I love this place. I went there and everyone was very kind. Definitely a place I would love to get my truck done. They're very flexible and they will try to help in every way they can. I hope I'm not messing up her name but I want to say her name is Caroline. She works at the front desk, definitely knows what she doing and very easy to talk to. She kept it real with me and gave me the best suggestions. I'll be coming back soon with my other truck! read more

Customer service is top tier. Auto service is exceptional. The guys went above and beyond. I almost wish I had something else for them to repair. Needless to say I'll be back. Thanks guys. -J read more

Do not bring your vehicle here. 5 Weeks after drop off without a single inbound call from this place. When I came to get my car back after 5 weeks of no work done - It was left open in the rain parked under a tree with branches on my paint. There was puddles of standing water in my car. I spent 2,000 replacing and cleaning my interior. They still owe my insurance 500$. I have all of this with pictures I can't add on yelp. read more

I'm really grateful to Indian Auto Transmission for helping me out after I had major engine problems right after buying my car. The lady there was incredibly kind and gave me a big discount because she felt bad about the situation, and that meant a lot to me. Everyone at the shop was incredibly nice and made the whole process way less stressful. If you need honest people who truly care about their customers, I definitely recommend stopping by Indian Auto Transmission. read more

THESE PEOPLE WILL ROB YOU. $185 FOR DIAGNOSIS REPORT? wish I read the reviews before coming here. came needing to replace bearings to pass inspection and only agreed because they said they could do it that day and I can walk there. Ended up getting a diagnosis report that took their tech 4 hours saying they need to replace rotors too because "bearings are attached to rotors"... I declined and then they want to charge $185 for attempting to charge me for things I don't need. Absolute extortion, rather pay the "report" than spend more money I never write yelps. I've been to multiple shops in multiple states over the years and haven't had something like this happen since about 10 years at a different shop in Virginia beach, oddly enough. I hope no one else is unfortunate enough to come here without reading these reviews, may they get their karma read more

Indian River Auto & Transmission - From Indian River at 7573642591: Good Afternoon, this is Holly with Indian River Auto & Transmission - Your vehicle needs inner & outer fron - Auto Repair Near Me - Virginia Beach, Virginia

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I 100% do NOT recommend Indian River Auto and Transmission Repair!! Took over 7 months to fix faulty transmission! They don't even do their own repairs! After initial repair they blamed 3 alternators and a battery when it was original transmission not done right. I was threatened by Mark one of their mechanics when questioning about more repairs and it was convenient his wife works the front desk. Theresa and Paul will make up every excuse and play victims. Bottom line is owners are about the bottom line and our Avalanche has more problems than it went in with!! read more

just found out that they didn't put the catalytic converter correctly & i spent A LOT of money just to hear that news.. i want a refund!!!

had a very frustrating experience with Indian River Auto & Transmission Repair. They replaced my transmission, charging me $9,000 for a used transmission, without properly diagnosing the issue. It turns out my transmission was in perfect condition, and the real problem was a faulty thermal bypass valve. This should have been checked first, but it wasn't, leading to an unnecessary and extremely costly repair. My personal mechanic confirmed that the transmission replacement was completely avoidable. This lack of thorough diagnostic work and the excessive cost leave me questioning their expertise and judgment. I strongly recommend getting a second opinion before proceeding with major repairs here. read more

The workers were super helpful! I had purchased a car a few days ago, and was concerned there might be a transmission issue. The workers took it for a test drive and let me know what the issue was; they didn't even charge me because of my situation. They quoted me for how much the job would be and gave me some helpful tips. I would highly recommend! read more

Words cannot describe how grateful I am for the extraordinary service that the techs at Indian River Auto performed on my 2003 Honda civic ex. To be honest, I thought that there was no more life for my car after blowing the engine. However, as soon as the car arrived on site, the team immediately performed diagnostics to determine the issues of my car, keeping me informed every step of the way about the status of my car. They had what I consider as a huge task of resuscitating my car with the installation of a new engine along with a few other issues that needed to be addressed. And you know what? THEY DELIVERED!!! My car is running so smooth now, as if it was fresh off a new car lot! This place consists of a team of highly trained professionals, and I would recommend ANYONE to bring their vehicle here for service. THANKS Indian River Auto for breathing new life into my car! read more

Indian River Auto & Transmission - Me - Auto Repair Near Me - Virginia Beach, Virginia

I am from Rhode Island and my 22 year daughter's car was towed into them for as it needed a new starter. I new starter for her car goes from $175 to $225 depending where you look and I am sure they get it cheaper than that being a business. They charged my daughter $481 for the starter. As bad as that was they charged 4 hours labor at $185 per hour. My mechanic in RI told me it is roughly a 30 minute job, but he would charge a 1 hour minimum which is $90 per hour. I hope when they or their kids go on a trip, that they break down and get the same great treatment that they gave my daughter. These people are criminals. Never ever go here for anything. Jim Rhode Island read more

My wife brought my car here to get the airbags checked. Over the phone, they told us that the airbag inspection would be 'free'. We come in later in the day to retrieve the car after the airbag inspection. The bigger guy sitting at the computer is talking with an elderly customer on the phone. The elderly customer is complaining about them misconstruing the prices, and the bigger guy is arguing with him. The younger guy at the register then hits us with a $150 inspection fee, saying that a $150 credit would be applied supposing we get the airbag fixed with them. I tell the younger guy at the cash register this is not what we were told, and he goes out back. He comes back accompanied with the bigger and brawnier guy in a wifebeater swaggering in, saying 'What's the problem?' I tell him there must be a mixup. But he tells us that 'this [the inspection fee goes toward the repair] is what we tell all our customers.' I want to be crystal clear: that is nothing like what they told us over the phone; they did not mention anything about a credit, and only said it'd be 'free' to check. In addition, the younger guy tells us about a bunch of other fixes the car needs. We tell him we did not ask for such a comprehensive check, and he tells us calmly that they do it in case people complain that we didn't let them know all the problems. But looking at the detailed receipt, the airbag check was free and the comprehensive check is where the $150 comes from. The younger guy then looks my wife in the eyes and tells her sincerely and calmly that they will get us a quote for the airbag repair the next day. *But that never happened.* I come on Yelp and read the reviews to see whether we can trust that the airbag repair would be done well, supposing we took them up on the $150 'credit'. I hope you take M D., Taz M., and Myeshia W.'s reviews very seriously and never come to this shop. Don't trust the Google reviews. Yelp gets it right on this one. If you click on the 1-star reviews, you'll see that an associate at Indian River Auto tries to discredit many of the bad reviews. Don't fall for it! read more

Got me in quick and taken care of. Solid work break work done would recommend and go back for future help.

I brought my truck in to get it inspected. I always work on my truck myself and rarely bring it into shops. i was skeptical at first but the service was a 10 out of 10. you wanna talk about great service. reading these other reviews make you think if it was the customers fault because they didn't get there way. I can honestly say they earned my business. They tell you what's wrong with your vehicle and give you options. They will not push anything on you for money. the customer service was amazing. they looked for different options to help me in what i needed to get done. this is the place to bring your vehicle in. read more

This shop is wonderful! My car started making an awful noise while driving after having work done by another mechanic, and they were able to see it quickly and tell me what the problem was. They were very thorough in describing things to me and reassuring me about the state of my car. I would highly recommend them! read more

Great place to drop your car fixed. Willing to work with you a very patient with the customer. Life savors. Thanks Mike. Will be seeing you in a few weeks for more repairs read more

DO NOT COME HERE! Called and asked if they were willing to take on an overhaul project for my 94 f-150, MIKE said "absolutely bring it on in". fast forward 1.5 years and i have had to take it back to them probably 8 times... maybe more (engine oil leaks, tranny leaks, didn't install valve covers i wanted, i basically got the truck back the same, just with a lift on it and random spray paint), to have them go back in the truck and try and do a proper job. EXMPL: The first time i picked the truck up i still had a blown u-joint and bearing in my front left axle, it literally sounded like a tank going down the street (obviously did not op-test the truck before handing it over). took them about 2-3 months to fix that. they cracked my frame rail when re-installing my steering gear, they said they would weld the frame and re-enforce it, after arguing me there was no way they broke it (i didn't even have the truck in my possession). come to find out it never got welded! This place is a joke, the mechanics they have are extremely rough around the edges, and i would be surprised if they had any real certifications. I don't even want to say how much money i dumped into this sorry excuse for an auto shop. OH BTW, they plugged up my Vacuum EGR lines so my truck wouldn't throw any more codes (ILLEGAL), i caught them red handed, then they said it was part of an EGR delete that i never asked for (also ILLEGAL). they spray painted my old valve covers that, even though i had new ones, the over spray was all over the engine compartment. I paid for a re-man tranny and i still had the same tranny in the truck with all the same problems from when i brought it in. I paid for a complete engine overhaul and i think all they did was replace my oil pan (for a second time, the first time they just replaced the gasket and left the rusted thru pan on it which immediately leaked when i brought it home one of the times) they installed my radiator hoses improperly, which caused overheating. I really feel like i should sue this place rather than leave an honest review. read more

They ripped me off for over 3,000 they are a joke and I can prove it..they never done the work they said they did, because another shop is doing the work now, what a bunch of clowns,but they got me... read more

Each time I have come Mike has been so kind in explaining things to me especially when my husband was deployed and we were having car issues. If you need work done to your vehicle do stop by and talk to Mike he will take care of you without a doubt. Unlike a lot of other places who will tell you this and that, you will NOT get that from Mike and his establishment ..you will get upfront information so you know what is going on with your vehicle. So, remember swing by and see Mike! You won't regret stopping here and your vehicle will thank you as well as your handbag/wallet! I give Indian River Auto & Transmission Repair five golden wrenches !! read more

June 12, 2022, a used 1999 Chrysler 300M is purchased for my son. Approximately 139,000 miles on car. Virginia inspection valid until 06/2023. July 16, 2022, thumping noise detected centering around left front wheel. Wheel bearing is suspected to be the problem. July 18, 2022, car is taken to Indian River Auto Repair 5225 INDIAN RIVER RD C VIRGINIA BEACH, VA. Their website, https://www.besttransmissionsvirginiabeach.com plainly states $200 off major repairs. Also states"no one beats our prices!" July 18,2022, service writer, Mike, at Indian River Auto Repair advises me that both front wheel bearings and both inner tie rods are defective. Also says that brakes and rotors are also in need of replacement. When asked as to how this vehicle had passed inspection a month prior, he is silent. July 18,2022. Service Writer, Mike, gives me a service estimate quote of $1,695.78, not counting brakes and rotors replacement, allegedly after applying a $100 discount. July 20, 2022, I'm advised that the right side CV axle is allegedly seized up in steering hub/knuckle, and that by getting it out, damage was incurred to axle and wheel speed sensor. July 20,2022, I send Indian River Auto Repair a similar estimate on same original repairs from Firestone, in the amount of $1,355.76. From my perspective, after looking at the repair invoice, Indian River Auto Repair marked up the price of the parts in the neighborhood of 245%. Automotive industry repair standard is suggested 30% max mark up on parts. These parts are no longer available through a dealer, so parts would be got through retail stores such as Autozone, Advance Auto Parts, NAPA. Wheel bearing assembly averages $72.99 for one, at retail part stores. Indian River Auto Repair charged me $208.47, for one. Tie Rods at retail store average 47.49 a piece. Indian River Auto charged me $167.37 for one. Multiply these by 2, and one can see an enormous profit, simply on the parts! Indian River Auto Repair also charged a total of 6.4 hours to remove and replace 2 wheel bearing assemblies, 2 inner tie rods, at $135 per hour labor rate. Another $135 was for an alignment. 07/20/2022 I called and spoke with Service writer, Mike. He told me the car was road ready. He also stated that there is going to be a slight pull to the right due to a mismatched, (oddball), tire on the right front. Vehicle has 4 new tires, same brand, same tread, same size. July 20,2022, $1,694.11, is charged to my credit card for parts and labor. 07/20/2022, car is picked up. Car pulls to the right, with a shimmy/vibration in the steering wheel. 07/22/2022, service writer Mike calls and speaks with me regarding a review I made online of Indian River Auto Repair. States that he doesn't like unhappy customers. Offers, or hints to replacing the brakes and rotors. I'm thinking "at what cost?" Initially, they were asked to diagnose and replace a wheel bearing, yet took it upon themselves to inflate this simple repair, claiming all these parts were bad. Remind you, this car had very recently passed Virginia inspection. 07/22/2022, service writer, Mike, advises me that Indian River Auto Repair did not charge me for the CV axle, or the wheel speed sensor. Allegedly, the CV axle was seized up in the wheel knuckle, and both the CV axle and the sensor were damaged in the removal and replacement of the wheel bearing assembly. As a former A.S.E. certified technician, I've seen similar incidents of CV axles seizing up. It's a relatively simple process to free the CV axle from the knuckle, provided (1) the technician is experienced, (2) the shop has the right equipment. It's not rocket science. You'll save time and effort by removing CV axle and hub as a whole, and using a press and some penetrant , as opposed to fighting to get it separated on the vehicle. Never use any form of heat, (torch), to attempt to heat this problem to free it up. There's where damage can occur to sensitive parts! Living 850 miles from Virginia, and not being there to see exactly what was going on, and what was taking place, placed me at a serious disadvantage. Had I been there, they would have had to offer proof of the defective parts.. Not implying any malfeasance again Indian River, but all this doesn't pass the smell test! Bottom line to this car, a relatively small mechanical issue, which mysteriously ballooned into a monumental exorbitant monetary amount! Now, either the individual who performed the inspection in June of 2022, was extremely incompetent, OR, I possibly got took on a very expensive roller coaster ride! The car does pull to the right, and there's a shimy/vibration in the steering wheel. Oh, they did not beat other's prices! read more

If I could have rated no stars I would. LADIES BEWARE THEY WILL OVERCHARGE YOU JUST BECAUSE YOU ARE A WOMAN! I called about getting my alternator changed and was quoted $1200. My boyfriend called right after me for the same job and got a quote for $500 cheaper! When I called to ask why my bf received a cheaper price, he lied to me and told me it was because my boyfriend offered to bring the part in(which he did not) but even if he did why wasn't that option provided for me? Ladies pleAsé find honest people... matter fact he was overcharging my boyfriend too! So everyone please find honest people, because these people are not. Be safe and do your research before searching. read more

My transmission was having issues (2011 Chevy cruise) and they got me in quick and the person who took care of my car (Mike) was super awesome. Got back to me quick and was on top of finding the issue to my car. Got it fixed quick with a good price (thought it would be at least a month but was closer to a week and a half) and was super friendly! read more

We pulled into town for my in-laws 50th wedding anniversary on a Thursday night. The van was running hot and had developed a coolant leak. I called up Mike on Friday morning and he told me he could get it looked at in the next couple hours and get it fixed. The repair was actually finished on Saturday, but we left on Monday and got home without incident. Mike also gave us a tremendous veteran discount and a free oil change to boot! He also gave my father-in-law a free oil change for his anniversary! I have one piece of constructive feedback though. Mike is a great guy, but I was very concerned my van wouldn't get fixed until we picked it up on Saturday. Mike is so nice to people that I think he gets involved in personal conversations at the expense of timely and accurate communications. Given that the repair was made correctly, the repair was completed within our minimally acceptable timeline, we got home without incident, and the fact that Mike gave us such a good deal - you can file my constructive feedback in the would have been "nice to have" category. Overall, this was a solid "A" experience and would highly recommend. read more

If I could leave zero stars I would.. first thing you have to know is they offer discounts for positive reviews. We had them tow our car, we needed a few small things done with our breaks. Of course "towing is free" we told them we needed the car sooner rather than later. Long story short... they lied and tried to get over on us multiple times. Claimed they couldn't get parts from advance auto or somewhere similar to get the part cheaper... (lie) they tried to charge us 700 dollars for a 400 dollar job. 400 is being generous on our part. They told us they would pick up the car and give us an estimate once they took a look. And they wouldn't do any work until they got our permission... we never gave permission...but nonetheless we paid 500 for our car which was FAIR; but the lying and trying to get over on us was ridiculous read more

Took my car in to check my engine and they called and told me my car needed a major overhaul and it would cost me $1700 dollars. I said wow that's cheaper than getting a engine so I said cool, fix it. Later on they called and asked me did someone mess with my engine and I said no so she said (the lady who answers the phone) that I needed some type of cover for another 600 dollars. I paid these scammers 2300 dollars. Happy to get my car back but when I got in the car it was on a/c and blowing hot air. Air was working fine when I dropped it off. Took it back and this same lady told me that they must have forgot to put Freon back in it so he would. Later the mechanic come out and tells me I have a leak I need a sensor that will cost another 600 dollars. I encourage no one to take there car to these scammers. They will see me in cout and if I could give them a zero I would. Karen Manley is my name read more

Awesome experience! I went in for a transmission fluid change. Service was thoroughly explained and a drain and fill versus flush was recommended to avoid unintentionally damaging the transmission. I was also due for an oil change and they completed that at no additional charge. I even received a discount on price at the end when it came to picking up the vehicle. Highly recommend! read more

Scammers! Will remove your old parts off your vehicle, clean them, and lie saying they put new parts on! Most parts are ordered from the Auto Zone a few doors down, but they lie and say most parts are coming out of town! Mike stole a few parts off my car and when I went back to ask about the parts everyone was acting retarded! My car was NOT fixed for the initial reason of visit. They took my $1000 and didn't fix the problem! What they said was a problem wasn't even A problem non the less THE problem! After several of return visits due to the still existing problem that wasn't fixed, the owner told me to get out and NEVER return! I took my vehicle else where and the problem was fixed! Had to get new parts for my old parts Mike stole off my vehicle!!! I don't understand how these crooks are still in business! I should've just taken him to court, Because his karma is not coming soon enough for me. If you have enemies this is the place you send them for revenge! read more

Absolutely fabulous service....drove in from Montana for Christmas with family, noticed a weird clunking noise on the drive. Called Indian River Auto & Transmission on the recommendation of a friend. The got me right in on a super busy day and repaired it immediately!!! I can't say enough good things! They totally rocked it read more

Horrible. I have never had a worse experience in my life. My 67 Camaro was there for greater than 6 months. After 2 months, I finally took it home and it was running horribly because they put the distributor in incorrectly after removing the intake manifold to replace the gasket. The transmission and engine were also still leaking transmission fluid after their "repairs". I took it back and another month goes by and I picked it up and then smoke started billowing through the heater vents. That's because they broke a line to my oil sending unit. Again, months go by and I pick it up and now it's rattling/pinging. It never rattled when I picked up twice before or before I ever took it to them. It ran like a top before I brought it to them. I had less than 10K miles on the engine. They took the motor apart and noticed that the head gasket was blown and a head was gouged. I suspect that the poorly timed engine was detonating/pre-igniting/pinging. I can't prove that this malady caused this damage, so the owner paid for the labor and I paid for the parts from Magnum Machine. He literally screamed at me over the phone when I talked to him about him paying for labor and accused me of trying to get him to buy me another motor. Accusing a customer of stealing is what he did and it shocked me. The 1st manager (Zandra) then towed my car to their sister shop. They had it for weeks and they couldn't get it to run correctly. They then towed it back to the original shop. They ruined my stock battery cables because they removed them with pliers versus squeezing the spring-loaded clamps. I paid $100 to replace the cables and guess what? They then ruined my new set of battery cables the same way after I told them to not use pliers to twist them off. I just ate the cost because I wanted my car back. They also ordered multiple parts for my brake system. Multiple times, they ordered the wrong part. When they finally "fixed" my brakes, I almost rear-ended an SUV at 45 mph as I drove it home when my brakes failed. The only thing that saved me from crashing my car is that there was no one in the lane next to me when I had to swerve to avoid the SUV. It was harrowing. That required a tow to their shop. Lesson learned: If you decide you want to take a chance on them fixing your car, you are gambling with your life. Additionally, they NEVER called me to tell me what's going on with my car. I ALWAYS had to call them. Even when I asked to be updated, no luck. Time goes by and Zandra no longer is the manager. Another woman took her place. Then, she was gone. Then Paul took over. He was worse than the previous two managers. He never called me either. When I called, he said three things that irritated me. I was so pissed that I wrote down what he said: 1. He wanted to get my car out of his hair. That was rude. 2. "You can come get your car anytime you want, finished or not". 3. I asked him why my car wasn't being addressed after being there for, at that point, 5 months. He said, "I have lots of priorities!". Who says that to a customer??? The mechanics who worked on my car in the beginning were also fired. The attrition was astonishing. Weeks go by and I notice that my car was damaged. They scratched the paint and dinged my passenger door. They said they would pay for it after the car was done. I never went back to have them pay because I didn't want to deal with them ever again. They also lost my fan shroud and bought me another. The customer service is the worst I have EVER had in my life, bar none. I even lost time at work taking my car to them multiple times. Each time I took it back, I washed my beautiful classic car. When I picked it up, it was always filthy inside and out. I am amazed that they are in business. Travis is the current manager. He was the only person who called me as promised. He took care of my issues quickly. I picked it up for the 4th time and it was leaking oil/smoking. He handled it immediately. Buyer beware of this place. Maybe Travis has turned it around now. He is the only reason that I would give them even 1 star. read more

Went by on a Friday and asked if they had openings. Was told by the man at the desk they had some Saturday and to just drop it off early so it would be at the head of the line. I dropped it off 2 hours before opening to ensure we were near the top. All we wanted was a scan of the computer to see why our check engine light was on. By 2pm I called to see if I could get a status update and was told that they would scan it and call before they left for the day. Heard nothing. By Monday we called again and were told all three times that they were working on it at the moment or it was up next depending on the call. Granted we NEVER heard anything back unless we called them. This continued for 2 more days. They either were "getting it up next" or were on it. By Thursday they finally got to our car. Stupid us, allowed them to do the service required. Called to give them our CC info to make the deposit for work.... apparently rather than input it right away he wrote it down on a pice of paper and forgot. Friday at closing we finally get a call that it's done and spent an hour trying to get our paperwork and car oh and our CC info that he wrote down. Understand that COVID has made things a little crazy but being constantly told you're next or we'll get to it before we leave is bad business. If you'd told us you were backed up and would get to it or actually called like you said you would, we'd have understood but being lied to is BS. We got hear him give the same BS lies to other customers calling upset about the delays while we waited. read more

My Daughter and I brought her car there last week and we were very impressed with the service. The Front Desk Person was very friendly and explained everything to us. We had our transmission repaired and was kept informed everystep of the way. The financing options they offered us gave us a way to fix our car when we needed. it. Thank you guys. read more

Scammers!!! Wish I could leave NEGATIVE stars!!! They will take your old parts off your car, clean em, put em back on, n tell you they are replacing old parts with new. Will hold your car for absolutely NO reason and lie repeating the parts are shipping when most of their parts are ordered through Auto Zone, a few doors down! My car was NEVER fixed for the initial reasons it was submitted and only got worse! Not to add my car wasn't put back together properly and missing bolts under the hood! Which made the Nissan dealership REFUSE to touch my vehicle! Not to mention parts from under my hood were missing!!! Never received a service receipt for parts and labor after asking Mike n Paul several of times, which is a VIOLATION!!! They violate several of codes n recommend seeking legal advice! Have audio recording of Paul, the owner, telling a customer on speaker phone he would replace a part with a new 1. After hanging up with the customer Paul told the mechanic to clean off the part n put it back on. I questioned Paul n his reply was, all on audio, "She'll be back bcuz I know exactly what's wrong with her car n thats not it". There's nothing honest about this place! He took my $1000 n after returning several of times refused to fix the issue! Plus side for me is I have several audio recordings of their violations, one of the parts missing cost $1000(bcuz it's only sold with the wire harness), a certified tech as a witness, and several of Lyft receipts from when they kept my car(totaled over $300!) Guess this is a great place to recommend to your enemies! This place even has former employees speaking negatively about it. Look up their reviews on ALL social platforms. If you still choose this place I strongly recommend waiting a month after "their work" to submit reviews and RECORD!!! I only left a good review yrs ago bcuz Paul asked n wish i wouldn't have helped him! Reply: Your company comment is a bunch of bs! Mike told me when it was initially "supposed" to been done to come back in a few weeks so they can check on the car. Never in my life had ANY tech/mechanic tell me that EVER!!! All Others techs, "Only return if something went wrong n it's covered under the warranty". Now, that's normal and not what Mike said.The car stopped leaking oil n making noises for 1 week and restarted all over as if the problem was never fixed! Sounds like some temp crap was put in, that's why the issues restarted in a week, n probably why Mike said what he said. I asked to stop the oil leak n noise. NEITHER was fixed! I'm not waisting any more time or money at this place! Paul and Mike should've just done the right thing the 1st 10+X's!!! I've asked Mike n Paul for a invoice with the parts n labor several of times, but still didn't receive one. Again, ALL of these conversations were audio recorded! read more

What a great find!!!!We took our daughters car in for some work and found them to be thorough, friendly, reasonably priced and know what they are doing! For years we've been a Tread Quarter customer but have become dissatisfied with their service so we tried Indian River Auto/Transmission. We couldn't be happier. They are a one-stop stop for auto repairs and we are extremely happy with the Manager and its workers. read more

Amazing shop!! Not enough good can be said about this place. The owner is great, personable, understandable, and professional. The mechanics are the best in the business. Only regret i have is i wish i found them sooner. After being a car owner for 14years, i can finally say i have a trustworthy mechanic shop to rely on. You will not be disappointed. read more

Horrible. I have never had a worse experience in my life. My 67 Camaro was there for greater than 6 months. After 2 months, I finally took it home and it was running horribly because they put the distributor in incorrectly after removing the intake manifold to replace the gasket. The transmission and engine were also still leaking transmission fluid after their "repairs". I took it back and another month goes by and I picked it up and then smoke started billowing through the heater vents. That's because they broke a line to my oil sending unit. Again, months go by and I pick it up and now it's rattling/pinging. It never rattled when I picked up twice before or before I ever took it to them. It ran like a top before I brought it to them. I had less than 10K miles on the engine. They took the motor apart and noticed that the head gasket was blown and a head was gouged. I suspect that the poorly timed engine was detonating-pre-igniting-pinging. I can't prove that this malady caused this damage, so the owner paid for the labor and I paid for the parts from Magnum Machine. He literally screamed at me over the phone when I talked to him about him paying for labor and accused me of trying to get him to buy me another motor. Accusing a customer of stealing is what he did and it shocked me. The 1st manager (Zandra) then towed my car to their sister shop. They had it for weeks and they couldn't get it to run correctly. They then towed it back to the original shop. They ruined my stock battery cables because they removed them with pliers versus squeezing the spring-loaded clamps. I paid $100 to replace the cables and guess what? They then ruined my new set of battery cables the same way after I told them to not use pliers to twist them off. I just ate the cost because I wanted my car back. They also ordered multiple parts for my brake system. Multiple times, they ordered the wrong part. When they finally "fixed" my brakes, I almost rear-ended a truck at 45 mph as I drove it home when my brakes failed. The only thing that saved me from crashing my car is that there was no one in the lane next to me when I had to swerve to avoid the SUV. It was harrowing. That required a tow to their shop. Lesson learned: If you decide you want to take a chance on them fixing your car, you are gambling with your life. Additionally, they never called me to tell me what's going on with my car. I always had to call them. Even when I asked to be updated, no luck. Time goes by and Zandra no longer is the manager. Another woman took her place. Then, she was gone. Then Paul took over. He was worse than the previous two managers. He never called me either. When I called, he said three things that irritated me. I was so pissed that I wrote down what he said: 1. He wanted to get my car out of his hair. That was rude. 2. "You can come get your car anytime you want, finished or not". 3. I asked him why my car wasn't being addressed after being there for, at that point, 5 months. He said, "I have lots of priorities!". Who says that to a customer? The mechanics who worked on my car in the beginning were also fired. The attrition was astonishing. Weeks go by and I notice that my car was damaged. They scratched the paint and dinged my passenger door. They said they would pay for it after the car was done. I never went back to have them pay because I didn't want to deal with them ever again. They also lost my fan shroud and bought me another. The customer service is the worst I have ever had in my life, bar none. I even lost time at work taking my car to them multiple times. Each time I took it back, I washed my beautiful classic car. When I picked it up, it was always filthy inside and out. I am amazed that they are in business. Travis is the current manager. He was the only person who called me as promised. He took care of my issues quickly. I picked it up for the 4th time and it was leaking oil/smoking. He handled it immediately. Buyer beware of this horrid place. Maybe Travis has turned it around. He is the only reason that I would give them even 1 star. I tried to leave this review on Google, but Google wouldn't allow me to post it. read more

Not a good place to do maintenance. Prices are up and parts or not up to par. Gone through three motors and blame it on me??? Doesn't make sense. Don't recommend read more

I've taken my car to these guys twice. 1st time I had a distributor fail on me. Bought a new one, put it on myself, didn't work. Took it to these guys & was told it was a computer that needed to be flashed. ($800+) Brought it back home without that expensive repair got another distributor & the first one I bought was bad. & my car started right up. Lesson: poor diagnostic abilities. Saved myself $600 because a reprogrammed computer wouldn't have helped. Wouldn't recommend this place. read more

My car broke down 1 mile from Indian River Auto & Transmission! I Googled the closest auto repair shop and there they were! Although, I didn't have much of a choice I am glad that I went to Indian River Auto. I came in at 5:54PM and they closed at 6:00PM. They stayed in the office with me until my ride was able to come get me. They were very professional and courteous. They kept me informed on exactly what the issue was with my car and I felt like their pricing/labor was fair. I would definitely recommend them! read more

TERRIBLE service all around. From the subtle hints of alcohol on the breath of the mechanic I left my key with to the moment I called 8 hours later, for what was supposed to be a simple idle tuning, and was promptly told my vehicle wasn't serviced because the paper work was left "on the ground" I knew I would never trust this joke of a garage again and urge other customers to take their business elsewhere for the sake of your own time, resources, and vehicle itself. read more

If I could not leave any star I would. Do not use these people for you car repair they kept my car for weeks and did not do the work. I went in for a simple clutch and came out with more problems then need to be. They keep the car for two weeks due to people calling out and not coming to work they never once called me. On day ten I went up to the shop to see what was going on. They still did not have my car ready I waiting there for a couple of more hrs. Seem to me they did a rush job to get me out of there. Then when they finally said it was ready after siting there for hrs. They took car out of the bay. Then when I pulled of down the street didn't even get to light there was stuff leaking all over the place. They didn't put a part on right then headed back to shop right away. then when they were finally were finished. Took the car home and still was not right took the car back up they have broken a lot of stuff on the car. They seem to not care about there work. I payed over a thousand dollars for them to damaged my car. Then when I ask to talk to owner they give me the run around on who is the owner. Way to go to take people money and not to fix there car. I pay for a new clutch and I was very upset with the service they did. I had bring my car up there 5 times and for them to keep it longer. The work was still not done now my car is at another place for them to fix all the stuff that they have done wrong called again and ask for the owner or the manager info so that I could tell them what they have done to my car. Still got a run around on the info some women got on the phone said she was the owner she wanted me to bring the car back up there for her look at I said for what for you to keep it longer each time and to damage it more then what You guys already have Told her that I have taken the car up there 5 times already . Then ask again what is the owner info so that I can tell him or she how my experience was she said again that she was the owner. If she was the owner she was very unprofessional disrespectful I was trying to tell her the full story so that no one else would have to go through what I had to go though with this business guess this business is to take your money and to broke your car and not to do the job I paid for . I just wanted to let other people know not to take your car here. Take it somewhere else wish i would have read the reviews before taking it here read more