Manipulation at its finest. They make it easy to steamroll you into higher interest rates. These…read moreare already severely overpriced. Don't feel like they are the only option. Go in and talk to a credit union first and then buy a car privately that was well taken care of. You're welcome

They closed and took my money. Never paid the taxes, registration or title. There are many people…read morein this situation. Ky vehicle is in legal limbo. They are closed.

We (Phil Simmons) bought a 1996 Ford F250 4x4 for $4500.00 not including taxes, fees, etc. I think…read morethe total came to somewhere around $5200.00. When we got the truck home, we took it to a local car shop to have it thoroughly checked out. The shocks were shot, and all the fluids were as bad as bad can get. New shocks and all the fluids being replaced plus a general checkup on the truck costs us around $1600.00. We were told by a mechanic at Car Guys that the shocks were fine even though they were all rusted on the outside. What I'm trying to say is that one needs to make sure the vehicle you're interested in buying is thoroughly checked out before you buy. There are no warranties at Car Guys so once you sign all the paperwork and drive off the lot, you're on your own. One thought is bringing a mechanic if you're not a mechanic or take the car/truck to a mechanic while out test driving. Eddie was a very nice person and likeable. Cory seemed nice but was very busy. The cars and trucks are used and most likely picked up at auctions or trades. We learned our lesson because we did not have the truck fully checked out before we bought it. Would we buy from them again? Yes, but we would have the vehicle thoroughly checked out first. Prices seemed pretty good for cars and trucks at Car Guys. Again, check the car/truck out thoroughly before you buy.

We bought a 34' camper from here at the beginning of August of 2021 all was good but I never…read morereceived the title. When I went to DOL to get it taken care of DOL says that the title wasn't transfered to me like he was supposed to do, it doesn't even pop up in Washington's system and now we can't get ahold of him to fix it Update: we got ahold of him, he said he'd mail me the title. I ended up having to drive back up to Kent a week later to get it from him because he "forgot". When I got there to get the title we were informed that the original owner of the camper had sense passed. Cory had yet to put the camper in my name. So here I am, I paid him for the titling fee and now we have to figure out how to go about actually getting it in our names, 6 MONTHS AFTER WE BOUGHT THE CAMPER!!!!!!

I got my 2023 Camry here with 19k miles. It had modifications done to it by the previous owner. It…read moreruns great no problems besides they didn't tell me about a crack in the trim on the back but it doesn't effect how the car drives so not worried about it. It had all the service records and they gave me a good deal. Would recommend them which is pretty good seeing as how I will only get cars from big dealerships like the Toyota in marysville.

Bought a car from them and 8 days after buying it the car broke down and needed a complete engine…read morerebuild! They said it's not their problem and to basically fuck off they won't do anything to help me. So now I have a $30k paperweight sitting in my driveway awaiting a $15k engine rebuild! Fucking scammers

Yusuf and Yuliya helped me get a really low APR on my 2021 M5. Amazing customer service and…read morecommmunication.

While friendly, they are terrible at communication. Had an appointment to purchase, you know give…read morethem money, a car and was over an hour and a half late and had nothing prepared, barely an apology. Also, they took so long to pay off my trade in it cost more $, as they went beyond the 10 day payoff. A thing to know is that they do some work on their cars (not out of the ordinary) but it includes paint. We only went through with the purchase because the spec of the car was exactly right and we'd searched for a long time.

This car lot really goes above and beyond and works with all circumstances and are compassionate so…read moreif somebody has a issues with them it may help to show up and make payments when you say you can and if unable to communicate immediately as this business has a family bills and situations like the rest of us and driving their vehicles and hard work for free isn't right honest and you only hurt yourself because they will go above and beyond if you treat them right they treat you better than you will ever be treated anywhere else these people saved me more times than I can count I respect and care for this family business immensely and I will never buy a vehicle anywhere else so they are stuck with me till I pass away God bless you Washington cars family you are doing Gods work in every way and I will always support you

Best place for used cars hands down Randy and Greg…read moreexcellent The mechanic is also a very knowledgeable young man

Very friendly staff very helpful very patient called back immediately. When I called to inquire…read moreabout a car had the car waiting to test drive out front when we arrived helped me when I locked my keys in my vehicle that I came there in and we're very accommodating when we gave them. Our budget would come here again!

These people are scammers. I bought a car from here and the transmission ended up being bad. PLEASE…read moreDONT GET SCAMMED HERE.

Seriously cannot say more about Cody at West family auto. He totally helped me out when I was in a…read moresuper tough predicament, got me on my way and got my car rolling again and did a great job. Thank you again Cody, I appreciate all you did to help out, awesome place to do business! You rock, would totally recommend to anyone!!!

I had a good experience working with the guys down there, they were very friendly and…read moreaccommodating, but I was mislead about the inspection of the car. I was informed the car had been inspected thoroughly and that there were no major issues with the car. While getting my transmission fluid flushed I was informed my head gaskets were leaking both coolant and engine oil. It has yet to have a major effect on my car, but it will cost me a lot of time and money to get it fixed. Even though I was informed they had done an inspection themselves I should have taken it for a pre purchase inspection myself. Lesson learned from a first time car buyer.

If you think "out the door price" means the total cost you will pay for your vehicle, Smart Motorz…read moreis not for you. We had agreed on an out the door price and I wrote my check. I was extremely disappointed to hear a month later that I owed a balance, putting my actual cost above a price that I had refused. The issue was that the estimate for registration/title/plates etc. was listed on my purchase order as $100 when the cost was actually $260. Fine, you got me Smart Motorz, I should have known that $100 was an impossibly low estimate for registration in WA and not trusted you to be honest with me at all. My bad, I has assumed you were like all other dealers that manage to get within $25 and usually give you a few bucks back when the plates come in so their customers do not feel cheated. I called the state and looked into it. Having my address and knowing that it would have taken two of these cars to go above the base weight fee, there was only one fee that was not fixed and needed to be estimated, the $18.29 RTA Excise Tax. This means $240.50 in fixed fees is the minimum possible fee. Breakdown attached. A $100 estimate is in no way possible or reasonable. Nobody told me Smart Motorz could be shady and/or incompetent that ther estimate of fees they deal eith every day could be 150% off just so that it appeared as if I woud pay the agreed price. Now I know. I asked why the estimate was so far off when picking up may plates, and was told the estimate was "random" and they blamed the state. No effort to make things right or even acknowledge that their fabricated "random" lowball estimate cost me money. To me, a deal is a deal. Whether it was gross incompetence or deliberate use of an unrealistic estimate, Smart Motorz does not deserve your business. They will certainly not get any more of mine. I'm sure there is a catch to the "free oil change" but I'm not going to waste my time finding out.

Recently purchased a car from this dealership. Found them to be very courteous and helpful. They…read morealso do servicing and give free oil changes for life for those purchasing their autos from the dealership. Also willing to negotiate and listen to customers concerns. Very happy with my purchase!

My best friend bought a car from MJ and had nothing but trouble, dishonesty, and lack of integrity…read more The car was delivered and one day after delivery, the AC died. My friend notified the dealer and was promised reimbursement for needed repairs. Crickets. Once she notified the BBB, she did get a response of " the check's in the mail". Nope. When she called yet again, they were "sending another check" It never arrived after more than two weeks. DO NOT BUY ANYTHING FROM THESE PEOPLE. THEY HAVE NO INTEGRITY.

Best experience we have ever had with a used car dealership. These guys are wonderful to work with…read more They are very professional and not pushy at all. I thought we would have to haggle back and forth. Not at all! It was super easy. They worked well with my credit union to get all the documents in and super fast. We found out my car had an issue with the windshield wipers and they are paying to have the whole thing fixed. Nooo pushback. I will make sure I stay in touch with these guys when my son gets his license. Love that we found a great family owned business that are great honest people. Come check them out! You won't regret it.

Go check them out they have a big sale going on get ur car today weather is getting ugly…read more Recommended Good customer service Good cars Clean cars Low mileage

It was a great experience meeting Sam today. This fine gentlemen made no waste of my time. Answered…read moreall my questions with no complications and I have got what I wanted. I definitely recommend anyone needing a vehicle to check these guys out here in Covington!