Dr. Martin is great and I highly recommend him. His front-office support staff, however, has no…read moreaccountability; phones always go unanswered and messages go unreturned. I don't believe Dr. Martin is aware of any of this. Front office staff lack courtesy and professionalism. Follow-up is also lacking by the staff in transmitting information, referrals, and medical records. A patient portal would be a desirable addition to this practice to track contacts made and to get through to Dr. Martin via email. Otherwise, there is just one-way communication with this office.

While Dr. Martin is fine..his staff that at the front desk are terrible! No one is helpful and go…read moreout of their way to answer a question or provide any guidance. The ONE person (Hong) who seems to work the Optometric area - who apparently sets her own schedule - NEVER answers the line or returns a phone message! I have left several messages over the past two weeks and have yet to hear from her. I can't even get my 84-year-old senior father an appointment to get his eyeglasses. It's very disheartening.

Arrived early for my appointment, checked in and saw people coming in after me being attended to…read morebefore me. Waited over an hour after my appointment. This place is unorganized.

I'm only giving the 3 stars due to the front staff personnel. I've been in healthcare for years and…read morewhen the attitude is given by the front desk, it just ruins the vibe for the whole visit. It's my first time here, I try to get to the location and due to some insurance mishaps my appt location and time had been changed a few times. I arrived to the Crossroads location and quickly found out I arrived to the wrong one. Rushed over and even CALLED the front desk to let them know I was arriving late as a courtesy. As I walk in the front girl screening the appt just started repeating over and over how I was late and the tone was just annoyed right off the bat. Even another lady trying to come in was given attitude so quick too, but watched her as she picked and chose who to be nice to when walking in and out. ON TOP OF HAVING A WHOLE CONVERSATION ON HER CELLPHONE IN THE LOBBY out loud in front of us. Luckily they took me. Accepted my insurance and payment, the girls behind the window were a little nicer at least. The back office staff , especially the girl that took me back was much more pleasant. The conversation was there and the overall vibe was better from her. Finally seen Dr Baez. Super pleasant. Still took me in for my rather short 5 min visit and I was very satisfied. Point being, you can tell when you enjoy your job and when you don't. People can too.

Dr Song is probably one of the best in the field. The office was packed with patient as they all…read moredeserve to be treated with the best quality care from a medical professional. I was very pleased with my experience. I highly recommend seeing Dr Song for urology related concerns as he is very knowledgeable; patient and caring. One of his quote inspired me where he wanted all of his patient enjoy quality of life through 100 years old. Unlike some doctors that only care about your "pocket", he truly cares about your well being and finding the root cause of the issue. Thank you for the thorough exams and I look forward to our next appointment to evaluate all the test results together.

To begin, the staff had impeccable professionalism. Specific to the operation it went very…read moresmoothly; since then I haven't dealt with any complications whatsoever. If I had to have any urology related problems I would come here.

Awesome thanks Fast friendly service…read more My diabetic shoes fit perfectly. Definitely will be back

I am so grateful to have my Brace through this office Alkam in Montclair…read more.. The orthotic practitioner was very attentive and listened to my needs and worries and instructions of my concerned I just had my fitting and I feel good and wonderful. It fits so well and it's just right and that's all because Wyatt listened to what I needed and and them and made sure he created a brace that fits so well

This surgery center is amazing. And the receptionist Hilda was exceptionally helpful and courteous…read more BUT!!! The other receptionist with her on the morning of 10/8 was miserable , mean, impatient and very rude . She has no patient care communication skills . And I was not happy that we had to get after care instructions for my dad in the parking lot .

My grandmother had a procedure and the front office staff was great. Hilda was very professional…read moreand helpful she took the time to explain the paperwork to us. The nurse were nice. Only downside is the nurse who took my grandmother was asking her information out loud thats hipaa. The waiting was longer then expected but overall the experience what's okay!! The nurse Sarah was very helpful and nice explaining the time of arrival and instructions.

The pharmacy always meets expectations with minimal wait times and efficient service. Customers can…read morequickly get in and out, as staff are attentive and generally friendly.

Pharmacy area is a bit cramped with the long lines but they went quickly. 10 min to get in and get…read moreout with my prescription. Pharmacist was nice and efficient. Parking was busy.

It's as if Dr. Karim has a magic orthopedic wand handed down from God himself…read more This place is where exemplary customer service meets physical therapy that should only be provided to the likes of Shohei Ohtani and Cristiano Ronaldo. I came in with shoulder pain looking for answers, and after seeing Dr. Karim I feel like winning the lottery would be a distant second in terms of such luck. With a hospitable tone that could put a screaming baby down and equipment that is literally used by the Los Angeles Dodgers - I can only recommend this to anyone with a brain. Incredible experience I can't wait to go back.

Wish this was closer to work or home but somehow I ended up thru Dr referral or network referral to…read morecome to this place which is 40 miles from home and 25 from work.... First appointment must be on a weekday which I expected... Desiree was very professional and rested out my arm which I initially thought was a rotator cuff damage... Ends up my bicep and she said I gotta do less reps at the gym when she was asking me about my workouts... Who knew????? Been there 6 times now usually come on a Saturday 630 or 7AM to avoid traffic going or leaving the area.... Possibly t had been the one helping me in Saturday mornings asking with a few Assistants which all are very courteous and professional... If I lived by this place and needed a Physical Therapist I would definitely come here again.... Thanks to the Team at Marketplace PT in Chino!!!

I have been in the care of Dr. Ricardo Saca, MD, since I moved to Chino in 2016. He is an…read moreinternist with decades of experience. He is one of the brightest physicians I have ever known. He takes the time to know his patients, explains his findings and concerns with clarity and sincerely strives to achieve positive outcomes. He is pleasant, kind, knowledgeable and conscientious. My domestic partner also enjoys his care. We are fortunate to have such a superlative clinician in Chino. The days of accessible and caring health care seem elusive presently but, when in Dr. Saca's care, one feels seen and heard, every time. We hope he never retires.

I am a new patient of Dr. Saca, since my insurance changed and my previous Dr. of 29 years does not…read moretake my new insurance it was time to select a new Dr. Today I went for my annual physical, very nervously walked in but walked out feeling so good that I found a Dr. that truly cares about your well being and takes the time to get to know your health history. He is very professional, knowledgeable, kind, and compassionate. His office staff is extremely nice and I'm very happy to have him as my PCP now. Thank you Dr. Saca and staff for making me feel very comfortable.