4.5 Stars Stayed here recently for a weekend getaway and really enjoyed it. Rooms were clean and well-kept. The staff were very nice and accommodating. It's in walking distance of great sights like the Bean and Magnificent Mile. The only drawback was it's sheer size (it's MASSIVE!), and there were times we had to wait in lines for elevators (especially around check in time). Would absolutely stay here again! read more

$24 to spend 2 minutes and 57 seconds calling my wife's cell phone. Long lines, and they heard you like cattle with little customer service. Rooms are fine - nothing to write home about. Not a cheap stay for what you get. Go for the Marriott, or the Ritz if you're feeling fly. read more

My room was cozy and nice. I wished the tub was bigger but hey it was still really nice. I did not care for the lobby in front the restaurant the chair and tables seemed old. There was no noise. Nice flat screened tv. Beautiful chair. I was in Chicago for only a day and the room was just right. Thanks Hyatt! read more

I went here for a conference and enjoyed everything they had to offer. The staff was attentive, courteous and discreet. The luncheon meal was one of the best I've had at a banquet of any type (FYI: caeser salad with creamy caesar dressing, baked chicken breast with a cream sauce, steamed vegetables, roasted herb potatoes, NY cheesecake with a chocolate covered strawberry and mixed berries) The facility is huge, has plenty of space, and is in great condition. read more

I took my family to Thanksgiving Brunch at the downtown Hyatt. We were disappointed. We were there at 2:00 PM. The food selection was very limited, maybe there was nothing left at 2:00 PM. The quality was, at best, acceptable. Caesar salad had no Caesar dressing. The setting was beautiful, the seating was comfortable and spacious. We paid $ 40 per person including tip. I think it was about $ 12. It is unquestionably a great hotel but Bruch is not worth the visit. We won't go back. read more

Of all of the hotels I've stayed at i Chicago, well, this is the least charming. It is a MASSIVE hotel, and has the feel of an airport. I was there during the US v NZ rugby match and there were LOADS of people everywhere. Elevators were congested and walkways were crowded. This isn't necessarily the hotel's fault, but if you're contemplating staying here, you should know that this place is built for conventions and large events and they will likely be happening during your stay. I had a perfectly nice room, on the 28th floor with a magnificent view of the river and the stunning city architecture. Ironically, I had just come from staying at a Hyatt Regency in Dallas and the room was pretty identical, hence my less than charming commentary. The location is good and has very quick access to everything you might want to see in Chicago....Michigan Ave, Navy Pier, Millenium Park...that is a major selling point, but if you want serenity or charm, look somewhere else. read more

Booked this hotel using Priceline's Negotiator app. Payed less than $100 all in. Great deal, clean room. The only thing that sucks is parking. It was $52 at the hotel and there's a lot (that's almost impossible to find) nearby that's $32. But you have to expect that you're going to pay that much for overnight parking downtown in any major city read more

So impressed with the service and facilities at this hotel. My husband and I booked this hotel for an extended weekend with my 80+ year old father (who is not a very good nor experienced traveler). The concierge and other staff members were so kind and patient with my father and made sure to give him a room with a great view, sent up wine/cheese upon his arrival and recommended restaurants. The rooms were modern and very comfortable, the hotel restaurants were great and we will be back! read more

It always takes forever to get your request from housekeeping. I've asked amenities everytime I'm checked in here and it's always the same thing...takes at least half an hour to get what you asked for. There was a time it took more than an hour even if I keep on following it up. Really bad! read more

I've stayed here with my boyfriend on two different occasions when we were in Chicago and didn't want to drive back to the suburbs or sleep on our friend's couch. Both times the room was comfortable, clean, and had great views of the river and surrounding buildings. We had drinks and the Spanish pizza from the big bar. My martini (my yelp picture) was giant, probably had about 4 shots in it too. I was definitely feeling a buzz after that. I would recommend staying here to anyone looking for accommodations under $200/night in the city. read more

What a comedy of errors. Their system was down for check in so I got put in to the wrong class of room which they couldn't fix, the bed was covered in hair of various colours, the floor covered in half eaten nuts and the staff were rude. As if to epitomize the whole experience, there's a large penis scratched in to the headboard which really completed the pub bathroom ambience of the room. read more

We are big Hyatt fans and Gold pass members so it pains me to write this. However, our experience as this located was below average. The front desk is way understaffed. They had a total of 2 people working on a Friday afternoon. Needless to say, it took us 1 hour to check in. The valet was equally bad. We called down to have our car ready 15 min. in advance and of course had to wait an additional 20 min. each time we picked up our car. Not very good service for $52/day valet. The room were okay and clean, but nothing special. The only good thing is that the location is perfect and convenient to everything. read more

Great location, comfortable bed, spacious room, good toiletries, amazing gym (huge, great review of the river, and it has up to date equipment). I got in late for check in (around 11 PM) so all the restaurants were closed, but they had a marketplace open and I got a pretty good sandwich. Otherwise, I can't review the food/bar. Only thing that would've made this hotel better is a pool! read more

Event Planning Review: I was disappointed with how difficult it was to get in touch with wedding/event coordinating staff Hyatt Regency. I never got a response to my initial inquiry through the website, I called the office multiple times, left voicemails and emails to different staff, was redirected to multiple people at the office via phone, and was told that someone would be contacting me (it's been over a month). I was initially really interested in the venue for a wedding and no one ever contacted me back about setting up tours, despite my best efforts. read more

Room was next to elevator shaft, very noisy. Housekeeping did not replace used items. Only one coffe cup. No tea, cotton balls or Q tips.

Checking in was rough as I got a pretty dingy room in a corner without sunlight at first..it was so depressing to walk into! As soon as I added my Hyatt status (which I forgot to give as my company did the reservation) and made a phone call expressing my sentiments, I was upgraded to a top floor with view. Still a little offended I was given that room though as I checked in early enough in the day for room availability. The complex itself is huge! I was here for a work conference along with tons of others I'm sure. It was confusing navigating between the two towers to get to the conference rooms but there were staff around to help. Food was typical hotel buffet style and staff was helpful with special requests like hot chocolate as I don't drink coffee or tea. The room itself was clean. I can't comment on price or value of the stay as my company paid for it, but as someone who used to live in downtown Chicago, I can say the location was nice and an easy walk to everything. read more

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Awful hotel. Have stayed multiple times for conferences but this was the LAST time. Overbooked, many guests didn't have a room even though they paid for it. Food is awful except in the one upscale restaurant which is very expensive with mediocre service. Lobby is crowded and service is appalling. The main restaurant is inadequate for the size of the hotel and long lines to wait to get seated. Food is also terrible. Rooms are small, no amenities, just a typical conference hotel. read more

My husband and I are big fans of Hyatt Regency hotels. We stayed here earlier this month and were very happy with our stay. The hotel is large with separate buildings but I enjoyed that there were multiple options for restaurants, drinks, and snacks. Our room itself was a nice size, clean, and the bed was very comfortable. We got dinner and breakfast at the lobby restaurant and enjoyed both of our meals...much better than what you normally find in hotels! The location in great if you're looking to be in the heart of Chicago and within walking distance to many places. We didn't want to pay for valet parking and parking was a little difficult to find but overall our stay was very pleasant. read more

I had a mixed experience with the staff, dining, and room. Upon arrival in a taxi i was kindly directed without asking to check-in on th second floor. Then, I was kindly directed to an alternate counter across from the check-in to ensure immediate service and check-in this desk was also where I checked out and they provided helfpul concierge like information on the train to O'hare, directions to The Langham, etc... even though concierge is on the first level. My server at the first floor restaurant was missing in action but did scoop me an extra matzah ball. The matzah ball soup and meatloaf with sweet potato chips was meh. My room TV froze about every five minutes and the interior and exterior door plus carpeting were all worn in room 906 of the secondary tower. The 2nd floor bartender was not too friendly and the nachos with beef were pretty good and huge but the Cubby blue drink was not very good. I liked the room had extra outlets by the desk and bed and lighting was adequate but I closed the curtains so the business high rise was not looking in. Very crowded with a special olympics even t. The lower level gift shop attendent was helpful and the market was ok. Location is ok. Bed was comfy, pillows ok. Room size a-ok. Shower amenities a-ok. read more

Stellar. We stayed in a Regency Club room and enjoyed the perks of special access to our floor, access to Regency Club lounge that was stocked with food and snacks now of the day (6:30a-10p) it was also a nice quiet place to get some work done. A few blocks from Millenium Park, on the river walk, right in the heart of the action. I would definitely recommend it and this will be the only place I stay at when I'm in Chicago read more

Spur of the moment trip. I really like this hotel! very clean inside and out, comfortable beds, close to majority of attractions. I would stay here again. Love visiting Chi-town read more

Pluses: Excellent location, staff, no car needed, great restaurants that won't break the bank nearby. Minuses: Expensive, small rooms, internet charge. read more

Neat king room layout with the bed in the middle of the room and a desk behind it near the window. I liked the iPod/iPhone speaker/charger dock. The bathroom was very nice, with a large edge-lit mirror that made it seem really upscale. My room had a safe and a mini-bar fridge. The TV was a decent LCD but the channels took forever to change there wasn't much variety. It felt like a 2011 TV with 1992 cable. It looks like all rooms offer a great view. The location is fantastic with lots nearby, including Navy Pier. There are two towers so make sure to go to the main entrance to check in (east tower). A pedestrian bridge connects them. read more

The boy and I stayed here on a recent mini-vacation to Chicago (for me, to get away from work; for him, to get away from school). We got a great deal on Priceline and stayed for 5 nights. We ended up getting a corner room with a king size bed on the 24th floor in the West Tower - beautiful view, big room, and comfy bed. I really can't complain. The staff were all exceptionally sweet and wonderful, the check-in process was painless, and we didn't have any issues. The young woman checking us in even made sure to give us a room as far from the elevators as she could, since those rooms tend to be a little loud. I liked that it had immediate access to the Pedway (though there's not a whole lot down there unless you know exactly where you're going), and was really close to both Millennium Park and the Mag Mile. Great location! We signed up for the Gold Pass (or whatever it's called) and got our internet for our entire stay free. It showed up on the bill - we were warned it likely would, as they had just switched over their internet system - and it was just taken off before we checked out. I really can't complain about our stay here. Everything was wonderful! We got our room for $70/night because we named our own price on Priceline. I think it's worth checking that out before striking the hotel off the list! read more

If you were going to make the worst conference hotel possible, what would you do? Have no clear entrance so that people wouldn't know where they should enter? Create a unknowable labyrinth of meeting rooms so that everyone requires a map or trail of breadcrumbs to figure out where they are going? Funnel hundreds/thousands of attendees through choke points and between two separate buildings with limited connections that prevent anyone from getting anywhere quickly and easily? Have some conference rooms two levels below ground level and some three floors above, requiring a combination of escalators and long elevator lines to travel between them? Boy are you tough. I'll do you one better - how about this: you travel from your hometown all the way to Chicago, you take the "L" because traffic from O'Hare is terrible, you walk the few blocks to the hotel during a classic Chicago winter. My guess is that you would want a nice, comfortable room to be waiting for you. My special torture would be to make you go across the skyway to a room all the way in the second tower (remember, no ground floor entrance) then you get to the room, open the door, and boom - you see a couple of cleaning rags on the floor and the couch. I'm guessing that you'll be so tired at that point that you want to pretend that they aren't there so you can avoid going downstairs to change rooms - I couldn't blame you. You would then notice that the room wasn't really vacuumed, and when you realized that you didn't want to place your hat on the counter because it seems to need a good dusting, that would be pretty bad, right? Wow that seems stressful. Maybe you should go take a quick swim to relax and de-stress. Ha! No swim for you - there's no pool here. Since you can't swim, you may want to do something fun on the internet instead. Ok, you can - just note that there is a $40 (US) charge for internet access that works in your room and the meeting rooms. By now, you may have realized that like a classic Law and Order episode, this review is based on a true story. Unlike Law and Order, every single word of this is exactly what happened and no names have been changed to protect the innocent. Now, with an experience like that, how could the place get two stars? It seems like I would want to give negative stars for that experience. First, the main lobby is under construction, so some of those access issues are understandable, although the poor signage on the outside is still inexcusable. On the other hand, there are some good things here - the magnetic door keys are an advancement that I would want to see everywhere, and the modern decor in the rooms is attractive. Most importantly, after I called about the condition of my room, they upgraded me to a room on the 33rd floor with a nice view. I was only there for 24 hours, but I as worn out by the experience. The reason that tipped me over to two stars? An apologetic email from the housekeeping manager apologizing for the poor condition of the room. Coincidentally, I'll be coming back here for another conference just next month - we'll see if my rating changes. Update: I'm here for that next conference in April 2013 and the aesthetic change is remarkable. The new layout in the main building works well - it's bright and airy with several bars and restaurants, including a sports bar above the entrance with one of my new favorite layouts - a row of TVs in front of massive windows with the Chicago skyline in the background. Each of the large tables has its own TV where you can change the channels from your seat - a great design. Unfortunately, although it's early in this conference, I can see the same issues evolving with navigation - none of the conference facilities changed with the remodel, so it will again be tough to get from session to session when this place fills up. I decided to stay at the Sheraton across the river after my last experience here, but I might rethink that decision if I have another conference here again. I haven't heard complaints from colleagues here about unclean rooms, so one more star for the Hyatt. read more

The Hyatt Regency is a great hotel and I'd definitely stay here again. The location is phenomenal, so close to the Magnificent Mile. We were right next to all the great shops and restaurants, I couldn't have asked for anything more. Check-in and -out were a breeze and the room was beautiful. We had a pretty great view of downtown too! read more

I needed a hotel room for one night in the city and ended up getting the Hyatt Regency for a ridiculous price on Hotwire. Check in was a breeze and the employee was super friendly. Our room had a great view of the river and the bed was very comfortable; I slept like a rock. The hotel will check you bag for free which was great because we wanted to walk around the city but didn't want to carry around a suitcase. I'd definitely stay here again. read more

Very nice hotel. Stayed here 5 nights and had a great time. Hotel has a great location with plenty of restaurants, shops and outdoor activities within walking distance. Rooms were clean, and staff were relatively friendly. Had a side room facing a building so the view was not great, but have had the river view before and was a very nice sight. Unlike a few hotels in the area the elevators here are quiet and quick with little to no wait. Also, the hotel has multiple restaurants on site, a great business center, and a decently sized shop for snacks, drinks and other items. Further, they even have kiosks to print your boarding passes for your flight if needed. My only criticism would be that you have to ask for new towels when you want them. They're doing some eco-friendly pr stuff and only give you fresh towels upon request or after it's been a day or two. Overall, would highly recommend. Had a great stay. read more

the good: *convenient locationn *when they didn't clean out the room in time, they upgraded us to the top floor. the bad: *they forgot to bring us another comforter, and when they did, they literally left it tossed on the bed *it could've been a lot cleaner *there was a mysterious charge that showed up on the bill (it was erased, though.) i suppose i would give it 3.5 if possible, but i'm rounding down to a 3. read more

I attended a conference in Chicago last year and the Hyatt was one of the conference hotels. Because of the Hyatt name, there was no decision to make; of course, I would stay at the Hyatt. When we arrived, check in was easy and the staff offered us the opportunity to upgrade our room to a Deluxe room. At only $15.00 more night, I thought the amenities definitely sounded worth it. When I initially entered my room, I was impressed by the design and concept. It had an Oriental feel to it and reminded me of some of the boutique type hotels I have stayed in the past. I noticed on the surface that the room was rather dirty. When I sat down at the desk, the leather placemat was very sticky. On the bathroom vanity, there were numerous soap type stains. I was able to easy rub them off with a damp washcloth. The walls were dirty, both in the bathroom and bedroom. Both the carpet and the bedspread on my bed had cigarette burns on them. This was rather surprising since I was in a non-smoking room. The carpet was more understandable, but I was surprised that a bedspread with two burns on it would be used. I also noticed that the "plush bathrobes" promised by the check-in staff was not in the room. I called to have a robe delivered and when I put it on the next morning, it had a big rip in the front of it. I had dinner out, came back to the room and put on my pajamas. I was a bit disappointed that we did not get the "turn down service" we were promised. It something I enjoy while traveling and makes me feel a bit pampered. I pulled back the bedspread and noticed much debris on the sheet. Initially, I tried to brush the sheet off, but on further inspection, I noticed there were at least five hairs on the sheets. It was really disgusting. I did contact housekeeping and the sheets were changed by a very nice woman named Sarah. She did have much difficulty finding sheets that were not torn. After 20 minutes, I told her I didn't care if they were torn; I just wanted them to be clean. She did replace the burnt bedspread and apologized that it was used. I also did not receive the daily newspaper. I did call and re-request the turndown service the next night; I received it on night #2, but not #3. I suppose overall I was very disappointed by the room that I received. I did call to complain several times (robe, turn down service, dirty sheets) but no one seemed too concerned about me. I don't know if I should have pursued it more while I was there, I felt like I was being too picky, but when I got home, my husband thought the room sounded terrible. read more

OK, got a suite for a bachelorette party....lets say its pretty dark and dingy in the suite....I was like where is the lights or the windows in this place. A friend hooked us up with a good price so really I cant complain. The room wasnt ready until 230PM...yes, I know check in isnt until 3 but we called to see if we could get in early and they said no problem....it was a different story when we arrived. The staff is nice, however, there was definitely a communication barrier which made it pretty hard to try to find out about the murphy bed, etc. Its an ok spot and to be honest, if we would have paid full price, the stars would definitely be lower. Its a pretty nice location and thats about it. read more

Was able to stay here on Friday night for St. Patrick's Day weekend. Got this awesome deal through hotwire. I called to request a river view room and they told me that they would try to accommodate our request, but that weekend is a really busy weekend for them and a lot of people are requesting the river view rooms. They have parking in front of the hotel so you can stand by and check in your bags if you don't want to park at the hotel. If you do decide to park, I believe it's $52 a day. Although the hotel was really busy, check-in was a breeze. I was able to upgrade to a river view room on the 34th floor. This room was not that ideal (it's right next to the elevator and is oddly shaped, but it served it's purpose. We were able to watch the Chicago river dyed green in the morning and that was all that we asked for and nothing more. Awesome hotel, friendly staff, really REALLY nice bar. read more

I had an absolute amazing time and treatment while I was at Hyatt in downtown Chicago for the Lunar New Year Gala. Rebecca was phenomenal with her event planning service. Patrick at parking was very friendly. Unfortunately there was an incident at Big Bar with an obnoxious patron. Though I wasn't allowed back in the bar, Elijah was wonderful listening to me of what happened, and the general manager Al found me and personal apologized. The next morning, Alex made my check out fantastic. And when I thought it couldn't get any better, valet was so incredibly nice while offering me a water. This is the best service I ever had at any hotel. I love the HYATT! read more

Not great. Tub didn't flow well. Crappy view. I think we all thought for a little more money we could have stayed at a nicer newer hotel in the area. read more

I am not sure what's going on but I just stayed 5 nights at the Hyatt Regency for the Becker's Healthcare conference and now my legs have itchy red bumps all over. Not sure if this is bed bugs or not but it will definitely make me second guess staying at a Hyatt again. read more

Really fabulous hotel, great accomodations and right in the middle of downtown! If you have friends in town you should definitely tell them to stay here... read more

#1 choice in Chicago, it has the best of everything and close to the Mag Mile... great for jogging along the river and hitting other hot spots. read more

Had a terrific stay here!. Loved our room!. Everything was very clean!. Wish this location had a pool like the one at Mccormick place.

I have not stayed at the hotel, but I've been to many conventions here and they do a great job. My only complaint is that registration lines can be huge and the valet service is slow. It took me almost an hour to get my car after one of the conventions that I attended. read more

Excellent hotel, it's close to anything related to Michigan Ave! Not far from the train, and in walk able distance to a lot of attractions. We walked from here to the Taste of Chicago, as well as up and down Michigan Ave! It's very big, I believe they have two separate towers with a really nice bar and restaurant. Check in was fast and the rooms were clean. The cleaning lady did come at an odd time, but I guess she probably started or ended with our rooms. Elevators are a bit slow but what do you expect with the number of floors. Overall I was very happy with my stay here! read more