Back in August 2020, we purchased a 2021 Palisade and 2020 Tucson in the same day. Gerardo "Jerry" Campos took great care of us. We did multiple test drives and pretty much took up all of Jerry's day from open to closing of the store. He was very patient and accommodating of our requests. There were no pushy sales tactics ever; many other auto salespeople could learn something from Jerry's style in doing business. A few weeks after we purchased our new rides, we got a call from Jerry asking how everything was going and if we needed any further assistance or training on all the bells & whistles of our new rides. If you are looking to buy a Hyundai, make a trip to Escondido and ask for Jerry. read more

Had a great experience with the service department. Fernando Almaraz the advisor really went above and beyond for me. I would recommend him and the service department to my friends. read more

Worst car experience in my life today! Tried to purchase a new Hyundai Santa Fe with a Hyundai Azera trade-in. Internet Salesman John was extremely nice and helpful BUT when it gets right down to the number crunching the BIG GUYS are not! Tried to lowball my trade-in (they always do) and I told them no thanks and gave them my minimum price for my car I would accept (middle KBB value for trade-in). They said OK and came back with the revised figure for my trade-in BUT they raised the price of the vehicle I was trying to buy to make up for the difference (again typical sales tactics!) They obviously think people are stupid! I called then out on this and said no thank you and asked for my keys back and walked out the door. Won't do business with con men! The BIG GUYS come running out of their offices and followed me out the door trying to apologize - again I said no thank you and asked for my keys. Now the really fun part begins, STEVE the General Manager, comes out with my keys and starts making excuses and telling me outright lies about how the industry works. Again I said NO THANK YOU give me my keys I just want to go. He gave me my keys and I got in my car - now my car was parked really close to the new car (they parked both cars like that, not me) and when I tried to get in my door touched the new car (no mark, no smudge, no nothing) STEVE the GM starts yelling at me YOU TOUCHED THAT CAR, ordered his salesman John to take pictures of my license plate and the doors - NOW folks that is how to really treat your customers! I had a few choice words for this idiot and then left!!! FOLKS DO NOT BUY FROM THIS ESTABLISHMENT!!! Hyundai has a great product just don't buy it here!!! read more

Fernando Almaraz Service Advisor Hyundai Escondido 760-294-2300 ext. 3352 760-621-8498 This review is for Mr. Fernando Almaraz and his staff. Mr. Almaraz recently provided excellent service for my girl friends 2012 Hyundai Sonata. I called to schedule an inspection and possible engine replacement, for a Service Recall on the Sonata engine. Mr. Almaraz not only maintained contact with me throughout the entire process, but provided updates and status of the work being done. Afterwards, the vehicle was test driven for 35 miles to ensure their work! Rare in this day and time. They not only completed the work in a very timely fashion, but also washed and detailed the exterior as well as the interior of the vehicle! The car runs great! I have been in San Diego County for over 40 years and have been disappointed often, by past experiences with mechanics and businesses. I have never been treated so respectfully and professionally than the service provided by Mr. Almaraz. They have re-instilled my faith in San Diego Service and Mechanics. Mr. Almaraz went above the call of duty and should serve as an example of all out-customer service. Other businesses should be taught by this gentleman about proper customer service. He should be teaching classes for other businesses! I will most definitely refer business to Hyundai of Escondido.. Thank you very much, K.L. Hill read more

These guys have a terrible phone system and do not return calls when your car is in to be worked on. I received a call at 9:56 in the morning which I missed, asking me to return his call as he had news about my car. I called back at 10:15 and my message went to the technicians voicemail which he never checked. I left another message at 12:30 since I hadn't heard back yet, that message went to the receptionist voicemail ( also never checked) as there was no one to answer main line. Then I called again at 3:20 and got the receptionist. She gave my message personally to technician. He called back at 3:30, never received previous two messages. It was too late for them to do the simple fix on my car that they needed approval for, so they have to keep it over the weekend. They are extremely limited on space and don't have a person to handle service center calls so the cars just keep piling up...No wonder.... I doubt I will ever return to them and will find someplace that cares about their customers to get other work done. read more

Be warned that when buying a Hyundai at Escondido Hyundai, what your sold and what your contract states even with the screw job extra warranty they sell you it's still a rip off, they look for any excuse to not honor the warranty on the car. No Stars here..... read more

Excellent service and couldn't have asked for a better experience. It was obvious they took into consideration all aspect of what we were looking for and did it with respect and politeness. The vibe of the whole location was great and nobody was pushy or rushing us to get out. The whole process was simply and easy to follow and we did not feel belittled like down the street (NCK) but instead made to feel like a priority. I wish I could speak higher of them but honestly words can't do it justice. Very much appreciated and am already recommending to other friends. read more

Here I am 11 mos after a beautiful purchase experience. That was a Sonata. I own a 2018 Genesis and had sone questions. NOBODY at this dealer will call u back. I asked the operator to transfer me to the finance dept. Transferred to an extension it does not say who it is and "no more messages can be left". Called back asked for sales manager. Same thing. Few days later I call again. I could not leave a message for the finance manager. I called again and asked to leave a message with the sales manager. I did get through to an extension but it didn't say who's extension it was left a message and have not been called back. A couple months ago one of the service reps who I left a message for never called me back. For that one I spoke to a sales manager at the dealer and low and behold that service advisor called me back. By that time I was frustrated and did not want to speak with him. I will not mention his name. I have no idea Who is running this dealership. But the experience 11 months ago was great and the experience now is absolutely awful. It appears this dealer has made the company decision that no phone calls will be returned and we will not talk to customers on the phone. I sure hope that is not the case. I am having both my cars serviced at that dealer and I really think I need to reconsider that decision. I hope that someone from the dealer sees this review and addresses this problem. For my next purchase I am not likely to go to the Dealer they apparently do not care about customers once they sell the car. I do wonder if there is an issue that is Covid related that is affecting the dealer however when I was there for service it look like the service department was going gangbusters. Maybe the dealer changed ownership but whoever is running this dealer is doing a horrible job. read more

The only reason I'm giving two stars is because Jose in the service department really stepped in and saved the day. I wish that when I initially called he would have answered the phone, which would have made my experience much better. I don't want to throw the technician I did get under the bus online, but I do want to say that some of the employees there may need more training, especially in customer service. I called on a Friday to schedule an appointment to have my alternator replaced. I was told that although I had a 10 year, 10,000 mile warranty, this was not covered. They wanted to charge me $820.00 to replace my alternator. So, I went and bought one and called back. I was told they would charge me $360.00 for labor, and it would take 1 day. They said bring it in Monday morning at 7:00, that would be plenty of time to fix it by 5:00 that day. OK fine. It was nice that they provided me with a rental car for the day. I will give them that. So I take the rental car back on Monday and take a shuttle over to pick up my car. No one in the office seems to have a clue of where the paperwork is, where the keys are, or where my car even is. Finally, my technician comes in. He tells me that my car isn't ready. Why? I ask. Because I had to order an alternator, and it won't be here until tomorrow. I asked him why he needed to order an alternator when there was one sitting in my front seat, as I had discussed with him more than once. Well, it ended up that my car was under warranty, which is fantastic. My question is, why wasn't I called? Is it that hard to pick up a phone and communicate with a customer so that they don't waste their time? So, I had to take the shuttle back, go through the rental process, again, and go home. I was assured that my car would be ready by 4:30 Tuesday. I called on Tuesday, and after holding, and holding some more, I was told that my car would be ready at 5:30. Again, this was supposed to take one day. I told them this was too late, I would just pick it up on Wednesday after work. I call on Wednesday again, FOUR times, holding for a total of 30 minutes, for them to figure out that yes, my car was ready. I came in to pick up my car and again, it was hard for them to figure out where the paperwork was, my keys, etc. Jose came in and saved the day. He explained the paperwork to me, and was great to work with. In general, it seems that they really need a lesson in customer service, specifically not wasting peoples precious time. read more

I wish I would have never purchased a car from them. I bought my vehicle a day before the company switched owners, of course that information was not known to the public. Since then I have had nothing but problems with the company not following the guidelines of the contract. I have spent months trying to get everything properly taken care of and to this day continue to have problems. I would not recommend this dealership. read more

The salesman at this dealership are absolute sharks! They will give way less than anyone else on your trade in vehicle. They mark up their prices on vehicle and are not competitive with other dealers. They will try everything conceivable to sell you extended warranties. The sales people lie like bedbugs and will try to withhold information about their vehicles. I found out that the car I was interested only had one key or transponder. If I wanted another one it would cost me an additional $450. All cars on this planet come with 2 keys. If you lose the only one they provide you are SOL. I am so happy I didn't buy my car at this dealership. These people will absolutely fleece you! Stay away!! read more

My gf and I went here with the intent of leasing or possibly buying a new Sonata. We test drove the vehicle we came to see and loved the vehicle. We got back to the dealership and went over our options with the sales woman and found out that the vehicle was only available in red (we were willing to take almost any color but red or yellow). We ask if they can get a vehicle from another dealership and basically we told No. We ended up leaving there with them saying they would call us if they found the color we wanted. We never heard back from them again. The other problem is, while there we were told that they had a promotion going on where anyone that test drove a vehicle would receive a $50 visa gift card. They took down both our contact information and told us they mail the gift cards to us. After waiting 6+ weeks with no contact or mail from them, I went in to inquire about the vehicle and the gift cards we didn't receive. I was told that they no longer had that promotion and that the offer codes we had were no longer valid. To make up for it they said they did have a offer still going for $40 instead and to email them with out contact information again and the new offer codes that you get on their website. I went home and emailed them with all information they told me they needed and the offer codes, waited 6 more week and again never received anything from them. It seems to me they could care less about their customers and aren't true to their word. They use the giftcard ploy to reel people in there and hope they forget about the giftcard offer they promised we would receive. I wonder how they manage to stay in business operating like that. They can't even find a vehicle in a color other then red for a customer that wanted to buy a damn car. That's pretty sad service, I doubt the guys over at Toyota, Chevy or Honda treat their potential customers like that. I give them 1 star until they can turn their act around. read more

Had my battery replaced a little bit more than a year here and the battery dead yesterday and they charge me for $100 to replace it again. Poor quality battery only last around a year. Would replace it myself next time. My other car battery last about 5 years. Poor service. read more

Abdul is the guy that you should ask for! He is very professional and easy going and is extremely patient. There is no pressure at all which is great when you are still evaluating your options. The people are very nice and this place is huge! Thanks Abdul read more

I asked for a quote online because I am not living in the state and will be moving to the area soon and don't want to spend too much time searching for a car. Anyways, I asked for the online quote and I received a ONE LINE "quote", it looked like it was copy and pasted from another document and that was it, no explanation as to what the pricing details, no interest rate, no taxes NOTHING, just one line. I asked for a more in-depth explanation of pricing/ a document form of the pricing and I have yet to receive that. Who knows maybe they don't offer in depth explanations of their pricing or a document/ outline of pricing details. In addition to the fact that getting this "quote" took over a week, with multiple e-mails, the internet sales rep had very bad customer service and would often reply in a few words. If you're going to offer customers the option to contact online sales reps they should display the same customer service as they do in person. You would not help a customer in person and only say a few words to them when providing a quote, you would provide in depth explanations and at minimum talk to them in full sentences. I know that often things get misconstrued via e-mail, but trust me, there is a way to engage in PROPER E-MAIL ETIQUETTE and to provide good customer service online. My having to reiterate what I wanted, to purchase not lease, multiple times, the constant few phrase e-mails, and the delay in responses to my e-mails (with the exception of one day, where she responded quite quickly) made me really frustrated and not interested in doing business with Hyundai Escondido. I most definitely will take my business elsewhere and will not return to Hyundai of Escondido. For management - please ensure your staff is understands the importance of providing quality customer services online, because it is just as important as providing it in person. read more

After a good experience the day of purchase the day after was not as good. Tried to contact them multiple times to inquire about missing floor mats hoping to get a positive answer, never bought a car that didn't include them. But was completely ignored and my calls were never returned with a definitive answer on why they were not placed on a "certified" pre owned car or if I could get some sent to me. I honestly thought they forgot to place them as it's something so basic that goes on all newer cars. Not sure why they act like if I'm asking for something fancy or something hard to figure out. Bottom line don't expect the same customer service as when they're trying to sell you a car. No one will be available and no one will have an answer. But ask about a car and everyone will be ready to take your call. And they're "trying" to clean up their reputation. Doesn't look like it. read more

Worst customer service.. once they get your money they dont care anymore...called multiple times regarding my bumper to bumper insurance refund. Until now no answer when they going to do it.. we will file multiple complaint about this delearship.. read more

I've purchased many cars before and have many years of experience in and around the car industry. This was by far and away my best car buying experience EVER. The sales staff is so genuine and responsive. It felt like there was no limit to how far they would go to accommodate our situation. They treated my mother and I as if we were family - EVEN AFTER THE SALE - They have integrity and honor .. you can take them at their word! They offered a GREAT trade in amount for our trade and lowered the price of the car to fit within our budget AND included a warranty and maintenance package to fit within our budget as well. Just when we thought we were going to drive out of their with an excellent price they kept offering add-ons and throw-ins. We felt like we were dealing with family members throughout the entire process. From NICK in sales, to the manager, ABE to our finance manager STEVE .. each team member went above and beyond to make this car buying experience truly unforgettable. I will tell ALL my friends and family to shop at Escondido Hyundai. A true one stop shop for all your car buying needs! (HYUNDAI OFFERS EXCEPTIONAL VALUE - JUST CHECK OUT THE CAR WE ROLLED AWAY WITH - IT LOOKS & DRIVES BRAND NEW!) THANKS ABE - We'll be back! read more

Hyundai - My mom's new/pre-owned car. SHE IS SO HAPPY! Escondido Hyundai MADE THIS HAPPEN! - Auto Repair Near Me - Escondido, California

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I am never coming back again. Since they have changed management their standards have dropped significantly. Their lack of professionalism and efficiency has been detrimental to the quality of their service. I drive all the way from Temecula to go here because my previous experience with the Hyundai of Escondido was phenomenal and everyone was knowledgeable and friendly and truly looked out for their customers. The first time I went to them since the change of management I needed my breaks changed. They asked me if I need the front, back, or both changed and I was unsure. So they told me they would have their technician assess it and then let me know. During the check in of my car they had music blasting in their office where it looked almost as if it was a break room for their employees. It was extremely unprofessional and made me curious if the people actually fixing my car had the same work ethic. This made the start of the visit very questionable. I also had mention that my Bluetooth wasn't not working to the service advisor. Although he was nice, he also wasn't professional. He took a look at the Bluetooth himself, discretely signifying that I was incompetent and didn't know how to work the bluetooth after I told him that it continues to say "please wait, not ready" every time I press the "phone" button and had also worked before. After looking completely lost himself, he gave up and decided an actually technician should look at it. After checking in I waited inside. It was very nice and accommodating. But after waiting an hour and not hearing which breaks I would need I decided to check in with my service advisor. It was surprised that I didn't hear back because previously I would be constantly updated by my old service advisor of any uncertainties that occurred. After finding him he said that it was just the rear brakes and that he "forgot to let me know." Are you kidding me? You forgot to let me know about the main reason I am here? Shortly after, they told me that my car was ready and they apologized for it taking so long (an hour and a half). Then they had completely forgot about my Bluetooth. I wasn't going to wait an hour and have more bad service just to fix the Bluetooth. So I left and will not come back again. I have recently been to Temecula Hyundai and they have the standards I am used to expecting from the Hyundai company. read more

Be careful, they will fold in a 1300 dollar alarm with no word or say from you if you are not careful if you get the wrong person. Thankfully Robert, one of the managers, is a trustworthy and honest person. He took care of the issue and got me to change my review from a 1 to a 5 star. He regained my faith and trust in the dealership. read more

My 2010 Genesis had a (now common) problem with the EGR Smog Readiness Monitor showing "Not Ready". If your Hyundai fails the smog test with this problem, then this is definitely the place to go to get it to show "Ready" and to pass the test. I came to the Hyundai of Escondido Service Department after my Genesis failed multiple smog tests at another smog test station. This problem eluded the other smog station repair expert even after he had spent a great deal of time and effort running what is known as the "drive cycle" on their dyno and on the road. Another Hyundai Dealer being very aware of this common problem simply referred me to a "special" smog test station. The special station was also well aware of the problem from other customers, but was also unable to help me. They referred me to Hyundai of Escondido. Guy, the service technician at Hyundai of Escondido is a real superstar. He simply refused to give up until he figured out this problem. It also took a couple of visits, but Guy's tenacity and positive attitude kept me coming back. Steve on the service desk finally called in the big gun Hyundai Field Service Engineer to look at my car and that's what it took to fix this problem. Now Guy knows how to do it too. Guy is now "THE Guy". Steve, Kevin, and Guy all took great care of me and my car. I'm definitely coming back here the next time I need service. read more

We bought a car from Hyundai Escondido and were thrilled by the inventory and options that were presented to us. The staff is very knowledgeable at Hyundai Escondido and really want to make their customers happy! If you are in the market to buy a car you must go to Hyundai Escondido!! read more

I was looking to lease a fully loaded Tucson for my father, so I naturally reached out to this dealership to get a detailed lease quote. Unfortunately, Erin (?) did not provide me with any useful information (e.g., RV, MF, Cap Cost, etc.). Instead, she stated that I had to come into the dealership to get any figures. Are you serious? Do these folks think that we're living during the Truman administration? Like many consumers, my time is precious as I would prefer to spend it with my kids than haggling at a dealership. On principle, I will only work with folks that are transparent, so I can write my check and be on my way. I found the folks at North County Hyundai to be very straightforward, providing instant numbers via email. I would encourage shoppers to not waste time with Escondido Hyundai. read more

I recently moved to the San Diego and needed to get a recall taken care of. I tried out Carlsbad Hyundai, just a few miles from my house, and had the worst experience ever. I contacted Hyundai North America and they made an appointment at the Escondido Hyundai service center. There, I was taken care of by Jose Ibarra. Jose took the time to totally explain to me the recall and how it was to be addressed. He also answered another question I had about a noisy fuel injector. It turns out that the foam buffer had been removed and that's why mine seemed louder than it should. Escondido Hyundai is 30 minutes from my house but I will never go anywhere else with my car. read more

If I could give this dealership a negative rating I would. My 74 year old mother bought a car in December 2018 from this place. 10 days after purchase her brakes were making a noise so she brought it back to this same dealership only to be told that they are fine and she could take a ride with the mechanic so they can see if the problem with her brakes persist. Of course, no noise. But 2 days later that noise is back and the dealership won't fix the problem. They have taken advantage of an elderly woman on a fixed income. They didn't even leave the car mats in the trunk because she didn't request them?! Is this how used car dealerships do business? Taking advantage of elderly women. I would NEVER recommend this place to anyone. read more

So after waiting five months. The manager told me he would refund us for this service and send it through mail. And NEVER DID.

great experience! just bought an Elantra SE. Service was great, there were no surprises. Gabriel is a knowledgeable sales person and Steve handled the financing part very smoothly. definetelly recomend ! read more

My husband and I bought a used car from Escondido Hyundai a couple of weeks ago, and it was an excellent experience. Abe and his crew were professional and reasonable during the negotiations (which can be painful normally), and they had us out the door with the car efficiently. What really impressed me was the customer service through the experience. A week after we bought the car, we found that it was overdue for a service. I contacted Abe, and he paid for the entire service, no questions asked. A car dealership with integrity - I'm happy to recommend them. read more

I recently purhcased a 2020 Hyundai Kona SEL Plus at Hyundai Escondido (love the vehicle, BTW). I worked mainly with internet sales manager Franky Medina. Though there were a few touch-and-go moments, especially when they brought in the sales managers (I always hate that) and they gave me a misleading quote for a trade-in, overall the experience was good. Franky took a lot of time with, showing me how many tech features worked, and for the most part, laying off the high pressure ploys. In the end, the purchase went smoothly, I got an honestly great deal on the exact vehicle I wanted, and even the paperwork was pretty painless. Franky even followed up with me afterwards. So bottom line: I recommend Hyundai Escondido and Franky, but remember, stand firm and be the customer. read more

Spent two days getting a final OUT THE DOOR price w/tax,lic & doc fees, to the penny, on a 2019 Tucson. We went in to sign the the final contract only to find out they padded an additional 25% in hidden costs. The most ridiculous add-on was for tires & wheels. It turned out the final OUT THE THE DOOR PRICE didn't include any. If I wanted the tires I test drove the car on it would be additional $2500 or we could renegotiate for cheaper set. We walked! read more

Horrible SERVICE and Technicians. Took a week to get an appt. then they did not start working on my car for 2 days. Replaced the wrong part and then had to replace another part which took them another 3+ days. Did not know replacing a starter was rocket science. Was told it would be done on a Friday night so I would have my car for the weekend. No call, car not done until Monday and I had to rent a car for the weekend. There motto is we treat everyone like FAMILY. Don't need this kind of family that is for sure. read more

Despite the bad reviews on here for Hyundai of Esco, I decided to try them out anyway. I went in a week ago to see the used cars they had for sale. Salesman Derek Payne was extremely welcoming and friendly. He helped me find the car I was looking for. I felt very comfortable with my entire experience here and the staff I worked with treated me well. I didn't feel under pressure or any bad vibes at all. The service team also did a wonderful job replacing the brakes and tires and doing a full detail of my new (used) car. I will definitely come back to them and would definitely recommend them to anyone looking for a car. Thank you Derek and Jessica and Fred for all of your help! I love my car!! read more

I don't even know where to start. This review is for the Hyundai service department. I think I have brought it here 4 or 5 times, mostly for warranty issues. Every time I have left with an issue that forced me to come back... Missing cap on cables, panels popping off or an air bag light being on. However despite all that my complaint is for my service experience today. I had to come to get replacement part for warranty issue. I arrive at 7am, the earliest I was told I could. I was told that service should only be a couple hours. Okay so my husband joined me and we went to breakfast. He dropped me off around 830 and he headed to work. I go in to check status of my car. Andrew my advisor proceeds to say oh it will be a couple more hours, I thought you were taking the shuttle. wtf umm no but I guess I am now because I have to go to work. Then I had to rearrange my schedule because last pick up time for shuttle was around 330. Around 230 I call to check the status again because of course I haven't heard anything. I was then told oh it will be done by 5. What the heck, it had been there since 7. On a side note I was hoping to get to the tire shop to replace them prior to weekend trip. Can't do that now because shop will be closed since they decided to take all day on something that should of been done at 9. If all that wasn't bad enough, I finally get back to the shop around 4 and was told oh they just started on the service. Really!!! Along the way neither Andrew or anybody else apologized and or seemed to care about their retarted or shitty customer service. I understand my warranty issue you could care less about because you aren't getting money in your hand at the end of the service. However this is by far the worst customer experience. I only came here because it's the closest to me. I will gladly travel wherever next time to avoid the ignorance of this location. In the future don't take on more than you can handle or care to handle. read more

FYI, My 2011 Hyundai Sonata went to the dealer for repairs on April 28. Long story short, the engine needed a complete rebuild, covered under warranty. I took it to Escondido Hyundai. BIG mistake. It has been there since April 28, coupled with at least 6 different new issues, multiple attempts to give the car back to me not running correctly, and all related to the engine rebuild. Lack of honesty, integrity, communication, and customer service from the customer service personnel all the way to management only begin to describe my bad experiences there. Not to mention being misled and lied to. I would not recommend anyone use Ford/Hyundai of Escondido for anything. Period. FYI, as of today, 6-16-14, they still have my car. read more

Just had a great experience at Hyundai Escondido buying my first car! Staff was so friendly and helpful! They really made this experience painless and great! Thank you very much for taking part in this exciting day with me!! Definitely would come back for future car buying needs! read more

Kevin is very friendly he greeted me as soon as I pulled up... He was able to figure out what was wrong with my car... It was a silly reset button and he charged me nothing! Honest dealership and service... ;) Thanks Kevin! You rock, my family and I will definitely be back! read more

Amazing service, contrary to any of the other reviews I read on this page. Recently we purchased our car from Escondido Hyundai. The week night we purchased it, we looked around, found a couple we liked, and were then helped by Esan, an outstanding sales guy, very low key and great to work with ..... even our son was impressed. It was easy to figure out that out of the five guys there, only one was the sales person. The others were on duty to staff the operational duties, including the financing operation. Today, we brought our car in for a minor repair and were impressed again at how Escondido Hyundai treats their customers. Their service department gets 5 stars from our family. We live near Temecula ...... It is totally worth the drive to Escondido for the personalized service. A little advice? The car industry has changed. If you need help, just ask .... its kind of like a grocery store: The prices are in the window of each vehicle for a reason. Roam around, take your time, and find a couple cars you want to test drive. Sales people, oddly enough, don't enjoy stalking people or forcing a sale, but would love show you you a car when you are ready with questions or would like to take a test drive. Best experience we have ever had with purchasing a vehicle .... and will consider them again for our future purchases! read more

We bought a BEAUTIFUL 2015 Sonata Limited this past Monday. Thank you to Francisco, Bill, Tony and the man that got our financing together (blond hair and glasses...so sorry your name is slipping my mind). The whole experience was wonderful and very smooth. They couldn't have been more helpful and we got a great deal. Our car makes me giddy I love it so much. I'll be getting all my service done there as well. This is a great dealership that works hard to gain your business. They will certainly have ours! Thanks guys! read more

so I don't usually writes review about anything but this time is different and so everyone should be aware, I had my regular maintenance 2 weeks ago here at hyundai esco which is where I bought my Santa Fe 6 yrs ago now and been coming here since, today I decided to open and check the hood then found out that I'm missing my engine cover and worst is my oil cap, you can tell my oil has been leaking and already dried up outside the oil reservoir, so I went to hyundai and explained what happen, Manager didn't even bother to talk to me and the guy I was talking to was telling me that they need to order it and wants me to drive my car without the oil cap even though they know that the oil has been leaking and will leak whenever I drive it, so I told the guy that maybe he can just get it from some car since they are also a dealer, he said that it should match my car number and maybe he can just order it from a different hyundai and I can wait there for few hrs, he came back and I told him again that they should just take it from some other car and finally convinced him to do so, I also asked him if they even bother to check the oil level and he didn't even know what to answer and just said that he's not sure, what a service! I've been going here for 6yrs and never experienced this but I guess they changed the management and it's all different people working in this place now, not even a simple apology from them, I also ask if they can just ship the parts to me but said that it will cost me to do so and I will cover the shipping fee, lesson learned, always check your hood after every service even if it's from a dealership or somewhere else, you never know what they forgot to do and don't trust even if it's the dealership you bought your car with. read more

Trying to schedule a recall repair. According to the website Escondido Hyundai has no appointments available for the next three months.