Top-Tier Service and Unbeatable Location!My stay at the Omni Chicago Hotel was exceptional from beginning to end. While I cannot recall individual names, the entire staff was absolutely fantastic and incredibly welcoming. The highlight was their customer service. I needed a rollaway bed, and the front desk agent told me, "Let me see if I can work any miracles." He absolutely made that miracle happen and had it delivered promptly without any hassle! The bedding was super comfortable, bedding was great. So very spacious. They were just as helpful with Ubers, taxis, and directions.We had a minor issue with the room refrigerator, but the staff came up immediately and resolved it quickly. Seeing how fast they handle unexpected issues proves how guest-focused they are. With its perfect Magnificent Mile location, I highly recommend this hotel and will absolutely stay here again! read more

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I rarely leave negative reviews, but our stay at the Omni Chicago was deeply disappointing. At check-in, we were excited to be told we had received a complimentary upgrade. After arriving in our room and beginning to unpack, we discovered dirty linens left in the bathroom, making it clear the room had not been properly cleaned. Shortly afterward, our bank alerted us to unexpected charges. That's when we learned the "complimentary upgrade" was not complimentary at all. The additional charges increased our stay from approximately $1,064 to nearly $1,800. Rather than simply correcting the rate and addressing the cleanliness issue, we were asked to pack our belongings and return to the lobby because we were being moved to another room. Unfortunately, the new room was not ready and had not been prepared to accommodate our feather-free request. We were forced to leave our luggage with the bell staff for nearly three hours while waiting for a room we could occupy. To add to the confusion, we were initially told our upgrade included complimentary beverages, but those were never provided either. Throughout the process, no one clearly explained what had happened, and we never received a sincere apology. What should have been a relaxing getaway turned into a frustrating and time-consuming experience. Having spent 13 years as both a hotel General Manager and Revenue Manager, I understand that mistakes happen. Rooms occasionally have issues, rates sometimes require correction, and service failures occur. What matters is how a property responds when they do. Unfortunately, this experience fell far short of what I would expect from a luxury hotel and did not reflect the hospitality standards Omni promotes. The bright spots of our stay were the bell staff and the bartender. Both were consistently kind, professional, and welcoming. They were the only team members who made us feel genuinely valued as guests. We travel frequently and place a high value on both service and accountability. Because of this experience, we have already canceled two additional stays we had booked with the Omni brand and will be looking elsewhere for future travel. It is unfortunate that a stay which began with excitement ended with disappointment and a loss of confidence in a brand we had hoped to enjoy for years to come. read more

The hotel is nice enough, but there is a serious design flaw in the room I had. There is a lamp between the two beds, but it can only be turned on if the recessed lighting behind the beds is ALSO turned on, and that can only be turned on from a light switch at the entrance to he bedroom. The result it that, if you are reading in bed and want to turn off the lights to go to sleep, you have to get out of bed to turn off the switch -- if you just turn off the bedside lamp, there is still a bright light behind the bed. read more

During our stay, the hotel had rented out the breakfast area to a private company, which meant the usual breakfast service was unavailable to guests. We were advised to order room service instead. As paying guests, we felt that our experience was deprioritized in favor of additional revenue opportunities. Given the rate we paid, this was disappointing and did not meet our expectations for service. read more

Checked in and received our room keys, went to room and key would not work. Tried a few more times and then the door opens - a housekeeper is inside room saying she is doing "checks". She has no cart, no clipboard and was very flustered. Strange start. Room is not well maintained. Sheets have holes, bathroom tile cracked, wallpaper falling off walls. And the same dead fly stayed on the window sill for all 3 nights of our stay. Many nice places to stay in Chicago would never choose this hotel again. read more

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So far, so good. (Will update if anything happens to my car during valet.) Got ourselves a corner room on the 11th overlooking Mag Mile. Quiet hotel, so quiet in fact that the bar on the 4th floor was closed before 9pm? Odd, but okay. Mosey-d on over to Z Bar Rooftop a block over. (I'll leave a review for that place.) Hotel room itself could use some more detailed cleaning, if I'm being honest. The toilet was left un-flushed. I've stayed in worse, I've stayed in better. I'd stay here again. read more

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Flew in from California to attend a graduation. The graduation was not nearby but we decided to stay downtown since everything is pretty much walkable or a quick uber ride away. We shuttled in from Ohare and got here about 2pm. I didn't get the bellman's name but he was the one with the cool moustache! He was amazing and super friendly and helpful and made us feel welcome! He directed us to the check in lobby which is on the 3rd floor. Even though check in was at 4, our room was ready so that was nice especially after all that traveling. The guy that checked us in had no personality but gave us the basic info and sent us on our way. Our room was on the 9th floor and we had a view of downtown and Zara which was nice! The room itself was pretty basic. No wow factor but was clean and had what we needed. The bathroom was simple. As a woman, I absolutely hated the fact that they have a full length mirror on the back of the door and directly in front of the toilet! Of all the wall spaces to put a mirror that's where you guys put it?!! So weird and uncomfortable! And with 3 of us staying, there's no where to look at yourself or apply makeup if someone is using the bathroom. There was a mini fridge and we called up for a microwave so we had a place to store drinks and any leftovers we brought back. There is another mirror at the bar but it's more like a 3D circus mirror and not a functional one. We made our way to the bar on the 4th floor to use our free drink tickets they gave us at check in. The bar area was small but had nice views of the city. Drinks were limited to beer, house wine and champagne. I got a champagne which felt like a welcome to the Omni/Chicago drink! Not the best but it was cold and free so I was grateful and I also tipped the bartender even tho he lacked personality as well. Everyone except the bellman just looked like they were there to clock in and clock out. We did not have a need for room service while we were there so I can't rate them. We had our own toiletries so didn't use any of the ones supplied. The bed was decent but the pillows were awful and flattened the minute you laid on them. Traffic noise could be heard at night but wasn't bad to the point that we couldn't sleep thru it. I wouldn't stay here again tho if I came back. Way too many other hotel options to choose from at a similar price point but I also didn't regret my stay here. Fun fact! The largest Starbucks in the world is located one block over from the Omni! Literally about a 3 min walk! read more

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I chose to stay at this hotel mostly because the rooms were so big. I got a room on a 22nd floor with a nice view. The hotel itself is quiet - I didn't hear my neighbors at all. My only issue concerns cleanliness, especially in the halls. My friends had 2 whiskey glasses left by their room for 3 days straight and I saw some other ones scattered around the halls. Other than that, I was happy about my stay. read more

Omni Chicago Hotel - View from my room on the 22nd floor - Hotels Near Me - Chicago, Illinois

this hotel fails the standard incredible omni experience. the doormen would rather talk to each other than to get the door or offer to help with bags. what's the point of having doormen? check in was fine. my room was dirty with laundry left from previous guest underneath the bed. there was no ironing board. and the gym had little to offer a person who needs a good workout on the plus, it is in a great and safe location. read more

We are done staying here. From late check in to dirty floors, dirty mirrors, a broken refrigerator, broken room phone, broken mirror, and filth on the bed* see pictures! They only offered to move us to another room that was subpar! Not acceptable! read more

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They do have bedside chargers. Unfortunately it butts up right against the bed. I broke my wall plug because it wasn't a low profile one. Should have brought the ones I had at home. There's also a slide to protect the port from dust. Ensure you slide it down so you can use the plug. The office table has a similar plug ports so you can see (more clearly) what I'm describing read more

Omni Chicago Hotel - Bring your low profile wall charger or risk breaking yours. It's a tight fit between the bed and the bedside port - Hotels Near Me - Chicago, Illinois

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The hotel is a little dated, but the rooms are nice (save for mediocre showers), and the location is great. But I need to make a PSA: the valet parking system is a complete mess if you prepay for valet parking. I reserved a room with the "Valet Parking Package." After I initially valeted my car, I received a text message with a URL to retrieve my car. One problem - in order to do so, I had to pay $89.99 for the valet fee. I already paid for the valet as part of my room package, remember? This problem came to light the first time I needed to retrieve my vehicle for a brief errand. Unable to retrieve my car from the URL without paying, I called the front desk to explain, and they understood my plight. They called the valet and asked them to bring my car around. However, moments later, I received a call from a confused member of the valet staff, whom I had to explain the entire situation to again. They called the front desk, confirmed my story, and told me my car would be ready in 20 minutes. Returning later that evening, the valet crew was down to a single staff person. I had to wait 30 minutes for their service (which was inconvenient, but it's hard to blame the lone staff member), and I tried to briefly explain my earlier valet situation in order to avoid a repeat when checking out the following day. But they were confused by what I was saying, and only wanted to know whether or not I was a returning guest/valet client. Upon returning to my room, I received a new URL text message to use for vehicle retrieval. Ugh. As a result, checking out was a repeat of when I retrieved my car the day before. I once again explained the situation to a different member of the front desk, who agreed that it was already on my reservation, and explicitly told me not to use the features on the URL that was texted. They told me to explain to the valet when I got downstairs (you have to take an elevator up to get to the front desk from ground level, for the record). I did, the valet member was confused, but they jotted down my room number and eventually found my keys. 40 minutes later, I was sitting in my car (it was at checkout time, so they were busy). TLDR; Omni uses a valet website/text message system that probably works well 95% of the time. But if you pay for the "Valet Parking Package," you will be subjected to multiple phone and/or face-to-face conversations as you try to explain that you've already paid for the overnight valet service. A valet service is supposed to be something that makes a hotel stay more convenient. Having to convince multiple people that I had paid for a service which I had, in fact, paid for was a pain in the neck. read more

Hotel is pretty dated and old. You have to valet at $90 a night and it could take up to an hour to get your car. Marriott, is much better.

Nice hotel, great staff, but $90/night to park is ridiculous even in Chicago. They raise the parking rates every few months.

The hotel has really slipped from when we use to stay here years ago. The decor looks beat up; from scratches on furniture, to broken and inoperative shades, to a shower with little water pressure, to scratches and stains on wallpaper, to the stains on carpets and bedding. Additionally, there was an odor in the Lobby that was always there whenever we walked through. Lastly the restaurant hours made it unavailable at breakfast or after 10, both bar and restaurant. As a result, there is no room service, no room service in what use to be an upper scale hotel. Also, though the staff was VERY NICE and VERY PERSONABLE, they had no idea or suggestions for places to go nearby when bar was closed and restaurant not open. For the same price there are many many other options in the same area. read more

The room was spacious and clean. The service was awesome. In a great location to miracle mile. read more

Omni Chicago Hotel - Description of the 5 floor Starbucks. A must see! - Hotels Near Me - Chicago, Illinois

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Stayed here for a weekend and could barely get any sleep. We had issues checking in and front desk was not very helpful. Spoke with Leah, who put us in a room right next to the elevators. We had the pleasure of hearing the elevators and traffic outside ALL NIGHT long. Other than that, staff was friendly and attentive. read more

Our stay here on New Year's eve was great! Pros: -staff at front desk and outside were friendly and helpful -price was reasonable -our suite was huge (two queen suite) -check out is at noon which is later than other places -room was clean -the bar on the 4th floor was great, we loved our drinks -complimentary hot cider and snacks (maybe just for the holiday) Cons: -we were told someone was coming to help us with our tv but never came -check in isn't until 4 but they had our room ready early so this was okay Overall thank you for a great experience! read more

Omni Chicago Hotel - Espresso martini - Hotels Near Me - Chicago, Illinois

Honestly you pay for the location, they double charged us and Make you wait days till you get the money back but will take your money right away. When you walk in there is no sign or anyone to tell you where to go to check in we had to ask the valet. The hall way smelled and no garbage bag liners. The I had to ask for a bag. The room was ok. The workers don't look behind them going through the revolving doors it's actually pretty dangerous because they are going as fast as they can. Over all it's ok hotel, only because of the location. read more

In the Grand scheme of things, there are some things you might find are insignificant. Great experiences can live with you for a long time. That's exactly what you will receive during your stay at the Omni. I actually want to go back over and over again. The staff is great and the accommodations are impressive. Go experience it for yourself. You will love it. read more

Omni Hotel Chicago offers spacious rooms, friendly staff, and a perfect downtown location. Highly recommend for any trip! read more

Omni Chicago Hotel - Hotels Near Me - Chicago, Illinois

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Very pleasant hotel. Rooms are large and beds are comfortable. Windows don't do much for the city sirens so bring ear plugs. Staff are just beyond friendly (except for one concierge guy that gave me weird attitude when I asked for directions to a store nearby). Water pressure is good and showers get warm quickly. Location is great as it's right on Michigan ave and by all the fancy stores so can't go wrong there. read more

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Sad to report after many enjoyable stays that Omni Chicago is under-staffed, over-priced and not worth the cost. Spent two days there in early September. Staff as nice as ever but not enough of them. No one answers the phone, problems with the parking, bath tub with "mystery hair" on it -- and it cost $700 a night! Omni offered us two comp rooms at the same hotel -- explained we wouldn't go back. Problems felt chronic, not an aberration. Never heard from them after that. read more

Great experience. Fine room (a small suite), outstanding service. Friendly, skilled staff. Had three excellent breakfasts (with first-rate service) at the hotel restaurant. read more

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Great stay, top to bottom. Nice rooms, quiet, great black out shades, great location, incredibly clean, and great common space.

Super amazing experience! The hotel staff was friendly, we had a huge room that was cleaned well, and we were in a great location in Chi! They also have a restaurant in the hotel that serves MASSIVE breakfast burritos! read more

Omni Chicago Hotel - Breakfast burrito - Hotels Near Me - Chicago, Illinois

We stayed here in August. I loved the location. We were walking distance to shops, River walk, the lake. Our room was really nice. The bed was so comfortable and I loved that we had a separate space with a couch. There was a coffee maker in the room with food coffee. We had a nice view of the John Hancock building and the lake. The workout room was large. It even has a private patio to stretch. There are clean towels and water in the workout room. The one downside was parking. It's like $70 to valet park for the night and $50 to park yourself for 24 hours across the street - yikes! That's a lot! Other than that - great experience! read more

Omni Chicago Hotel - Our room - Hotels Near Me - Chicago, Illinois

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Staying here now(Nov 2024) in a king suite on an upper floor and the traffic noise is so loud it's like there's a window open (but there's not). It's so incredibly loud that neither of us can sleep. We"ve stayed at many hotels downtown (Sofitel, Kimpton, Intercontinental, Palmer House, Dana and others), some right on Michigan Ave and no other hotel downtown that we've been to is as loud as this one, They seriously need to invest in better windows with better insulation. I would highly recommend staying anywhere else but here. Staff is nice and location is good but it's sooooo LOUD. read more

First of all, the desk attendant, Daniel, was a total gem! Intelligent, sweet, intuitive. The hotel room itself was very clean, very comfortable, quiet at night, and with a beautiful view. The customer service was OVER the TOP! I liked the elevator system which separates clients rooms from general human traffic in the lobby....very good security. The restaurant and bar was fabulous. This is the type of service and hospitality that went missing from the the 1950's. Keep going Omni, you are getting this right! read more

My fave hotel on the Mag Mile! Staff is super friendly and helpful. Rooms are clean, spacious and modern. Always a good view no matter where your room is located. read more

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This past trip we were treated so nicely and the room was absolutely perfect! We had the absolute BEST time. The staff went above and beyond, exceeding our expectations and turning our trip into a truly enchanting adventure. Their consistent warm welcomes, genuine smiles, and eagerness to assist with every detail made the experience truly magical. The room was clean, quiet and perfect! I wholeheartedly recommend this hotel to everyone and look forward to returning in the future. read more

I had an amazing stay here last week for work. The front desk staff was awesome, and special shout out to Daniele for being so kind and accommodating. The room was clean and the door men were also so welcoming. Great location to Michigan Ave and I was definitely be staying here again! read more

Greta location, solid room rate. Valet team and front desk people were friendly and efficient.

The perfect place to stay especially if you have kids. Everything here is exceptional from the staff to the food and the drinks. It's close to pretty much everything you'll want to do in the city. Great place. read more

I'm hard on hotels. Usually pretty critical. I liked this one. Rooms were decent size and clean. AC was really good, but not too cold. Wifi kicked butt. The fitness room was solid and the in-hotel restaurant did a good breakfast. Location was perfect for Chicago meetings. Loved the service. The only odd thing was having to use two sets of elevators. You have to go to the lobby on the third floor and then walk to another set of elevators to get to your room. read more

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This hotel is right in the heart of Michigan Avenue where tons of luxury stores, historical buildings, and great restaurants are located. The hotel is a little confusing as the lobby is on the third floor but otherwise the interior is gorgeous and the staff are all very nice! The room I stayed at was large and had a ton of amenities like a big flat scene tv, a mini fridge, desk, couch, and a mini bar. The only down stand is that the bed cover was riddled with stains of all sorts making it unpleasant to not only look at but sleep in. Otherwise, everything else was clean and well maintained in the room. read more

Check in is not the space shuttle launch. 25 plus minutes with 4 desk peoples. Hotel is of course beautiful and the staff is lovely despite being incredibly slow. Not the first impression a hotel of this caliber should be providing it's guest. read more

Omni Chicago Hotel - Very very slow chick in desk staff - Hotels Near Me - Chicago, Illinois

Incredible service and definitely a luxury-type hotel stay. The building isn't new of course but it's well maintained and clean. The staff was attentive, went above and beyond a couple of times, valet was timely, and toiletries were wonderful. Our room was generously sized. Quiet. No complaints at all! read more

Omni Chicago Hotel - King room - Hotels Near Me - Chicago, Illinois

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I really did enjoy my stay at the Omni hotel and would probably stay here again. Pros - Spacious rooms, plenty of toiletries, sheets were soft, there was a mini fridge and espresso machine w decaf and caffeine options. Good price, great location. The front desk staff was super helpful. They helped print documents for us. View from our room was gorgeous. Requested two wine glasses and received them quickly. We ate at restaurant for breakfast and everyone enjoyed their meal, service was quick. The lobby had little delicious dessert treats in the afternoon time. Hasan at the front desk was the best and a helped greatly during our stay! Cons - Self park/valet parking is four blocks from the hotel. Cleaning staff was great over the weekend but inconsistent during the week days. Requested silver wear set from downstairs and it never came. Decor was a little dated, couch was dingy and the mattress wasn't my favorite. Over all good experience and would recommend staying here to a friend. read more

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We spent over 500 for a light parade viewing with buffet dinner. They oversold and there were no seats available. We arrived early and were not allowed up yet others just went up . No seats no view a total waste of money. Definitely bait and switch! Shame on the Omni!! read more