A racist worker was giving me attitude when I ordered a mattress for pick up. This young man came in yelling behind my car. I came out and he told me if I needed help. I said yes and with an angry look, he proceeds to do nothing and just watch me do everything. As he walked away, I told him "thank you." He says nothing and continue walking away. As someone who use to work at customer service, this type of behavior is unacceptable. He was treating the people next to me very polite speaking spanish to each other. I don't know what I did, but I had a feeling it was just because I'm Asian. read more

My review is only for the Ikea food, not the dizzying experience of shopping at Ikea my friend and I ordered the meatballs of course and they never disappoint! Coming on a Friday is a treat because you get 50% off of hot entrees! So I decided to also try the salmon plate which was just okay. The salmon was good, but the sides were flavorless. The mac and cheese and garlic bread were both good. The chocolate almond cake was super good which was surprising! I enjoyed trying a variety of items, but I will always stick with the meatballs from now on. read more

IKEA - Meatballs plate, salmon plate, Mac and cheese, garlic bread, and chocolate almond cake! - Home Decor Near Me - San Diego, California

I was so excited when I completed my online purchase this morning. I read the email to make sure I didn't miss anything. Ikea specifically told me to NOT go to the store before my pick-up window, twice (highlighted). Five hours after purchase and three hours before pick up I get a second email... Ikea apologizing for selling the item I had already purchased and telling me it'll be 7-days to refund my card. Tried to call customer service... Nope! They have too many callers and they don't have a call waiting system. I understand time are tough. I get it Ikea, but PLEASE do not make promises to your customers you cannot keep or have no intention of keeping, tell your customer not to go to the store and allow them to trust you to complete the sale and then take it away from them no explanation or customer service. Lesson learned. I hope I can spare Ikea customers from this experience. Although I will no longer patronize Ikea I do not wish them to sustain any loss in loyalty or revenue. I simply want to save someone from feeling the way I did. Insignificant. read more

IKEA - This is a confirmation receipt for my purchase. Ikea directs me not to go to the store to retrieve my items before my time window, TWICE. - Home Decor Near Me - San Diego, California

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I came here to look at some furnitures so it was good to check out this place. Parking isn't too bad here as this area is pretty busy with other shopping malls around IKEA. At first it felt a little confusing to enter in but once I entered in, there were signs everywhere of where to go. I was going to try out their restaurant (on the second floor) cause their Swedish Meatballs are amazing. But the line was way too long that it wasn't worth waiting in my opinion. But the Bistro (on the first floor) isn't that crowded and they're super cheap (such as hot dog combo for 2 hot dogs, 1 chips bag and one soda is $2.50)! Quality isn't bad so it was worth it. But you will have to stand while eating and not a lot of spots to eat at. Then we looked around the showroom first and there were so many that it was crazy. It was great to try out some of their furnitures and see how it is. When it's crowded though, it's somewhat hard to try out some of the furnitures when visiting on Saturday. The employees there are fine but it looked like their computers are really slow that booting up their computer or printing any information just took a bit long and I would prefer taking pictures myself. So overall, a good place to check some good furniture and the Bistro is worth eating at. But the parking was not as great, employees are just okay, and restaurant line is just ridiculous and should probably expand the place more. read more

IKEA - Hot Dog Combo and Cinnamon Bun - Home Decor Near Me - San Diego, California

FOOD REVIEW on a Saturday 5/4/24 Lunch I purchased the kids meal so I can taste it all. Fries- NO! They were old and no crunch at all. Chicken tenders- NO! 30% chicken and 70% bread crumbs. Nasty! Swedish meat balls- NO! Not the same old recipe. Mashed potatoes- NO! From a box and waste of money. Peas- ok Almond cake - YES! Service - 5* from Cassandra for processing my refund. If you are an IKEA member, you get free tea or coffee. Yet I was charged for it. I also returned the nasty Chicken tenders with fries. read more

Bought a few items online for my place. Since the store is closed and I couldn't see the items in person, I ordered multiple colors. When they came in, one was a clear winner. They were $60 for a set of 4 thin panels and were VERY cheapo. They have a decent return policy - can return within a year to the store. When the stores opened up, I went in to return the colors we didn't want. Dang the people in customer service are THE SLOWEST people I've ever met. I watched a girl take 10 minutes to basically sit down, and then another 5 minutes to login to the computer, and then another 5 minutes to ask the customer to come up to the register to process the return. The line itself took 20 minutes to enter the store and I was only the 3rd person. When I entered it took another 20 minutes. ‍ read more

This place is cool and we've been coming here for years. Today, a worker at IKEA, Glenn, scolded my three year old while pretend playing with their displays. She clanked two glasses together and it made a noise that triggered him. Glenn raised his voice, "No no no no no," and I told him I'll handle it. Then, 5 minutes later, Glenn followed us to a separate area and was staring at my kid with his hands at his side while she was pretend playing. It was creepy. She wasn't even playing with glass or anything fragile. Then, Glenn started talking about the items, and I told him that I didn't want to hear about it and what's it to him. It was so uncomfortable and it made my eight year old uneasy and ruined her cheerful mood. Glenn needs a talking to my management or needs to get fired. Even with this experience, I'll still come back because the value is too good. Hopefully we won't see Glenn again, though. read more

Came to pick up an order and they had me pull into a spot and then proceeded to forget about me :(. I was being patient because I knew they were busy and that it's probably tough during the pandemic. However, things felt wrong after waiting for an hour and seeing so many people who came after me get their orders. I finally got out and asked and the lady was shocked. Workers are polite but wish they had it down better! Nobody even checked in with us or noticed us waiting for so long at all.. Anyway asides from that, remember to have your order number and ID for order pickup. Also I know it's really hard to get your order in right now, but I just had the page up and kept hitting the next button throughout a few days and finally got in. read more

I come here with the wife to help furnish her classroom. Most times it's like a game of hide and seek within this monstrous maze. There's tons of cheap items here from indoor to outdoor as well as pretty damn good food. The Swedish meatballs, frozen lemonade and flavored carbonated waters are all very good and reasonably priced. Also, you can't come to Ikea and not get an ice cream. I choose the non fat cause I'm on a diet though I'm always large and in charge... The staff are friendly and move quickly. Parking is always difficult and I tend to find myself parking closer to Costco than IKEA but it's manageable. If you're in the market for an area rug or even an sofa, this is a good place to consider. The quality of the furniture and everything else they offer here is surprisingly good. As long as you're willing to assemble, you can save a few bucks compared to other furniture stores. Just make sure you have tools otherwise you'll be in for a long day or night. Remember to sign up for offers and new release updates. read more

Shoutout to David! He was so helpful and so kind he helped me load up everything and even had awesome ideas on how to Tetris everything to fit. He's such a blessing! He truly is a remarkable example of what it is to just be an honest and kind person always ready to lend a hand! And shoutout to Elsa! She always has a smile on her face and is so kind whenever I come in. She never forgets me and always goes the extra mile to make sure I get everything I need safely and swiftly. David and Elsa are truly two people who make this IKEA amazing by simply being themselves. read more

During our trip to San Diego of course we had to make the pilgrimage to IKEA. Of course, the kids are now too old to check into the Kid's Area (now that they're 9, 13 and 16) but you know... It WAS nice to see furniture at (kinda) reasonable prices though. I had more fun watching the kids and their cousins play "this is our room" when we went pass the bedroom and kitchen display areas upstairs. We didn't eat in the upstairs cafeteria but grabbed some snacks in the fast food area downstairs. I highly recommend the meatballs and other Swedish / Western themed food plates from the cafeteria, though. With a huge parking lot, good WIFI, a sizeable loading area for vehicles, it's one store worth checking out. read more

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Okay I'm not rating the furniture aspect of the Ikea. I'm talking about the food. The selection was limited but then again this is literally a furniture store... The food we ordered off the serving line was both hot and cold. Almost like they mixed refrigerated servings with the ones already on the hot plates. We ordered Swedish Meatballs and the Veggie balls. Both were pretty OK. I guess it's good if you've been searching for furniture all day. read more

IKEA - Swedish Meatballs, Strawberry Shortcake, Shasta Cola - Home Decor Near Me - San Diego, California

It has been years since I visited this location. Kinda ridiculous we decided today to visit when it was like 100 degrees. But, my grams and I wanted a few things. And what better way to spend time with family than in a huge building with free a/c :) This plaza is a joke with Costco Gas. The line to get gas starts all the way from Friars. No kidding - even on a weekday. There's someone just manning the entrance of the gas station but it's still a cluster. IKEA is still as huge as I remember. We walked in and had to acclimate a bit as both of us weren't sure what to do. Plus, my grandmother is older now so I try to have her use elevators whenever possible. The super amazing greeter (?) was so helpful and welcoming. He showed us where to go, gave us a bag, then a bag with cart, and told us to have a fun time. It was like Disneyland. The set up is still fun. Mock rooms are set up with furniture and design ideas. My grandmother spent quite a bit of time exploring and making notes of how she'd like to decorate items. It's easy to get lost but just make sure to follow the arrows that are on the floor (see pic). We were looking at a sofa bed and Michael, a staff there, was superb. He was so genuine, helpful, insightful. I doubt they work on commission here as there was no upsell. He even gave me a map of this location when I told him I was nervous of getting lost. Remember there are 2 floors here. You start with the top floor and work yourself down to the first. Restaurant/cafe is upstairs but there was a huge wait just to get super affordable cafeteria style food. Next time for sure. I found the pillows I wanted and came for on the first floor. I'm so excited to try them out. Make sure to join the FAMILY MEMBERSHIP program. It's FREE. You get a bunch of perks which include : free coffee each visit, BOGO meatball entree, and not sure what else . You also get special discounts - my pillow was $1.50+ off or something with my membership. Checking out was simple. And the check out lady was so friendly. You can get coffee, hot dog, cinnamon rolls by the check out. I got my free coffee and $1 cinnamon roll. AND, the cashier there was so nice. She totally smiled when she sensed my excitement about the hot coffee and the $1 cinnamon roll. Hope the items work out well and we return in the near sure for another fun visit. read more

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The return department is a time vortex. Always short staffed. Interactions take forever. For example I hand the clerk a sealed product with the receipt attached and he asks me "what are we doing today?" I hate to be captain obvious, but come on! The biggest detractor of IKEA is the return counter. Please fix this! read more

Great location! They have great inventory! Friendly staff. Love going here to shop. Customer service is really top notch here

Your White Hemnes Dresser is back in stock, I added to my cart but I can't pick it up or get it delivered....how does that make sense? I specifically went in person (San Diego location), spoke with an IKEA employee who gave me an estimated date of when it would be back in stock. I've been checking everyday, I've been trying to order this item all year! I'm sitting here trying to purchase it and I can't get it delivered or do "click & collect" what is going on with your company?! read more

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For as busy as it was on a Sunday afternoon, I was pleasantly surprised with how many employees were around and available for questions and at check out. There weren't items thrown everywhere, the store seemed pretty clean and in order. Check out was fast, although I wasn't prompted to enter my phone number for my IKEA acct, like I usually am, I won't be returning my items anyway :) read more

It's a giant sprawling warehouse with a giant sprawling showroom that snakes and winds and turns you in a hundred different directions. This Ikea is the same sort of behemoth for which all Ikeas are infamous. For the record I hate coming here. They share their parking lot with a very busy (when is it not?) Costco, and an also very busy Lowe's. It's WWIII just maneuvering in and out of the parking lot. Then once you get inside it's WWIV getting through the crowds. For some reason my 13 year old daughter thinks IKEA furniture is the height of bedroom fashion. Since my husband (her dad) insists on spoiling her and giving her nearly everything she wants, I've been dragged here several times over this past year for a desk, a nightstand, a small set of shelves, and yesterday a bureau. With all that said the furniture is cute, reasonably priced, and easy enough to put together (IF you have a PhD in aerospace engineering, like my husband). The staff is always on the sales floor, and if we have questions , they always have answers. So it's basically the same as every other IKEA. Shop at your own peril. read more

I love IKEA. My sofa and 2 chairs are amazing. I bought these 5 yrs ago and still in perfect condition. I also purchased new slip covers that I'm totally pleased with. Laundered several times. Their rugs are very reasonable and very fashionable. Doing a remodel now. See you soon IKEA San Diego!!! Thank You read more

I've usually had good experiences here in the past, however today's visit left my family and I feeling snubbed and discriminated against... I don't want to take away from all the other employees we encountered...Jasmine the girl who checked us out was great. There was a gentleman in textiles who helped us out and was friendly. The staff in the restaurant were all nice and friendly. As we were going to check out, there weren't really a lot of people in line. We headed to a register because there was no one ahead of us. The cashier (I didn't catch her name, but she was a white, blonde female) was on the phone. My husband was pulling into her register, looking directly at her. She looked at us, turned off her light, and faced away from us. That's fine if you had to go on break or were busy taking care of something else, but at least acknowledge us! We would have been fine if she said sorry, but it's my break time or I'm done with my shift....but we got nothing. The real kicker is that after we were ignored, we went to go to another line and she then turned her light back on and checked someone else out! Really!!?! Truly disappointed with her customer service or lack thereof.... read more

So did you know that Ikea sells bikes? I am going to start with this tidbit since I thought that it was unusual for a furniture to sell bicycles. I was happily surprised and I should have bought it when I had a chance. One could purchase additional accessories such as front basket, rear rack, and even a tow trailer. It's pretty sweet. It has a disc break in the front and drum brakes in the rear. Oh did I mention that it has two speed integral gears that shifts for you automatically. Next I am going to cover the food menus at the cafe and at the other location where you can buy hot dogs and pizza. You can't really go wrong, if you want something healthy you can opt for the salmon and veggies and yes there's always the meatballs. Now let's really cover what Ikea is famous for, inexpensive furniture. Yes they all come in a flat boxes which is what the Ikea brand is all about. It makes it easy to transport and if you buy enough stuff at Ikea you will be a pro at putting just about everything and anything together. We always enjoy coming here to break the monotony of fast food and figure out what to replace at home walking the floor displays. read more

IKEA - Chicken sandwich - Home Decor Near Me - San Diego, California

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DO NOT purchased Kitchen Countertops through IKEA. IKEA requires payment in full for a countertop passthrough to a sub-contractor. They provide NO support or reconciliation for countertop disputes if there is a problem. And since payment was made in full up front, you have no recourse to have the problem fixed. What a terrible arrangement. And what a terrible way to treat your Customers. read more

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The Food: everything was closed when we got there :( The Service: the workers that we ran into were nice Cleanliness: everything was clean but disorganized Bathrooms: available and clean Parking: easily found parking This location just seemed very disorganized when I went. Still love the pricing and the items but it was hard to find things. read more

Too big, always have to walk so much to find the 1 or 2 items I need. Good prices on some items, and others are extremely overpriced for the quality. However, most of their products are easy to build luckily. I'm cheap so I got a lot of IKEA stuff, but don't enjoy coming here. Good place to get all the stuff you need for your new home if you can't afford the nice things in life read more

IKEA - Home Decor Near Me - San Diego, California

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Very poor customer service. I went to I pick up a bed I ordered online. He asked if I received an email that the order was ready. Before I could answer a coworker asked a question and he proceeded to help him. I waited patiently then the guy said I needed the confirmation email. I told him no, but could you kindly check the status. And of course it was ready. I'm female 4-11" and 56 years old. He didn't offer any assistance. There was no line and not busy. Date Jan 20, 2024 3:56pm 2 thumbs down ! read more

Store is dirty and empty. Almost everything is out of stock and the employees are rude and not helpful. IKEA has really gone down hill :( the prices have gone up a lot, inflation is really kicking in read more

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Anthony in the kitchen department SURPASSED my expectations. He customized everything to fit our needs. He spent his time and genuinely took pride in his job! I will definitely recommend all of my friends and family! Thank you so much Anthony I really appreciate All of your help! read more

IKEA - Anthony best customer service I've received thus far at IKEA! Thank you - Home Decor Near Me - San Diego, California

Everything here is amazing. Some things are overpriced. Long walk. Enjoy the restaurant, all I can say, watch the time, you get lost in looking at everything read more

What's not to love about IKEA? We popped in the day before Thanksgiving to grab some candles and left with candles, cookies, storage boxes and a glass bottle for salad dressing, lol. I love the fact that you can buy furniture, home decor and grab some lunch all in one spot! I feel like this location is fairly busy but if you know what you're looking for and understand the layout you can get through pretty quick. We were in and out in under 15 minutes! read more

My experience was in one word: terrible. I purchased a nightstand and due to a defect, I needed a replacement part. I called the customer service line and they informed me I would only need to go into the store with the part (not the whole item) and it would be replaced. I specifically request some time off for work, I drive 40 min down to the store, go to returns/exchanges and was informed that the wait would be about 30-35 min. I asked the employee at Customer Service if he could first check if they had the part. No, he said. Weird but fine. I wait 30 min and guess what? Surprise, surprise! NO PART and NO MORE NIGHTSTANDS. Why couldn't you have told me this 40 min ago? Another employee then informs me that I can sign up online to get notified when more nightstands are in stock. Fine, I do that. I then ask him if there's anyway to reserve one? Nope. How about when I get notified, is there a number where I can call just to confirm that it's in stock? Nope. So. Let me get this straight. You want me to request more time off of work, drive another 40 min here, wait another 30 min only to possibly be told again that there are no nightstands and to "come back another day"?! You've got to be kidding me. I ask to speak to the manager regarding this process of getting a replacement part and she comes and quite unprofessionally accuses me of breaking the part. Then when I ask if there is anyone I can file a complaint with, she tells me that it's her. I ask if there's some paperwork I can fill out for a paper trail and she says no. In fact, she tells me that she'll "verbally" tell her managers but "doubt[s] anything will change." Sure. Such sincerity. Look, I understand it's not anyone's fault that the store is out of stock and that the employees are bound by policy. And sure, I can come back when the item is in stock. It's the fact that IKEA is not willing to confirm that something is in stock that is ridiculous. If the process is doesn't work it should be fixed! The blatant disregard for a customer's time and resources is beyond despicable. That manager's inability to recognize this difficult situation, inability to empathize and insincerity in trying to resolve the situation was just the icing on top of this crap cake. Thanks for wasting my time today. I guess I'll submit another time off work request so you may or may not waste more of my time. read more

I Usually always have good experiences here . However today that was not the case . I needed assistance with a dresser as I had a full cart already . When I asked George the man at the department to help me he was very rude and unprofessional. Instead of offering to push the flat bed for me as I only have 2 hands and a full cart . I had to empty it out onto the flat bed . He was the confrontational about his behavior which to me is very unprofessional and made me feel super uncomfortable . Will never shop here again . read more

I like the lay out of this store, walk around, shop, compare, get decorating ideas and take your time. I haven't gotten any furniture at ikea, only kitchen gadgets that I have found to be very useful. The famous Frakta bag went up in price, last year was one dollar, now is $1.49, this bag has proven to be very useful to me. read more

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I love the esthetic of Ikea- modern, simple, casual. Over the years their designs have improved and their prices have remained competitive. One of main reasons their prices are low is you have to assemble the pieces on your own. Time consuming and a little annoying but still worth it. What I'm not willing to accept is their terrible customer service. This negative review is about their return department. Sure everything is great when you purchase items but try to make an exchange/return and it's a nightmare. They have a great return policy (one year with a receipt) but what they don't tell you is that you have wait FOREVER in the return line. When I got there, there were 15 people ahead of me. One register open. The first 20 minutes I stood there, only 1 person was helped. I went over to complain to a manager who could care less about customer service. Instead of trying to resolve the issue and retain me as a customer, she proceeded to make excuses why they couldn't open more registers or speed up the process and seemed bothered I was bringing up this issue. Meanwhile multiple staff members were coming by to "chat" with each other and one guy was on a register doing who-knows-what but was not helping any customers. After waiting 45 minutes, they finally opened another register. After one hour of standing (because all the seats were taken), sure I got my refund but after such disappointing customer service, I will not be supporting Ikea like I used to. So purchase items with caution or be prepared to waste your time waiting in a long return line. read more

IKEA - All the people waiting to return items at Ikea...at least 20 people here - Home Decor Near Me - San Diego, California

This ilea doesn't tell you they don't carry all items in their store. You have to drive 5 miles in traffic and MANY traffic lights to get there and when you finally arrive, they don't even have your product waiting. They make you wait with only 2 chair to sit read more

Worst IKEA trip ever. We went with the intention of purchasing 3 kids furniture and they were out of stock for all of them. We went to the cafeteria and they also didn't bother to restock the items. There were no cake slices and no garlic toast left. We pointed those out because they didn't seem to realize and they said it would take more than 10 minutes to get them ready. The lines were long so we didn't want to bother waiting around. The cashier told us we could get free coffee and tea as part of the IKEA family benefits but when we got to the drinks counter, all the teabags were out and the brewed coffee were also out. We came back to the drinks counter after finishing our Swedish meatball lunch and they still hadn't restocked the coffee and tea. I saw other people trying to get condiments and those were out too. I have no idea if it's just this IKEA location being problematic or if IKEA is going downhill in general. read more

I have ordered a mattress and paid to be delivered at my door, after getting delayed for several hours , got the notification that it was delivered which it wasn't . I contacted them and because it was late they told me to contact next day. I called them next them and it appears it was delivered to wrong address. Asked them to redeliver but they said they can't do it on same day , I was on the phone for 2 hours the guy wasn't able to help me I asked for a manager 3 times and after 1 hour and half I was able to talk to a manager and asked for refund . They process the refund , I called 2 days later to follow up which they said it'll show up on my card in 5 days which it didn't . Called again and they said they redeliver the address to the correct address although I asked for refund. I didn't get the mattress have no idea what happened and they are not refunding me. I am really disappointed with IKea customer service. I'll do police report for sure but it's sad that they are not taking responsibility for their mess read more

On June 6, 2023, I sent a letter (via email) to IKEA San Diego (attachments not included). Letter edited for brevity. "IKEA Resolutions Department Dear Sir/Madam, I am writing to request resolution of an issue that has resulted in my potentially losing over $300 without receiving any product from IKEA. On April 15, 2023, I ordered and paid for a set of materials for installing a cabinet. The scheduled delivery by T-Force (third-party delivery service) was set for April 19, 2023. All items were in stock and ready for delivery. On the day of the delivery, the delivery person noticed that the cabinet doors were not in his truck. Although he did not mark the items in the delivery receipt as delivered, he took it back telling me that he will arrange delivery because it may have been in another truck. I should have taken a picture of the delivery receipt. Unfortunately, I completely forgot about the non-delivery and called IKEA Customer Service on or around May 19, 2023. I was assigned Case Number 69216572 that confirmed my eligibility. At that time, the IKEA CSR acknowledged the non-delivery and told me the parts were to be delivered on Monday, May 22, 2023 and to await a phone call from T-Force. A week passes with no call from T-Force. I then called IKEA Customer Service again. The CSR pointed out that an email was sent to me on May 19, 2023 telling me to report any non-delivery within 48 hours (which was May 24, 2023). I did not expect to get this requirement since the CSR on May 19 just told me to wait for a phone call from T-Force but not to watch out for an email with s strict deadline. I do not always monitor my email but I would have if I were told to do so CSR then stated they could not help me and advised seeing the CSR at the San Diego store. On May 30, 2023, I went IKEA and saw the Returns Resolution Manager April (no last name). She informed me that since I did not report the missing delivery within the mandated 48 hours that she could not help me. Flatly, I am out over $300, unless you can help. The policy was explained to me and I do understand why it is in place. However, a strict, "one size fits all" application of the rule does not allow for circumstances that might lend to some allowances, such as mine. The way I see it, there is some room for allowances: First, when I called on May 20, 2023, IKEA CSR did acknowledge that the parts were not delivered and arranged for a future delivery two days later. I was even assigned a case number that confirmed my eligibility. Second, I WAS told to wait for a call from T-Force to schedule the actual delivery. Third, I WAS NOT told to watch out for an email mandating a 48-hour non-delivery reporting period. I did not expect this and was not looking out for it. The circumstances above should allow for a relaxation of the IKEA policy. I am thus requesting IKEA take one of the following actions: either deliver the doors as promised back on May 22, 2023; or refund the balance for the doors and delivery (around $311). I think, under the circumstances, IKEA can act fairly on my claim. I look forward to an affirmative resolution of this issue. Please do not hesitate to reach out to me if you have any questions. Robert C. Morales And here is the response from IKEA (on the 20th of June, two weeks later and only after I sent a follow up email): "Hello Robert, Thank you for reaching out to us for your Kitchen concerns. We have reviewed your case and I do apologize for the delay in response. This issue was forwarded to the IKEA San Diego store for them to try to resolve this matter with you. We do apologize that they have not reached out to you. At this time we cannot over turn the stores decision. We essentially only create the cases and send it to them for final decision. Regrettably, we cannot change their decision for them. We do apologize for your experience. If you have any further questions or concerns, please feel free to give us a call at 888-888-4532. Best Regards, Jewell Kitchen Resolution Specialist IKEA U.S. Remote Customer Meeting Point 888-888-4532 www.IKEA.com" So I'm out over $300 with no recourse but a negative review on Google. Yelp, and the Better Business Bureau. read more

While IKEA has some cool and unique items, it's not worth it.   To get in and manage buying anything larger than nicknacks is too much of a pain.  So i thought, easy, I'll just order what i need online and avoid the hassle.  HAH.  that was a mistake. Their online system is possibly the most frustrating online shopping experience ever, period.  I tried their build a desk system where you choose components.   After trying various combinations for 2 hours, I could not find anything that would actually work at check out.  There is no way to say "Show me only items available".  So you just have to keep trying colors and combinations, and then at checkout it says, sorry some of your items are unavailable.  Doesn't even say which ones. So, I tried pre-made configurations.  EXACTLY the same issue.  I could not find any that were actually in stock at the warehouse available to be shipped. It was a waste of 4 hours.  Finally talked to customer service - Not in Sweden btw, clearly in India.  And they were unable to provide any useful information. What a shame.  Has so much potential, and it's management is just a hot mess. read more

It's an IKEA with all of the traffic flow issues of an IKEA. With COVID, social distancing is the rule but not generally followed by customers. We encountered too many Out of Stock situations and cut our visit short. read more

We began our Ikea kitchen design last October and it is now mid February. After purchasing the parts needed to build our kitchen, we have been met with a series of errors and crappy compromises. First off, we have an average sized kitchen and ordered basic cabinets and they still never got the order straight. We paid $79 for an official measurement and that measurement was incorrect. The excuse was new staff.... After 3 deliveries of random goods, delivered to the sidewalk in front of our house, we also had to go buy more parts and return wrong parts 9 times within a month and a half. All during a Global pandemic and no phone payments or orders taken. We had to travel south 40 minutes each time, go into the corn maze and pay and then drive 5 more miles east to their warehouse for pick up. Our final plan shows the upper cabinets going to the ceiling but when they were building it out we were told that was not an option/not part of the plan? We used Traemand because supposedly they know how to build Ikea designs but they proved to be a huge disappointment and were a integral part of the confusion with all the conflicting parts we ended up with. The final straw was that they built one whole side of our kitchen incorrectly. We could not open our fridge because the wall oven and microwave area was too close to the fridge door. Keep in mind we gave the Ikea designers and Traemand all appliance cut out dimensions in the design and build phase. The only resolution Ikea had was to have Traemand move our cabinets on that wall 2 inches to the right. This required that our countertop on that side be removed. American Marble works in conjunction with Ikea kitchens so we used them. Ikea would not agree to anything unless we came into the store once again and pay an additional $1300 dollars for a new countertop, in the event they could not use the original one. What could we do? we were stuck with appliances that could not be installed! We paid thinking they could reuse the piece since it was a simple cut that only needed to be shortened 2 inches on one side. Traemand came back out and all fits somewhat but the appliances still look crowded on that side so not aesthetically pleasing. While waiting for American Marble to reinstall, they took forever to get back to us, insisted on a $225 measure appointment for that minor adjustment that could have been done on site. When I finally called and asked what the delay was they said the countertop for that side needed to be remade and it would be another 2 weeks. At this point I lost it. I questioned why they needed to replace that piece and they said they didn't know (I'm just a scheduler). I guess it's easy to just press that button and buy when the expense is on another person. After sending a nasty email to the trio (Ikea, Traemand and America Marble), I was told by American Marble that they could actually reuse that countertop piece after all. Still 2 weeks to wait for a half hour install. I still haven't gotten a response from Ikea. Also, the Traemand carpenters had to Jerry rig an area on that messed up side so when Best Buy came to install the wall oven and microwave with trim kit, no go. It doesn't fit. Traemand excuse was we didn't use Ikea appliances. Funny appliances are all standard sizes and we weren't told any of that when we gave them the cut out dimensions over 3 months ago. We since hired a Task Rabbit to come and resolve their screw up. I can't wait to have to go back into Ikea and try to get a refund for that additional countertop we paid for, The moral of this long story is you get what you pay for! I chose Ikea because I love the modern look and the price seemed good. In the end, it would have been better to see out a more professional, quality cabinet designer and builder. God knows what I will be paying for therapy and blood pressure medication in the future! read more

IKEA - Home Decor Near Me - San Diego, California