Purchased a Diver 300M from Christian here last week. It was a smooth process, and Christian was a…read moretrue gentleman. Was offered cocktail and champagne, but unfortunately had to pass as I was getting over a cold. Highly record this boutique.

This Omega Boutique was the first time I purchased a watch from one of that brand's boutiques…read more.. and honestly, I'm now mad I hadn't done it sooner! The difference between them and a run-of-the-mill "authorized dealers" (AD) is tremendous! First is the friendly nature of Omega's representatives! Keith immediately made my wife and I feel like we were at home with a warm demeanor that quickly transitioned to friendly banter as we discovered each other's preferences in watches (having common ground helps haha). It felt genuine that he was happy to have us there, a far cry from an AD where it is much more a hit-or-miss affair if the rep is "having a good day". Second was how the shopping experience went. I went there with a very specific timepiece in mind; THAT was what Keith focused on! None of the usual attempts at upselling that ADs are notorious for! When I did look at another piece, it was because I ASKED FOR IT! It was very much a "YOU are in control here, I'm just here to assist," tone that Keith set and stuck to. It was incredibly refreshing! Finally worth mentioning was how patient Keith was. I probably spent 90 mins across two back to back visits deciding on my purchase. Not once did I get the impression that I was annoying him as I weighed my options. On the contrary, Keith was supremely accommodating. He WANTED me to be happy with my purchase. And happy I am. Thanks Keith.

Amazing boutique with an incredibly professional and welcoming staff. I'm a South Bay local and…read moreonly recently started visiting this Rolex boutique at Valley Fair after purchasing my first Rolex Datejust in Maui as a honeymoon piece. That first Rolex made me truly appreciate the craftsmanship, beauty, and confidence that comes with wearing one, so I decided to start building a relationship with this boutique. From my very first visit, Jose was warm, professional, and genuinely welcoming. Even though I hadn't purchased anything from this location yet, he made me feel like a valued customer. I shared that I was interested in eventually adding a Submariner and a few GMTs to my collection. Over the following months, I stopped by whenever my wife and I were at the mall. During those visits, I got to know Everette, Yvette, Hayden, Jakob, and several others. Every single team member was equally kind, informative, patient, and professional. I never once felt judged or pressured. They always took the time to let me try on pieces, educate me about Rolex, and reassure me that patience is part of the journey. Today, I visited again and was greeted by Roksana. She checked on the watches I was waiting for and asked whether we were celebrating anything special. I mentioned that my wife and I were commemorating a work milestone, and she said, "Let me go check in the back." My heart immediately skipped a beat. A few minutes later, she returned with a Rolex Submariner Date. My wife and I were beyond excited and purchased it on the spot. Thank you again, Roksana! This was honestly one of the best luxury retail experiences I've ever had. I really appreciate that this boutique focuses solely on Rolex, so there's never pressure to purchase other brands or unwanted pieces just to build a relationship. Just as importantly, every member of the staff is genuinely kind and welcoming, and that made every visit enjoyable regardless of whether I was buying anything. I was fully prepared to wait over a year for a Submariner, so receiving one sooner was amazing -- but the exceptional customer experience along the way was just as meaningful. Huge thanks again to J. Licht & Sons. Highly recommend visiting this boutique! PS, can't forget about Stanley and all our 49er chats!

I've purchased three Rolex watches from this location, so I'm writing this as a repeat customer who…read moregenuinely wants a better experience. Every time I come in, I seem to have a difficult time communicating with some of the female employees. I'm younger and at times it feels like I'm not taken seriously as a client. When purchasing a luxury watch at this price point, I expect confident, polished service. I've noticed hesitation and uncertainty when responding to questions or inquiries, and it takes away from me wanting to return here. I would appreciate more confidence, professionalism, and stronger customer engagement from the female staff. I enjoy the brand and have continued purchasing from this location, which is why I hope the customer experience improves.

Thank You Shazia & Faisal for the excellent customer service and support provided by the both of…read moreyou that made it easy to find a gift for my grandson for his birthday and something for myself! Will be back again for more..... It was a great experience shopping here.

At first, this jewelry store was very friendly, accommodating, and eager to make a sale. The…read morecustomer service seemed excellent, and they made their products sound like they were high quality and built to last. Unfortunately, my experience after the purchase has been very disappointing. The jewelry has not held up to the quality or value that was promised. I have had to return to the store every couple of months for repairs due to recurring issues. Rather than standing behind their product and taking responsibility for what appears to be poor workmanship or low-quality materials, the staff has made the repair process difficult and frustrating. A quality piece of jewelry should not require constant repairs, especially considering the price paid. Customer service should not end once the sale is completed. If you are considering making a purchase here, I would strongly encourage you to do your research and think twice before spending your money. My experience has left me questioning both the quality of their products and their commitment to customer satisfaction.

Exceptional service! My fiancé purchased my engagement ring here, and we couldn't be happier with…read morethe quality. I return every three months for routine inspections and cleanings, and the team is consistently polite, fast, and professional. The service is incredibly efficient, and they take wonderful care of my ring. Every time I leave, it looks pristine and beautifully brilliant. Highly recommend The Diamond Ring Co.!

I've had some problems with one of my diamond earrings so I brought them to the jeweler today. Abid…read moreand May helped me with their usual friendly and professional customer service. Francisco, the jeweler was excellent. He took his time to fix the problem and was patient and friendly the whole time. I trust his expertise and will rely on him again!

So had a few items that wanted pricing since I didn't use and am the type to really window shop as…read morewell as Window Sell Have gone too 5 other spots that simply didn't really care for my interest in selling or simply wanting my items. Once I got here it was very open and warm Great customer service And the price I sold my items for too them I was Really satisfied I live in the Central Valley between Fresno and Bakersfield and would come here again to do business!

I was greeted promptly and courteously as soon as I walked in the door. The gentleman who helped me…read morewas with me the entire time, which was nice. I had a few rings I wanted to get rid of and he talked me through what I had and what I could expect. And the price I was given was right around what I had been quoted before at other shops. From start to finish, everything went well and was handled professionally. I highly recommend.

Today I visited crown gold exchange! Excellent customer…read moreservice! Fair exchange! I will be back . Brandon B

You know, I visited this location for the first time around 2024. At the time I spoke to Alisha. I…read morebelieve she was the owner if I'm not mistaken. She had inspected some old good and silver pieces I had and gave me a really good price on them so we did business. No complaints. At the time I asked her to give me an estimate on a gold ring that I have. After her inspection she had offered me $1850. I did not sell it at the time. I was just curious at where they might be at with the price. Well, now fast forward to April. I decided that I might be interested in letting go of my diamond ring for the right price to do some improvements on my vehicle. So I decided to pay Alicia a visit. At this point I will say that I am honestly expecting there to be more value in the ring since gold is at an all time high since the last time I visited. I decided to call and make sure she would be available. Unfortunately after several attempts I could never reach her at location. Everyone I would speak to would never offer a time so that I could schedule with her directly so I went ahead and just decided to see whoever was there at the time. Upon arrival, I see that they had did a complete remodel of the office from my previous visit. It is much more elegant than previous. There were 2 guys working and I end up with the guy at the desk farthest from the door. ( I apologize, I didn't get names) I show him the ring for the quote and he immediately starts complimenting it and shows what appears to be genuine excitement. While he is inspecting it he asks me if I had ever got a quote on it. I tell that I actually have and that it was done there by Alicia back in 2024. He promptly asks me what price she gave me and I decide to hold that back so I can see what he comes up with. This is where they lose me completely. He ends up offering me $800. Smh. I tell him he is way offffff.......... I then share what the original quote was in 2024 by Alicia. I express to him that his quote can't be right on the fact that gold has skyrocketed since then. I also directly ask him if he is just crazy low balling me on purpose ( I know, of course he is going to say no to that but I had to ask. Right??) after some back and forth he tells me that is all he is authorized to offer?!? Than he goes on to tell me he is "messaging" Alicia. He takes some pictures etc. Now they start to say gold has gone down, and the diamond pricing has gone down, and supposedly the clarity of my diamond is horrible. Let's not forget how he was drooling over my ring when I first walked in. What's even crazier is that as they are insulting my diamond it's part of the value the original quote that she had given me in 2024 was purely on the gold. She specifically told me that they don't count the gemstones because they treated as scrap so it's just a gold that has value Which is crazy but her words. Also, when he quoted me 800 he told me he couldn't price anything on the diamond. So at this point, I'm like one this place is turned into crooks. and second, is he even talking to Alicia? Is she even the same person I dealt with in 2024 or really the owner or still the owner. As far as I'm concerned too many question marks now looks pretty on the outside with the remodel and all, but on the inside to me it's horrible now. And I know you're gonna say well. You only visited one time in 2024, but that one time in 2024 was crazy made a huge difference because I have visited other place prior to going there and she seemed to be honest sincere and had very fair quotes. Hey all I can say is this get multiple opinions do your research before signing off with these guys. I don't recommend them unless you're just not caring about what you're unloading, but k steering clear of this place in the future.

I recently visited this shop despite the bad reviews and I'm glad I did. Jewels and diamonds is…read moreunder new ownership and the new owners are great. There is a wide variety of jewelry as well as silver and gold for purchase. I would like to mention Tony, he's very helpful and will put in the extra effort to make sure you get exactly what you're looking for. I will definitely be coming back.

Fast service and very comprehensive. I had ventured out during the previous owners they were good…read morepeople. I think they sold to the right current owner.

Amazing customer service. Family owned company. We will definitely make this our new Jeweler.read more

IMHO Needed a new…read morewatch battery. Every repair shop or jewelry store in Eastridge quoted $15 for a replacement battery...until I walked into Classic Diamonds & Jewelry. The young lady took a look at my Skagen watch and quoted $10. She said it would take 10-15 minutes. In reality, it was probably five minutes. I didn't get her name nor did I get a receipt. But what I got was exactly what I wanted; friendly service, a fair price, and a working watch!