Great location, clean, reasonable price. Would I stay here again. YES!!! It is on the water and walking distance to many tourist attractions. They made sure my in-laws were on the same floor as us. read more

Hotel lobby awesome .... Rooms are not great . Bar busy ..but not enough servers. Overall Palomar is better!

I stayed at the hotel after Christmas and I had a great time. Clean, modern and the staff were great. My flight was super early and I didn't have any problems after asking for an earlier check in. The room were cozy and clean, the big bar is great, nice drinks and food. I'll definitely stay there again. read more

Because of my business, I patronize this Hyatt 3 or more days a week. I've spent thousands of dollars here over the years and recommended them. I'm of a mixed-race background and have encountered people who've been insensitive about my background but I've learned to live with it. The only times I've sought to correct people is when the person has directed query at me with some condescension or animus. I've always admired Hyatt and the Pritzker family. My father was friends with Don DePorter (the storied manager of the chain). Because of this admiration of the brand and family, I felt an obligation to bring to management's attention an incident where one of their employees was overtly racist towards me. I'm sure this isn't systemic but when I tried to bring it to management's attention, I was ignored. I didn't want anything. I just wanted to help them to live up to their reputation. Sadly, in spite of clear evidence and a 3rd party witness account, I was basically ignored. I want nothing from Hyatt. I just feel like people should know what the management here is all about. read more

When I first purchased this hotel I was unsure about how it would be. It had 4/5 star rating but had never been to Chicago before. When I arrived I was pleasantly surprised with this hotel. Not only was it gorgeous but it was huge and had different places to get food and there was a convention center under the building where a meeting was happening. The staff was super helpful and even upgraded us which was incredibly appreciated and kind of them. It made me extra happy to stay here. Our room was beautiful and had a view of the river but was also high enough that it was quiet and felt private. The only down side that I could find is that the restaurants are very expensive and looked like they were amazing so I left each time to get food. Other than that, a great stay and hoping to stay there in the future. read more

Big, big, big. I don't typically stay at super hotels like this, and I tend to like a bit more personality in my lodgings, but this Hyatt is perfectly comfortable and acceptably furnished with comfy beds, standard amenities, and some decent views if you're in the right rooms. Staff service is generally good, though when a convention comes in, it can slip a bit, thanks to all the demands made on their time. Both times I have been in this hotel, though, there have been conventions, and service quality remained fairly high. Big Bar is passable, though not terribly exciting. The club/dancefloor space was rather popular when I stayed, but I wouldn't want to spend any time on the lower floors on club nights--it is tremendously loud. All in all a solid option for a short stay. read more

They messed up the reservation. I specifically reserved a king suite with extra bed for kids, but when I got there, they said no extra bed, in fact, no suite at all. Pain in the ass to finally get our room read more

Great hotel. The rooms aren't super fancy but they are comfortable. We upgraded to a view of the river/city and it was wonderful waking up to. We will be back! Service is also very kind and professional. read more

stayed here during my first trip to Chicago, based on friend's recommendation. when you first see this place from the outside, it looks impressive! the largest hotel in Chi, it makes you feel as you were in the airport, when come in. i was told that Chi hotels were known for its luxury, so my bar might have been set a little too hight. our room felt kind of old and dark. but it had a large tv, iHome, and the beds were pretty comfortable. the bathroom was nice :) the food inside the hotel is pricey. but that is expected. the staff were friendly. they agreed to hold our suitcases after we checked out and wanted to see the cite before our flight. one of the valet guys there recommended us a great restaurant not to far away (Emerald Loop) and even gave us a coupon for a free appetizer. we got a good deal on the room, so can't really complain. however I will try a different hotel next time. read more

Got a small suite for 2 buddies of mine along with myself for a couple great days in Chicago. The hotel was nice and they quickly remedied the mistake of a room with a single bed instead of the 2 queens I reserved. Our first night was O.K and I hardly noticed the noise in the hallway being so weary from traveling all day. On our second night we woke up at 2:30 in the morning to the sounds of someone doing major construction work on the other side of a shared wall. After a very angry call to the front desk and several more minutes passing by the late night construction worker called it a night. Our hallway appeared to be the social gathering place as we became accustomed to assorted loud and obnoxious noises at all hours of the night. Aside form the inconveniences of sleep, our room was nice and clean with a nice view of the river. Our hotel lobby was immense and very modern with 2 bars and a restaurant. The hotel's other amenities were nice like the fitness center and the living room like lounges all around. Overall I liked the hotel and it's location in downtown, services like housekeeping and bellman were great but when I mentioned my issues with the noise every night the guy at the counter just gave me a quick "I'm sorry, it happens some times" excuse, barely acknowledging my feelings. Next time if I book the Hyatt I will just bring some earplugs, Aloha read more

I'm use to 4 and 5 star hotels and this definitely isn't one of them ... I read the reviews thoroughly and thought this may be a good choice considering the good reviews outweighed the bad by a long shot. I also took into consideration that ppl will always review when they're dissatisfied; however some don't bother when they're happy with the services. Anyway, needless to say, I booked here. I arrived at 1030am and was pleased that check in was a breeze. No more than 3 or 4 minutes and they had a room available for immediate access. We paid the $60 extra for a room with a view and got to 3218. Moving too fast ... I'll begin with the good stuff. The staff is very courteous and friendly. The hotel is in a perfect location !! They get an A+ and 5 stars on the location. Now, it ends there. This hotel is extremely outdated. The carpets needs to be cleaned. The rooms have stripped wallpaper. We were greeted by VISIBLY dirty pillows on the bed, hair on the floor in the bathroom, the room smelled old and closed in, the view was ok. It was the river and lake ... I had no problem with view we didn't take pictures because the windows were filthy. The maid needs to knows it's okay to dust every now and then and new furniture is needed since everything is all chipped up in there. The coffee maker was just as dusty as the headboard and had hair in it. The bed was uncomfortable. So happy that I was only there 2 nights and spend hardly no time in the room. Lastly, I paid my deposit cash so, that I could receive it back in cash obviously ... Nope, upon check out, I was told I'd be mailed a check. SMH. Again, def not a 4 star hotel. Just a great location. Oh and terrible cell service although, WiFi is free. Don't even expect to think you're going to watch TV. Update ... I was told the check would be mailed today and I should receive it within 5 business days. I called to make sure it was mailed today and I'm now told, it takes about 4wks before a check can be sent. Makes absolutely no sense. Thank God, I'm not in need of that money right away. read more

the rooms are pretty nice, the look&feel is somewhere between classy and sleek. but the hotel is just massive. the lobby feels like you're constantly at a convention. when i stayed, 'die hard' crashed in the last 20 minutes, so my 90 minutes of time invested went to waste. i had to push, but the hotel gave me a credit to say sorry. read more

Stayed here for a convention over Valentine's weekend. I was chaperoning a group of 40 students and I was anticipating a hassel at check in, but it went pretty smoothly. No free internet anywhere in the place, but the rooms were comfortable and everything seemed new. I noticed a charge to my credit card for around $13 that I didn't make (I think for internet service) and I was on hold for 10 minutes with accounting before I hung up. Services for the conference were excellent, but not the best customer service-wise for guests. Too much bleach on the towels too, I thought I was going to faint from the smell read more

Very Nice Updated Hotel!!! Staff are super friendly. Overall, a great place to spend a few nights away from home. Rooms are nice and the hotel offers several restaurant options. I would definitely like to stay here again. read more

I really enjoy staying at this hotel. I have stayed there 4 times in the months of March and April. Never had a problem with anything. They even upgraded me to the 33rd floor this last time I was there because I made a comment about the high school kids running around and I didn't want to hear them. Everyone is super friendly and helpful. They always make sure you have been taken care of. The room service is great too. I love the grilled cheese and fries. :) Great meal and not highly priced because its on the kids meal. It really has been my home away from home. read more

Eh, I received a great deal for $80 a night so really I can't complain. I don't think I would stay again unless I received the same deal. The rooms seems small and so dark. No pool, which in the summer would have been nice. I did however meet a ton of people in for a Cubs game and Military. It is pretty lively in the morning and night. Easy access to Michigan Avenue and to pretty much every bus route. read more

$59 valet parking or $48 self parking which is full. Get here early and park somewhere else. No bottle water service..

So the Hyatt is a good place to stay if you want to be close to downtown Chicago. Just footsteps away from Michigan Avenue and a short cab ride from the museum's. I love Stetsons steakhouse. I had had enough steak and ordered the sea bass. It was delightful. Kind of pillowy and melted in your mouth. I didn't expect it. And I loved the basil ranch dressing on the iceberg lettuce. I would go back again. read more

The hotel itself is quite nice but avoid eating anything. I flew in on Sunday for an event on Tuesday, planning to fly back out on Thursday. Had a pretty crappy sandwich in the BIG Bar, but thought "eh, that's what I get for buying dinner in a bar." This should've been enough to get my attention. Monday, I ordered room service for breakfast then went out walking all day. After not having anything else to eat, I was starved and went back to eat at American Craft Kitchen. Things went downhill. I woke up at 3:30am on Tuesday, so sick I couldn't leave the room. Wednesday was a little better - I was able to walk a block to the CVS for crackers and ginger ale while they cleaned the room but spent the rest of my stay in the room. I mentioned it at checkout (still weak and dehydrated) and they comped the meal. Ultimately, I booked a trip for a special event and ended up missing the event in favor of a nearby toilet. Won't be going back. read more

You had me at "NYE"...We searched high and low, all over the cit,y and once we landed in your lobby I knew this was to be our final destination. We search no more when it comes to NYE parties. You are the best of the best. The hotel package includes a beautiful suite, friendly staff, and amazing room service. When in doubt for a downtown Chicago New Years Eve package, search No more! They offer party tickets $199 or package for two with suite for $399. Trust that once you do New Years here you will continue to return. read more

This Hyatt is really nice and convenient close to everywhere, having a . Hyatt credit card pays off, well worth it. We had a room, but my cousin complained of a foul smell, that I did not notice. Later on we called downstairs about it. Lauren the housekeeper supervisor came up and assessed the situation and said that she smelled it and it was like a vomit smell. She handled everything well and was friendly, helped us move to another room and get things done promptly without any hesitation. She was really going above and beyond. Overall the hotel is nice and clean. The gym is clean. I liked there minty towels they have in there. Hyatt is always a great place to stay. read more

The Hyatt is a decent place but certainly not a place I would recommend to friends trying to get a true Chicago experience. It's in a good location only a block from Michigan Avenue and a couple blocks from Millenium Park but beyond that, what makes it a 4 star hotel or worthy of any other Hyatt I have stayed at? A run of the mill 2 double bed room is small. The hallways are very dimly lit. The staff there is good and I thought helpful. However, if you are looking for a really nice room and a nice hotel, look elsewhere. The Hyatt is a conventioneers hotel and nothing more. It's large to accomodate large conventions. If you can get it through Priceline.COM for 75 bucks a night or less, go for it. Otherwise, look at other 4 star hotels in the Loop or on Michigan Avenue. read more

A monster of a hotel; not the place to go for an intimate experience. It's kind of like staying in a hotel room located at the mall just between The Sharper Image and Spencer's Gifts. Nice enough rooms, with all the standard Hyatt amenities; but really nothing worth writing home about. Minus an additional point for the weird dance club island in the lobby on weekend nights. read more

I guess it all depends on your expectations from hotels and what tickles you in that category. I'm pretty picky and I like hotels that are new, innovative, stylish and really go out of their way to make you comfortable. So based on my pickiness, adjust the star rating! Parking: This one just flat out pissed me off. I don't mind paying for quality but getting ripped off is a diff story. So they only offer Valet at $50 per day. I should have the choice to park my own car if I want to in a hotel that has two towers on two side of the street and has more than enough parking space to accommodate valet and self park. When you ask the hotel staff for alternate parking info, the response is "we don't know of any other parking available" which is BS. You live and work in Chicago and don't know of other parking lots? Good thing I live in Chicago too and know that the whole area underneath the hotel, the park and some of the surrounding is all multi-level underground parking. Again, being ripped off! So don't get ripped off, if you don't mind a 5-10min walk. Directly next to the hotel's parking on the lower level, you can park for $7 overnight as long as you enter between 3-6pm and leave by 8am. I went in after 6pm so they said it would be $13 as long as I left before 8am. At the end, I decided to just stay in bed so I paid $30 for 24hr period which is still better than $50 in a getting ripped off fashion. In the winter months, that might not be the best choice. Also if you're planning on going in and out, then you might just let them rip you off! Overall: I'd stay here again if I didn't have other choices or if I happen to get it on priceline/hotwire. The lobby is spacious but my favorite feature of the lobby which is the big bar on the front desk floor, is closed during the day!!!!! I'm not a big drinker but I'd much rather sit at that big bar and have lunch! It's amazing how some hotels limit the use of their best feature....maybe they just don't see that as their best feature, who knows. Rooms: I had a junior suite so my room was fairly large with a king bed, desk, very large bathroom, sectional couch and a wet bar. With all that space, I had a tiny tall window which was ceiling to floor but very narrow! The bathroom was large but I just didn't like the quality. It was somewhat older, shower head was one of those "I can do 15 sprays but they all suck" type of shower-heads and amazingly, as large as the bathroom was, most of it was wasted space b/c I didn't even have enough counter space to put my stuff out. Good thing there wasn't a lady with me or I would have had to make her use the wet bar for her space needs lol. Yeah right, I'd probably end up using the closet while she uses the bathroom and the wet bar! Thermostat: I'm not sure what the thermostat in the room did but it definitely didn't control the temp lol I put it on all kinds of numbers and used diff fan speeds but I was either getting frost bites or feeling like I was in a sauna. They also have an A/C vent directly above the bed to blow on you as you sleep so you wake up with frozen sinuses! Smart. Staff: Very friendly, very professional Price: When I look at their regular prices, all I think in my head is "are you kidding me?" I would never pay that kind of money for a hotel like this. If you're not picky about amenities and their quality the way I am, then this hotel might be a good option. It's right in the middle of everything so if you're in town with family but on business, you can take a smelly cab to the loop while your family enjoys MI Ave., Navy Pier, Grant/Millenium Park all within walking distance. You can even skip the smelly cab on the way back and just walk from the your business meeting in the loop back to the hotel. read more

Great location, good bar area. Rooms are nice & well-decorated. However, major downgrade because of wifi cost. Should be free

Great hotel and location. The beds are very comfortable and the rooms are good sized. Unfortunately there is no fridge, so leftovers from restaurants is not really possible. Also the gym is pretty tiny, enough though it looks like they could have made the gym bigger if they wanted to. It has all the essentials, but space is tight for free weights. Besides that, everything was great. Especially the breakfast buffet. Absolutely incredible. It had an omelette section, fruit, pastries, salmon and cheeses, and a generic breakfast section (eggs, bacon, sausage, pancakes). Service was excellent and to top it off, you can eat in an area surrounded by water with flat screens with ESPN. Overall, great stay and highly recommended! read more

My dad stayed here on a recent visit, and the location could not be more perfect and he got a great rate as well. They are doing some construction on the bar area right now, which was the only downer. read more

Great hotel. Right in the middle of the heart of Chicago. Would book again. Go to the big bar upstairs.

This is a very cold hotel with zero character. The rooms are small and my bed wasn't even a queen size, it was smaller. I would have expected a king for the price. The cocktails are also terrible. read more

Terrible service trying to book a room and then trying to find an existing reservation. Unhelpful and rude customer service.

I am VERY picky when it comes to Hotels. This met all my needs. Within walking distance of most "Chicago Sightseeing" and a short cab ride to the Art Institute. Small stores and restaurants nearby. Always something to do. Beds comfortable, rooms very clean, even behind and under where most people don't look. The staff went above and beyond. Will now be the only place I will stay while visiting the area. read more

If I could give this hotel zero stars, I would. Firstly, I will say that we booked in a large block of rooms (20+) for a wedding party, so the experience of an individual might be different. Also, the hotel itself was very nice, although the food in the market, bars etc was incredibly overpriced and there is no pool. The service, however, from start to finish, was the worst I have ever experienced anywhere in the world, and I have stayed in some pretty awful $1/night hostels... As a group booking, we expected that we would be treated as a group, and with a reasonable amount of organisation and skill. Unfortunately, these expectations were completely dashed by the front desk management at the Hyatt Regency in Chicago. Firstly, upon checking in, we discovered that our pre-booked rooms, which were meant to be together on the same floor with three rooms adjoining, had not been adequately noted, which meant that people were booked into rooms ranging from the 18th to 29th floors. In addition, the junior ('bridal') suite was only connected to one room. This meant that my mother's room was not connected and, furthermore, had already been allocated to another guest not within the wedding party. Not only did this mean that the guest staying in that room was surely subjected to the noise of the wedding party, but it also meant that my mother was forced to stay in another room - which was a double rather than a king, as we were initially AND subsequently promised - which caused considerable stress as she was coordinating the flowers for the wedding and had greatly limited space respective of what we had originally anticipated. In addition, the billing upon check out was completely and utterly useless. Each person had been booked in as an individual, even though my father was paying for a group of the rooms. This led to issues with him obtaining rewards points and resulted in one room being booked entirely to the guests, rather than to my father, despite very clear and pointed instructions that were given numerous times to both the sales staff and the front desk management. From check in to check out, each and every point of contact we had with the staff at the Hyatt Regency was disappointing and extremely frustrating. The only reprieve in any of this service was the support we received prior to check-in from the Sales staff (Chelsea), who we felt was very helpful. However, the moment things left her hands, incredible stress was placed on the members of the wedding party and particularly the father and mother of the bride. We also had issues when switching rooms, which led to my husband being forced to stay at the hotel until 3pm just two days before the wedding, when he had a million other things he needed to be doing, only to discover that the room STILL wasn't ready at 3pm. This meant that we ended up being forced to keep the room for another night, and were effectively moving in between two rooms on two separate floors over the course of 24 hours. Finally, this service did not extend only to the front desk. Even the bell hop desk caused stress. Upon check in, the bellhop didn't arrive for 30 minutes and my husband was forced to go downstairs and retrieve the suitcases himself, which were sitting in the same place that he left them. Upon check out, a considerable delay led to additional taxi charges, as we had pre-booked a taxi that then had to wait for us to arrive. In short, this hotel is too big for it's own good. I'm sure it's great if you're staying for a night or two and you don't require additional help, but as a large group, it is an absolute nightmare, where you are simply a number on a computer screen. This is only exacerbated by the fact that you have to call a national hotline to get through to the front desk, and there appears to be no way for the front desk to request anything on your behalf - they can only place a request via the computer, rather than being able to speak with a live human being. If you're looking to book a hotel for a wedding party or large group, go somewhere else - preferably somewhere that actual human beings will actually treat you like a human. read more

Haven't even stayed for the night in the room I have paid for three times yet. I booked online two weeks ago for state on July 25, yesterday I was charged two times the room fee for $509, I called and pointed out to them that I was somehow charged double and was told I would receive a refund of $254.89 within 5 to 7 business days. Sorry not many people can wait that long to receive money back that you should not have taken. Then today I received another debit out of my bank account for $254.89. Instead of refunding me they charge me a third time for the room. I called again this morning and spoke to a supervisor because the manager was unavailable. All she could simply say was there was a glitch in the system and once again 5 to 7 days to now receive back the almost $600 they have overcharged me, leaving me unable to pay my bills this week. She didn't seem very concerned. That was at 7:30 AM, it is now 4:00 PM I asked for the manager to call me immediately and have yet to receive any phone calls. The customer service here is absolutely horrendous! At this point I'm not looking forward to my stay in this establishment one bit. read more

Hyatt Regency Chicago - Hotels Near Me - Chicago, Illinois

We were very displeased with our stay. The first night there was loud screaming, partying, and very loud music happening next door to us all night long. We went to the front desk and asked to move rooms and they said the hotel was booked for the night and they would send security up. We checked online and there were rooms available. When the security guard knocked on the door nothing changed the kids just yelled at him and saying it's Friday night, get over it. We were very polite throughout this entire horrible experience and the hotel did nothing but offer us a voucher for 2 free coffees in the morning. On check out we were also charged for food and drinks that we did not consume. We will not be staying at this hotel again. read more

During our stay at the Hyatt Regency Chicago, we enjoyed being only a few blocks from Millenium Park, Macy's and the Art Institute. Our beautiful room (1064 in the East Tower) overlooked the Chicago River and the Magnificent Mile skyline. Automatic check-in was quick and easy. We arrived before the 3 p.m. check-in and were able to check our luggage easily. Before we settled in, my husband did his usual 10-minute bedbug search with high-beam flashlight and magnifying glass, and there is no problem here. My number one priority in hotels is getting a good night's sleep, and we slept beautifully. The beds were incredibly comfortable, and the linens and pillows of high quality. The blackout curtains did their job, and there was no noise from the street or adjacent rooms (the hotel was full at least one of the nights we were there, so we did have neighbors). We visited in the summer, and the room and public areas were always delightfully cool. Transportation was excellent, with the Number 6 bus to Loop stores and Hyde Park stopping in front of the hotel, and the Number 151 Michigan Avenue bus on the corner. Valet parking was easy, and there was always a line of cabs at the hotel. The housekeeper was very nice and she kept the room spotless. The shower felt great! Hotel staff is genuinely friendly and helpful, with none of the "have a nice day" automatic civility of many businesses that cater to the public. After I tried and failed to get tickets for Frank Lloyd Wright's Robie House tour, I turned to the concierge, and she walked me through booking the tour on the Robie House website and printing the tickets. Another concierge printed driving directions back home for us. Breakfast Buffet: The selection and presentation is terrific. It's like attending 12 bar mitzvahs! Manuel made me a wonderful omelet, cooking the onions and mushrooms thoroughly, as I requested, before adding the spinach and cheddar cheese I had selected. The fruit cup and pineapple spears were very fresh. There are options to match any appetite and special diet, and for those without time to wait for an omelet, there were at least a dozen egg and pancake dishes on the steam table. Smoked salmon, excellent cheeses (including artisan cheddar, goat cheese and brie) and freshly made waffles were available, and there was an extensive selection of breads, pastries, cereal and drinks. Service was exceptional! Manuel brought my omelet to the table, and the waiter brought me coffee, water and a newspaper. One of my restaurants pet peeves is constant sound. While there were televisions in the dining area, the sound is muted, leaving guests in blessed silence to enjoy this fabulous breakfast. The workout room was clean and well equipped, and you can hook up your iPod to the cardio machines. My husband and I enjoyed a drink at The Big Bar. The negatives: Constant noise from the bathroom fan, loud enough that we had to keep the bathroom door closed; a squeaky bathroom door; and intermittent motor-like noise from above the ceiling. I asked to have these problems fixed and they weren't. Also, the flat screen television did not have a very good picture, most shows were not high definition and there was no programming guide. At one point during our stay our key cards stopped working. Assistant Front Office Manager Rocco LaFronza was just delightful. He got us into our room and comped us breakfast buffet the next day, turning a negative experience into a positive. I look forward to staying at this luxurious hotel again. read more

Overall good hotel! The entrance area is the best feature! Great locations! Great views of the river !

Much lower than expectations. Slow Check-in. Dirty room, especially the carpet and restroom. Old fashioned amenities, the only bright side is the convenient location. read more

My husband and I stayed here for three nights and had the best experience. Staff was very nice, rooms were clean, perfect location and it had great bar in the lobby. This was our first time in Chicago and we will definitely be back- and for sure staying at the Hyatt Regency Chicago. read more

As we arrived to the hotel's proximity on Wacker, we could hear its name being shouted before we saw it. The base of the hotel was covered in groups of picketers with angry signs beating pots and pans. Once we made our way through the angry crowd, we found the lobby to be very impressive and immense. It took us a few minutes before we could locate the actual front desk that was up the escalator and on the second floor. Our room was on the Regency Level on the 34th floor with amazing views of the lake, Chicago River and the downtown skyline. The bed was very comfortable and the room was of a modern style. It was a nice looking room; however, it was pretty dusty. In the bathroom, the water pressure was so weak that it was a let down since they had such a nice looking shower. Another upsetting factor was that you could still hear the angry crowd from the street below banging their pans and shouting at all hours of the day from the 34th floor! It was horrible. The first night that we were there, we had a lady use a key card and enter our room (even with our privacy sign on the door) a bit after 10pm! We were in bed and were very shocked to find a person opening our room's door. We immediately called the front desk who then transferred me to security. About 20 or so minutes later, security arrived at our room to "interrogate" the lock. He said it was most likely a "benign" situation and probably housekeeping (after 10pm!?!). He fiddled with the lock and then disappeared without a final explanation to me and my husband. Needless to say, we didn't sleep well that night. With every noise we heard, we thought someone was coming in our room again. With us being unsure of housekeeping, or who ever was coming in our room, we decided to not have our room serviced during our stay. From the sound of it, they wouldn't have serviced it anyways. We spoke with another family in the building and they had been there three days waiting for someone to service their room. They were starting to make bets on whether or not their room would be clean each time they went back into their room. Basic cleanliness is a necessity for any hotel--it doesn't matter how large and how many rooms you have. In result of the picketers, more than half of the hotel restaurants were not in working order and were closed. In addition, there was no room service. We specifically chose a Hyatt hotel in the Chicago area so we would have restaurants close by since this was our first time to the city. This was a let down after flying from the West Coast. We decided to eat at the breakfast buffet on our second day and I would not recommend it. For the two of us, it cost $40 some dollars and the food was less than impressive. I only ate a third of a Denver omelet (the eggs were runny and the vegetables were crunchy), a piece of cantaloupe and some yogurt. Should have left the hotel for some real food for a fraction of the price! The proximity to sightseeing things and the ability to get a cab in a hurry is great. Just remember, you will have to walk through picketers to get in or out of the cars. All in all, we will not be returning nor will we recommend this hotel to anyone--family, friend or stranger. I actually joined yelp to share this story because I know how important reviews are and people should know this hotel is having some major issues. Don't let this hotel ruin your Chicago getaway! read more

"Enjoy Complimentary Parking?" Why is it $59/night then???? Good hotel, smooth check in. Great location. The only two downsides.... Don't tell me parking is free, then try to hit me for $59/night. Also, you're a big name hotel. Upgrade your terrible televisions.... Really, they're awful. Other than that, it's a great place to book on Hotwire.com. I booked a Saturday night room on Friday night for $99. A pretty good deals. read more