A wonderful breath of fresh air on your stroll of South Beach. Gorgeous hotel and lovely bar off of the lobby, where the cocktails are top-notch. Cocktails taken to the 2nd floor pool deck = Ocean Blvd viewing at its finest! read more

Hotel Victor South Beach - Bar - Hotels Near Me - Miami Beach, Florida

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This is a relatively new modern looking hotel the smell is nice and it is really cool inside the rooms themselves are also really well styled and the bed was very comfortable the reception workers were also very nice when giving us seats for the beach it is a really nice hotel in general. read more

Great location for walking to beach, food & sightseeing. Stayed one night to board cruise ship the next day. Hotel staff were very nice and accommodating. Room was clean & pleasant. Laura & Enmanuel were so kind to acknowledge my birthday with a bottle of champagne & a lovely flower. Will stay here again next time we are in town. read more

10/10 the best hotel on ocean drive. The ocean/pool view. The pool with free cabanas. A bar and restaurant on-site to beagle to get drinks and food by the pool. Only place I would recommend to stay that is nice with nice amenities right on ocean drive and not overly expensive. read more

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So let's talk about one of the Top 10 restaurants in South beach, Hotel Victor has it down to a science. I ordered the bacon eggs and avocado with French toast on the side ( I'm a pig Ik but I work hard in the gym so it's fine ). The sandwich was well crafted, the French toast was beautiful and it tasted 10/10. I couldn't recommend a better place to visit in the area. It was amazing For a reasonable price. Service was great and the hostess was fine as hell read more

Hotel Victor South Beach - French toast - Hotels Near Me - Miami Beach, Florida

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So, anyone here a fan of Formula 1? Or NASCAR? If so, you know races are won or lost in the pits. The driver is important but the team is crucial to winning. Same thing here at Hotel Victor! And what a world class team! We began our vacay with beautiful and charming Laura at the front desk. She cordially and graciously welcomed us, upsold us on a room upgrade (ye$ plea$e - worth every penny) and gave us tips on what to see and where to go here in South Beach. At every coming or going we were greeted by name by gracious staff (Ann, Veronica, Ricardo, Emmanual) who asked about our stay and ensured all was well. The house is spotless, the room crews affable and efficient, and the associated restaurant offers a 15% discount! All things told, the Hotel Victor takes the Checkered Flag! Many thanks for a great stay - and see you next year! MW & KW read more

Location, location, location!! Hotel sits right on Ocean Avenue & 12th Street pretty much in the center of all you'd ever really want in South Beach, and next door to the Versace mansion & restaurant. For an old hotel, it's age is showing in the finer details like carpets, grout lines and oddly configured rooms but it definitely had a lot of charm where it really counts, and the staff was top notch especially Mykel who runs front desk and went above and beyond. Strangely all the mirrors in bathrooms are super high and hung recessed back from the sinks making it incredibly challenging for anyone below 5'5" to properly use the mirrors. The interior designer must have been really tall or all mirrors were an afterthought in design!! The mirrors actually remind me of those flimsy dorm room mirrors which stood out as strange to me because the rest of the interior design was tasteful Art Deco with large marble rain shower/bath tub and stainless fixtures. In my case, I needed to get daily eye contacts in an out so Mykel went on a scavenger hunt to find a vanity mirror which was so appreciated. Seems like a small thing but it made a huge difference when could see on my vacay! Also upon check-in, the manager noticed it was a birthday celebration so sent up Sparkling wine and fresh berries to the room - a very thoughtful gesture that made the welcome special. They are generous with providing cold bottled water in room and to take to the beach because it is insanely humid there! Towels, beach chairs and bikes also available upon request to use and return to front desk. There was a Lavazza coffee machine in the room which at first I was excited about but for the life of me, I couldn't get it to do anything but run water all over the console and dribble three drops of coffee into the mug so I'm guessing it was probably broken. I run on coffee soooo gratefully they had a station set up by the lobby elevators for coffee and tea daily each morning as well as individually wrapped green apples to take on the go! They have a full spa and meditation center tucked away on the lower level, but they won't allow you to use without an appointment and no photos allowed. It was very tranquil and I didn't book in time to use it this trip so I'll have to plan ahead another time. The pool area was beautiful and was open daily until 7pm. I kind of wish it was open slightly later because it would have been nice to chill there before going out for dinner and after a day at the beach. Cest la Vie! Overall it was a great convenient place to stay and I felt relaxed in this atmosphere. Word to the wise: SoBe is a bit rowdy and loud but once inside the hotel it was peaceful and I got the rest and relaxation I wanted so mission accomplished! Until next time:) read more

I would give this hotel a zero if I could. No parking. Try to force almost $50 valet on you. We booked through booking.com, and when we arrived, the front desk said that we owed money and needed a card, but we paid in full on Booking.com. We left to contact Booking.com, and when they tried to get ahold of the Hotel to straighten it out, nobody would answer. We ended up sleeping in our until time to arrive at our cruise terminal. Would not recommend this hotel to anyone unless you like driving 16 hrs to end up sleeping in your car. read more

The rooms are run down, everything felt dirty, no food, no room service, super unfriend and unhelpful staff. It has to be one of the worst hotels in South beach. Impossible to even complain about the condition of the room because there is no one to talk to be a check in person who has no information and refuses to listen to any issues with the rooms. Its also under repair so my room was super noisy with the construction. Neer seen anything like this. read more

Doesn't look like much when you walk right by it but it's one of the best hotels I've stayed at while visiting Miami. It's right on ocean drive so no need to get a car. I love this hotel because they were very accommodating and had beach chairs, towels, and bikes. The hotel room we stayed on had a beautiful view of the ocean and when we walked in the room was very clean. Right next to the hotel was the House of Versace which was very convenient for us during our stay. Perfect location for families or a group of friends to stay at! read more

Hotel Victor South Beach on Ocean Drive in Miami Beach is a great place to stay by the beach and in the middle of everything. I really like the location and atmosphere that they have created here. The staff here is very friendly and accommodating to make sure that you have the best stay. read more

Hotel Victor South Beach - Hotel Victor South Beach - Hotels Near Me - Miami Beach, Florida

If you're paying close to $600 a night you expect a certain level of satisfaction and this place is really not a good value. I wanted to feel indulged but this place was just not that. Left feeling ripped off especially as had booked this place for three days. The photos online are completely not accurate!! The location is central but the view is not as it appears online (mostly of a boardwalk from fourth floor) and would not call this resort level at all. Standard room, pool is very small and only 3 ft deep. Additional resort fee felt unnecessary ($20/day for towels)??? I mean, come on! Lots of basic things missing: no cups for coffee in the room, nowhere to hang towels, no private door to shower or toilet area in room. Room felt slightly aged, especially rug around the beds. Honestly the best thing was free bike rentals. Extremely disappointed overall and wouldn't come back. read more

Hotel Victor South Beach - View from fourth floor - Hotels Near Me - Miami Beach, Florida

Lauren was extremely helpful. Her knowledge of the local dives were spot on and she was very kind and caring to share with our fam.

"South Beach Boutique Hotel" is a risky search term; sometimes you get a winner, but more often you get something that makes you want to sanitize all clothing immediately after leaving. The Victor is a pleasant surprise. The lobby is reminiscent - in an amusing way - of a certain hotel in a Wes Anderson movie; a bit dated, though clearly started out as a top-notch place to see and be seen. The elevators and corridors to the rooms again evoke that Wes Anderson vibe. But then you open your room and find all kinds of happy surprises, that get better as you go along. My wife fell in love with the very unique and nicely done minibar, with a small fridge for waters. I liked the numerous outlets for my endless collection of things that need charging. The TV was a nice surprise; I think it had pretty much every premium channel on it. But the nicest and most unique feature was the bathroom. I hate to spoil it by describing everything, but it's huge, and manages to be both artistic and practical. It was honestly the most fun feature of the room. (Couples who like to shower together are in for a treat) There's a pool on the second floor which was just cool enough to be refreshing in the hottest part of the day. Lots of bed-sized lounges and we had no trouble finding one. The hotel restaurant (Sweet Factory?) has a good selection of reasonably priced and well-prepared dishes; having them poolside only made it more pleasant. At the pool, noise from ocean blvd can be occasionally annoying as the same stream of rented Ferrari and Lamborghini drive past every 30 minutes with a different tourist realizing they have just paid $500 to drive a supercar at 3mph. The noise is unnoticeable inside the rooms though. Victor is getting five stars from me for under-promising (with the staid lobby) but over-delivering with the playfully unique and comfortable rooms. It's a quality hotel with responsive service and I would especially recommend it for leisure travelers, as they will get the most enjoyment from the fun quirkinesses to be found here. read more

Hotel Victor South Beach - Hotels Near Me - Miami Beach, Florida

Clean rooms. Really lovely people at front desk. Nice location. Had a room with partial view of ocean -- which would be better if they cleaned the windows! Very grimy view. I know being by the ocean is a challenge, but clean windows when the view is The Thing would be a good idea. Rooms are hermetically sealed -- can't open even a part of window for fresh air and they are heavy on cleaning materials that smell a lot, very chemically. Suggest providing some capacity for fresh ventilation, and also go to scent-less cleaning materials. I felt most of the time I was in the room that I was being slowly poisoned! Public areas seem a bit "worn." Nice big desk in room, which is great for work and also laying out stuff. But the desk lamp has a weird flicker that is strobe-like and impossible to have on to do work! If I HAD to come back, I would but I would prefer to look elsewhere. But all of these issues are remedy-able. read more

We had the best stay here thanks to Miguel at the front. He made us feel welcomed, and he was incredibly helpful. All of his dining and activity recommendations were perfect. We were very satisfied with our stay and owe it to Miguel! read more

Hotel Victor South Beach - View from our room - Hotels Near Me - Miami Beach, Florida

The reason we selected this hotel during Covid was because the rules were easy to find on the website and said strictly enforce after looking at multiple hotels there rules we're not listed or easily found. When you go on vacation You're going on vacation their expectations you have minimum or maximum a vision in your mind or vibe you're looking for. After arriving to the hotel the beautiful airy ambiance of the lobby, Visibly posted Rules for Covid he felt comfortable. The check in process was complete chaos stating that each night needed to be paid for it separately having insert your card multiple times just to pay for your stay.Handed two bottles of water and no mention of any of the Covid rules but only the rules I need to be followed during the week of spring break with the curfew that had been implemented. Our room was clean and the level of cleanliness was perfect. Modern, sleek and spacious. The reason for a two star rating is due to the security and safety at this hotel yes it is on the main street for what goes on in your hotel needs to be controlled by the staff and it is a direct reflection of this hotel itself; it was utter chaos. From cigarettes found all over the pool deck for a non-smoking hotel. To people visibly smoking on their balcony. Blasting music from each balcony I'm screaming into the middle of the night well until 1:30 AM is a complete Nuisance. The hotel did zero about this, after calling it in, requesting it to be stopped. All a direct reflection on your hotel, and what you're going to attract. If I wanna oh hotel but didn't hear or would let everything slide this would definitely be the hotel I had selected but I didn't I selected this hotel based on the way they were approaching Covid and how they said everything would be handled. Zero enforcement of any rule covid or not. Pool closes at 7pm but there's a secret way to enter that had been shared multiple times. The other frustrating part is there have been multiple people who are not staying at this hotel using its amenities such as the pool, and drunk people stumbling into the lobby asking to use the restroom. This is a direct reflection on management and staff, and I would not stay here again based on these reason. read more

Hotel Victor South Beach - Hotels Near Me - Miami Beach, Florida

I would probably stay here again. We got a room that opened up to the pool area which was nice. The hotel itself is really pretty. It was also very reasonably priced for a hotel on Ocean Drive that has a pool. Pros: nice tv, large bath tub, decent size room. Cons: the WiFi doesn't work and the bed wasn't comfortable. read more

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I'm going to be very reasonable here , because i am not not picky at all... however honesty is also my jam too. I think hotel victor has so much potential, and they just haven't reached it yet. I'm not really sure what's going on in Miami or why this is. But I do see it going in the right direction. Three stars because the following: The fact I didn't plan to stay here (see that whole story below) but I was pleasantly surprised and the service actually delivered to my standards, and the room is pretty gorgeous for the value... BUT we did go into a room that wasn't properly cleaned... there was leftover hair on the shower wall... that's not a deal breaker for me I understand people slip up... but when we brought it too the managers attention she said she's have our room thoroughly cleaned.. we came back after the day and that same hair was still there... the manager can't really control people's cleaning but there should maybe be some training refreshers maybe? Overall though she was professional, the girls at the front were sweet departs some obviously language barriers , and the men were super attentive as well. All the staffed greeted us and tried to fulfill requests and provide assistance with things and I think that's commendable. This hotels pool area is super nice there beds around it plus the lounge chairs. however, you need to know and I am learning still that south beach may be the ratchet part of Miami... therefore the pool area on multiple night was getting pretty ratchet but that's due to clientele and not the hotel itself but you should beware what you're getting into because south beach is a party spot..also if you want a hotel with "ocean views" this may not be the spot for you. I didn't care about that personally. Another thing back to the potential thing I talked about earlier... they don't serve any type of breakfast, and I think this should be a thing... maybe it's due to covid maybe they don't i wasn't sure because I didn't ask but it seems like they are still working on things. The whole hotel is pretty renovated throughout though. The rooms are nice with humongous tubs and rainforest shower heads... BUT my gripe was there's only one shower door and I understand why and you will too if you see the layout. soo the bathroom won't really steam up too much unless you run that water and shut the beautiful Asian style sliding doors... I didn't take pics of the room. They really did a lot with the spaces they ha e though I and did like it! These hotels on ocean drive are super dated and so the modern feel was a nice touch not expecting it . so yeah just a few improvements and this place can really be it if you're trying to stay smack dab in the middle of ocean drive. Back to what I said early about I didn't plan to stay here. Originally, we booked at hotel breakwater...this is their sister site.. idk how many others are in relation.. so I'm glad we moved anyway but the service was really rocky at first upon check in... they moved us outta I'm not sure what/why but they were closed on Monday so they "complimentary upgraded us" it seemed a bit shady so I don't do well with that... it wasn't hotel victors fault but if their sister site is like this... what else can go on you know? My friends room had a leak... and it was blamed on an infinity bath flooding.... I thought those don't flood idk.. I think in general places out here have leaking problems that don't get addressed maybe because they don't get snow? I know In Colorado this doesn't fly. But I started thinking this because I seen plenty of places with leaks out here lol! Our room had leaking ceiling stains, although we didn't have leaks. Anyways bottom line I do recommend staying here if you wanna be close to the beach , and wanna be in the mix in this area. Thank you for reading all the way through! read more

Hotel Victor South Beach - Pool area and view towards the ocean and beach - Hotels Near Me - Miami Beach, Florida

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I was charged $300 dollars for someone else's valet parking waited for some to call me back and justify the the situation but that never happened. Called to try and talk to someone again and got hung up on poor customer service if you ask me. I will filling a dispute with my bank next this is ridiculous. Wouldn't recommend staying here. Don't stay here poor and terrible customer service. read more

I fell in love with the photos of the king suite with its trendy black and white marble bathroom and oversized jacuzzi tub with panoramic ocean views. Due to a misunderstanding somehow I wasn't able to upgrade to this room before it sold out but upon arrival my King Deluxe with walk in shower and modest sized soaking tub that could still fit two people and balcony overlooking the ocean, ocean drive, and the pool did not fail to deliver. I was a little reluctant to book this hotel because I did purchase a rental and I read bad reviews about the valet service but idk if they hired a new team but it took no more than 15 minutes or less to get my car and I forgot the man's name but he remembered my car number every time he saw us and made sure we were taken care of on a weekend at that! PROS- prime location on ocean drive and it's attached to Sugar, very chill environment at the pool and no kids running around, everyone was minding their business...perfect for couples, Smells good throughout the hotel, lobby has computers. Early check-in upon availability! CONS- it could be a lot cleaner for a DISCOUNTED $250/night room. There were a lot of stains in cracks and crevices that you would expect out of a 2 star hotel. This hotel and Sugar isn't cheap by any means and if free breakfast can't be offered, there should be more than a 20% discount. read more

Super disappointed we booked this room for a 2 night birthday weekend. Although the staff is friendly enough, zero effort to recognize the b-day girl. Barely got a verbal happy Birthday. We reserved a 2nd floor pool side room but had to move. Paper thin glass sliding doors separate the rooms from the pool. Also there are pre-pool rinse off showers right outside the sliding doors. Awkward to say the least. My advice, don't pay extra to stay in any pool front rooms below the 4th floor unless you don't mind hearing fellow guests every word of their pool side conversations. The manager was very accommodating to our displeasure and offered us a bottle of Prosecco after moving us to a room on the 7th floor. Unfortunately there was a Sour gross smell in the hallway getting off the elevator. The room hasn't got a balcony, but it's quite and has a beautiful ocean view! However, the room is filthy! Stains on the rug, popcorn under the bed night stand, stains on the lamp shades. Kinda icky, but considering COVID-19 and the MANDATORY face masks in the lobby, it's down right unacceptable. We left our room from 10:30am-3pm to go enjoy Miami but housekeeping never came despite the please clean room sign we left on our door. I called the front desk and requested they come after we showered... I said we'll be gone between 5pm-6:30pm and requested a few additional pillows, fresh towels, empty trash and restock of our coffee station and cups. When we returned, there were 3 extra pillows at the end of our bed, and that was it. Overflowing trash. Pile of used wet towels on the bathroom floor (right where we left them). Not a dry towel in site and dirty coffee cups and wine glasses still sitting on our desk. I will be speaking with the manager again and let everyone know how that goes. The $700 we spent for two nights, plus $100 to park just leaves me feeling ripped off. Oh and the room we moved to should have been $50/less per night. No offer to credit us for that either. This hotel could be amazing with some better management, better housekeeping and new sound deadening doors. The location is great and the pool is very nice. read more

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This hotel has both pros and cons. If I were to come to south beach again, I think I would try somewhere else. Pros: - Clean rooms with comfortable bed - Amazing heated pool with cabanas - Very nice hotel staff - Accommodated early check in with no extra cost - Location: seconds from the beach and 100+ restaurants - Supplied beach chairs and towels to check out Cons: - We had our clean room sign on for 2 days with no service. Finally on day 3 they came at 630 pm while we were getting ready for dinner - For $350 a night, small below average coffee in room, no robes, limited tv channels and very small rooms - The elevators broke down and they refused to open the stairs as this was for "emergencies only", apparently the elevators being broken wasn't an emergency Overall the hotel was nice but you are paying for location and the excellent pool. read more

Came here for a Valentine's Day getaway weekend. Was expecting a luxury ocean view hotel room (since we paid over $700 a night) but when we entered into the hotel room we realized the hotel is not at all what it seems. "Ocean view" was a view of palm trees and the side of the hotel with a sliver of ocean. The "ocean view" pictures on the website are from the nicest corner room - not the ones you end up getting when you stay at the hotel. "Luxury hotel room" is not a luxury hotel room. The mattress is a cheap spring mattress, pillows were lumpy, room was small and run-down. Spoke to management and they did not address the issues - said they would pass along the feedback to the marketing team without trying to make our stay better. If you want a luxury hotel in Miami, this is not the one to book. read more

Hotel Victor South Beach - What ocean view? - Hotels Near Me - Miami Beach, Florida

I stayed for three nights and they charges four, arguing, wothout any proof that i also reserved for an additional night. They promise and charged for a versache mansions brrakfast for two days and just gave me a ticket for a meal and versaches house was closed. Wifi awful as well. No one is reponsible for anything. read more

Hotel Victor is a beautiful hotel in the perfect location for partying. We weren't there for the club action and felt that we could barely sleep in this hotel because of its location. Overall the service was incredible. The manager (Jeffery I think?) was so sweet and accommodating. The negatives: you can hear everything that happens in the hotel from your room, inside and out. Also, we didn't love the cleanliness of our room, specifically the bathroom. read more

DO NOT VALET - they will rummage through your car and steal from u! Beware of Jasson! He's considered a manager Valet stole from my car during the overnight hours and the hotel told me they have no responsibility for valet or what they do.. everyone basically ignored me and everything that I said and they just kept calling managers and once the manager Jasson (who handled the car) did arrive he was worse than anyone and told me no refunds for the valet that I paid for multiple days and threatened to call the police on me! I had to leave my Miami trip completely stressed out and angered in tears from being robbed and mistreated .. this place has zero class read more

Hotel Victor South Beach - Jasson from valet called me a b**** - Hotels Near Me - Miami Beach, Florida

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Five of us stayed here last week and it was amazing. Front desk staff was friendly and very welcoming every time we passed by, even offering us cold bottle waters (much needed in that heat). The room was perfect, good view with all the amenities and plenty of beach bikes available. We met Ali, the hotel manager and he was exceptional. He found out it was my bday and went above and beyond in making sure we were well taken care with a special complimentary bottle of champagne. He even personally walked us over to our dinner reservations at Giannis on our 3rd night and made sure we were given a better table with a pool/fountain view. He made our stay so pleasant and elevated our experience to one we will always remember. read more

Terrible experience. Staff is untrained, upper management doesn't care about the problems of the their customers. I sat in the lobby WAITING FOR AN HOUR while the manager breezed pass me and grabbed coffee. Wouldn't check me in due to lost passport, when I initially came Miami. The person at the front says I get a full refund, then when I have to come back the next day, manager tells me I will NOT receive a full refund then cannot inform me why her employees do not know the full policy while representing the company. I wanted to come back, but I'll save the money. I just read more reviews and apparently the staff steals credit card information???! WHAT A SCAM. read more

We just had the pleasure of staying at this hotel. We checked in very late at night and when we called, Mikel knew our names. Kind of freaked my wife out in a good way but it was great way start to a great stay. He went over different amenities of the hotel and also told us some great places to eat. Everyone who helped us was really friendly and helpful. Ray at the front desk was also very friendly and helpful. Wonderful hotel, great pool, air conditioning in the room worked very well and it's a great location across the street from the beach. We will definitely stay here again. read more

Hotel Victor South Beach - Hotels Near Me - Miami Beach, Florida

A nice small hotel. I was please with the cleanliness but unfortunately there was very load ringing sounds throughout the hotel room I was in. Their maid services were excellent non the less it is worth the money for the price we paid. Just watch out for hidden fees read more

Move over, Viceroy, I've got a new favorite hotel in Miami. You see, I'm not much of a South Beacher. Sure, I love the Delano or walking along the beach but I'm not really into the Euro dance music, drugs, and partying all night that tends to take place. After a night at The Shore Club and taking a peek at their pool scene, I knew that wasn't my spot. I want a pool where I can relax and read trashy magazines, not one with a DJ and people who feel the need to wear jewelry and makeup with their bathing suits. The Hotel Victor provided just that: a serene spot with the right numbers of sun chairs and cabanas, soft music, a gorgeous view of the beach, and friendly servers who will deliver overpriced drinks and food to my lounge chair. I also loved the towels that fit perfectly over the loungers: it's the little things. As for the hotel, it's equally lovely. My room, while a little small, was perfectly appointed with jellyfish light fixtures and a super comfy bed. The bathroom was heaven, as I'm pretty sure the bathtub is the largest I've ever had the pleasure of swimming in. I don't want to think about the environmental degradation that took place while I was filling it, but whatever. I was on vacation. They also provided tons of bath goodies: bath salts, toothpaste, even a loofah. They set out earplugs which made me nervous but I honestly wasn't at all bothered by street noise. There were some random flaws in my stay (the minibar was strangely empty and it took a good 20 minutes to get checked in as they only had one person at the front desk) but they're really quite minor when you take the beauty of this spot in to consideration. I very much hope to be back. read more

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Awful awful awful. Check your room when you get there!!! The hotel was beautiful and in a great location. But. The bad reviews are VERY true Valet was a joke, felt rushed, had cars honking at us, we had to unload in the middle of a busy intersection. Upon check in, they proceed to tell me there's addition "service charges" that need to be paid. (Which I had thought were paid upon booking but whatever) We get to the room, great view, cozy, comfy bed, robes, towels, balcony over looking the pool and beach. Everything seems great. Unpack, shower, put on robes.......... Put hands in pocket and boom trash and tissues in the pockets. Check the towels, boom dirty towels. Called front desk, got new towels, robes and fresh sheets because who knows if they were clean. Then notice creamy liquidy something dripping down the wall. Check the complimentary toiletries, boom used and opened.. THEN I go to use the iron, fill it up with water, spritz my $200 dress I bought in key west and the water bleached my dress!!! That's when I lost it. The front desk offered to dry clean my dress (after making me wait a day for the manager to speak to me) I was unable to get dry cleaning bc I had a flight to catch. Then they proceeded to tell me they'd wave a $20 service charge for the inconvenience. Which was a complete slap in the face. Management there is a joke.I should absolutely get a refund. I paid almost $500 for ONE NIGHT (and ONLY night!) to have a horrible time!! Finally got in touch with the gm, ALI DURAL, and have never been spoken to like that by any man let alone the general manager of a hotel. Told me to "take up the water issue with the city of Miami" as he chuckled about it. Told me I'm making all of these complaints up because it is "impossible" that his housekeepers could have possibly skipped cleaning a room. Said "woman like you are alway trying to get free stuff" I have never in my life felt more disgusting and disrespected like how this hotel and their management has made me feel. They refuse to give me a refund and was told "good luck trying to get anything from me" and then was hung up on. The lack of professionalism is unexceptable and that general manager, Ali DURAL, (who is clearly a sexist) should be fired. read more