Food is always better in the restaurant. I stopped in about 9 pm.i was welcomed and encouraged to eat in. Last time i ate hete it was for delivery, the food is even better fresh. Clean place, good people. Can't say much more read more

Very quick and tasty food. I definitely plan to order from here very often in the future

Not a horrible but also not the best experience. I got the Singapore Mei Fun noodles and crab Rangoon. The crab Rangoon were pretty tasty, but the Mei Fun noodles were a little disappointing. I will say to be fair they have a nice selection, so I'm sure they have other options that are delicious. This experience was okay, but I'd like to probably try something different next time. read more

Don't let the 2.5 stars deter you! This place is good! We have been a few times now. Consistent all times! The honey chicken wings are amazing! Everything is always so fresh and hot! Sweet and chicken is great, orange chicken is really good and their rice and lean regions are great too! read more

Great food service and overall yummy and fast I love hot wok and when I am tired it will always by my number one go to Chinese joint lovely people read more

The food is always fresh and the staff are helpful as well. This is our go-to Chinese take out restaurant.

This is one of me and my husband favorite places to eat from. We've ordered from here multiple times and always get the correct order. The food is very good highly recommend. read more

Cashier not listening to customer, chatting with coworker. Only received 1/2 of order . There are better places to eat . Will not be returning. read more

Customer service was horrible, rude staff. I ordered the shrimp and broccoli and the rice was so sticky I had to throw it away.

So very impressed with the steps they have taken during Covid-19. Built a small area inside door that is totally sealed. You call in your order and when you show up they have a different number to call to get your order. Put credit card in the slot or money in the box and they will put your food in the box and you can get it out. I watched him take my credit card then put hand sanitizer on before he picked up the bag that had my food in it. Ok now on to the food. Was good and fresh fried rice had good flavor, as did the other dishes. read more

Very suprised by all the negative reviews. Service has always been good, as well as the food. I've been there many times and without exception I have no complaints. If you go for pick up and act ignorant (which I have witnessed several times) you will be treated as such. ""Do unto others..."" I'll be back, will and have recommended this place to others. read more

Terrible service. I picked up food on 7/22/2020 and the guy with the red shirt barely spoke to me. Instead of greeting me or asking me what I ordered, he continued pointing to a sign that displayed their phone number for placing takeout orders. When he finally heard me saying that I was picking up an order, he kept tapping another window where they're taking card payments through a small cut out in a make shift plastic window. Good customer service will give you long term loyal service. I relocated from Northern Virginia where they actually treated their customers with respect. I will drive a longer distance for good customer service and service providers who treat customers with respect. I will not order from the restaurant and will not recommend this restaurant to my family and friends unless they change their service approach. read more

They take call in orders but when you call the guy that answers the phone is super rude and rushes you I guess they make so much money they Don t care read more

Hot Wok - Hot wok - Chinese Near Me - Jacksonville, Florida

The food is good and has a good pick time but the food is too expensive and they have you on hold for 30-20 just to rush you off the phone.

I call to pick up all the time , they always have my order ready when they say and are very kind during transaction . Food hasn't disappointed me yet read more

Found a maggot on my broccoli they called the police just so I can get my money back they were rude about the whole situation I'm a truck driver stopped in to get me and my wife some food and looked down and saw the maggot people please watch your food read more

Hot Wok - Found a maggot on my broccoli the police had to be called for them to give me my money back I would never eat here again - Chinese Near Me - Jacksonville, Florida

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Posted on the door closes at 10pm. The mindset here is closed at 9pm. Rushed me placing my order. Wanted dinner combo they gave me appetizer. Said no biggie I'll pay for the rice I just want it with my order. I was told no and next time order it (which I did in the beginning). I guess I didn't look like the write a review type. No worries I'll use this time to go work on that rice I'm missing. Better for them to worry about the patrons their losing. read more

I frequent this spot more than I should. The reason being is the service is so rude. But the food outweighs the rudeness from staff. So if you don't mind some funky little attitudes then this is the spot for some good Chinese food. I have never been disappointed with the food. Cooked to order on the spot. I recommend the shrimp egg rolls. read more

Ordered veggie lo main was told no mushrooms, I am very Allergic to mushrooms, got home and it was full of mushrooms. Called and the girl said she was very busy and hung up on me. read more

Great food great service,overall great restaurant sanitize very often and where masks.Everything is delicious

Well I figured I'd give this place another shot as it's been a while.The owner still has their children camped out in a small 4 table restaurant. They are either occupying one of the 4 tables while the other minor child is answering the phone and running the cash register.Also their bicycles and scooters are inside the front doorway leaning against another table to be tripped over.I hope they have insurance. read more

Always yummy! We live down the street and it's always hot and good quality! I'm shocked at the negative reviews this is our GO to place yall! read more

Disappointed with the chicken wings. I was craving fried chicken and decided to get it from here since I always hear customers order them. I won't be getting them again, very bland and taste like they were fried in old grease. They are wearing mask when taking your order and handing it to you but no gloves. Don't understand why they do not have gloves on while preparing food, also, will take an order, ring it up, handle money and go straight to prep area to start your food. Think I will take a break from them for awhile. Hopefully, they will read this and change their procedures. read more

Above average tasting and quick. Doesn't look Like it'll taste good but it does and decent priced

As a transplant from Chicago, I had in the last two years almost given up on finding decent if not good Chinese carry out. Most of the places I've tried have all the same sickly sweet fried chicken chunks that all seem to taste identical no matter what you order, and no matter how many chili peppers are next to the dishes name nothing is spicy enough to offend a toddler. For some reason my gut told me to take a detour tonight, and I found myself facing yet another dissapointing chinese take out or Subway. I am soo happy I chose the take out. It's still the Americanized chinese menu, but the food is on an entirely different level than the other local joints. The Singapore noodles burst with enough flavor to make me sit up and take notice, and the mongolian beef was as good as any I've had in Chinatowns across the country. The store front is very clean and well lit, the counter help spoke excellent English, the portions were generous. If there is anything negative I can think of it's that this place isn't closer to where I live, lol. Seriously, If you're in the vicinity and want what is by my experience some of the best Chinese carryout in the Jacksonville vicinity give these guys a try, you wont regret it. read more

The food is hot and I used to enjoy the veggie lo mein, General Tso's chicken and wontons. However, I went here one night and there was a man standing on top of the food prep area scrubbing something on the hood while I was reviewing the menu. I figure this was a part of their nightly cleaning procedure but found it to be unsanitary to be done during business hours since there was food being prepared within the same area. It is the closest to my home but because of this I cannot eat here anymore and I just go further down Dunn avenue or stop before I get home when I want Chinese food. If they can do something as unsanitary while a customer was in the store and there was food present it made me question the cleanliness of the operation. I eat with my eyes before my mouth. For me that not only applies to the presentation of the food but also the conditions of the restaurant and the staff. read more

Theses people are not nice very rude.... and loud you order by phone and they never make it you get there and they make it they never ask for your name say use phone number... get there know phone number can't find order say I'm very busy wait 1-2 minutes You won't ever get our money again after a while you won't any customers see how busy you will be! read more

I've ordered take from here several times because they are one of the few places that I am able to order Mei Fun. Today I took my two grandkids there hoping to order lunch. There was one person working in the kitchen and a female at the counter who was talking on the phone when we entered. Not only did she not acknowledge us but terminated that call and made two more while we were standing there. We left during the 2nd phone call. Very rude and unacceptable read more

I would not give them one star for service.. The food is typically delicious. But for the second time it has taken almost two hours for a delivery and this time when the guy arrives at 9:50 PM he drives up to my driveway and beeps the horn for me to walk outside at night. Then when the food is opened it is greased soaked because it was made way earlier than it was delivered. Sad b/cuz no one else around here delivers. read more

Stopped by this little gem tucked away in the Dunn Village shopping center at the intersection of Dunn Ave. and New King's Rd. We had the Singapore noodles, Lo Mein and Kung Pao chicken. All were delicious, served quickly and piping hot. Most of the customers were getting take-out, but we ate in at one of their four tables. Really good food and friendly staff! We will be back to try other items on their menu. read more

The food is good as American Chinese food. The service is a bit choppy as the lady thinks everyone calls in; if she has several call-in orders. I also don't like how she helps out in the prep area in between taking orders and money but I'm pretty resilient and I get my shots on the regular. read more

If I could give them a 0 I would. I stopped here on 4 Jun 19 and ordered food. While I was waiting I noticed a roach crawling on the floor. I asked the cashier to cancel my order and give me a refund and she refused she said order was ready and they don't give refunds. I told her they have roaches and she claimed it came from outside. I don't think so ... that sucker came from the counter and was crawling towards the door. I didn't get a refund but did report notify the health department. read more

My favorite Chinese food joint! Friendly and fast service. I love shrimp and snow peas. Dinner or lunch combo are reasonable price and good portion. Sweet sour chicken combo is my husband's favorite. You can't go wrong no matter what you order. Everything so good! read more

Its really more like a hot mess. Go anywhere around Jacksonville and you'll find another hot wok. Same menu, same service, this one is just more clean then the rest. ( could be due to the lack of foot traffic coming in here) food wasn't greasy... Which equates to oil heated to the right temp. The crab regions were fair. If you want chinese..this is your place. Want a Chinese food experience go somewhere else. read more

We all know that Chinese restaurants can have a bad rap, not being clean, roaches, and worse. But i can honestly say that you can take a white glove to this place! It has an open kitchen that you can see all the way to the back wall, and is always spotless. I live 2 blocks away so my husband and i frequently eat here. The food is also top notch and the staff is always friendly and willing to go above and beyond with a smile. We are very picky about our food and can be demanding about how it is made. They never give us grief about making our food in the special manner. If i could give them more stars i would! read more

Ordered for pick up. Food was great and ready on time. Lady I ordered from spoke perfect English and easy to understand. She knew the menu very well. Clean store. Friendly folks. read more