The waitress was rude and impolite when she came up to my table, also my order was messed up and cold when I received it and my order took an hour to get to my table I will not be coming back to this restaurant. It's a new restaurant it needs to improve, the tables and bathrooms were very clean though read more

Very unhappy sat for 48 minutes waiter serving others getting drinks while our food got cold. Plate icicle cold food hard took another 15 min to get fresh food waiter didn't come to our table till he found out we were angry. Another group left due to them taking so long. Regulars getting their food right away by manager. The worst service we have ever had here read more

Went to try out the new IHOP on 47th E. Palmdale and I was so disappointed. Our server was Jennifer and she was great! The service was not the problem. The food was terrible. The pancakes literally cracked in half and the taste...well definitely not what you expect from the "house of pancakes". Our omelets were dry and not what we expected. Definitely not worth the $66 I paid for the three of us. Will not be going back! read more

I ordered food today, online for curbside pickup. After lacing my order my screen said my food would be ready at 1:36 pm. Made sense, 20 minutes after I placed and paid for my order. I get to IHOP at 1:38, call and tel them I'm there to pick up my order curbside. The person who answered the phone said my order wasn't ready and she would go check on it..... okay. So, I wait. I call back, it's now 2:00, no one has come out or called the number I left to let me know what was taking so long. The person who answers the phone, I think her name was Erika, tells me my food still isn't ready and she would check on it. I asked her if she knew how long it would be and that I had already been waiting 20 minutes past my pick up time. She copped an attitude so I yelled, she told me to be respectful and to calm down.... really? She said to give it 10 more minutes. Meanwhile I have an infant waiting for me at home and kids in the car. I get my food home, it's cold, tastes as if it had been sitting out for that half hour, We had to microwave our not so fresh food that I spent over $50.00 on. My husband was able to hold his rubbery over easy eggs. What a horrible experience. read more

IHOP - iHOP over easy eggs - Breakfast & Brunch Near Me - Palmdale, California

I love IHOP the pancakes are literally the best, they are so so so good and I literally crave them all the time. My favorite is the blueberry pancakes. I also really like the crepes and the omelettes. This location is pretty cool because it's just like a giant open room with tables, but it does amplify all the noise and it's kind of small so that's a downside. read more

People in Palmdale have a lot of nerves being picky about an IHOP. You bi*tch and moan for the most delicate things like a napkin not folded properly, restaurants using straws (f*uck the turtles), or your ice being too cold. I found very little faults with my last visit at IHOP. My mother had the telapia which was great considering the circumstances of the establishment not being a seafood restaurant. I had the Cali burger which was as good, if not, better than a burger from islands or Red Robin. The hostess/waitress was very friendly and attentive for the most part. The reason for the 4/5 stars is because she forgot our limes until we reminded her, she mixed up our drinks, and because she slowed her pace towards the end of our meal, but that was probably because she was the only waitress for about 6 tables. Overall, you want 5 star service/food, get out of Palmdale which is a 2 star town at best. There's a reason you come to IHOP, because chances are you're lower/middle class or because you're drunk and need a late night meal. read more

I got seated right away because I sat at the bar, but then it seems they forgot about me until the manager (I think) who was helping her husband (I think) do something online noticed me. She told a server to take my order. The food came in a reasonable amount of time and was ok. My server brought the check. I went to pay and was told that they would get my server to ring me up. Why do I have to wait for my server? Isn't she busy serving?? The hostesses should be able to do that. I might be back but only because I want to support businesses on my side of town. I don't want it to close like Panera did. read more

Bryan was the one to help me today I placed an order for 3pm pick up, he was really nice I think I placed my ordered wrong I meant to put strawberries and syrup for the pancakes (it only had banana slices nothing else) and he gave it to me on the side instead. Considering it was my first time ordering on the app I appreciate his help a lot!!! read more

It has a nice environment, nice customer service but what kills all the good work is at the time to order and wait for your food. If you want to go and have breakfast make sure you have at least 2.5 hours to spend at the restaurant. I don't recommend it if you want to eat fast. read more

VERY SLOW! This ihop off 47th street is horrible! We sat for 20 minutes before a waitress asked us for our order, we aren't even her table. Then the food took a long time to come out, she brought out part of our order and then tells us the cook just informed her there were no bananas for the pancakes, ok strawberries only it is, and when they did come out, strawberries were on the side and the pancakes looked smashed and cold. One of the worst IHOP's I have been to. read more

IHOP - Breakfast & Brunch Near Me - Palmdale, California

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This was a terrible visit. Hire people with common sense and people skills while you're at it. We came in and from the HUBGRUB pick up area the hostess shouts how many 2? we said yes 2 so she proceeds to seat us right by the area where food servers come in and out and it was noisy so we asked to sit in another spot and I said we don't wanna sit where we can hear dishes clanging she said that isn't where dishes are washed they are washed over there and pointed to a door. Then she tried to seat us next to another family with screaming kids. It was one of those seating areas where it is for larger parties not mixed customers in different parties. So we saw a booth that was on the other end and asked if we could sit there. She said in a snotty voice that isn't really open but sat us there anyway and then gave us dirty looks. Saphire is the hostess's name and she needs to be trained to do a proper service to a customer. Our server was up on her game until the end when we had to sit for ten minutes waiting for our bill and then had to finally ask somebody else for it. Then when it was time to pay Saphire expected us to lean over another customer trying to pay with 100.00 and they didn't have change just then and they were not moving for us to get closer to the register and she just expected we should somehow reach over into their space to give her our card. We said we cannot reach you so you come to us. She sneered and in a haughty tone said have a nice day. She has no business dealing with the public. read more

Terrible breakfast. While the service was quick and the employees were friendly, the omelette, hashbrowns, and even the soda were terrible. No carbonation in the $3.29 Pepsi and the $14.49 omelette was awful. Almost $20.00 for one person. There are much better and more reasonable choices in the area. read more

I'm 5 months pregnant and had an hour for my lunch break. I was craving a delicious breakfast and this location was perfect. It was a weekday and there weren't that many customers in the restaurant. I ordered the pancake special and asked for shredded cheese on my hash browns. The waitress just stopped and said what? And I repeated can I get cheese on my hash browns? And she still didn't get it. So I said yes I want some shredded cheese on top of my hash browns. She repeated it and said ok? It took long for my food to get there and when it came my pancakes were cold and the toppings were already hard (caramel and cinnamon syrup). Then the cheese was on my eggs not on my hash browns. And the cheese was already melted onto my eggs. They probably microwaved it This may not be a big deal to some but I was craving cheesy potatoes like no other. The waitress never came back to check how my food was. The bill came, I paid, and I left. I check my bank account today and they charged me 3 TIMES!!!! I was livid. I called my bank and they fixed it. Needless to say I will not return. This Preggo will fulfill her cravings elsewhere read more

Just visited the new I Hop in East Palmdale. We were super excited but not a good first visit. Sunday morning, super busy. Took about 30 min to get seated. Once seated it took 10 min to take our drink order and another 10 min after that to take our food order. We all had omelettes, my wife's came out cold, my son didn't like his, said his eggs tasted funny. For me, mine was ok at best. I would much rather go to Denny's. For the price you get way more food and far Berger. Sorry not a good 1st visit. read more

The young man Manuel was the one greeting all the customers and was working front register,well he was amazing!!! The manager needs to see how hard he's working and always had a smile on his face greeting customers and taking them to their table. That's the type of workers you should definitely want to represent your business. Thank you Manuel for helping us out. read more

It's nice to have an I-HOP "down the street" from me. They have delicious hamburgers - my diet doesn't allow carbs, so pancakes are out but they were great back when I was eating them! read more

I'm currently sitting at ihop arrived approximately 35 min ago our server first got our drinks and literally dropped them off 5 min ago and didn't give us a straw for my daughters apple juice so I walk up to her to ask for one and she says she will bring it to us. I see her going to a different table asking if everything is okay and completely forgets about us until I go back and ask her for one and she finally handed me one. I ordered my daughters food first because I was still deciding on what to get and tell me why her food isn't ready when ours gets dropped off??? I inform her that I placed her order first so she can have hers before I get mine. Mind you I've done this at other IHOP's with no issue and she tells me that they wait until ALL the orders are in. Seriously!!???!!! It was just one freakin pancake not a big whole entree. They seriously need to up their service read more

The waitresses here start sitting other people down before us now we have been sitting here for half an hour now and havent been seated and we are a table of 5 and familys of 5 come in and get placed faster than us i say its bad service here they haven't sat us yet its bad service if you have a family of 5 or a group of friends of 5 read more

Worse IHOP experience of my life. When we arrived there was a lot of people waiting so we expected a bit of a wait. We put our name on the waitlist and stepped outside. We waited approximately 15 minutes for a table. We were escorted to our table where the hostess rudely tossed the menus on the table and walked away. We sat down and began looking over the menu. We sat there for approximately another 15 minutes and we had not been acknowledged at all. Two different waiters walked pass us and still did not acknowledge us. We finally flagged down a waitress and asked for help. She finally came and took our order. We waited another half hour for our food and it wasn't even good. My husbands steak was rubbery and tasted microwaved. My bacon was undercooked and our pancakes were also undercooked and doughy in the middle. We didn't even bother to eat half of the food before we just paid and left. I will not be coming back here! Do not recommend. read more

I went to pick up my order and it said it was gonna be ready at 9:55. When I got there the lady greetings people only spoke Spanish. So if you didn't look Hispanic she wouldn't sit you . I just wanted to pick up my food and it took another 15 mins . It's not like the place was full. No one looked like they knew what they were doing . I understand this place just opened but they need to get their sh** together! Once home I opened my food ... The portions were super small like I didn't pay 26$ for something that isn't gonna fill me up . Don't order out from this IHOP unless you want to overpaid for a disappointing breakfast. read more

Service was horrible. Gal took our order, got it wrong and forgot our pancakes. She literally never returned. Then I let the manager know we had a bad experience with Maria, she the "manager" said she would handle it. But never asked what happened? Managers name is Marlo and clearly is the reason that restaurant is not organized. Get a new manger and Maria has to go. read more

4-7-2019- I was so disappointed for dinner with my family today, services was awful, n the food was not good... server forgot to bring my salad, never came once to refill our drinks, I had get up for my condiments even my bill. It's not worth what i pay for, I won't ever come to this place again!!!! read more

Slowest IHOP ever! Mom had the Tilapia and she was wondering if they'd gone to the river to catch it! Food is just regular but if you're in a hurry, go elsewhere! read more

Waiters are lazy and rude.. I ordered medium rare steak and they brought it back raw.

HORRIBLE CUSTOMER SERVICE , needs new management would have expected more from a restaurant that hasn't even been open for a year , horrible waitresses wont be returning read more

The food is okay, but the wait staff is not one of the best. I ordered the sirloin steak tips and shrimp dinner. Had to order sides twice. Food came out luke warm. Not one of the better eating experiences I have had, and not like my wife and I were promised by the owner/manager prior to it's opening. read more

First off, Service was horrible. Food took too long, other tables got their order first and they came in 20-30 minutes after us. Most of us had our food and still waited another 10-15 minutes for one more plate and still got the order wrong. Another thing, Maria never came by to let us know how long our food was going to take. Manager in charge was Eunice, was very rude. Came to ask if everyone was okay, we were telling her something and just walked off to the next table. Make sure you guys don't offer tables water and then never bring it. We had to ask several people for something and no one would bring it. Just would say, "Oh I'll let your waitress know". Eunice seemed bothered every time she would come by. Sorry girl, don't like your job? There's the door. Train EVERYBODY TO HELP EACH OTHER OUT.! You guys are a team. Waitress is busy? Help her out. read more

I wanted to take the time to put in a positive review about one of the servers today. We went in today to a packed restaurant, which was expected as it was Valentine's Day and our server, Laura, let us know ahead of time that the kitchen was backed up, and that food was taking longer than usual to come out, but that shed have it right out to us as soon as possible. She went above and beyond for us and i know it wasn't easy because you could tell everyone was slammed. I do, however, feel like I should point out the lack of professionalism displayed by management. We overheard a couple close by upset about how long it was taking for the food to come out. I felt for her, as I'm a server at a similar restaurant too, and she kept apologizing and offering all that she could, and at the end of their meal, she offered a discount for their dissatisfaction with the restaurant. They were saying some pretty harsh things about it, but she seemed to have handled it well. I on the other hand have never heard a manager approach a customer and ask where they got a coupon from that was offered to them. This manager, by the way didn't seem hospitable at all. You can hear her, on multiple occasions as I have, screaming at the employees. We heard her yelling at Laura when she sent her home after the situation. I understand they have a business to run, but that is in NO WAY acceptable behavior to display in front of customers. The job is hard enough without being screamed at in front of the clientele you're serving. I know Customers aren't always understanding, but they should always be treated as they're right. And in my experience, management should do what's best in their ability as well, to make sure they leave happy. Kudos to Laura for stepping up. So a big thank you again to Laura for giving us the best service we have ever received at ihop, you're doing awesome, keep up the good work. I'd give 5 stars just for Laura, but management brought it down for us. read more

We recently noticed the new IHOP on 47th East in Palmdale and thought we'd try it. The food and the service was good. The waitress was friendly and the food hot and tasty. We were there before the dinner 'rush' (about 4:30PM) so the place was basically empty; may have something to do with the food and service. People were beginning to arrive as we were leaving. Our only complaint is the music was too loud. Maybe with more people in the place the music would not have seemed so loud. Good music though, so only half disturbing lol! read more

Not a good first visit. Waited about 10 minutes after being seated. When server took my order, she seemed uninterested. Waited for my salad, it came and then less than 5 minutes my dinner came. Food was cold, presentation, looked like leftovers. I had to call the server over. She asked if I wanted it microwaved or a new dinner. I asked for a new dinner It was just as bad. Tried to eat the potatoes, they were cold, instant and yucky. The turkey was not sure what. When I paid, I complained, I was asked if I wanted another meal to go. No thanks. Its a nice, clean and new place, but wont be back. read more

Im glad there's a IHOP closer to home but they need to be more organized.It's faster being seated than waiting for our food. It literally took 45mins for our food. read more

People in Palmdale have a lot of nerves being picky about an IHOP. You bi*tch and moan for the most delicate things like a napkin not folded properly, restaurants using straws (f*uck the turtles), or your ice being too cold. I found very little faults with my last visit at IHOP. My mother had the telapia which was great considering the circumstances of the establishment not being a seafood restaurant. I had the Cali burger which was as good, if not, better than a burger from islands or Red Robin. The hostess/waitress was very friendly and attentive for the most part. The reason for the 4/5 stars is because she forgot our limes until we reminded her, she mixed up our drinks, and because she slowed her pace towards the end of our meal, but that was probably because she was the only waitress for about 6 tables. Overall, you want 5 star service/food, get out of Palmdale which is a 2 star town at best. There's a reason you come to IHOP, because chances are you're lower/middle class or because you're drunk and need a late night meal. read more