One of the biggest hotels I have ever been to outside of Las Vegas. The location is great...near the Magnificent Mile and Millenium Park. My colleague and I arrived late from O'Hare. The front desk was great. They made the check in effortless and they had a great little convenience store for late night snacks. We stocked up there since we didnt eat much on that day. The room was spacious enough for 2....and there was plenty of bars and restaurants on premise. Its a short walk from anywhere downtown. I would stay here again....it wasnt a far walk to our office. read more

Great hotel.. One busy place.. Nice place to have An event and shows. 2 bars available.. 1st flr and 2nd flr lobby. Check in was easy.. Staff are very helpful.. I stayed for 4 nights and didn't ask for house keeping because I have a lot of paper work around and I'm a mess .. Just hoping that they have a program like Sheraton hotels that if a customer opt out house keeping they receive $5 a day credit that customers can use.. For saving house keeping time and money.. read more

Hyatt Regency Chicago - Nice view in the morning - Hotels Near Me - Chicago, Illinois

The hotel was great , perfect location , nice room , we choose a room with 2 queen beds was perfect for our son , and we have the card for regency club where you can have a coffee or eat some snacks for free . The gym it's really good also . The hotel have nice bar and great restaurants , read more

We really enjoyed the Hyatt with a relatively easy check-in despite a long line of people. Room was clean and spacious, although the TV satellite service could use an upgrade. The workout facility was spacious and well-appointed. I was able to get a great workout in. I saw some complaints on the mini-bar but the prices are no different than any other luxury brand. It's for convenience and prices accordingly. There is a small market around the corner where you can get beer and liquor and a CVS for all your other needs. We will certainly be here again! read more

Great location, clean rooms, very comfortable beds. Beautiful views! Breakfast in Lobby restaurant was excellent! Shuttle service from airport drops you off across the street so you have to schlep your bags across the street, up the driveway and UP to to 2nd floor lobby. That being said, wonderful hotel that is close to everything. read more

Hyatt Regency Chicago - View from our room - Hotels Near Me - Chicago, Illinois

Bad customer service I got here early this morning tried to check in early even offered to pay for an extra day they wouldn't let me I had to go to the Hilton around the corner and pay an extra day there so I can sleep there and they told me that I could just pay for one day and they give me early check-in and then I couldn't cancel my reservation at Hyatt Regency so I had to come back and check in anyways I will never stay at this place again. read more

Nice hotel, pretty standard for the price range. Downgrading because there was a huge line to check in and, when I lost my room key the next day, I again had to wait in a very long line (10+ ). If it's a known issue, they need to have more staff on hand to reduce wait times. Also, consider a support option for guests who are already checked in. Otherwise, great location (although you certainly pay for it). read more

Linda at the front desk was extremely rude and condescending when we were requesting accommodation.

Booked via PL for a rate of approximately $85 after taxes. For this area, I was pleased. I am a Gold Passport member, although this was my first ever stay at a Hyatt due to the lack of them in areas I often stay in when spending a night somewhere, and was treated like I was an elite member. You won't get this kind of attitude at the vast majority of any other hotel you stay at. Was checked in at one of the Gold Passport desks only because it was empty and I was motioned over there by a clerk. When she inquired about me being a Passport member I told her I was and she was INCREDIBLY polite and friendly despite me booking via PL. Asked about a more quiet room away from elevators and she put me in a room in the West tower on the end. No view, but it was definitely quiet. Loved the room. Odd location for tv and armoire, but bed was great, and bathroom was very nice as well. Check-in area was a zoo. Not enough room for the size of a hotel it is. Not sure what's going on with the street entrance to the West Tower, but it just seemed odd. The one real complaint I had was with one of the guys hailing taxis and helping with bags outside. I tipped a buck after he slung my bags in the back and he didn't even close the trunk. I had to get out and slam it shut once we realized he was more concerned with getting the next tip. I was only here for a night and just wanting something towards the center of the city since I had one day of sightseeing on my own to do. 3-4 blocks from the Red Line, but overall a good location. The staff impressed me the most. Good job, Hyatt. read more

While the renovation at this place looks great (you can see they poured all their money into the lobby/restaurant area), there were more than a few issues with the room. First off, the view, was excellent, from the 32nd floor, peering thru the Chicago skyline and looking down at the Chicago River. The beds were also comfortable but that's where the good stuff ends. First, parking. The only on-site parking is via valet ($35 each time you park) or $50 all night valet. You can park at a nearby parking garage for around $25-$30, but for a major chain in a major city, I expected some on-site parking that didn't involve ridiculous parking fees. Next, the amenities. The reception on the TV is terrible. Some of the channels barely came in. The water pressure on the shower was weak (weaker than the usual hotel water pressure). The air conditioner/fan would still circulate air into the room even though the panel had the thing turned off. After two nights, this resulted in a very dry/sore throat. Finally, the concierge. Hit or miss with these folks. A couple of them were friendly, polite and knew what they were talking about. Then there were those who just didn't belong behind that desk. From the guy who gave us the wrong directions back to Midway (if we followed his directions we would have ended up in Indiana) and the lady who told us parking across the street was ony $23/night (it was actually $30) and the guy who sarcastically joked that the fitness area didn't have "cool stuff" like a jacuzzi or sauna to a whole list of other tidbits that I've since pushed out of my mind, the conceirge service at this hotel is questionable. Also, I'm not sure if they're still there, but there's a bunch of strikers/picketters outside the hotel and from a brief conversation with fellow guests who were staying on the 16th floor, they could hear them banging their pots and blowing their horns at night. No problem up on the 32nd. read more

I stayed here recently for a conference and had a good experience. Between the marathon and several conferences, the place was packed 24/7. It's a huge hotel, so walking from your room (I was in the West tower) to the lobby was a little ridiculous. Based on how efficient things were, I suspect this volume is normal for them. But, the rooms were nice, service pleasant. I did order room service once and the food was mediocre at best (can you really mess up pizza?). Also, agree with the comments on the gym - it's kind of crazy to have to walk through the entire lobby and down two flights of escalators to reach the gym. But, once there, it was decently appointed and kept clean despite what appeared to be heavy use. Parking is very expensive, but taxis seemed easy to find. And, you can't beat the location - if your visit allows for a little break, definitely take some time to walk along the Chicago River or up Michigan to the water tower. read more

Stayed here for three nights in April while attending a conference. Wonderful location on the river, working on renovations and quiet in the halls. My room was clean and had views of the lake, river, and city. Loved it. read more

It's the world's largest HYATT, but can't say it's the most fabulous. Location is great, right next to Magnificent Mile, theatre district, and Millenium Park. Bell desk took 30 minutes to get the key to get our luggage. (Shouldn't they have the key?- Confused Look) Yes, they have a nice bar, but their food service stops early (or do we New Yorkers have a skewed perception because we expect food options 24 hrs?) I think this HYATT is supposed to be a big deal though, because the Chicago SeaHawks stayed here and the Stanley cup was displayed in the main hall. Can't believe you don't have a bottle of complimentary water, can't help but compare you to Starwood hotels =/ Rooms were clean though, bed was lumpy and soft. read more

Great Location, nice lobby-very swanky, friendly staff. While waiting to check in they brought gummy bears and samples of coffee around. Beds were okay, not great. Mine was very squeaky. Most of the rooms views leave MUCH to be desired-staring at an ugly building, but for $20 you can upgrade to a "view room" which was nice. Didn't like that you could not really control the AC. I got the deal on priceline for a decent rate-but with the upgrade, and taxes, still about $200 which I guess for summertime in Chicago its not that bad. read more

Love the location!!! The rooms were big enough, the bars downstairs were great and the restaurant as well. The location is perfect for first timers like me. It is in prime location where you can walk to most of the land marks (5 minutes walk from the bean). Will definitely stay here again read more

This is a very good hotel to stay at if you have a lot of things to do in the city the rooms are really big and decent size. the hotel is large enough to where you don't feel like you are on top of one another in the rooms are not tiny like every other hotel in the city. The location of the hotel is also perfect because you can get to many of the Chicago landmarks right from the hotel there not that far away from each other at all The parking rate is pretty decent compared to the other hotels in the city as well and they have a nice little bar area its a pretty cool spot to stay in when visiting the city of Chicago. I highly recommend this as a place to stay if you're going to be venturing out in the city and they have some great rates to and very reasonable for not only their parking rates but also the hotel rates and staff is always friendly and amazing. read more

The Hyatt is massive. It feels a little like a busy airport. That said, they seem to run like a well-oiled machine. We had no issues with the check-in process or valet parking. The room service was quick and delicious. The room was comfortable and clean. Our only issue was that the walls were incredibly thin. We could easily hear the conversations on either side of us. Two quick tips: 1) Ask for a river view. 2) No ability to plug iPad into TV, so leave it at home and go explore this amazing city instead. read more

This hotel is very busy and is operating way beyond their means. Incompetent service. Hotel ran out of hot water by 9am saturday. Elevators were very slow, waited 10 minutes on any given event. Red line trains ran every 10 minutes beneath city streets and you can hear the thunder in your room from them but it shouldnt keep you awake at night. Used my stay toward NW airlines bonus points. Bar was ok. One cup coffee service was awful. No free wireless and no free cable channels. Fridge was 25 bucks a day to use. With hotels.com res got it for 65 bucks with tax so what can you expect.?.... Location was superb and cab service was convenient but not enough to outweigh the negatives. read more

I like this place. Great location, nice room, great bar. We stayed here during our first visit in Chicago a few years ago... The bar is impressive - you are warned on the large/group martini glasses ;-) I am keeping the fifth star, because of their water conservation efforts. I appreciate their efforts, but I had specifically asked that they change the sheets after two days of our stay there, which they didn't. I called again and asked for the housekeeping to come back and change the sheets when we got back from the sightseeing, and they did so promptly. I say, when someone pays $180 a night to stay here, they deserve to sleep on clean sheets. There are planty of ways to be nice to mother nature... read more

I recently stayed at the Hyatt Regency for five nights while attending a conference at the hotel. The good: - The hotel was clean, the room was nice and surprisingly quiet, with great views - Great location. Minutes to Millennium Park and the Loop. The bad: - Internet costs $14/day, and even if you pay for it, it doesn't work on the levels where the conference is being held. Ridiculous. No, ridiculous isn't a strong enough word, but I don't think Yelp allows me to use stronger language. Because the conference rooms were all in the basement levels, cellphone and 4G service for your laptops/tablets was also sketchy at best. - I never ate at any of the hotel restaurants, but I did eat food provided at conference functions, and was thoroughly underwhelmed by all of it. - The Hyatt is currently having a labor dispute with the housekeeping staff. If it makes you feel uncomfortable to walk past picketing workers, or to support a company that doesn't properly compensate their workers, you might not want to stay here (my room was booked before I was made aware of the labor dispute). read more

I booked this hotel through Priceline's name your own price. The hotel is in a very convenient location. Right next to the water and not right in the middle of downtown were traffic can be congested. Our room was on the 26th floor and had a great view. They had a floating bed which was pretty cool. There was a convenient bar/restaurant in the hotel. The food was decent as well as the drinks. The bad. There was no bed cover sheet on our bed. It was simply a regular sheet that was tucked in. For someone who moves around while he sleeps, the bottom sheet constantly came undone and was exposing the bare mattress. Not very comfortable. The room size was a little small as well. As soon as I walked in, the doorway was narrow and there wasn't much room to maneuver around. Also, the walls were very thin so we could hear everything from our neighbors on both sides. Overall, this hotel was decent. Again, for the money, it wasn't a bad selection. However, I don't think I would want to stay there again. read more

We wanted something in right in downtown Chicago that was luxurious. Well Hyatt proved that. On top of that we got the room for a steal of a price. The hotel lobby is soaring and has a large bar and restaurants with lots of windows. Check was a breeze and the staff friendly. The room had been renovated recently with a comfy bed, flat panel TV, nice big bathroom and had a great view of the Times building. The fitness center is open 24 hours and is well equipped. There is a Starbucks in the lobby along with a nice restaurant for breakfast. The bar serves some good food too. Concierge was very helpful in arranging a tour on the river run by the Architect's society. The boat is right across the street. All in all it has everything you would want and if you use the right website to book the room you will pay a third of what the room typically goes for. Book it and enjoy! read more

Stayed here for my recent conference and overall not a bad hotel. Scored a great deal off Priceline. Standard room with a decent view if you're on an upper floor facing the city. The location is pretty close to major occurances in the city. The bar is open late with good food. Room service is nominal. read more

We had an issue with our reservation but got resolved quickly by a manager. Over all we were happy with the hotel, service and the friendly staff. The only thing I was really disappointed with was the parking situation. Heard it was really expensive to park here so we parked at the Millineum garage and we had to walk around at least 5 min. read more

Last stay was very disappointing. They had some construction going on and it was really chaotic at the front desk. Long and slow moving lines, people and luggage on top of each other and general mayhem. Apart from that, at several points during my stay, there was only one working elevator. Which made the lines longer... I left valuables behind and called right away about it. I got passed around and then they took my information (I had to repeat my story multiple times to multiple people) so they can call me back with what they find. Three weeks after, still no phone call. I made a follow up call today and I had to repeat my story again. So my necklace did not turn up anywhere and I guess "tough" luck for me for leaving it behind. For this type of situation, it did not feel like the "customer service" aspect of staying at a hotel was very evident. On a nicer note, even though I was at a very small room, I had an excellent view. First time I actually went to bed with uncovered windows so I could enjoy the city lights. read more

Great location! I was upgraded to a junior suite--which was very nice considering we checked in so late (or maybe that's why?) Love the new 168 million dollar reno but, couldn't they have made the wi-fi better? it is really slow--i mean really slow... Check in was great--make sure if you plan to sleep in, you put the card on your door--housekeeping was quick to come in the morning (9am) and didn't give you a lot of time to shout out to come back. If you are woozy from heights--definitely ask for a lower floor! all in all--a great place to stay if you are situating your stay on the magnificient mile. read more

Yay, Hyatt! I stayed here last weekend for a jaunt in Chicago, and had nary a complaint. I found a great deal on Priceline, and for a mere pittance, I upgraded to a city view room with a floor-to-ceiling window -- a great thing to wake up to. This is a ginormous hotel that gives you a bit of an airport vibe, so if you're looking for an intimate boutique experience, keep swimming. However, staff was cheerful, courteous, and friendly (props to check-in staffer with the unusual name beginning with an L, who was a delight), and did a great job of attending to me. My only complaint was the day of check out. Due to a late night/early morning gallivanting around, I requested a late check out. Unfortunately, about thirty minutes prior to leaving, housekeeping decided to trounce in my room unannounced, and got an eyefull. Woe betide! Thanks again to the great front desk staff who made sure to remedy the issue when I brought it to her attention, and also comp'ed my room service for the weekend, as an apologetic gesture. Good on ya, Hyatt. read more

Very nice (and enormous) Chicago hotel located just off the Magnificent Mile. I've stayed at the Hyatt Regency Chicago on a number of occasions and was never disappointed. The rooms, while not overly opulent, were always comfortable. This hotel's main attraction (other than its location) is its onsite bars and restaurants. In my experience, it's never been quite as pricey as other nearby high-end chain hotels but is definitely on a par with them. Cabs are always plentiful in front of the building. Definitely worth consideration if you're staying in Chicago. read more

bumpy at first checking in. As a Gold passport member I expect less than 20 minute wait in line (literally longer than TSA). This would have been a 1 star review, but luckily we ran into a manager (Al) who was fantastic. I would consider returning as long as he's at the helm. read more

IF YOU HAVE AN ALLERGY TO FEATHERS CALL AHEAD and DOUBLE CHECK!!! I can't give this 5 stars because I really feel like places that still use full down pillows need a screaming disclaimer in the room ON THE BED!!! I was exhausted after driving 7 plus hours to attend a convention. The pillows felt like foam, had nice thick covers and pillowcases. My roommate was afraid for me I was wheezing so badly. I have missed my entire weekend as a result of a massive anaphylactic response to the feathers. It's day three and my throat and mouth are swollen to the point speech is inhibited. Thankfully housekeeping was more than happy to replace my pillows, but they brought me 8 foam pillows and left all the feathered ones. Room service was so kind to me and so was every employee I encountered. All were friendly and my room was spotless! The bed is comfortable- trust me I have been in it for days- and the bathroom has good water pressure and hot water. I am thankful for all the amenities inside the hotel. My roomie was able to find me benedryl and ibprophen quickly to slow down the swelling. I would stay here again, but I would not go in a room until they assure me the pillows aren't feathers. read more

Stayed here for a wedding downtown, needed a hotel. I would only stay here again for that reason - out of need. I arrived in a cab, with 3 heavy duffel bags and a garment bag. Upon exiting the cab, I began to retrieve my bags. A Hyatt employee asked if I needed help getting them out of the trunk. I said yes, and he then asked if I would like help with them to the room. I said no, I figured I could carry them myself. So the guy abruptly threw them onto the ground with a *bang*! and quickly walked away. I understand it was busy. However, I panicked because there was glassware in one bag, and a bottle of perfume in another. I don't understand why he couldn't bend slightly and place them on the ground. Or better yet, given me 30 seconds to take the bags and place them over my shoulder. The room was nice and clean, check-in was very smooth and whoever I dealt with at the front desk was actually very pleasant. However, that first impression is far too lasting. read more

Every time I spotted a hotel employee, they were always smiling. It's clear that they enjoy making their guests happy. Check-in was easy and quick. It seems as though they don't treat their Priceline customers different than any of their other customers (which is a good thing!) Being on the North end of the loop, the location was great. It was steps away from Michigan Avenue, and a couple of blocks away from State Street. The view from the room was grand, facing the Wrigley Building and Tribune Tower. The bed was very comfortable. There was actually a bathtub in the bathroom, which comes in handy after a long day of walking around. The lobby was both busy and beautiful. There was a great selection of food inside the hotel. It's reminiscent of a Vegas hotel (sans casino). I will definitely stay here again when I visit Chicago. At their price range, Hyantt Regency definitely goes above and beyond of what's expected from them. read more

We stayed there on Sunday night, after gthe July 31 Paul McCartney concert at Wrigley Field. Two Queen beds, two people, $119.00. The room was great. Clean, very comfortable beds, the ac worked perfectly, tv was no problem, bathroom was nice, clean, looked newly remodeled. 3:00 pm Check-in took all of three minutes. We parked one block away, in inside underground parking, for $30 for 24 hours (the hotel wanted $50). The location is perfoect for exploring the Loop. L's ar three blocks away. We did NOT eat at any of the restaurants in the hotel...they are a little pricy....$25 each for buffet breakfast. But there are plenty of Starbucks and little nook-and-cranny places to get something to eat within 4 blocks of the hotel. did not spring for internet, it would have been $12.95 per night. read more

We really enjoyed our stay at Hyatt. The hotel room was very nice and clean. Everything was very modern. The bed was actually not too bad for a hotel bed and the pillows were actually very comfortable. The door to the rooms are very thick and heavy which is nice because it prevents a lot of noise from coming in. The hair dryer in our room was not working so we called the front desk and asked if they could bring us a new one. They did bring one up and they were very nice and helpful about the problem. Check out was nice and easy, all we had to do was turn in our room keys and we were done. The only thing that is stopping me from giving this hotel five stars is that the TV in our room had horrible picture quality and I felt that there was a very limited amount of channel choices. The other thing I did not like was that they did not provide free wifi. If you are paying that much for a hotel I think that wifi should also be included in that deal. read more

Located south side of the river along east wacker drive, the main entrance was difficult for me to find with my GPS. At first, GPS was trying to have me drive into a parking lotalong the lower level. Then i got onto surface street level, and i had to circle once before realizing the main entrance was located up a ramp above street level. Once inside had to go up another level to check in. The lobby had. Lower bar, a bar above at the check in level and some restaurants including a stetsons steakhouse resataurant on the main level. Was on the west wing so walked the causeway above the street to get to an elevator ban for the west wing. The plastic keycards dont have to be inserted so it can read the magnetic strip. instead it was an rf readable key -- like ones to get into walt disney world-- so just hold it up to the circular reader and it would beep when unlocked. The room was nice bathroom was clean and modern fixtures . Beds were new with clean sheets. The room had a minibar. Which has a weight sensor so it knows if you take something to drink. Overall great room and great lobby. However location across the river from MM and the fact it is hard to locate forces me to take away one star. read more

The Hyatt provides gorgeous views and is convenient to everything in the loop. Service was exceptional and room prices were reasonable. My room was spacious, and had plenty of storage for clothing. While roomy and stylish, the bath had very little counter space and was poorly lit. Desk space was limited because a portion of the space held a television. The bed was comfortable and the HVAC system held the temperature right where I wanted it. One feature I always appreciate is a mini refrigerator. While there was one in the room, it was full of pricy items for sale by the hotel. Not even the water was complimentary. While the room pricing was reasonable, amenities were not. For example, only very basic, in-room WiFi was complimentary. In order to access high speed internet or to have access in the conference areas of the hotel, there is a $30 charge per 24-hour period. When business is through and it's time to relax, an in-room movie runs nearly $20, even for old movies, and neither movies nor cable are available in HD. I'm just grateful that I had a great view and plenty of Chicago fun to keep me entertained during down time. read more

Beautiful hotel, but service this time was not up to their standard. When I got to my room, I wanted to make some coffee, but there was debris in the machine. Overall I don't think I'm coming back. Ps don't make phone calls on their phone it's like $15 for a call read more

The hotel it self is in a great location and all the amenities and level of quality are what you would expect from a Hyatt Hotel. Checkin=a breeze Room style and quality=great The concierge service is way below Hyatt grade!!! Very disappointing! The lobby and restaurant areas can be very noisy with the open atrium style for the 1st two levels of the hotels. read more

Poor. Attended for a conference. Hotel is very badly laid out and poorly sign posted with outright bizarre labeling of floors. (Conference levels are labelled by colour in no particular order - there is a gold, silver and bronze but silver is not the level between gold and bronze. In the elevator the gold level is labelled "B" etc.) The room was adequate but certainly not 4 star. Small window (looking directly into an office building) and inadequate lighting made for a dingy stay. The shower was of low pressure. Bed comfortable but not exceptional. Air con noisy and inefficient. There was very little in the way of in hotel bar and dining. Both restaurant and bar were pricey without quality. The best part about our stay was the easy walking distance to other restaurants etc. On our departure we attempted to check out via the kiosk but found that a large mini bar charge had been added to our bill. We never touch the mini bar, ever! We managed to get this removed after a lengthy wait in the queue and debate with the hotel staff. We also had to wait for well over half an hour for our rental car to be available which was then filthy on the inside. (Unsure if Hertz is directly associated with the hotel but they have a permanent booth) Overall an unsatisfactory stay especially for the price. Would strongly advise against holding you conference here! read more

The Hyatt Regency was recently remodeled, at least that's what I hear, and it's what you'd expect this type of hotel to look like. I found it odd, and not very inviting, that when you enter the hotel you have to take the escalator up to the 2nd floor to check in. The good: the bed was soft, I didn't hear too much noise from the nearby guest rooms, and it's in a great location. The hotel is a 10 min walk to Michigan Mile shopping, and about a 35 minute drive to O' Hare. The Bad: the hotel itself is not warm or inviting, my room was a bit musty, and the water pressure was terrible. Overall it was a decent place to stay. read more

Hyatt Regency Chicago - The rooms are a good size and have been recently updated - Hotels Near Me - Chicago, Illinois

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