Very bad experience here. Waitress was rude, orders came out 1 at a time for a party of 10. Orders were wrong or missing items and/or ingredients. Had to ask 4 times for warm syrup. Waitress seemed to have an attitude when we pointed out something was wrong and needed to be changed. Expected much better service. read more

Called in for pick up. Took about 6 tries before someone answered. Ordered a patty melt on sourdough with Swiss cheese and pancakes. Sent the husband to get it. Get home to find a patty melt on rye bread with American cheese. I called and the reason they gave me was "they guess they misread the check in the kitchen" what?? How do you misread Swiss cheese and sourdough bread for rye bread with American??? I ask to speak to the manager and they ask me if I want to come back to switch it out??? It's 10:45 at night, I have an infant and no I don't want to freaking drive 15 mins back to get the food I initially ordered and neither does my husband! Y'all freaking suck!!!!!!! read more

It has been awhile since we have been to IHOP and had hot food, good coffee, and pleasant service. ThIs IHOP got 5 Stars on all three and we only came here because Denny's closed down - we would normally just drive by due too less than 1 star in all areas. We are pleasantly surprised! Good job!!! read more

Waitress Dez was hard of hearing, and not fully attentive to our simple needs. Did not bring the order out right, assuming I know her thoughts and overall just unprofessional. Yall need to step tf up. Don't be sorry. read more

We walked in around 8 am. The dining area was mostly empty. 3 customers ahead of us were seated immediately. We asked to have a female server because we always get better service from women. The hostess said " excuse me" and asked me to repeat my request. I repeatedly explained to her that we wanted a female server finally pointing to a female server and I said " like her". She gave a confused look and said that she can not discriminate and said there would be a 20 minute wait for our request. We have always asked for this and have never had a problem at the Snellville location. We will never go back after this. Snellville needs a new hostess!! read more

Had a very late brunch - chicken omelette w/hashbrowns on the side & pancakes. After almost eating my pancakes, I find hair in the remains....yes it's very small, but still it was there...on my plate. It appeared to be from a mustache. The manager gladly "comped" my check in which I'm thankful. Now the food....omelette Pancakes....lukewarm with what was supposed to be warm syrup The waitress, forgot her name but very sweet didn't come back to check on me for a while. I had to get someone else to get her for me. Other than that....it was an just okay visot. read more

Came with our 2 year old daughter. We were seated as soon as we got here. Our waitress Paiton was super nice and fast. We had to wait for some utensils but not her fault, the hostess only gave us a set of one. Other than that great quick experience. read more

I can't say the service was horrible due to the fact that we had not been served or asked if we wanted anything to drink or greeted by anyone besides being seated. After 25 minutes I decided to leave I figured I would find better Service at Waffle House. I had never experience nothing like this at an IHOP horrible customer service read more

came on 9/18 and was completely unsatisfied.. eggs were cold and watery, waffles were light hadn't been cooked long, was brought the wrong food, grits were cold and watery.. we waited 45 min for cold, leftover food.. if you want quality do not come here.. read more

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This location has messed up my order twice and when I came back for the supposed "replacement meal" the manager did not actually write my name down for the free meal. The manager that is here now is trying to pass the buck and no one will take responsibility for the mistake. The manager on duty has now suggested that I come back a 3rd time tomorrow morning to speak to that same manager that was supposed to put my name down. I originally wanted a refund for the incorrect order, but they will not process the refund over the phone. If you would like the correct order and good service, Do Not come to this Ihop! read more

I went here and ordered a 5.99 waffle: extra crispy and a 1.99 tiny side of 2 pecies of extra crispy bacon. Then the waffle came out almost undercooked when I asked for it extra crispy. My milk was also not refilled for 3 quarters of the visit even tough it was sitting with the lid leaned out of the cup. Then we never got a disscout or coupon for our troubles Wich wouldn't be a big deal but it is for a 6 dollar waffle and a tiny portion of 2 dollar bacon. Will not be back any time soon. read more

It's IHOP the food was good but the pancakes were tough and over cooked. This is one of the first (#6 to be exact) to be opened I. The system so it's really tiny on in inside the service was fast read more

Always busy, but also always working hard to bring us delicious food! The safety and cleaning protocols are upheld, social distancing is in place and the staff is working hard to keep it safe! read more

The food was great but service sucks. When I got home I started to get stomach pains then shortly after had to rush to bathroom. I can't remember the last I vomited so bad and had diarrhea. Think about twice before coming to this location. I know it was the food here because I had nor had any food that day. Will not visit this location at all. read more

The food was exceptional as always, but on the other hand our waitress Ella was not. She was not very attentive. I finished my meal without getting a refill. She walked past my table many times without asking if we needed anything. I had to call for her attention to get a refill. She also started cleaning our table before we finished eating. If I could give the food 5 stars I would. Many thanks to the cooks read more

Everything was great but this is the second time I visit this I hop and the service was good but they didn't have the product for the grinch breakfast for me and daughter she made a valid point that we should see the grinch and have a grinch breakfast , also she was very sick the next day , she was highly upset about not having the proper grinch breakfast she didn't even want to see the movie read more

Service is horrible. Service is slow. Won't come back. Slow night and still took forever.

I Love the variety on their menu. Prices are affordable. Always get friendly and professional servers. Timely attended to and orders are usually ready within a reasonable time. My favorites are beef tips or the spinach omelet. Great place to get a meal in with a friend or with the family read more

Welcome to 2021. Where you don't even have to leave the house to get hot food and great service. I've been sick all week and craving chocolate pancakes. I was able to order on ihop.com and get it delivered PLUS they gave me 20% off for it being my first time order. Within 35 minutes I had a doordash driver deliver my pancake combo and orange juice to my house. It hit the spot!! They even had the extra whip cream in the bag like I asked. Thanks so much IHOP read more

As someone who's seen what covid can do I have been super hesitant to leave the house. I was happily surprised to find out that Ihop offered curbside service. I ordered on ihop.com and was able to select curbside. I pulled up to the designated spot and scanned the QR code. Within minutes an employee came out and handed me my order. It was that EASY!! I never had to get out or talk to anyone. Def felt super safe! Thanks so much. Def will be back read more

Sooooooo, I usually love IHOP for breakfast, lunch and dinner, but this trip on Christmas day was terrible. Thought they appeared to be fully staffed, the service was terrible. Five peolle in out party, but only 3 beverages came back with our drink order. Then, they brought 3 of the 5 orders incorrectly and we had to ask 3 times for missing items. My omlette ended up being cold by the time they brought the missing items. The manager offered yo warm it up (I am assuming to microwave it) and I told her that I waited too ling and it probably would take a long time before I get ut back. She said, "Merry Christmas" and walked away. I doubt very much that I will be back. read more

I love the pancakes but the service is terrible and all the waiters are lazy and don't serve whites people read more

IHOP - Breakfast & Brunch Near Me - Lawrenceville, Georgia

Just a suggestion teacher people how to make a salad before selling it and giving it to the customer. I will say though the people are very nice read more

Okay so im a here in there regular, never much of a problem eating there. Today's service at this location completely let us down, to begin with we repeatedly said our orders and we received the wrong pancakes. On top of that our food did not come out for a good 30-40 min, received the wrong pancakes, those were taken back but brought back because they couldn't figure out how to make the lucky charm pancakes and cap n crunch ones they were promoting. We ordered shakes too(the ones they were promoting as well) and the waiter kept telling us sorry that they're new to making them and dont know how to do them. In all i would expect a discount,something to make up for the time we waited and the mistakes they constantly made. They let us down big time read more

Customer service sucked. Never answers phone, overcharged me. Fries were cold. The restaurant was way too cold. I won't be coming back here

Food was burnt. Tasted like they used some type of off brand nasty batter. Very slow. Took 30 mins to receive a appetizer then another 20 to get the actual food. Ver disappointing. Will NOT recommend coming to this location I will NOT be returning. read more

Our Server, David, was nice, but it was super busy so I didn't see him much. The food was terrible! My French toast was stale, and it tasted like it was flipped with an omelette spatula, as I tasted onions and peppers. My bacon was salty and my hash browns were mushy. I had terrible service at an IHOP a few years ago, and decided to give them another try. Never again! read more

The food is good, it's the service that it horrible! The servers are nice and the place is pretty clean, but the kitchen is sooooooo slow! Don't come on your lunch break or for a quick meal, because that is not going to work for anyone on a time schedule. read more

Came here and i was disappointed because the orders took long to come out, and there was a confusion in our order after we were clear of what we wanted to order, the milkshake did not taste right either. They gave us the wrong pancakes but we took then anyway, the milk shakes were served after we were almost done with our food. read more

Food at this location is always great, but the service serious needs some re-examining. I came in on a Wednesday afternoon in the middle of the afternoon, and the restaurant was completely dead. However, there was at lease 6 employees present I could see in the restaurant through the glass in the waiting area. I know for a fact at least 3 employees saw me but it took almost 15 minutes for me to get seated. The staff here seems like they don't want to be here (as someone that works retail I get it, but still). read more

Blake was a great server on a sunday night at 11:45 pm. It was actually a little busy but she kept up with constant refills, very attentive, and the food came out quick. read more

I really don't understand why this place has only 2 stars. I've been here 3 times in the past few months and have had nothing but great experiences. The food is excellent, the staff is amazingly friendly, and the restaurant is exceptionally clean. Disregard the 2 star rating and give the place a try! I've been to other Ihops over the years, and this one truly is the best. read more

Great food the servers were very nice. The restaurant was clean. Our food came pretty quick the restaurant wasn't busy at all. I will defiantly be going back to this location !!! The other locations that I've been to don't compare to this location at all. If your going to go to any ihop def go to this location read more

Clearly understaffed and uninterested in customer service. Phone ringing in background - not being answered, no manager in sight. Very Disappointing visit tonight. read more

5 star when it comes to carry out placed a order by phone for pickup . Upon arrival I was greeted by 3 associates with good mornings & smiles. My food was hot & ready also the cashier opened each box to make sure I was receiving all the right things before placing items in bag . Food was great also read more

Me and my family go often to this Ihop instead of the one on 78, which is actually a bit nearer to us. It is nicer, more organizer, staff is better, etc. Hardly ever is the food wrong and if it is they fix it. We usually avoid the super busy times of Saturday and Sunday breakfast, but we have been patrons for years. read more

This location only gets the 2 stars because it is very clean and the food was not bad. The waitstaff is at best clueless. We ordered soup in addition to our meals and had to ask for it when it became apparent they were going to bring it out WITH our meal instead of first. That was a small inconvenience. We were asked if any condiments were needed when we placed the order. I seriously did not know I needed to order butter and syrup as we had ordered pancakes for my grandson. When it became obvious none was coming I asked a passing waiter if he would please get it for us. When I realized he was not getting it but rather hanging at the register with our waitress I was furious. The final insult was asking for our check and it never came. We walked to the register to pay and the manager clearly knew there was an issue. He seemed to be braced to defend his team and rather than apologize the the issues (not all listed above - not worth it) he stood stock still and took my payment. As an empty nester with a fair amount of disposal able income I like to take the grandkids out to a variety of different eateries. This one will just be off the list. I'll seek to find who the franchise owner is so I make sure not to patronize any he/she owns. I'll let my wallet make my thoughts of the pisspoor service clear. read more

Tbh I do t complain about things but really this ihop close to home really said I had to wait up to an hour to be seated just because they had a party of 15 and the restaurant was not even packed like really smh read more

Kheidra (pronounced Keed-ra) was awesome!! Attentive and professional. Food was fresh and timely. This is my favorite location

This five stars goes out to Tony, working today (Thursday night). He was perhaps one of the best server I've ever seen. Very attentive and funny throughout. Great job Tony!! read more