To start this review off, my cashier was Jamie. I received the best customer service from her, absolutely so welcoming, friendly, and professional. She deserves a raise and a promotion, absolutely incredible! The atmosphere was incredible and the late night times are incredibly beneficial. The new lava cookie was sooo delicious and so worth the wait. Thank you so much for your service! read more

Are Insomnia Cookies baked goods good? Yes, they are - both their cookies and their brownies. Are they worth the cost and effort? That's debatable. I've had some experiences that were quick and painless, and more than a few that were disappointing. A couple months ago, one employee was working alone on the day they had a promotion for National Cookie Day, which meant a long line out the door. She was trying to do her job but was clearly overwhelmed. She said her supervisor was not supposed to come in until 1 p.m. but was about to arrive at 11:30 a.m. to help. No one is forcing Insomnia Cookies to do this or any promotion, but if they're going to do it, it would be nice if they actually prepared for it. On several occasions, I have tried to use a reward I have in the app, only to get an error message. A few times it was because I wanted a special/seasonal cookie that was listed as a "Classic Cookie," but it somehow didn't qualify. I have often asked for assistance from the person working the counter, and they have politely told me that they're sorry but they do not have the ability to override the system. I have even offered to pay the difference between the regular classic cookie and the special/seasonal classic cookie, but my offer has never been accepted. If you don't want to count a special/seasonal cookie as a classic cookie, don't include it in the "Classic Cookies" category. read more

I ordered the 6-pack of cookies for $17 at the Berkeley location and honestly left pretty disappointed. I went in the store around 2:45pm which is still early in the day, and they were out of most of their cookie options. I was really confused how a place that's open until 1 AM could already be sold out of almost everything by mid-afternoon. the whole appeal of Insomnia Cookies is the variety, especially when you're paying that much, so not having many choices really took away from the experience. The cookies I did get were okay, but the frustration of limited options made it not feel worth the price. Hopefully this was just an off day, but better inventory management and customer service would make a big difference. read more

Ordered through the Insomnia Cookies app and had a very poor experience. After waiting over an hour with the status stuck on "waiting for driver" (store is only about 12 minutes away), the delivery arrived incorrect. I ordered a box of cookies and a 3-scoop ice cream with toppings, but received only a small cup of melted ice cream with no toppings and none of the cookies. When I called the store, the only options offered were to wait another hour, pick up the order myself, or wait 3-5 business days for a refund. Overall, very disappointing and not what I expected. read more

Insomnia Cookies - Desserts Near Me - Berkeley, California

Always DoorDash for pickup in this spot. The parking situation is real difficult sometimes . Lots of Pedestrian and Berkeley student s around especially lunch time. I usually park at the yellow curb next to the tons of UC university white sub cop vehicles . Never had a problem here. The service is always quick and friendly . I only have insomnia when I get the cravings . You can't beat the location and the cookie shop is open until late. Cookie s are warm and amazing, Menu is always evolving like ice cream new cookie flavors etc . One just open in downtown Santa Cruz . Most of them are small pickup only operations so no table or anything .5/5 read more

Were the cookies good. Yes. They were very yummy. The icecream was also a hit. I got the Dreamweaver and would absolutely recommend it. It was just under $10 for 2 cookies and a scoop of ice cream. Here's the disappointing part. I went on a Friday night around 9:30pm. They close at 3AM. I wanted to try the chocolate chunk brookie. The lady was nice enough to ask the bakers how long the wait was for the brownie, and the response was that they 'didn't have anymore'. The store is expectant to be open for another 5.5hrs. I understand running out at 1AM, but to be out of something that early is ridiculous. read more

Insomnia Cookies - Desserts Near Me - Berkeley, California

We were in the area for an event and saw that Insomnia was just a 5-minute walk away. I couldn't resist as this is my favorite cookie chain. We especially love the oatmeal cookies! My partner got the oatmeal raisin classic cookie, while I opted for the oatmeal chocolate walnut deluxe cookie. It was the perfect treat, raisin-free and oozing with ooey gooey melted chocolate in every bite. I got a zero sugar cola from the drink display case too. Service was fast and sufficient with no waiting needed. Also, the place was clean and bright and had about 10 counter stools in which we were able to enjoy our delicious snacks on site. A restroom was available as well which was accessible using a code, unlike the downtown San Jose location in the city I live where the restroom is always "out of order" (at least for the last 3 years, lol). read more

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I was starving for something sweet and could've enjoyed just about anything and these still were not good, a person is way better off making their own cookies read more

Beat tasting cookies in the Bay Area. Period. Great nostalgic, classic flavors. You MUST try the Salted Caramel cookie. I'm not even a caramel fan because I find it too sweet, but with the salt, it's amazing. Another favorite of mine is the Confetti cookie. So good! I will try the s'mores flavor next time. Also the size of the deluxe cookies are huge. Mines lasted a few days. read more

Insomnia Cookies - Salted Caramel & Oatmeal Chocolate Walnut - Desserts Near Me - Berkeley, California

Insomnia Cookies started out in the East Coast then made its way nationwide the past 10+ years. I first tried them at Atlanta actually. They opened a couple stores in SF and now Berkeley! What a great location for college kids to indulge in a warm cookie late at night. I got the classic 12 pack ($32.50) and tried a lot of the flavors. Nothing was my favorite, least favorite was the oatmeal. Bummed out that they didn't have cookies and cream (not sure if it was that only or if they even make it at this location) If there was a universal cookie scale - Insomnia cookies are the softer side, easy to break off almost not holding its shape, a lot thinner compared to other cookies, chewy and buttery/ oily. Forgot to take a pic, but the cookies were just thrown in the box, definitely not nicely placed like in photos. Also nothing that if you were to bring this to party - as the 12 cookies were just thrown in, the box did not look full. I wouldn't say it's the best cookie ever but does the job! read more

Insomnia Cookies - Menu as of 9/1/24 - Desserts Near Me - Berkeley, California

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Ordered the 12 pack, which is almost $4/cookie. Last year, placed a number of orders for the 12 pack. Then, without fail, the cookies were a decent size and, of course, tasted great. Both size and taste were consistent last year. This year, however, unless you pay a surcharge for one of their specialty cookies, the regular ones are now nearly 1/2 the size they used to be for the same price. They are shockingly small. Taste is still great, but you most likely you will feel ripped off by the size. So disappointing. Won't order here agai. read more

I belong to their rewards program so I get their emails and texts of new flavors/specials. I go here once every other month. When there's a special, I'll go in. Else, the prices are a bit high for their small cookies. I think it's more affordable if you get their volume box. Insomnia cookies are best eaten immediately, warm, fresh. They are not meant to keep even just the next day and they've lost that magic soft chew. I stick with the classic flavors, chocolate chip, peanut butter or sugar cookie. The others can be too hit or miss. read more

They had all the cookie flavors but only 2 ice cream flavors . The chocolate ice cream was good, cookie was minty. Service was quick, staff was friendly. Small seating area, but bright & clean read more

Insomnia Cookies - Desserts Near Me - Berkeley, California

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The best cookies I've had in the Bay! My favorite cookie place has always been Antoine's in San Mateo, but Insomnia Cookies is much closer and just as delicious. The ordering process was simple and seamless. I ordered a cookie cake for my daughter's birthday, and they had it ready on time. Parking was a little tricky, but that's typical for this part of Berkeley. My only suggestion would be for Insomnia Cookies to add a chocolate chip with walnuts or pecans--it's the one thing they're missing! Overall, I would definitely support them again. read more

Insomnia Cookies - Desserts Near Me - Berkeley, California

I just went in with a bunch of friends to get a midnight snack and I keep coming back because of this service!!! Jaime and Celina are both so talkative and kind, genuinely such a welcoming atmosphere. Wow. Incredible. read more

Insomnia Cookies here just across Bancroft Street from Sather Plaza of the UC Berkeley campus, is a fairly new business, less than 1 year old. It is clean and organized, but perhaps that is because we came during the summer break. I brought my friend's high school sophomore here after giving her a personalized tour of my Alma Mater, as she had visited Stanford a few days earlier, while preparing to enter an east coast boarding school she was transferring to for this fall, and planning her future educational options. ( This girl is bright, focused and ambitious! When I went to Cal years ago, I barely had the grades or scores to qualify entry. My essay of BS must have fooled them, or I was a charity acceptance case, lol). For you college grads of the past 5-10 years in Berkeley or Palo Alto, you remember the long lines for the Cream outlets. Their novel idea was for you to pick an Ice Cream flavor, (like BR 32 flavors for you OGs), then pick a cookie flavor ( like Mrs. Fields, which was started in Palo Alto, for you OGs, or Famous Amos from Hawaii), and they would make it into a sort of It's It ( which is based near SFO on the SF peninsula, also for you OGs). Insomnia puts a twist on that (I think, I am still confused, must be because I am an OG?!). And that is, you pick the Cookie first, then the Ice Cream, and they put it together into, well, er, a new Cream like It's It? Confused, and an Ice Cream purist. I just ordered a cup of 2 flavors, so did my teen companion, or maybe she was just following me to respect her OGs? I did get an Ube flavor, which is definitely a newer, on the rise flava flave (for you semi-OG MTV "D" celebrity trash show watchers) popular Asian based flavor. ( There are many Ube-Fests around California, btw). Service was good and friendly from our server, who took the time to try to explain Insomnia vs Cream to me, but I didn't get it because maybe I am an OG? BTW, the term OG actually works in Japan, too, because Ojiisan (pronounced like OG) in Japanese either means grandfather, or Old Guy. Check out Insomnia Cookies, you can't go wrong with Cookies and Ice Cream, and theirs was pretty good. The sugar rush will keep you up for a while (Insomnia?). But most everyone likes both Ice Cream and Cookies, unless you're trying to lose weight, or you're an OG trying to better manage your A1C. Maybe time to consider OGzembic? read more

Insomnia Cookies - Desserts Near Me - Berkeley, California

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With few dessert places near Berkeley's campus, I was excited to get place with cookies AND open late! I've tried Insomnia Cookies before, but didn't really know much about them. The staff is really nice and friendly. I got their CookieMagic subscription ($10/month) which gets you a free classic cookie everyday and a deluxe cookie for $1 (1 a day for both). Considering their cookies are $3-5 each normally, I felt this was a worthwhile investment. I'm probably not going to eat 30 cookies in one month, but it does make for a nice gift to share with friends and co-workers. They have a small retail space under a luxury housing complex and right across from UC Berkeley's campus. Casual vibe and lots of flavors to try. They also have a variety of other offerings like cookie cakes, ice cream, dipping frostings, etc. I'll definitely be back! read more

Insomnia Cookies - Chocolate Chunk Brookie and Double Chocolate Mint Cookie - Desserts Near Me - Berkeley, California

Parking is so hard to find here - they were also doing construction right outside so it was impossible. Plenty of great options here and you can order ahead. They have deluxe versions and classics. Prices are okay but a little high in my opinion. Close to campus and great for catering for events. Service was great, the woman that worked there was super helpful. Yummy cookies great when warm - I like to heat them up after getting them. read more

Cookies are good. But didn't arrive at n day we need it. We ordered online for the same day and it arrived the next day. We received only 1 of the 7 orders. It's for a birthday get together so I end up ordering other pastries at Edmonds cafe. My boss paid for the insomnia cookies and didn't have time to call to dispute. I knew he paid too much for the order. If anyone orders online please just decline order if you can't deliver on time. read more

Insomnia Cookies - This is the only one we received. - Desserts Near Me - Berkeley, California

These cookies are so ooey gooey delicious and warm. I got the [salted caramel] and [chocolate chunk] cookies and thought both were pretty good! I liked the salted caramel one more because it balanced out the sweetness of the cookie. The texture of the cookies is somewhat crunchy on the outside, and more soft inside and filling. I thought they were a little expensive for the price and flavor, but overall not too bad! :) read more

Insomnia Cookies - Desserts Near Me - Berkeley, California

Hands down the best cookies ever but Mr. "I'm by myself" tonight's customer service wasn't appeasing.(1/21/25 8pm) Got a classic 6 pack and turns out they were 1 cookie shy because they ran out. I asked if he can just put a deluxe cookie in there as that's the only other flavor we like. Absolutely not, no can do. Then told us it'd take 10-15 for a fresh batch of snickerdoodles. We asked to pay the difference (less than $2) for the box change. No can do. No refund no repurchase. Customer service/cash register duties couldn't possibly be that difficult. He didn't try to reason/help out at all read more

My favorite place to get a cookie nearby for a reasonable price. I got the chocolate chunk and it was not too sweet, just perfect. Recommended for a late night snack or craving! read more

Insomnia Cookies - Chocolate Chunk - Desserts Near Me - Berkeley, California

I love how this is open late night! I was able to try the ice cream before getting any which was great! Mel was so sweet and helpful and recommended great flavors in cookies and ice cream. We went pretty last so there wasn't much people but it was nice, clean, and quiet. read more

Insomnia Cookies - White macadamia - Desserts Near Me - Berkeley, California

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Late night hot n ready baked goods!? Say less the cookies are so soft and a decent size. My most favorite flavors are snickerdoodle, oatmeal raisin and the chocolate peanut butter cup! Must try! read more

Insomnia Cookies - Desserts Near Me - Berkeley, California

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We were intrigued by the name when we saw the cute store across the street from UCB. Delighted by the ice cream and cookie options and all the combos! I chose everything that was recommended and it was delish! Mint chocolate ice cream with one peanut butter cookie and a double chocolate cookie and my nephew got a Brookie with chocolate ice cream!! We will be forever full but still talking about how delicious they were! read more

Insomnia Cookies - Double chocolate cookie, peanut butter cookie and mint ice cream!! - Desserts Near Me - Berkeley, California

Friday, 2023/10/14 00:00 late night cookies - we came for cookies after a party nearby - there were plenty of people inside the store, but the line moved quickly - staff was very upbeat, dancing and singing to music classic 12-pack ($30.00 + $0.50): we got 1 each of the chocolate chunk, double chocolate mint, snickerdoodle, peanut butter chip, classic with M&M's, oatmeal raisin, double chocolate chunk, and white chocolate macadamia and 2 each of the sugar and candy apple - candy apple was a limited-time flavor that costed an extra $0.25 each; interestingly, 1 had chocolate chunks while the other had M&Ms - cookies were served warm, so they were soft with melty chocolate - my favorites were the double chocolate chunk (rich and sweet), peanut butter chip (gooey, strong peanut flavor), white chocolate macadamia (still not as good as the ones from Costco), and snickerdoodle (thinner cookie, not too sweet) read more

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Tucked in the back with nothing @ that's open but easy to get to. The next street over on Durant is lively with places to eat that are also open late. Visited @ midnight and there was a steady flow of cookie craving customers ordering. You can order online for faster service where you're able to just pick up and go Cookies were delicious fresh out of the oven. They also have ice cream available to pair with your warm cookies ;) read more

Crispy around the edge, warm and chewy soft in the middle. Sometimes all you want is just a good basic cookie and Insomnia's got your cravings covered! I love their chocolate chip cookies and the white chocolate with macadamia nuts. read more

These cookies are better than Crumbl in my opinion, as they have a crispier exterior and are not super thick and dense. I have gotten the chocolate peanut butter cup and s'mores cookies, which were both a bit too sweet. I also would have preferred more of a chocolate taste for the peanut butter cup cookie, as it basically just tasted completely like peanut butter. Some nights the line can get quite long, as there is only one cashier. There are a few stools and tables to eat your cookies. read more

Great cookies. I am a fan of soft cookies and these were awesome. Service was good, especially considering I came in late and it had just recently been raining (20 ish minutes), so it was only me in the store while ordering and waiting. Would definitely recommend and go again read more

I liked the warm thinner palm sized cookie that was chewy/ more firm on the outside the soft on the middle. It is served warm from a warmer and relatively not too expensive ($3-5?). Clean store, variable service, wasn't that astounding to me but I could see this scratching a midnight craving itch. Reminds me a little bit of mrs fields but thinner. read more

I absolutely love this place appears fresh and delicious. When asking about any nut ingredients the girl was super informative and helpful. It was super clean plenty of seating to sit and enjoy your fresh warm cookies. read more

Yessss I'm so glad we finally have an Insomnia Cookies in the area. It was basically the only thing missing in the dessert space. Insomnia makes soft (but not too cake-like) cookies with a great crispy outside. They're not insanely huge like crumbl so a cookie is actually a serving (although they do now have a larger size option if that's your jam). Perfect texture, perfect size, delicious flavor, and actually open at dessert o' clock. Bliss. read more

The cookies are so hot when they are delivered, tastes amazing, and they soft. So glad they open so late

I have always had great service here. I've been to two. Both were just small store fronts with us little bit of seating. I love their vegan cookies and chocolate chunk is my favorite. They also have a gluten-free chocolate chip cookie which is vegan. They have so many different flavors with new ones periodically. I wish they had vegan brownies and maybe some cashew based ice cream also. Great cookies always warm and fresh. read more

Tried this place for the first time today. The young lady there was really nice. The cookie I got was so soft, warm, big, and super good. It was called confetti. I will for sure be going back. read more

Insomnia Cookies - Desserts Near Me - Berkeley, California

This place stays open late which is a plus for late night sweets but there were only TWO ice cream flavors and they were BOTH chocolate. Service was okay. It's also very loud inside and so much construction and and detours it's very hard to get too. Especially late night because it's so confusing people were driving down the wrong way multiple times on one way streets. read more

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We got cookies delivered via Doordash. They warm them before sending, which was not kind to the brownie (still delicious but it got a little stale around edges from warming then cooling). And we also were sent 4 fewer cookies than we paid for. But, the reason it's still 5 stars is that we liked the double chocolate vegan cookie and LOVED the chocolate chip vegan cookie and will definitely order again. read more

I misordered for pickup instead of delivery while sick and emotionally fragile. Called the store, they were really understanding and fixed it. read more

The cookies are delicious, but they're either ridiculously late, or just never show up. I've ordered twice now, the first time they arrived after 75 minutes when Doordash said 20-30 minutes. The second time they never showed up after 2 hours and 2 calls to the store. Last time I'll order from them. read more