This is an update that is both disappointing and upsetting for me to write. While I still believe that Britni is an amazing groomer and she did a spectacular job with Luna this last groom, the rest of what happened that day was easily preventable. I had an appointment scheduled for 10am. I dropped Luna off at about 9:50. At that time I was asked if there was any particular time I needed her back. With no other context other than a 10am appointment time, I said no. That was my mistake. After 4 hours, I called to check on my dog at which point I was informed that it would still be a while as they had a personnel issue and Britni had to absorb that groomers dogs. If I had been notified of this to begin with I would have happily rescheduled the appointment, but I was never given that opportunity. Finally at about 4:45pm I received the phone call that Luna would be done in about 20 minutes. When I arrived, they said that personnel issue was a medical emergency, and while I do hope that the person is OK, I should have been given the information and been able to make my own decision with regard to my dog. They told me that they assumed that I would be OK with Luna being there that long since I have also done daycare at the establishment. As a small business owner myself one of the worst possible mistakes you can make is to assume. Matters went from bad to worse though when it became apparent that they also intended on up charging me for "blending" with no forewarning and my having no idea what it is. To me, it's the exact same cut she's had just shorter as I asked for. I'm disappointed that I now need to find a new groomer as well as a new daycare for Luna. I stand by my previous review that Britni does an amazing job grooming and that all the people I have interacted with seem to care about the dogs. If you have all the time in the world, your dog reacts well to it's schedule being upended, and mysterious charges you didn't previously know about are OK then this is definitely the place for you! This was just the last straw for me. read more

Great place for grooming! Staff is super friendly and always accommodating. I highly recommend.

They treat my disabled dog Linus very kindly at the daycare. I really appreciate the staff. He has made a lot of progress socializing with the little dogs there. I'm very glad it's restricted to small and non aggressive dogs as I had a hard time finding someplace where a small disabled dog would not feel threatened. 4 paws up! read more

Wow! Just picked my dogs up 5 minutes late (literally in my car writing this) and was charged an extra $25 dollars. No heads up when I called at 7 saying I was on my way and running a little late. A little much when I already pay $80 a day for 2 dogs. I understand a policy is a policy but $25 dollars for 5 MINUTES!!! Not only that a couple weeks ago I had to let them know that when my sister went to pick up my dog they had no clue who Penelope (my dog) was. She asked my sister "oh this one little guy " and it was the wrong dog. Now that's concerning that my sister not only had to tell her "no that's not her" but then had her "point out my dog". When I told them about this all they can say was "no it's not that easy for anyone to get your dog" really? Cause it was. I have gone to other daycares before (all Breed they are great) and have never had so many issues. The icing on the cake is there is no outside area for the dogs to go out . Upon drop off and pick up I saw 2 different dogs go to the bathroom inside the area where all the dogs play. This place needs tons of improvement for me to come back. All the other stuff I turned my head about because they are .5 mile from my job but $25 dollars for 5 minutes is ridiculous! * also yes they ask for shot records but didn't have me sign a waiver. read more

The ladies down at the hound lounge are amazing. The dogs are happy and having fun with each other. It's a very fun atmosphere but professional at the same time. Well worth ever penny I will most definitely be recommending them read more

So pleased with the great grooming my dog got...love the whole shop environment

We recently took our little Maltpoo in for grooming. She was quite matted and needed a lot of work. The groomers did a beautiful job on her. It took a lot of work to get her coat back in good shape. They gave her rest breaks throughout the process so that she would be more comfortable. They were kind and gentle with her and made the experience a positive one in spite of the amount of work they had to do on her. She came home looking beautiful and not fearful in the least. The facility is clean and welcoming with a big play room for the dogs instead of cages. I will be back on a regular basis , and highly recommend the Hound Lounge. Prices are very reasonable too. read more

Brittany and the gals at Hound Lounge WC are the best groomers ever. The ladies are so kind and loving to the dogs. My baby jumps out of the car before I have a chance to put her on a leash and runs to the window of Hound Lounge to see what is going on and then goes to the front door and waits patiently for me to catch up with her and open the door so she can run in. They do a wonderful job with all breeds especially mine who has hair issues. They manage to make her look pretty with what hair she has left. She looks forward to her grooming and I look forward to knowing she is in good hands and I have nothing to worry about. They also offer daycare and pet sitting. I called last minute for a week long pet sitting and they gladly took care of my four legged babies while I vacationed and allowed me to relax knowing they were being loved and cared for. read more

So glad we found this place! We've been bringing our cockapoo here for grooming for about 2 years now. He's a shy dog, and doesn't love baths or haircuts, but he always comes out of his appointments happy (not to mention looking and smelling fantastic!). read more

Hound Lounge - Pet Groomers Near Me - Walnut Creek, California

The only groomer I will use in the Bay Area. I had a groomer in San Diego, but had struggled to find a groomer that wouldn't cut my dog's hair short. They are amazing and my dog seems happy when I pick her up because they let the dogs roam in an inclosed area after they are groomed read more

This review is for Britni! She is the sweetest person and extremely talented at what she does. I've never been disappointed when she has taken care of my baby Buster. He can have an extreme attitude and she always handles him perfectly. They have staff up front that watch the dogs in he day care area so I feel safe leaving him there. Britni knows all her customers and dogs by name and makes you feel at home. I've never seen my dog excited to see someone that is about to groom him! Thanks Britni for taking care of Buster like he is your own and always making him look handsome! read more

I will make the story short, I came twice to this place with an appointment and with my puppy to get groomed and Both times we came out as we came in, the first time apparently they had a new receptionist that book me on a Monday and they do not groom dogs on Mondays, They gave me another appointment TEN days later, we came in again just to learn that they will not groom my dog because he didn't have the kennel cough vaccine which is optional and my dog does not need it because he doesn't stay in daycare or go to doggy parks, my thought was seen by a vet 20 days earlier and was current in all the mandatory vaccines. Come on he was there just for a haircut. Do not waste your time with these people read more

We LOVE the Hound lounge. We've been coming to Britni for years as our groomer for our first dog and now our 2 rescues . We do not have the easiest little guy to handle as he was traumatized by an eye injury before we got him and she and the staff are so patient with him. The washers are angels with him as well. We highly recommend them! read more

Booked a morning appointment, expected just a wash and nothing else to take at most an hour to be generous. Called them about 3 hours later and left a voicemail because nobody answered the phone, never got my call returned and my pet was still there. 4 hours in, I drive back to Hound Lounge and was told my pet hadn't been seen yet, but appointments are "booked for 5-6 hours". This is the first time I was told that if you have a morning appointment, you won't get your pet back until that evening. Not only did I not get updates when I called, but the staff joked about getting pizza and watching my pet watch them eat it. He still hadn't been seen at that point. I waited in the parking lot because they said my pet had just gotten on the table, and about a half hour later they were done. I picked him up and he was so excited to see me and leave, I don't know where they put him for that many hours but my anxiety was through the roof. Overall, it cost $50+ to hold my dog hostage for 5 hours and to wash him, he was returned to me not completely dry, and at that point I didn't care because I just wanted my dog back. This was my second time here, first time they took him and it took less than an hour, they said it must have been towards the end of the day but no, it was mid-day on a weekday. Our family won't be returning here. If you book an appointment, don't expect your pet to be seen at that time, and make sure you don't have plans you need to be at that day because who knows how long it will take out of your day. Disappointed, but at least my dog got washed. read more

They saved us on a tough day. They were able to fit in our long hair dachshund for an appointment on short notice, and then happily took care of him at the daycare for a few hours so we could take our other dog to a vet appointment. When we finally picked up our long hair, he seemed incredibly comfortable and happy at the lounge and with the staff (and he's typically a very anxious little guy), and had been given an adorable St. Paddy's day bandana. And he smelled amazing. Cuddle ready. read more

I love the way they groom my dogs at this shop. My dogs also love going & running into the shop when we get there. There's a nice vibe to the salon. Clean & smells great, unlike other places I've tried. Two of my dogs actually fall asleep during their grooming (with Britni) , they are so relaxed and comfortable with their groomer. I get many compliments on my dogs haircuts from total strangers. read more

Hound Lounge - My dogs @ the salon - Pet Groomers Near Me - Walnut Creek, California

I've only been to the Hound Lounge a few times but I am impressed by all aspects of it. Also, the client when picked up seemed very relaxed, unlike the other place I used to frequent that thankfully closed. The groomers and staff are wonderful. read more

This is luckys favorite place for a haircut for a haircut the environment is super clean! The doggie care is super helpful as well!

Just be very careful with your vaccinations records. I was told my dog needed a new Bortadella vaccine because "it's only good for six months". I have never taken my dog for vaccines more than once per year but I re- vaccinated him anyway. The vet told me the vaccine is good for one year. There was nothing in the record that said the expiration date so they assume 6 months. Today I was told his rabies vaccine had expired so they wouldn't take him. When I made this appointment they reviewed the vaccines and mentioned the Bortadella only. Luckily I went home and looked at his shot record. His rabies shot is good to 1/21. They had put the wrong date in his record. If I had not reviewed his record I could have put him In a potentially dangerous position with a double vaccination. No apology. They are good groomers but are trying to present themselves as competent veterinarians which they are not. Do not take their advice when it come to your dogs vaccines. It could be dangerous. read more

We have had really good luck with the Hound Lounge. We have been to other groomers and had one kind of bad experience after another. The folks at Hound Lounge are really great, professional, and wonderful with the dogs. We get compliments all the time on how cute Kuma looks after going there! read more

I have been going to Britni to get Miss Daisy's haircut for some time now. Not sure how long. Everyone in the Hound Lounge is very nice, helpful, and good to the dogs. Daisy always gets the perfect haircut by Britni. I would recommend this place to anyone! Thanks for everything!! read more

Everyone at the Hound Lounge are absolutely amazing! You can tell they love animals because of their interaction that I see with my dogs. I take my dogs in approximately every three weeks for maintenance grooming... And when I pick up my girls they always look wonderful. One of my dogs has sensitive skin so I need to bring in a special shampoo for her... And they are always so excepting of that. read more

This is most definitely my favorite dog grooming shop to go too! If you want to spoil your dog and go somewhere with AMAZING customer service and care for your dog, I would definitely go to the Hound Lounge. They have an amazing environment for your pup and unlike other dog grooming salons that put your dog in a cage to wait they have a play area for your dog to make new friends! I have come multiple times and the dog groomer Eelan and manager Britni have always taken amazing care of my dog as he comes perfect every time. They also have new side services that added an extra touch to have my dog looking show ready! Best grooming saloon in town hands down! read more

Very disappointed that they charge 75 for shaving a small terrier dog now. It used to be 64. Also, they charge extra if you dont pick up your dog in one or two hours.... over priced read more

Brittney at Hound Lounge gave my Pomeranian the best summer cut ever! She came out looking like the true diva that she is after having several layers of undercoat removed. So grateful for the hard work everyone did! read more

I have been coming to this business for years now and am always impressed by the attention and service I receive from the staff. Britni is our usual groomer for our Aussies and does amazing work plus the place is always very welcoming and clean! There really is no better place to take your pups! Thank you! read more

We have been coming to Hound Lounge with our (Princess) A.K.A Capri for well over a year. We Love Hound Lounge, the friendly staff, the attention to detail and always working with you to get the best wash and cut for our dog. We have an "Aussie Labor doodle" which is not always the easiest of dogs to give a proper haircut, but Britni has gone above and beyond every time to make our pup feel and look like a princess every time. Hound Lounge is the best, highly recommend them. read more

Cannot say enough great things about Hound Lounge. We bring both our dogs there and they are always cared for, beautifully groomed [small miracle! LOL] and clearly happy and comfortable with the groomers and staff. The day care is great too - several cozy areas for dogs to play, relax or snuggle. Great energy amongst the pups and the people. Highly recommend!! read more