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Will book Hyatt Regency again if we are going to Lollapalooza 2027. Very happy with our stay and its location. Very friendly and helpful staff everywhere, at the front desk, customer services, cleaning staff, the club lounge, and waitpersons at American Craft Kitchen.
Overall a great stay in downtown Chicago. Hyatt Regency Chicago is a big hotel with lots of business conferences happening here. So there are lots of business travelers and we see some tourists. The front desk is always busy but we were able to utilize text message to communicate our needs. The hotel is right next to the river and just minutes away from boarding location of First Lady Architecture River Cruise. It's a major plus for us since the river cruise is on top of our list when visiting Chicago. There is a club lounge at this hotel. If you have access to the lounge, there's drinks and snacks that you can grab during the hours it's open and it has a great view. With club access, you get breakfast at the American Craft restaurant on the first floor. We got a room with river view. The room is nice and clean. Only downside is the staff had to service our bathroom since the bathroom in the next room had problem and they had to fix it from our side too. The location is great but it's a bit far from public transportation. We relied on ride sharing service and walked along the river and to Michigan Ave.
Service: 1 Location: 5 Amenities: 4 Room: 4 I stayed at the Hyatt Regency in Chicago and had a mixed experience. The location was excellent, very convenient. The amenities were also strong, and the room itself was comfortable and well-maintained, top floor. The view was magnificent at night, but that was mainly because of the specific room type I requested. Without that view, I would have rated this hotel much lower because of the service. Unfortunately, the service was extremely disappointing. On the day of checkout, while I was sick and still sleeping, housekeeping entered at around 7:30 a.m. to clean the room. I also stayed on the top floor, and something seemed to be loose on the roof, causing repeated banging against the wall or ceiling for several hours. After checkout, my bags were still stored at the hotel, but when I tried to use a basic facility (that is available even for non-guests) about two hours later, the doorbell/front-desk staff member almost did not let me in and then argued with me about the hotel the policy. Management was confused about that staff's behavior and told me they would follow up about the issues, but I never heard back. Overall, the hotel has a great location, nice amenities, and decent rooms, but the service and follow-through were far below expectations for a Hyatt property.
Great venue for large events! Very accommodating staff. Friendly service. Pretty good food also. I enjoy this venue.
This is a convention hotel that has unwelcoming staff who clearly don't want to be there. Location is decent but the beds left my back aching and the linens were so rough that I snagged my nail on the pillow case.
Stayed here for a conference. The layout was kind of confusing initially with all the levels, but for as busy as the hotel was this entire week (2 conferences, the World Cup, and the fact that this is Chicago), it has been a great stay. The continental breakfasts and snacks were delicious. The catered lunch was incredibly. The rooms were clean and the staff were friendly. The cons: -not enough ventilation in the rooms (our towels didn't dry overnight. -The below bed lights turn on randomly. -The "half price sushi" advertisement doesn't say it's for specific rolls. -The pros: proximity to history and so many things. -The views!!!!
Our second time in this hotel. It was again a great stay. Our view was fantastic. The service was great. The room was spacious and always clean. All of the staff were friendly.
Have attended plenty of weddings, showers and other events at hotel banquet facilities. The food was not good at all, the sides would usually be bland and the meat would be rubbery. Not the case at this hotel. This is honestly the first hotel banquet facility where ALL of the food was a deliciously flavorful ten out of ten. We had to preorder prior to the date. I chose the salmon; cooked to perfection and seasoned nicely. Topped with a cream sauce to die for. The sides were mashed potatoes and collard greens with turnips. DELICIOUS! I just have one question, who was in that kitchen? Lol. The carrot cake slice was also a perfect ten out of ten.
This Hyatt, the largest Hyatt in the WORLD, was just outstanding. Everything about it from the service to the perks to the facilities was very appreciated. The staff service was pleasant and efficient. We book a room with Regency Club access, and this was beyond our expectation. It included all day access to the Club for snacks and drinks, AND breakfast daily (easily $150/day for our family). Our room was spacious, as we basically had four adults, and we fit comfortably (unlike the other hotel we stayed at in the same trip). We had a gorgeous view of the river leading to Lake Michigan, which we received an upgrade for. The lobby area offered a bar with floor to ceiling windows showcasing the Chicago skyline (Big Bar), an eatery (American Craft Kitchen, where we had our breakfasts), and led to other dining areas. We received a daily $25 dining credit that we used in these spaces for drinks or dessert. The gym was spacious, with lots of machines, weights, towels, and water dispenser. I wish we had used it more. The hotel is essentially two giant sections (one has the convention area) connected by a bridge...I see why it's the largest Hyatt. Could walk to most downtown areas, it's located one block off Michigan Avenue. We did not drive a car here, so cannot speak to that. Would easily stay here again, and so would Hubs, and THAT is saying something!
My review should not make people hesitate to stay at this hotel, but please stay away from room 2551 in the East Tower. I was here for a conference and is very friendly lady in the reception. Tried to upsell me to a better view on on payment. I am a World of Hyatt member and I was expecting at least to to get some recognition of my membership. The the room was so noisy and initially I thought it was probably the Chicago wind and since I was with a at the conference I asked others if their rooms were noisy and they said no. The next morning I called the reception and I was told that the noise was because of the elevator and it seemed like it was common knowledge that this room had something like a train running through every 3 to 4 minutes. I was a little disappointed that this room was given to me and no fair warning that it was noisy. I spoke to the front office manager who arranged To have me move to a different room which was a big inconvenience because I'd already unpacked and I was busy with the conference. It's a big hotel other than this experience. The location is really great and you're very close to the million Mile and the river. Most of the staff were friendly other than the person who checked me in who was friendly but may have just thought that that I would not complain about the noise and give me the worst room in the hotel. I hope the management will take care so that no other guest has this experience. The rooms are quite big for downtown hotel. It has good amenities. I would not mind staying in this hotel on a future visit.
This Hyatt Regency is pretty impressive. It's on Wacker, close to the river. A sky bridge connects the east and west towers. The main lobby is massive and very shiny. It's certainly meant to hold large groups of people in the underground conference rooms. Check-in is located on the second floor of the East tower. Just take the stairs or escalator up. They have a glowing light ball that's sometimes a Pokèball and sometimes the Earth. Check-in seemed to be a breeze, though there was a short delay at 7:15pm on a Friday night. We were put in a room on the 35th floor in the West tower (which also has conference functions at the lobby level). Upon check-in, we were presented with keycards, and daily $25 vouchers for hotel restaurant purchases after 5pm. They specified that the vouchers are not valid at the convenience store ("market"). I requested some toothpaste, razor and shaving cream, and slippers at check-in. It turns out that they don't stock those items at the front desk. Instead, they place a request with housekeeping, who will deliver those items to your room. After we arrived at our room, the items were delivered roughly 20 minutes after. So, not too quick, but not too slow either. Our room had a south facing view of Millenium Park. Within the room, there was an amenity menu, indicating what types of items could be provided, such as tooth paste. What I appreciated about this hotel was that toothpaste was provided in actual tubes, rather than those sample pouches. The room itself was very clean. Part of the floor near the entrance was slightly not level. The bathroom was shiny and did not smell. The shower was a bathtub with a cloth curtain. The cloth curtain didn't seal very well, and water from the shower tended to splash out onto the floor; the direction of the shower head was not adjustable, but the output of the shower head was adjustable by rotating the switch. Turning on the water was slightly confusing. Blue color coding was present on the top half (10oclock to 2oclock), but to turn on the water, the handle needed to be rotated downwards, counterclockwise, which was unlabeled (and cold). Hot water then came at at 1 o'clock. The mirror featured backlighting and a building in digital clock, which was quite useful. An ironing board and an iron were located near the entrance in the clothes hanging rack. The iron featured a retractable cord. The ironing board was free of dust. The iron was free of griminess and worked well. The lights in the room operate using motion sensors and pressure switches. Lamps have a physical on/off switch. All tabletop surfaces were polished stone. Outlets were available o both sides of the bed, four in total. A lounging couch is located by the window. The floor is rock solid. The thermostat appears to be modern. It is a touch screen, displays the weather, and it is in color. However, it seemed that the air conditioner in the room struggled to cool the room to below 73F, even though the target temperature had been set to 69F. This resulted in a slightly warm room that slightly uncomfortable to sleep in. Noise in the room was quiet. The only noise was about 20 seconds of brief conversation heard through the wall from our neighbors, and it was not bothersome at all. Wi-Fi is free and did not seem to have a captive portal. The elevators were pretty speedy. The skyway between towers on the second floor features plenty of workspaces, with outlets for every single seat or space. This extends to the workspaces on the second floor "Gallery" in the West tower too. The East tower houses the restaurants on the first floor. The Big Bar is on the second floor after checkin. There is a copious amount of seating. The West tower had a fitness room on the second floor. It was stocked with LifeTime fitness treadmills, ellipticals, and a handful of cycling machines. There are a handful of weight machines. Dumbbells are located in the corner. Motivational quotes are printed on the walls. A beverage machine is located near the digital scale. They also have those big rubber balls that you can use to keep balance. They have towels and disposable headphones. For check out, they provide a card with a QR code and phone number, meaning you can check out remotely. They do ask that the keycards are returned to a dropbox by checkin. This allows for a quick exit.
8 years ago
8 years ago
The Regency Hyatt...is one of my 4 favorite hotels in the city (others being Sofitel, Swissotel, and W). Basically, it offers the most luxurious rooms you will ever experience anywhere, and saying you get much more than you pay for is an understatement. Thick, soft pillow top beds, Oreck air purifiers with ionizer and fragrance inserts, ipod docking station, 5-disc cd changer, large-screen tv, fresh tulips, white callas, or some other exotic variety of long-stem flower in a crystal vase in your room daily, solid cherrywood furniture, brass desk lamps, memory foam pillows with extra pillows and blanket in the closet, 600 thread-count Egyptian cotton sheets and comforter that feel like silk against the skin, and the bathrooms...aaaaahh...no expense spared on anything! The layout of the rooms represents a perfect melding of design, aesthetics, and function. I have ABSOLUTELY no complaints or disappointments, and that says a lot because I am one picky bastard. Expect rooms to run about $180-237 per night. Also, when you're confirming your reservation, ask for a complementary upgrade to a king on the Regency Club level floor (this is the limited access uppermost penthouse floor). If you're lucky, one will be available at no extra charge and you will be privy to one of the best views of Chicago. This is one of the few hotels that will make you feel guilty upon check-out and as you settle your bill...knowing you would have gladly paid $200-300 more a night for the kind of luxury you enjoyed during your stay. I can go on and on about the Hyatt, but I will stop here because the 4-star+ ratings already speak to how amazing your stay will be. RECOMMENDATION: YES...DO the Hyatt Regency EVERY CHANCE YOU GET! Special occasions, for a weekend of downtown partying, whatever excuse you can think up to get you there! Get a king room on one of the upper floors (if you can, do the Regency Club level...there is no better view of the city). Try their website's special promotions when you're booking first, but if you're only seeing $200+, then hit Priceline or Hotwire...they tend to have the best deals for all of the nicer Chicago-area hotels. I also suggest parking your car in the garage about a block away (can't think of the name of the street for sure...but just off Wacker and Columbus Dr..by the bridge). That garage is not affiliated with the Hyatt, but only charges $26 a day. If you do Hyatt's parking/valet service, expect about $46 (after taxes) a day with in/out privilege. I know...OUCH! ...but hey...it's Chicago. Also: Lobby level floor...huge open restaurant, lower-lobby level...bar/lounge area where drinks are served in the evenings. You will also find the Hard Drive nightclub here, which is situated in the middle of a fountain/pool...so surrounded by water. Check out pics. DISCLAIMER: My experience is limited to the Regency Club penthouse level, however, I had many friends stay in regular king rooms and reported experiences similiar to my own. read more
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I absolutely adore this hotel! Everyone is so polite and despite arriving 3 hours early for check in we were able to get a room immediately (an upgraded suite for free at that!). The view from our room was amazing! It's also within walking distance from everything we wanted to see! I will most definitely stay here again in the future. read more
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Great open layout with excellent bar and in house restaurant. We compared the "walk in" feel vs Marriott on Michigan, the Sheridan and couple others. Hyatt has more like a "Vegas" atmosphere. The bar was always packed and energetic. Food at the in house restaurant and bar was excellent. Great brunch and one of the best homemade chicken noodle soups!! Chicken wings at the bar are superb. Rooms are nice, show some wear but since this is the busiest Hotel in Chicago that can be expected. We stayed on 34 th floor. Great views!! Beds very comfy and excellent linens. I will say that the service was exceptional on all levels. Everyone always friendly and smiling. I won't stay anywhere else when I come to Chicago.... read more
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Hyatt Hotel has it's grand building located at a very prime location (the heart of Chicago!) that is conveniently located from all the major attractions of the City such as: Navy Pier, Shoreline Cruises & Centennial Fountain Arc. It is at a walkable distance from Millennium Park & the Magnificent mile, and is also close to all the famous theatres of the City. I checked in late at night but was delighted to find ample staff to tend to guests at that hour. I was greeted at the counter by a lady who very kindly offered me a room on the top floor (35th) that guaranteed the best views through the window. The room was adequately deluxe, good ambience, temperature control and had all the amenities (I personally like extra towels & pillows). Of the 3 nights I stayed there, I returned late one fine night to find out that the bar was still open (up until 1:00 am!) Checkout process really sealed the deal. Just about time I was worried that I don't have to go thru the panic of forgetting the boarding pass at home, or the effort of printing it at the airport, I found that there were Checkout kiosks and boarding pass printers, for departing guests; that don't even require you to talk to anyone at the hotel before you leave...super-cool! Hyatt is definitely a classy Hotel, and would love to visit again. May be even get an upgrade next time :) But there's always a room for improvement: 1) It was raining outside, and on requesting an umbrella I got transferred by the operator to Housekeeping and from Housekeeping to Concierge, who in turn asked me to visit personally downstairs. But there was a huge queue of people, and couldn't have afforded to wait any longer, so had to make my trip around the City without the umbrella... (I guess being wet once in a while is also fun!) 2) Although, the hotel had all the bathroom essentials such as handwash, bodywash, facewash & shampoo, I would think a toothbrush and toothpaste would complete the set. 3) The snack bar inside the room seemed like a booby-trap. You don't see the fine-print on the shelf in a dim-lit room until you touch or shuffle some of the snack items. Apparently, it has sensors to charge any edible items that you move (even by accident). I ended by being charged for the items I did not consume. I requested the front desk to look into the matter, who did seem to oblige, but did not settle "all" the charges as promised. There was no point in arguing over the meager sum, but in future I would stay away from the in-room-snack-bar :( read more
9 years ago
My husband and I had to go to Chicago last minute and ended up staying here. Very swanky! The lobby is so open and beautiful, and the changing lights are a nice touch. I was surprised to see this area wasn't as "bustling" as NY or SF, but I actually really appreciated that about this place. We ended up in the West tower and had a lovely view of the river. I was pleasantly surprised by the room as well - it wasn't a suite, but still pretty spacious and very clean. The only knock I would give is counter space in the bathroom was very small, but I liked the larger walk-in shower in lieu of a bathtub. Our internet was acting up and we couldn't log in properly or connect using the ethernet cable in the room (which is funky in almost all hotels I've stayed at). We were connected to their very helpful tech support who helped us connect to the wireless network. I had to work from the hotel room the next morning and was afraid of spotty service, but I thought it held up pretty well and I was only disconnected one time. The hotel is walking distance from some great restaurants and attractions. I would consider staying here again since it was a great value and so central - we were only in town for less than 24 hours, but got to experience a lot. Parking was very pricey, so I'm glad we opted to not rent a car. The Bell Desk was also very helpful and we were able to drop off and pick up our luggage in a timely manner. I went to the gift shop here before we left and the women working there were very friendly and helpful (even gave my directions to a nearby store to by Chicago Bulls merchandise since they don't have much of a selection here). All in all - if you're on the fence about this place, just book it, there's a lot of things to enjoy here! read more
14 years ago
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