I do like a good burger, and I can always rely on In-N-Out to make me a good one indeed. I had the Double Double with Cheese with all the fixings, including grilled onions to go. The double beef patties tasted great. To my surprise that actually cooked the meat a little under, which I prefer, so the meat was a little extra juicy. The cheese was perfectly melted, and all the rest of the ingredients were fresh, and the sauteed onions were sweet and tender. The bread was soft and warm the way it should be. Great inexpensive burger. The staff members, even during COVID-19, they were awesome. While they practiced safe procedures, they did it in high spirits and a welcoming attitude. Obviously, inside seating was off limits, so I ate in my car. read more

See all

Burgers are great! The only downside lately is that they will give your burnt onions if you ask for grilled onions. Lines move fast usually and drive thru is usually packed. But dining in you can find a table quite easily. read more

I really shouldn't be sharing this. But... If you are craving In-N-Out Burger, this is the location to go to. Seriously! Any other location you can easily wait 45 minutes. This spot has you in and out in 15. Yes, I am driving away with my delicious danger of yum! Located in the Poway business park sharing a lot with Kohl's, this place is seriously out of the way... and worth it! read more

See all

LOL, I hope no one is really going to In N Out to read reviews...because they are all amazing and understand the assignment. It's basic. It's cheap. It's filling. It's juicy. The point is....THEY ALL will have an insane wrap around the corner or block type of line, they will get to you when they get to you, the food will be hot, the fries will be the crispy simple cuts, the burgers are juicy and just such a classic. Your bill should not be sky-high. You do not have many menu options but I mean get a burger, add fries, maybe a shake - how much more picky can ya be? Yes, we did wait in a 15 - 20 minute line, but you can't complain, we are even blessed to be in a CAR, waiting for FOOD....something a lot of people do not even have the blessing of, so rather than complain, be thankful. I start each day with a grateful heart, as I hope you do too! I'll be back. read more

In-N-Out Burger - Burgers Near Me - Poway, California

See all

I am so disappointed in the service shown at this location. TLDR; Employee openly picked through our food over the counter and was adamant that our incorrect order was correct. I've been to the Poway location a couple times via drive thru, each time they read you back your order twice (once at register, another at pickup window) to confirm. If a drive thru order is wrong I don't usually complain or go back to get it fixed once I leave, but we ordered a 3x3 and double double protein style, and instead received one double double, and a protein style burger with a single patty. My friend and I truly believed both orders were incorrect and I was so disappointed this time that I drove back to ask for it to be fixed. The cashier asked their fellow employees what to do about our order, and a female employee helped us. After explaining our order and showing the receipt, that employee proceeded to touch our food and first opened the 3x3 to claim the order was correct. However, she stated "Yes, there are two patties in there." We asked her if 3x3 meant 2 patties, to which she said no and said "there are two patties here, and one in the back." I don't know where the back of the burger she just picked through went. When we asked about the dbl-dbl protein style and showed it in the bag, the same employee pulled it out of the bag, opened the lettuce, and ripped the meat apart to show us the two patties (which looked like one to only us, apparently). I don't know why she kept touching the food. After claiming that the patties stick together in between the cheese, and that our order was actually correct, she put the food back in the paper wrap, into the bag, and gave it to us to eat. A refund was not offered, but we were not there to argue for one. We just wanted to get the correct order (which was not received). Unfortunately, we were disgusted after watching her rip apart and dig through cheese and patties, especially since we did not know where that employee's gloves have been prior to touching our food, that we did not want to eat any of it. read more

In-N-Out Burger - "Double Double" Protein Style - Burgers Near Me - Poway, California

See all

I want to give a big shoutout to Sara. I had one of the best conversations with her. She's an amazing person and employee. Very attentive, welcoming and kind! The whole staff was genuinely friendly as well! read more

When I want a burger, I crave in n out, especially this one. It's not a busy as others, it still gets pretty busy but not like most. My only complaint is the fries, they are usually room temp and that is not ok with me. I love fries and I get so disappointed when I take that first bite and how they didn't burning my mouth. Also for the 'out of towners' the animal style is the way to go! read more

It's been so long since I've been to In and Out. Probably over 20 years ago. I'm visiting friends in San Diego and we stopped here after hiking Iron Mountain. Wow! Now I understand the hype. Had the #2 meal cheeseburger animal style. For newbies: animal style is mustard, grilled onions, pickles and extra sauce. The burger was delicious and fresh. Lots of fresh lettuce and the bun perfectly toasted-it had a crispy outer edge. I loved it! Service was so friendly and it's so clean at this location. They have toucess soda fountains which is pretty cool. read more

In-N-Out Burger - Burgers Near Me - Poway, California

We love this in n out burger in Poway. Even when the line is long, the staff here works fast to get orders done. A line of 8-10 cars can only take 10 minutes for fresh food is great. The burgers and fries here are consistently exceptional. The prices are very reasonable for fresh burgers and hand made fries. There is plenty of parking for walk ins. Sometimes this store will have oldie car shows which adds a nice touch. Friendly, efficient and professional staff here. It's a clean well kept store. We will back for more!! read more

In-N-Out Burger - Double double drive thru - Burgers Near Me - Poway, California

Damm you never would of thought IN-N-Out burger would fuck there custom with a very small burger that doesn't fit the bun like a vegetarian sandwich nasty burger.. ppl want what they pay for that's way u jacked up the price and I'm fine with that. But it comes with a small ass burger. Why don't I every see and black ppl working there all white ppl.lol no Filipinos hmmmmm .. read more

In-N-Out Burger - Small ass burger can't fit in the bun.. sad ass nasty - Burgers Near Me - Poway, California

kalia was so sweet and nice to the children as we went to the one in carmel mountain didn't take our order as we stood in the front of the line they took other peoples orders as this one took our order immediately! and the food was so delicious loved it read more

Inn & out is usually the same anywhere you go ! They have created an amazing business. Always good to come here ! Always well staffed , I rather dine in then wait in line in the drive thru ahaha! Always busy , but it's worth it! Amazing food , clean & great service ! Haven't had no issues yet. Good job to all employees , you guys are awesome ! read more

In-N-Out Burger - 3x3 with fries & pink lemonade - Burgers Near Me - Poway, California

Shay is amazing!!!! She treated us so well and had the best customer service ever. It was her and another worker that was helping us in the drive thru and they made my night! I think they both need a raise and I wish I had gotten both of their names but I wanted to give a shout out to them. Thank you Shay!!! :) read more

This In-N-Out is conveniently located in a plaza with Kohl's. You might be thinking- Uhhh why do I care? Because you can return your Amazon items at Kohl's then treat yourself to a delicious meal at In-N-Out! That's why! Win-win if you ask me! I've been here at least a dozen times. Everyone is friendly, polite & helpful. Never had any issues. Their indoor & outdoor dining areas are open now. I never have any issues with ordering, and they never flinch when I ask for Pup Patties for my doggos. This location has the touchless drink dispensers which is annoying to get used to, but it is supposed to be a lot safer since we're in a neverending pandemic. Nice touch! read more

Everyone loves in n out!!! But this one was fast and with great costumer service. We enjoyed our lunch. read more

In-N-Out Burger - Burgers Near Me - Poway, California

Been here 3 times and 2/3 times had the best customer service ever, (last one wasn't bad just avg) wow idk if there is training for this or people here are just friendly but I would come again and again. Amazing service. Keep up the good work. read more

So I'm currently in line as we speak I have been in line for 30 something minutes and I don't even know what the holdup is about. It is a Tuesday afternoon and the worst part is I pull up to the window just to realize that they're shortstaffed and I literally hear them talking saying wow everybody's complaining like you would assumethey would have it together. I am beyond pissed because I came here to grab dinner for ‍MY SON ‍ just for us to wait in line for 30 minutes and ‍MY SON ‍ to fall asleep after his practice beyond upset beyond unacceptable read more

I'm gonna start by saying I love in and out. 3 stars deducted for today's total parking lot total failure. Signage literally says turn left AND the ... NOTHING else. You go left. You turn thru parking lot. Just to see everyone else turned right. You follow what "should be" the traffic pattern... to find a sign that's says... "no drive through access" . AND the parking lot, line employee serving all the cars who "turned right", in violation of the signs. I literally hate chick filet. This was enough to allow me to give in and offer to go to chick filet instead. TallGirl, said no. I'll park and walk in. Overall, park, don't try drive through or order via an app. This shopping center and crew have zero idea how to manage a line. read more

What can I say.... it's In-N-Out. I love them. I have been eating their burgers for 50 years. Simple and consistent quality. Friendly staff. Late nights, this location is generally not too busy because it is an industrial area. My drive thru service was quick. Pro-tip "whole grill onions" they're great. read more

As always great food, a good environment and service with a smile! The workers are super friendly, and go the extra mile. They get a huge line of cars cut down in just minutes. Faster than a lot of other fast food places where you'll get lower quality, a longer wait, and a bigger bill. read more

I come here more than I care to admit also because I'm currently pregnant and its my craving but at this point the quality is just not there when it comes to their fries. They are not worth the cost for what is given especially the animal fries. I've had this issue several times and I'm just tired of having to ask for it to be fixed. I shouldn't see the whites of the fry boats and the thin fried little ends at the bottom. Just thoroughly disappointed and would rather go to McDonald's at this point for fries. read more

In-N-Out Burger - The almost five dollar animal fry and sad looking regular fry. Where is the quality...not worth the price - Burgers Near Me - Poway, California

See all

Food was great as always, also there's a guy named Julius who worked there he worked at handing out food to the drive thru very bright should get a raise to be honest! Ambiance will always be bright! read more

In-N-Out Burger - Yummy - Burgers Near Me - Poway, California

DO NOT GO INSIDE TO ORDER, USE DRIVE-THROUGH. The food is fine, no issues. However, they give much higher priority to the drive-through. I've been here on multiple occasions and every time the cars go through way faster than people who order inside. Today we saw 15 cars go through before they served 7 orders made inside (most very simple and basic, no customizations). The same happened the last time we ordered inside - they served twice as many cars as orders made inside. read more

Great service, lower wait times than the In N Outs in Mira Mesa or Carmel Mountain. The staff are kind.

Great food. Car show first Sat. First Saturday of ever month 11am-2pm and it's free good food fun lots of cars,hot rods,street rods. Fun for the family. read more

Just wanna give a young man named Brandon BE. A shout out for EXCELLENT CUSTOMER SERVICE!! Don't get me wrong everyone was super friendly and the food is always amazing. But this guy smiled the whole time I was paying. (Must of been there like 2-3 minutes tops) and I even asked if they sold the shirts only online and he informed me that they sell them in-store too. Great job!!! I really appreciate that. read more

In-N-Out Burger - Thank you Brandon Be. - Burgers Near Me - Poway, California

I always get their double double cheeseburger, grilled onions, extra lettuce with toasty buns! it was around 10:45pm they literally only put like a brussel sprout sized of lettuce in my burger, I believed they we're understaffed looking thru the window I see them in a rush. Their burgers are always delicious, though patty the size of McDonalds LOL. I don't know why my fries or animal style fries are always soggy, though they still taste good. Their prices are decent and customer service is friendly! Went thru drive thru and had to wait around 10 mins?? But overall I destroyed that burger disregarding the negatives that had come with it :) read more

In-N-Out Burger - Burgers Near Me - Poway, California

It's just like any other In n out, reliable, good, long line. You get your standard experience. But here we are...still going at midnight to get that yummy goodness. read more

I have never gone wrong with one of their cheeseburgers. I recommend getting either a whole grilled onion or it, or even two whole grilled onions. read more

Service was friendly and quick, however, there was an issue with the fries. We ordered 2 animal style and 1 regular order of fries. They were all way too salty. So much so that they tasted like Wendy's fries. I was going to eat them anyway because I was hungry, but a quarter of the way through I pulled plastic out of my mouth... Not sure what it was from. I will go back because mistakes happen. I just hope the next time they make the fries less salty and without extra ingredients. read more

Big fan of this location as it tends to be less busy than the Carmel Mountain spot. The service is spot on as usual and parking is way more abundant than many other locations. All hail In-N-Out! read more

In-N-Out Burger - Cheese wasn't as melted as usual, but still delish! - Burgers Near Me - Poway, California

Great experience in drive thru. Our first agent took our order the drive thru sign, and he was nice and pleasant. He repeated our order perfectly. Our window agent who took payment was awesome. His name was Kayo and he smiled throughout the transaction and even waited patiently for me to find my debit card (I had switched purses). The order agent gave us our food and was also very nice. She ended our transaction with a "have a great day" and it was great. Excellent staff we will come back here. The food was cooked and arranged perfectly and all burgers were wrapped perfectly as well. Yummy! read more

I want to preface this to add context. I was unemployed for four months and my wife and I could barely skate by each month. I get work and we decide to treat ourselves to some In-N-Out (it's her favorite place). Everything goes smoothly up until the window where you pay. The young lady (apparently she isn't) there took offense to me responding to her question "Hey! How is it going today?" with "We're doing well Ma'am and yourself?" personally. She responded aggressively with "Excuse me?!" And I simply repeated the previous phrase. However removing the Ma'am. She said "That's what I thought..." and proceeded to keep me at the window for a considerable time. That explains the enormous line that day I guess. To be honest that whole experience soiled my meal. And left my wife and I guessing what we're supposed to do about a situation like that next time. The whole atmosphere in my own car was unpleasant. I don't believe working front facing in the service industry is a great place for people taking offense easily. It's not that complicated now-a-days. People just make things complicated. Anyway I'll get off my soapbox. Otherwise everything else was good, food as always was amazing. read more

15 MINUTES FOR A SHAKE... Ahhhh... Well I can finally post a negative review for In N Out. Lol. I went inside (instead of drive thru) to order a shake, thinking the employee would take my order, turn around, and make the shake on the spot, especially because it wasn't busy. Instead, She took my order and gave me my number like usual. Cool, whatever, I just waited. ~15 minutes later they called the number after mine. This is when I walked up and asked what was taking so long for just a shake. Of course the friendly employee apologized and made my shake right away. I asked if the person taking orders (cash register) could have made my shake (I was thinking maybe they're not allowed to) and he said yes. WTF. read more

tanner was an ordering miracle. we ordered about 8 special meals and he got them all!! not crowded on memorial day weekend and food was fast & fresh! read more

In-N-Out Burger - Burgers Near Me - Poway, California

Just got done eating the In-N-Out I got. The line to get into this place was not too bad considering how long the lines usually are. I got a double animal style cheese burger with a regular size of fries and a medium Coke. The burger was really juicy and the Coke was not flat . I'm not sure how they salt the fries though but they're doing it wrong. THEY WERE WAY TO SALTY. I threw them right in the trash. If you don't want a ton of salt make sure to ask for salt on the side or none when coming here. Everything else was fine I guess. read more

Price vs quality vs efficiency, you can't beat In-N-Out. This specific location gets craaaazy busy around lunch time! Pro tip: if you see the drive-through line wrapping around and back to the Staples entrance... park and walk in. I've timed it several times now, and it always has paid to park, walk in, and order to-go. Today there was a super long line at 1:15pm (note that the lunch rush is roughly 11-1:30 here). I went inside and even though it was crowded in there too, I had my food 8 minutes after ordering it. The drive-through line is often at least 10-15 minutes. We all know about the secret menu... and Animal Style is not even really a secret. But here's what I love more than anything: chilies! I always get my double double animal style with chilies and it's awesome. It's not really that spicy, and it cuts the heaviness or the animal style nicely. The perfect combo! Pro tip: definitely eat the fries first. They are all-natural... which means they also get cold and blah *very* fast! Plan to avoid the lunch rush at this location and you will have a great experience. read more

See all

The employees were very nice but when I got my double double the meat was burnt to a crisp. I ask them to try again and still burnt it.

I hope the manager sees this, because you have by far the most courteous and pleasant employees anywhere. They are polite, look at you when you are talking to you and are very very efficient. Please give them a great shout out and thank you.! read more

Great service! Tyler Su was awesome! He was able to correct my order when I messed up ordering it the first tine. I was very happy and satisfied! read more