I hate it when the person working the register doesn't listen. Me: I want a #2 grilled onions mustard instead of spread. I want a cheeseburger no salt nothing on it but extra extra extra extra pickles. I want 1 additional med drink. Josh: ok, I have 3 cheeseburgers ... Me: no, 2 cheeseburgers Josh: right. 2 cheeseburgers. One grilled onions mustard instead of sauce. One burger no salt extra extra extra extra pickles 2 fries Me: no, 1 fries Josh: right. So the 2 cheeseburger, one fries & 2 med drinks. Me: yes So we waited for a long time because we were 14 numbers away from being called. When we got our food we got; A cheeseburger with no pickles. I guess when you don't want spread (1000 island dressing) that secretly means you don't want pickles. A cheeseburger that was ordered with XXXX pickles but showed up with 7. Evidently the person who assembled our burgers thinks 3 pickles is normal and each extra means 1 more. Other than that, the temperature in the dining room was very cold. We always ask for an additional tray to cover our fries so they stayed pretty warm while we ate. Freezing dining room. Pickles missing on 1 cheeseburger. Skimpy pickles on 1 cheeseburger. A cashier that "thinks" for the customer. 2 Stars. read more

In-N-Out Burger - Fast Food Near Me - Gilbert, Arizona

See all

The restaurant was so busy but our food came FAST, the tables were being cleaned as guests were leaving. No one was waiting long for their food. The staff was kind, courteous and competent! Hardly experience this anymore at fast food (or elsewhere). Will be back! read more

Food taste like it had been setting a while. French fries are cold and old. If fresh would have been better. Place is noisy but it is lunch hour. The buzzers keep going off. Very irritating. Prices are reasonable. I will give them another try in the future. read more

In-N-Out Burger - Fast Food Near Me - Gilbert, Arizona

See all

Their Double Double Animal (With grilled onions and thousand island) Protein (with lettuce leaves instead of the bun) is the best. There is always a wait, but the burger is always fresh and yummy. My only complaint is that they forgot the ketchup and I had to eat the fries without ketchup read more

It's all about execution, baby! As an operations guy I really appreciate the execution I see at In & Out burger again and again. Since moving to AZ I have made probably 15 total visits to In & Out burger spread over 5-6 locations. Not once has there been the slightest mistake on my order. Not once has an employee been anything less than polite and efficient. While In & Out is not the greatest burger on earth it is pretty good and has been 100% consistent across locations and visits. That's execution, baby. Stark contrast to a local McDonald's where it has actually become an amusing stat for us to follow. They have not gotten an order right for us. Ever. read more

I dined in at In-N-Out this evening, Friday the 14th at 11:40 pm. I noticed a girl asking an employee for a refill on her drink. The employee, named Cheyanne, nodded abruptly and rolled her eyes as she proceeded to fill the customers drink. Then threw the cup in the trash can in a very passive aggressive way. I observed that throughout the whole time I was waiting she was very rude and seemed overall very annoyed with her job. As someone who works in customer service, I know how important it is to treat the customer with respect and kindness, and this was not what I observed tonight. All other employees working were fabulous and took the rush with ease and were kind to customers. I was very disappointed in my experience tonight. read more

I will have In-N-Out anytime! I recently discovered their iced coffee and it's the best! It takes 4 min to brew, so I had to clear the drive through and wait in front and they brought it to our car, and it was worth waiting, amazing service as always. Keep it up In-N-Out! read more

I showed up at 10pm with three friends. The lovely staff denied me some of my holy water. They exclaimed the teenagers would leave their water cups everywhere. I was very annoyed and confused why they wouldn't give me a water cup. I did indeed have an Ok meal but then a very drunken man sat next to my friend and poured soda on her "on accident". read more

Of all the fast food burger joints, this is my favorite (except for the fact that they aren't on the East Coast). The burgers are not overly greasy, incredibly fresh ingredients, slow rising sponge buns all result in a great burger. The incredibly not-so-secret menu (shown on their website) - get the burger (or your fries) "animal style" for some extra flavor. My double double with fries and an extra cheese burger totally hit the spot...as I write this I'm wishing I was back in AZ to get another one! read more

We have been to this location several times and have never had a problem. Today, the cashier Jordan was very rude to me and my mom. We all have bad days, but her attitude was really negative and rude and we did not appreciate the way we were treated. She also messed up my mom's order, which we decided to not complain about because we watched Jordan be rude to another customer who brought back their order. My brother and I have both previously worked for the company and know that this kind of attitude wouldn't fly at other locations. read more

i really developed an addiction living so close to an in and out burger.....Oh it was so easy to swing by and get my burger fix in. I cannot say enough about them....they blow away any other fast-good burger---i think five guys strives to be as good.....but they are not.....If you ever want me to shut up---give me a cheeseburger... read more

In-N-Out Burger - oh so good - Fast Food Near Me - Gilbert, Arizona

In n outs FOOD is always spectacular. The burgers are truly a 11/10. But the service at the Gilbert location is awful. Long story short, my son and his friend have been mistaken with other kids who "hung from the lights and dumped water everywhere". Even though my son and his friends continually denied this allegation, which is very much false, the manager Drew continues to be stubborn and kick them out of the restaurant. Im heartbroken for my son because he loves In n Out and just wants to eat their phenomenal burgers, but Drew refuses to accept they are not the same troublemakers. Now I cannot vouch for my son and say he responded respectfully, as a 15 year old is not mature enough to, but it's a shame that this middle-aged manager cannot get over his stubbornness and just take a kids order. This thick-skulled manager needs to be put in his place. Please check the security cameras or something to confirm it was never my son who caused this trouble that Drew thinks he has. Im sad to leave such a low review on my favorite burger joint but because of this disgusting manager Drew, I must do so. Drew I really hope you see this and realize how disappointed I am in you. read more

While I was visiting Arizona I decided to try in and out burger for the first time and wasn't particularly excited with the results. Did not care for the french fries at all they were incredibly dry and Styrofoam consistency with no flavor. The burger however was all right. Always curious about why everybody loved in and out burger so much I had to try. You know what they say when in Rome. However it was very anti-climactic and I'm not sure that I would ever get an in and out burger again. read more

See all

In n out.... how do other fast food hamburger joints even stay in business with in n out in town. They are so much better than any other place it isn't even funny. They have a very good "secret menu" for those who arnt frequent visitors, a quick google search will tell you all you need to know. The staff is always very friendly and the service is fast! Did they mess something up? It's rare but it happens but they always make it up to you. I prefer just he standard double double meal with cheese fry's. If you are crazy enough to have never heard of in n out do yourself a favor and go in, you will not regret it. read more

Sadly I love in and out!!! But this location is not good! Found a nasty long hair in the burger. This location has gone down hill for the last year or so. I am a huge in and out fan but I won't go here again! read more

Came all the way from Florida and this was one of the first stops!!! I miss my animal style double!!!

Simon was the most AMAZING Employee, we had a little incident with one of our burgers being really pink but he took care of it right away so kind and nice and made sure it came out fast!!! Best employee I have ever met at an in-n-out! read more

Took 20 mins to get one cheeseburger and a French fry at 3:30 in the afternoon. On top of it all, I watched the guy literally put my fries in the bag upside down. The last time I went to this location I ordered 5 French fries, got home and there were only 3. Done with this location. So frustrating! read more

We ordered in the Drive-Thru around 7:30pm and specifically asked for a few things along with a hamburger with only onions. Not only did the service take more than ten minutes, but when we got the special hamburger it was covered in tomato, lettuce, onions, and barely any sauce. The bun was soggy and reeked of tomato. This isn't the only time we've received a messed-up order, or below-mediocre service. Not planning on returning to this In-N-Out any time soon. read more

In-N-Out Burger - Soggy bun, covered in unwanted lettuce and tomato - Fast Food Near Me - Gilbert, Arizona

See all

This In-N-Out, while delicious is an absolute horror show to go to! The parking lot is always insanely busy. And like all In-N-Out's, the burgers are great, but the fries are trash cardboard. read more

Disclaimer: this place is usually great - fast service, good prices, yummy food. Tonight's experience, though, was not a great one. Me and some family came, and the majority of our orders were wrong. My brother ordered a cheese fry, but they charged him and gave him two orders of fries. When he brought it up, they seemed helpful, but when he walked away a worker came to our table and rudely demanded he give back his fries, assuming he was out to steal them? I'm not sure but she was very rude and short with us. So he gave them back his entire plate, with some of his other food on it. We didn't get that back for another 5 minutes as they fixed his order. Not a great trip. read more

Been in the drive through for....almost 15 minutes now. Waited 10 minutes to order before that. Why did I wait!? Theres still multiple cars waiting in these line. My own fault but now I'm stuck. read more

I guess I just don't get the draw. Burgers are okay, don't care for the fries. Might have to try animal style, but in my opinion its just okay read more

It was my first time eating there. I was surprised at the extremely fast and extremely friendly service! I had a bit of a conversation with the cashier guy who asked me where I was from because he was surprised I'd never eaten In and Out! As for the food, I ordered a plain Cheeseburger with Ketchup, Mustard and Pickles, Fries, and a chocolate Milkshake. The first thing I tried was the shake. It was thick, and cold... but you could tell it was a fast food milkshake. The fries were good tasting but they were soggy and by the time I had eaten like ten of them they were already growing cold. But the burger, while tasting like any fast food burger would taste, was better than most. I still prefer McDonalds in terms of fast food, but this was a close second. Overall the best part of In and Out is their service, they should be commended for that. read more

Busy lunch time crowd, but moving along through the drive thru. Don't mind waiting a little extra for a fresh burger and fries. We have a newbie at the pay window, who handed me my change back with wet hands. Why are they wet? Should I be worried? Money handling and wet hands... No bueno. When I got to the window, he looked surprised to see me there, odd consider in it's lunch time with a line. Now arrived at pick up window, and the girl is currently being trained. No worries, we all start somewhere, right? I asked for my order to go, and I get it is handed me to eat in car. I took it as I did not want to hold up the line while they hurried to put it in a bag. Looks good as always. My fry light was done right and burger animal style was good. Disappointed on the lack of flow and service today, usually always nail it. Taking it down for the wet hands I can't quite get over. Just tasted my coke, way too sweet and too much carbonation. You need to brix your machine stat. Not a winner today. read more

In-N-Out Burger - Let's get it done! - Fast Food Near Me - Gilbert, Arizona

Ok so the burger was pretty good. Would prob get a single next time. Fries are pretty good alone but add your own salt. What amazed me was the shakes. So smooth and creamy. Definitely will change your life! read more

In-N-Out Burger - Chocolate shake. - Fast Food Near Me - Gilbert, Arizona

What's not to love about this place. Burgers are great, fries are fresh, and shakes are cold. Quality food and great customer service. Always made fresh and to order. Can't say enough! Check it out. read more

I know everyone at in n out works extremely hard as it's always so crazy busy, but numerous times I've been in the drive thru for 20 minutes with only a few cars ahead of me! Not discrediting their sense of urgency but it sucks to be stuck for eternity in your DT! read more

This is my go to late night snack and I've ne er had a bad visit till tonight. The second I got to the ordering board I was rushed to order. I wasn't even done ordering and the girl taking my order told my order back and my total. I wasn't even done ordering. Overall rude. read more

My first time here i was so excited to try it and it is definitely worth the try!! I'm not a fast food fan but i would say that among the fast food chains in n put is definitely a distinguished one. read more

In-N-Out Burger - Cheese burger with grilled onions - Fast Food Near Me - Gilbert, Arizona

The drive through at this location was not moving on a Saturday afternoon/evening. I ended up having to get out of line and come back later. Tried going inside the second time. Getting my order placed was fast and painless. Actually getting the food took forever. Seemed like two of the male employees were fighting. (Fry guy and burger wrapper). Couldn't tell if they were serious or playing around but it seemed to be delaying the service of food. Burger was fine when I finally got it. read more

This is usually an excellent in n out burger, but tonight my protein style burger was barely warm and the animal frys were clearly stale They were cold. I parked so that I could enjoy a late dinner after flying in from a long week.od wprk out of state. I went out of my way to have dinner here. This was not up to their normal standards at all... Huge disappointmemt. read more

The five stars is because this is the BEST fast food burger joint in the USA. The food is hot and fresh, the menu is small so it keeps things simple and dang if the burgers are mouthwatering delicious. This is the best thing to come out of california next to fake boobs. Parking is a pain, and there is usually a line (inside). Avoid at all costs at lunchtime, it's PACKED, and that includes the drive-thru. If you can't stand the line, there many alternatives within walking distance. Oh, and get a milkshake! read more

I've been to other In-N-Out Burgers before; always had a great experience. This location is clean, fresh and the service is stellar. The prices are cheap but it seems like the hamburger patties are thinner. Perhaps they've always been this thin I don't know. The fries were great and everyone was friendly. read more

In-N-Out Burger is usually really good but this one specially is pretty bad they really need to work on how they do things they fries they had were very stale and burnt there milkshakes are good but everything else was pretty disappointing unfortunately because I've always liked in-n-out! read more

They locked the doors when they were at "max capacity" at 10:30 pm. Kinda retarded and you should fire Brenna

Great place for lunch with my baby girl. Love their grilled cheese and always ask for extra cheese! Love this place. Staff is always so friendly. read more

See all

In N Out is fairly consistent where ever you go. Fresh burgers and fries. Staff was friendly, they keep the place clean. Just wished I liked their shakes more. This one is closest to our home, so we keep coming back. read more

I have nothing against your food, it's not great but edible. I do however think your company should hire competent people with great people skills. My husband and I ordered our food and when it came to paying, my husband gave the teller, Kyle He a $20 bill, he kept insisting it's a counter fit and it took another teller to tell him that it's not but he took the money and told the other cashier that it's on her if it is a fake note. He insulted us right in front of other customers. We are truly very unhappy with this treatment and will for sure never visit this location again. read more

THE BEST PLACE YOU'LL EVER GO TO!!!!!!!! AMAZING! Everything is fresh, in fact you can see them making the French fires. If you don't know already, I definitely recommend the Animal Fries. They aren't on the menu but just tell them you want them. Most amazing thing. The burgers are soooo good, and the onions on it add so much flavor. Everyone buy in and out I am in love with it. If In and out ever closes I will cry so hard read more