Gross food. Having great pancakes should be their ticket to play, right? I don't think they know that. Update 7/1/19: Called the number they asked me to in this post. Lady was friendly but did nothing to make me feel better about IHOP. No genuine apology or attempt to make it right. Companies replaying to Yelp reviews gives a good appearance, but if they don't really do anything to recover, it's all show. read more

If I could do no stars I would. I've been to to IHop a couple times. Trying to give them the benefit of the doubt, the last two times where horrible. The time before the last a friend and I met up to chat and eat. Shortly after we put in our order or server came over and asked if we could pay, she had a "female emergency". Sure I understand. I ordered coffee and a pop, friend ordered food. A different server bought our food out, then no one checked on us again. We were talking so really wasn't paying attention, but noticed mine and her drink was empty. Looked around, saw couple of servers, made eye contact, none came over. About an hour later, a friend that works there came in, I waved and asked loudly if he would be our server since we haven't been served in an hour. He came over and apologized, took care of us. The manager never came over. The last time, I met up with another friend for coffee. The waitress started off friendly, smiling laughing. We placed our order and she even made some good suggestions. About 30 minutes later, the "manager" brought out my entree. (I ordered a salad to come out first.) he said OK. About 10 minutes later no salad, no server. She disappeared. I looked around, two other tables sat, three dirty tables and crap on the floor, but no server. I had to walk into the back to get someone to come out of the kitchen, the manager was sitting in the office talking to a server. Long story short, the server ignored us after, the manager never did anything, the server waited on the tables around us and ignored or table. The manager didn't apologize, or comp anything. He was just a young kid who just graduated highschool. Ihop needs to hire better managers, or make the good servers like Erick a manager. read more

Maricopa new location meat is disgusting it taste like clone cheap meat and the wait staff clothes are filthy and it smells! Not even open a year...smh! I will go back to Ray Road location!!! read more

I loved ihop in South Bend Indiana. One opened here in Maricopa and we went on a Monday night about 7pm. It was the worst restaurant experience I have ever had. Service was awful. They were not too busy but the table of people across from us had 3 seated customers and 3 servers returning time after time to the table. It took half an hour to get drinks then another 45 minutes to get our food. The food was over cooked and dry. Never was brought a refill of ice tea. We were so disappointed that we have never gone back. Really don't want to waste time or money read more

I've not been impressed with this location at all. Ive been a few times and the quality of the food is disappointing based on other ihop experiences. My sausage and gravy was very skimpy. My eggs were rubbery and over cooked. My hashbrowns were dry and overcooked. The waitress brought the check right after she brought the food and only came to the table once. read more

Honestly IHOP is better than Denny's because they have more breakfast or food options on their menu and the employees are nice too, my sister got sick after eating food at Denny's and I just to eat at IHOP for the breakfast menu's read more

I try to give this place another chance but every time it seems to disappoint even more then the last time. After it took over an hour to get our food, the food comes out cold it had been sitting in the warmer for awhile bc the eggs were dry. We requested a manager she apologize and sent the food back came back and it seemed they just pan fry the eggs to make them warm again. Last time we visit this place. read more

We blew in around 1 am after a visit to the ER in Casa Grande. We both ordered hot breakfast and it was amazing. And service was fast. Left feeling much better. read more

Best service! Went today for brunch on a date with my honey, our waiter was Carlos, amazing personality, really lifted all of our spirits. With that being said he made sure we had everything we needed, drink refills, sides everything. Best waiter I've probably ever had. Full of jokes and smiles all around. Definitely deserved a big tip. Food was amazing and tasty as always, clean, and cozy. read more

Came here and seen that there wasn't quite that many people so we decided to eat here since it's be faster. Wrong! The wait for our food was ridiculous and they barely checked on us for our refills. Waiters seemed to be just standing around. Not sure if I'll be coming back here anytime soon unless they fix their customer service .. read more

I always loved I hop but after this one obviously it's all over the comments but the service isn't really that great it took 20 minutes to get asked for our drinks and way longer to get actual service like come on read more

The I Hop in Maricopa was very good. I rec for you to ask for Alyssa she is very nice.

If I could give it zero or worse I would. As a former employee from the inside this place is an absolute disaster. The managers are the problem with this store 100%. Super disrespectful to all the servers every single one of them are snobby and rude. They don't help at all. I've never worked in such a hostile environment before, this place made me want to commit suicide almost everyday and that is all due to managers. I would have contacted HR but I honestly think this place won't last long at all. I do not reccomend eating here. The cooks also have no love for this place, a lot of them are overworked and sick of being treated like crap by the managers too. read more

They good I just believe sometimes there service is a little slow but they are improving

On Friday May 24th 2019 we decide to have lunch after a promotion to celebrate, we arrived at 1000 am. Our waiter took our order around 1015, we waited for 45 minutes and then we spoke to the manager since we didn't receive our food. She stated they were short staffed, ok we understand. So we decided to stay a while and wait it out. Other families and couples arrived after we did were being served their food. Some of the guest that had arrived after us were done with their meals and now leaving. I never usually complain but sitting there for almost two hours, come on. We finally decide to get up and leave. Even then the manager acted like she didn't care about our business. Not even an apology or concern. read more

This is probably one of the most OKAY places ever. hahaha but i would recommend for a quick nice breakie for the whole fam. some food is absolutely foul but some are good like just regular pancakes read more

Went there 2night for dinner and waited 10min and one came to greet me and ask how many in my party. Place was empty and looked like one person working. When I left saw 3 workers and possibly manager stand outside. This second time it happened. There was people there before me that had been waiting awhile and had to go through the restaurant to find someone. I will never come back again. read more

Worse service ever. Wasn't busy at all. Our waiter took our drink order, never saw her again. Someone else brought us our drinks and another took our order. We waited for someone to come by to refill our drinks about 20 mins later and we could find anyone to help us. We left. read more

Horrible service and very small portions. They only have one server working and waiting on all tables. We ordered food and the portions where very small and our pancakes where very tiny. The crepes we ordered looked horrible. They looked as though someone just scraped them off the grill and plopped them on a plate. Our hash browns where dry and burnt. Sad to say but I think I'll take my business to Denys next time. They actually care about the quality of their food. read more

My boyfriend and I have gone to this IHOP for the second time today, months apart from our first time at this location. Some how, both times my boyfriend ordered chicken and when he cut into them each time, they were pink. Today we showed the waitress the chicken and they immediately apologized and got a second one fully cooked and served, exactly like last time. The service has been great both times, just not the pink undercooked chicken. If you go to this location be cautious of the chicken, especially if you have kids ordering the chicken. Just check it before you start eating or letting them eat it. read more

Worst restaurant meal ever.Ordered Turkey dinner, it came chopped up pieces of Turkey with no dressing. Slow service and no one buses tables. read more

Terrible. Ordered on the phone for pick up. One item. I was told 15 minutes and I even waited awhile to leave the house so I don't have to wait. I get there and wasn't exactly greeted in the warmest manner. I said I ordered on the phone. Worker (Cheyenne) said, "you ordered on the phone??" Looking confused. Another employee (may have been supervisor?) whispered that I'll be helped in a minute. I stood there and waited for another worker to get off the phone with a customer while there were a total of 4 workers up front. Once the worker got off the phone, she asked if I've been helped. I replied, "sort of.. I ordered on the phone." She let me know the order hasn't even been put in yet. Even letting me know that there would be a longer wait time on the phone would have been nice. No apology or anything. Just employees pointing the finger of blame at one another. read more

Stopped for lunch. Only a few people finishing up. The order was quick enough and the milk shake was fast. Down hill from there. The shake was melting so I had to start on it. Shake was finished and still waiting. The burger came and obviously had been sitting for a while. Lots of employees in the back doing what. read more

Staff is super unorganized and unfocused. The host sat us at a table that was not hospitable. She tried sitting us next to a huge family just because it was the table with silverware. Keep in mind I'm on a date with my husband. Then she forgot the take out drink order, so we waited for 20 minutes and finally flagged someone down. She was happy to take our drink order but when I asked her if we could order our food cause we where ready, she said we couldn't order our food without a server..... SERIOUSLY... I'm thinking. So I ask her if she could go and get them because we were waiting for a long time. When the server came out and took our order he apologized and said our server wasn't available at the moment. He also asked us for our order twice and I could tell he just didn't get it the first time. He left. 5 minutes later another serve asked us what we would like to order. I told him we already did. And that I flagged someone down *hint. He explained himself and walked away. Another 5 minutes later another employee comes up to confirm out order and let is know that if we made it a combo it would be cheaper. She was helpful but.... it was to much. She was trying to hard to win us over and it came off as awkward. I wanted to ask them if they where hiring managers because they really need one. On top of it all.... The Denny's down the street has better pancakes. SAD!!!!! We still don't know who our original server was. It will remain a mystery..... read more

Was not greeted with a smile, didn't say follow me, did not apologize for water on the table nor did she wipe it up. Waited 10 minutes and no waitress, no coffee. Got up and went to Denny's. read more

I had placed an order to go through IHOP's mobile app yesterday morning. While I know Sunday's are busy breakfast mornings, the app said my food would be ready at 10:37 (I ordered at 10:15). I showed up at 10:30 and my food was not ready yet, which was fine since I was early. However by 10:50 my food had still not come out. The hostess asked another server to check on my food again and she bagged it up. While the hostess was very friendly, she quickly went through my order and had she read the whole receipt she would have seen that I was missing my corned beef hash and toast. I didn't realize this until I got home and double checked the receipt and food. The food was also cold so I'm sure it was sitting there for a while before being brought out. I called back to the restaurant to tell them they forgot two items of my order but she said I had to talk to a manager. I was on hold about 5 minutes before I decided to just hang up and contact online customer service instead. Two stars for the friendliness of the staff but pretty disappointing overall for take out. read more

Better than Denny's....food was fast and service was in abundance. Staff was friendly and organized.

We love to eat at IHOP. But this particular one is not ok. Today we went with the family, and when we got seated our server didn't show up. So two other servers came up to us and asked for what drinks we wanted. Then finally our server came and she took our order. One of our drinks was stained with milk. Then we waited for our food. We waited one hour, we asked when our food would come and the server said in a few minutes. We had to ask a manager to get our food and 30 minutes later we got our food, and mine had a hair on it. This is not the first time we have had issues. read more

IHop is my favorite restaurant for pancakes especially the blintzes however this is the first week it's been opened in Maricopa and I will give them credit for my Blintz's being warm but it was a 45 minute wait and The restaurant was half full. I will come back though and hope the restaurant serve improves read more

Wow! I am very surprised at how poorly ran this restaurant is. Three employees and hardly any customers. After watching the "service" here I know why this IHOP is failing. Dirty tables, no routine of service. Seems nobody trained the employees. So much potential due to the lack of true restaurants in Maricopa. I would be surprised if this IHOP is able to achieve 20% of its potential. Hello corporate if you're listening!!! Food quality was as poor as the service provided. FAIL! read more

we were seated quickly staff was super polite and attentive to our needs . however food quality was very poor . you could see that whoever prepared the food really didn't give a shit how it came out . read more

AI was very excited when I found out IHOP was going to open in Maricopa; but it has been a great disappointment; it takes over 1 hour to get the food after ordering just to have it served cold! This place it's awful! I don't if they'll remain open. read more

Overall they have good service. However, it seems as the busier they get, the more the service declines. The food is always really good no matter how busy they are. Sometimes the service isn't that great, and I have to wait several minutes longer than normal sometimes. But overall this is one of the better restaurants I've been to. read more

Same old story in Maricopa. A new restaurant opens , for the first two weeks great food great service. After that they don't give a damn about you! They take advantage of the lack of options in this town. 5:00 pm only one server . no sight of management. Ordered food 30 minutes ago. Had to ask the server to check on it. Our order came out about 5 minutes later. The meat in my Colorado omelette was terrible. Cold, dried out and clearly made early in the day and kept well beyond its acceptable hold time. I requested no onion and it came with a ton! I originally went in for soup and Out of five options not one was available. The two stars are for the server who did the best she could with the absolute lack of support from anyone else. If the manager is not going to help out they should definitely put more servers on. it is absolutely freezing in here I have beenshivering since we walked in . I didn't ask to have the ac turned down because i figured it's was up so high for the server who was running her ass off. We will drive to chandler from now on read more

This IHOP was overall pretty good. The food was great and was made quicker than most sit down restaurants. The only reason that it isn't 5 stars is that the star often doesn't come back to your table often and seems to be always occupied, so I can normally never get a refill or something that I need/ need to fix. Besides that it is a good restaurant with great tasting food! read more

We always have a good experience at the one Maricopa. Very good customer service. The food is always good, too.

Awful. Found plastic in my omelette not once, but twice! Horrible service, horrible food.

I've been in a few times with the kids and we've always had great service. Each time there have not been but a handful of other customers and we've been able to select our own seats (strategic child containment). Service has been prompt and attentive. read more

Took my daughter for her birthday. Employees were all very nice we sat immediately food was served quickly everything was delicious. They sang happy birthday to my little girl and gave her some ice cream. It was a good visit thank you ihop read more

This location has almost been open a year. This local franchise is Romulus Restaurant Group our of Phoenix, https://www.romulusinc.com/ There hasn't been a month go by with derogatory experience for this local. Take the time and send the franchise office a note instead of IHOP corp. I remember going to many IHOP locals as a kid and never poor service or quality but the last 2 decades, Wow! read more