be told he was off that day. Got another sales person and she was friendly but as most sales people are very pushy. Fast forward 9 months I get a letter about an update for the moter in my sorento. I call make the appointment for Saturday at 11:30. Letter states appointment should be about an hour so I figure hour and a half at most and decide to wait there since my bf was at work. You are assigned a service person they take your keys make sure the info is correct. He made a joke about me not looking like the name listed first on the info. My bf and I bought the car together so he is listed first. I told him I asked to have that fixed last time, clearly didn't happen. He talks to me we go test the battery because that's what they do. He takes my keys tells me it'll be about an hour and where the waiting area is. 1pm rolls around which is the hour and a half mark. Should be finished anytime. Wrong. My bf messages me and tells me he recieved a call and voicemail from kia saying the car was ready....I physically walked in to the service department, handed the gentleman my keys, went outside with him to test my battery and turned down the shuttle service they offer. I did all of that in person. I never left the waiting area. I never recieved a phone call. I was never told by anyone in the facility or approached by anyone to tell me my car was done. My bf recieved that call and voicemail at 12:54pm stating the car was done. Mind you his voicemail clearly says in a male voice you have reached **** leave a message. The only reason the service rep came to get me was because my bf called them and told them I was there STILL waiting for them to come get me. The rep also tried to argue the point of how long I had been there and that these things take time. I know they do and that's why I was understanding about an hour and a half, which is the amount of time I would have been there had they not forgotten that I was there in the waiting area where they put me. The person who physically came into the building and handed my keys over. I have yet to recieve a email to review my service like I would normally have gotten. I'm assuming they don't want my opinion. I was given an answer key for the review which if I ever get the review they will not be the answers I use. read more

Buyer Beware! Found a minivan on internet listed at $8,999. Sticker on van reflected $12,000. Told they would accept the internet price. I asked what would happen if someone didn't go through the internet. Manager stated that they would be charged full price! Brought car to be checked by independent service station (thanks Judge Judy). They found a number of leaks which would cost $700-$1,000 to fix. I told dealership manager that I would be willing to pay their price, not inflated price, to correct problems. They refused. First final cost included additional $495. to go to the DMV and complete the documents! Also added on about an additional $400. for items already in car and not requested. Bottom line: from a starting price of $8,000 to a final price of $12,000, Now I call that "bait and switch ". read more