I contacted them without a reference because they were one of the few HVAC companies I could find…read morethat would service underfloor heating. It was easy to book an appointment for an estimate online and I received a response back quickly to suggest recommended times. The technician, Kamil G, came out and was professional and efficient. Within a week their 2 technicians came out to do the work and they showed up early and on time and stayed late to ensure that it was working properly. When they noted an error in how they set something up, they called it to my attention and corrected it right away. Their supervisor came back the next day to check the work and demonstrate how to use the system. I received 3 different quotes for this work and Global had the best pricing and was definitely the easiest to work with. I would strongly recommend them for your needs and I intend to call them back for future work.

I do not recommend them…read more They were supposed to tuneup my hvac and were in and out within minutes. Months later I also just found out. They replaced my filter with the wrong size. If they missed something this simple I wonder what else they didn't do correctly. Don't waste your money here. They will not check properly and when you need your hvac in severe weather, it will stop working.

Had a scheduled appointment and the technician never showed up. We had to call four times before…read moregetting an answer and then we're told that they could come an hour or an half after the end of the scheduled period. Will not ever be using the service and would not recommend them to anyone.

Super dependable and great service at my apartment rental and my business. Ofenloch is GREAT for…read moreresidential and commercial and is my first call when there's an issue with a/c or heat. They know the business and have offered me different solutions to save money as well. THE BEST!

Last week my a/c stop working on the hottest day, srg was able to fit me in asap, great service!…read moreWould recommend to anyone!

If I could give a hundred stars I would. This team is everything you'd want or need in a company…read moreyou hire. Top tier professionalism, incredibly knowledgeable, solution oriented, efficient, communicative and kind. After struggling to get a response with another company we tried to work with, SRG came in and saved the day. They showed up the day we called, came back the next day and had everything completed within the time frame they promised. They worked long hours in 90 degree heat and have done check ups on the unit and phone calls afterwards as well. We plan to use them for all of our HVAC needs. On top of all this they were fairly priced and had great options. I couldn't recommend this company more. Thank you all- Sal, Hector, Jesus, Brian, Isabelle and everyone else who came through to get the project done on time.

Called them to get a quote to replace a part and the woman who answered couldn't be more…read moreunprofessional, unhelpful and unfriendly! Geez I'm a customer calling to give you business the least you could do is try to help and not say sorry we can't help you!

Follow-Up, Thank you to the Owner, Susan Carroll for…read moresending an apology letter and refunding my service call. It speaks volumes to the fact that you tried to "make this situation right". I appreciate the honesty in your letter. I'm still very concerned at the fact that your service man completely "misdiagnosed" the issue, which would've cost me over $4,000+ had I not done my own due diligence. That's not a small oversight... It's significant.

Jim and Jeanine provide the best possible service. My AC stopped working on one of the hottest…read moredays of the year, AND on a Sunday. The very next morning their wonderful tech was here fixing it. My AC unit is 37 years old. Rather than telling me I needed a new unit, they repaired it quickly. No waiting. No sweltering. I've used them for years and they never disappoint.

This company does poor quality work, the owner is a rude, narcissistic, and condescending prick…read more He also admitted to committing FRAUD on my phone call with him My AC unit was installed by Metro 7ish yrs ago (before I bought the place), the compressor died this week, so I had a couple companies come look at it, including Metro. The service guy was nice and answered my questions and then he came back about an hour later with a quote. He said you're in luck the compressor is under warranty, but we need to charge you $2500-$2800 for installation. I asked what installation entailed and he told me about 3.5-4 hours of work and I said ok that seems like a lot and he says it's "for our expertise" The unit is supposed to last roughly 15 years per the service tech so it made it less than half, which is obviously frustrating for me I call the owner and say that labor rate seems high, he basically starts yelling at me right away and telling me I don't know anything, etc... I said, "look I'm just trying to have a discussion here. Your tech said the total cost is based on labor (which I assume is marked up to cover overhead), he says "you're an idiot you don't know what you're talking about, it's expensive to run a business etc.... If you don't like it go elsewhere, you don't know anything about quality work" Mind you this is after they installed an AC unit at my condo that failed at less than half the life they expected. I said, "look you guys have this under warranty so I don't want to go elsewhere, but I want to end up at a reasonable labor number" This is where he admits to fraud "it's not under warranty, I just know how to fudge the numbers to the manufacturer to make it look like it's under warranty, if you don't like the price then go elsewhere" He clearly is trying to jack up his price because he knows he has the leverage and I can't get it for less due to the warranty fraud, but whatever at that point I just say "fine can you guys do it at the quoted amount" and he goes off and tells me "no, you're not worthy of our services. We're not doing any business with fucking idiots like you" At this point I'm obviously pissed off and I'm sure I said some not nice things and he hangs up on me. I call back after cooling off because at this point I just want my AC to work. I say look things got heated, I haven't had AC for 4 days, can you guys please come and fix the unit at the quoted price and then he lies and says they don't have anyone available. Do not do business with this company. They deserve to go under. They do shoddy work, abuse leverage in negotiations with their customers, they're rude, arrogant, condescending, and commit fraud. And as I've already said, they aren't even good at what they do based purely off the results of said work that I experienced I ended up paying more to just put in a new AC with a different company because by the end of it, I had lost all confidence in their previous work and wanted to make sure that my AC would work for years to come If I was a supplier/OEM that deals with Metro I would have them investigated for fraud. I will be reaching out to the OEMs and reporting the fraud to their Executive Teams.

After buying the Cadillac of furnaces which was promised a lifetime of free filters, that was…read moreuntrue. That lasted a few years. Then, buying AC from them that lasted 11 years, I was recommended to buy a new system which I did. I was later informed by others, that should have been fixed. Needless to say, I made a wrong decision in trusting this company. To add more insult to injury, I asked for a written, itemized receipt. I was told they don't do this. Sounds rather shady of a business to me. My advice is AVOID this company. They have a negative attitude and certainly don't respect their customers that have given them a lot of business!

Very poor quality installation, multiple service calls since. Extremely unprofessional workmanship…read moreand service!

Super nice and helpful. Came last minute the morning after my AC turned off in the middle of summer.read more

Just had a service call with Service Pro Titans and tech Robert discovered an issue and fixed it…read moreright away. He was professional, thorough and checked all options before recommending to replace a part. Explained everything to us. I will definitely call them again for service.

Today was UNBEARABLE! Inside my house was like an oven and A-Team could not have answered the call…read moreany better!They answered right away, were able to get out to me quickly and got my ac working! It was really nice to have such a stress free experience and options that really helped me understand what my system needed. I will going forward be getting regular maintenance , it just made sense.

After 5 yr ---the $1000. Motor died they won't stand behind the 10 year warranty. I was given…read more Don't bother to ask him for a warranty if you decide to go with these people