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    Hug A Mug Gifts

    5.0 (1 review)
    Open 10:00 am - 9:00 pm

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    2 years ago

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    Polo Ralph Lauren Factory Store

    Polo Ralph Lauren Factory Store

    2.5(23 reviews)
    0.9 mi
    $$$

    I had a disappointing experience shopping today around 5:00 PM. I approached a male employee in the…read moreclothing department because I had a question about shirt sizing. The employee was shorter in stature and was working the sales floor at the time. He made direct eye contact with me, but instead of acknowledging me or offering assistance, he simply turned and walked away. I hope management can review who was working in that area around 5:00 PM and address the importance of basic customer service. I was ready to make purchases in the store as a visitor to the area but left disappointed by the lack of assistance and unprofessionalism. Really I shouldn't have even bought anything at all in the store. Reminds me of an employee working at a high end luxury store who encountered someone whom they thought would not be able to afford anything in the store. RL lost some customers today and I will be telling everyone about this incident. Left a horrible taste.

    I was in town visiting family. Thought it would be cool to…read morestop by and get a few things. Some creepy employee kept following me around the store. I had no idea why. I then proceeded to pick a few items to try on and was waiting by the fitting rooms , when an another even weirder employee asked me what I was doing in the back. I told him I wanted to try on clothes. He let me in but, waited in there with me in the hallway. I was so nervous and scared. Especially as a woman, I felt creeped out by his behavior. I have no clue what this what about. I swear I felt watched like a hawk. I dare to say this was a racial issue, I felt racially profiled. There was other customers shopping but no one else was getting followed like me. I was so upset , I wanted to tell the employee off. Please be aware of this when you shop here.

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    Polo Ralph Lauren Factory Store - Inside

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    Polo Ralph Lauren Factory Store - Outside and parking

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    Polo Ralph Lauren Factory Store - Front entrance

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    Front entrance

    Hug A Mug Gifts - giftshops - Updated September 2026

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